All Ekos Reviews
1-25 of 57 Reviews
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Dan
Verified reviewer
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Ekos is a great all in one solution
Overall a solid 8/10 experience. The people are great to work with and they do listen to feedback.
PROSOne stop system for tracking inputs to outputs and all points in-between.
CONSUnwarranted cost increases. While Ekos is still lower than many other offerings, to just increase pricing cause it’s needed from their business standpoint is frustrating. Add more functionality and improve quality and make the increase have a reason.
Reason for choosing Ekos
The full package functionality that Ekos offered won out over others.
Cesar
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Using Ekos from the start
The ability to do almost everything we need to do in the brewery and track it back as needed. The reporting is another great aspect. It is overwhelming at first, but once you get used to the way it is structured, it give you a lot of possibilities.
CONSThe layout of the software may be a bit overwhelming for beginners and busy production users, but given enough training and on the job usage our users became fairly proficient.
Reason for choosing Ekos
Familiarity with the product
Reasons for switching to Ekos
We had Ekos and decided to try another product. Unfortunately we had not the best experience with all the needs we had and switched back. Ekos integration with quickbooks is robust and trustworthy and the ability to so production, planning, and sales all in one platform with multiple sites is another feature we cannot live without.
Andrew
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2019
Stay away
We are looking for a new platform.
PROSPass. I would say the price, but you get what you pay for.
CONSWe have had a very similar experience as executive. Their "customer service" is just a forum with a webinar sprinkled in. We asked for a "bootcamp" style run through to which we got no response. We recently upgraded to their "new" ekos and found that we made a grave mistake. Yes we did ask for them to wipe ekos clean to start fresh. Yes they did tell us what that would get rid of. So we exported the files. We got the email that we were upgraded and ready to go Friday morning. When we went to get things ready for taxes that Sunday, 2 days later, we realized that our invoices didn't export properly. So we called first thing Monday morning to see if they could help. Turns out they only keep back ups for 2 days. When I spoke with "customer service" they just kept saying, we told you what would happen, we said everything would be gone, you shouldn't have relied on us for a back up. I knew everything would be gone. I didn't PLAN on relying on them for a back up. That's why its called a back up. We weren't relying on a back up, we weren't planning to use a back up. Back ups are created for when things go wrong. Something went wrong, and the next business day, we asked for help. Their "customer service" said that it was basically our fault and they aren't responsible for helping us recover that data. That data was all of our info to fill out for state and federal taxes. They deleted it after 2 days on a Sunday. Sign up at your own risk.
Vendor Response
Hi, Thank you for your feedback, we strive to provide the best experience. We will be sure to have your customer success manager reach out to schedule time to learn more.
Replied January 2022
Marcus
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Best Brewery Software for Quickbooks Integration
We are very pleased with the overall Ekos experience, which is light years ahead of our previous software and allows us to unlock greater productivity and organization without paying for a centralized ERP system.
PROSThe software interface is extremely user friendly, resulting in faster implementation and more employee productivity.
CONSI would love to see graphing functions added as we enter alot of data into the software that could readily be converted into visuals for production, sales, and quality control.
Reason for choosing Ekos
The cost was lower than some of the centralized ERP systems we reviewed, and by allowing us to maintain existing accounting software our onboarding/training process was smoother.
Reasons for switching to Ekos
The older software was failing to accurate track cost of goods, and support was waning.
Vendor Response
Hi Marcus, Thank you for your feedback! We appreciate you taking the time to share your experience with Ekos and look forward to continuing to provide a positive user experience for you and your team.
Replied April 2022
Colin
Wine and Spirits, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Ekos works great for breweries
Ekos is a great CRM software, and overall great tool for a brewery of any size. You can keep all your information in this one program, and unlimited users can get a ton of value out of Ekos.
PROS'Order Hub' is a fantastic one-of-a-kind feature from Ekos, allowing customers to place orders in an Amazon-type environment.
CONSI'd really like Ekos to have an auto-save feature. Remembering to click save after I do something important can be tedious
Reasons for switching to Ekos
We felt the old software was ancient and faulty. We wanted a more up to date platform that felt new, young, and exciting. The customer support from Ekos has been outstanding!
Paul
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Ekos is critical to our daily facility operations
Without Ekos we would be buried in a sea of spreadsheets and whiteboards. It did not take much effort to learn the various systems within Ekos as most of them are easy to navigate and self-explanatory. It is integral to every aspect operating our production facility, so I couldn't imagine doing my job without it at this point.
PROSNo matter how well you plan out a production week, the batches don't always end up in the same vessels you planned to put them in. The improvements to the Planning feature has made my life much easier with added ability to drag-and-drop my batches into different vessels as well as adjust the close dates with the slider. I can do all of this without having to load the batches, open the tasks, and then edit the parameters. It has probably saved me hours of work since it was added.
CONSI wish the customizable reports were a little more user friendly with an easier to parse UI. It's my biggest gripe. There's also the occasional error with batch tasks that prevent us from deleting an incorrect task or batch, requiring us to make a help desk request to remove the erroneous tasks. I wish we had some sort of admin over-ride to brute force these tasks out of existence without asking for help.
Megan
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Helpful for brewery management
Overall Ekos has helped us have a better sense of what's happening in the brewery and keep everyone on the same page.
PROSWe had outgrown our spreadsheets and wanted a more accurate picture of our COGs and inventory. Ekos has been very helpful as we track those things as well as the brewing and packaging process. Customer support isn't immediate but they're pretty quick and will keep working to get you the help you need.
CONSIt can be frustrating when there's a hard stop that keeps you from being able to complete a task, but in the end, I'm grateful it won't let you move forward so mistakes are found and corrected before they've been forgotten or gotten out of control. It could be a little more intuitive in some respects or allow for batch creation in a few more areas.
Melissa
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Great features with more on the way
Overall, I've had a very positive experience with Ekos. Even in my most frustrated states with the new Wine Lots roll-out, the team was quick to listen and make individualized changes that made the most sense for our case scenario.
PROSThe best features about Ekos are it's people. They are driven to help the customer in anyway possible, whether that's listening to suggestions about additional features, correcting glitches, or helping navigate the platform. All the features within seamlessly integrate into each other and the reporting and dashboards become more thorough by the day.
CONSAs a young and growing company, the feature upgrades and changes come quickly which are often great. However, recent changes felt as thought they weren't thoroughly tested and we lost significant functionality for this year's harvest which has forced us to resort back to paper work orders and clipboards for our team instead of the app. New features are great, but not if they aren't ready to be rolled out.
Reason for choosing Ekos
Price was competitive, the integrations were valuable, and they had a drive to make a winemaker/user centric database.
Benjamin
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Getting it done right.
EKOS allows me to know what i've got, where i've got it, and when it's coming...all in one place. While EKOS takes time to manage (Good date in, Good data out), every effort reaps rewards in terms of time saved, questions answered, and process efficiencies.
PROSWith EKOS I'm able to conveniently, and succinctly, keep track of all my COGs and all of my finished good. Pulling reports is a snap allowing us to see where product is going, how much is moving, and prices from start to finish. I don't want to imagine running my company without EKOS. The customer support for EKOS is above and beyond!
CONSThere are some server "glitches" that can slow things down occasionally. I think there could be improvements with reports, reviews, and forecasting.
Reason for choosing Ekos
I've been using EKOS for almost 9 years now. We were one of the first breweries to join the EKOS family and haven't looked back since.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Distribution uses Ekos
We are managing inventory and use Ekos as a CRM. It feeds directly to our accounting software (QBO) and has streamlined many processes that have typically been living in spreadsheets. Ekos was 100% a solid investment - it has its pain points, like any software, but their customer service helps smooth that out.
PROSThe hands on and accessible customer service - especially if you find and continue to work with a stellar rep!The user-friendly interface.Relatively small business so things change quickly and they react quickly.
CONSLittle caveats to managing inventory - particularly with keg shells. This is a special/uncommon problem for us because we track keg shells by supplier since we're a distribution company - most breweries won't have that issue. Glitches or non-working buttons.
Derek
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2020
Review
Overall, I am happy enough with the tool...however it has the potential to be so much more powerful for us. It is fine for now, but as we grow, we may look at other solutions...especially relating to reporting and analysis...
PROSLike that it is integrated with quickbooks. Is the central nervous system for our company. Easy to use on the browser.
CONSA couple of issues to comment on. First, the mobile app has gone down in quality over the years. With each release of a new iOS for the iPhone, the app becomes less and less useful. There are scroll bars everywhere...the pages are not displaying correctly, etc. I find myself having to wait to do things in the browser which defeats the purpose of having a mobile app here. Investment is needed here. Second would be performance. Saves are very slow for example. Data syncs stall...and if you are after hours for support, you are out of luck until the next business day. This is especially troublesome for folks that do the books on the weekend. 3rd is reporting. The reporting tool is inflexible. Custom reports often time out with cryptic errors. Would love to get access to the data to be able to built pivot tables or just spreadsheets to review our business. 4th feature requests seem to go into a black hole. I, personally, have stopped entering them as no action was taken on them.
Vendor Response
Hi, Thank you for your feedback, we strive to provide the best experience. We will be sure to have your customer success manager reach out to schedule time to learn more.
Replied January 2022
Daniel
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Highly Recommend
Ekos is a constantly evolving, growing, and improving software that only gets better. I can't recommend them enough.
PROSTheir customer support is quick, friendly, and helpful (despite what others have said on this page). The features are never ending, therefore it may take a person quite some time to learn. Don't fret. I've been using the software daily for over 2 1/2 years and I'm still learning things. Anytime I have an issue, I just reach out to their support staff who returns my email in an hour or less typically. The best way to get a valuable response is to thoroughly describe your question or issue and include screen shots. They will almost always be able to figure out the issue immediately.
CONSBecause the software is constantly evolving and improving there can be some bugs that are challenging to work around. These issues can easily be solved by contacting Ekos Support, however.
Reasons for switching to Ekos
Ekos provides more features and an all encompassing production/warehouse/sales/financial solution.
Vendor Response
Hi Daniel, Thank you for your feedback! We appreciate you taking the time to share your experience with Ekos and look forward to continuing to provide a positive user experience through our customer support.
Replied January 2022
Thomas
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
EKOS - The only software of its kind!
EKOS is an industry specific software that provides all the features you need while operating a brewing company. It covers everything to monitor and execute backend operations from the production of your product, packaging, sales, distribution. My role as a Sales Rep with the brewery has been streamlined with this software. I can fulfill sales orders from my mobile device using the EKOS app, or from my laptop, making anywhere in the world my mobile sales office. EKOS provides up to date inventory of products, so sales are not made unless the product is available. The software also provides me with a view of our production facility, so I can inform my customers on what we are currently working on and what till be available soon. This software is the heart beat of our brewery, helping us run a smooth operation everyday.
CONSThe software sometimes has a quirks, they are usually minor and can be figured out, but none the less it does have it moments. The EKOS app needs some improvement for smoother operation in the field, desktop version runs much more smooth.
Vendor Response
Hi Thomas, Thank you for your feedback! We appreciate you taking the time to share your experience with Ekos and look forward to continuing to provide a positive experience to help in your role as a Sales Rep.
Replied January 2022
BRENT
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Unmatched customer service
Ekos runs our brewery!
PROSThe software is continually being tweaked to match the needs of customers, and the support team is incredibly helpful.
CONSRegional tax on purchases not available.
Reason for choosing Ekos
Price, recommendations, ease of use.
Vendor Response
Hi Brent, Thank you for your feedback! We appreciate you taking the time to share your experience with Ekos and look forward to continuing to provide a positive user experience through our customer service.
Replied January 2022
Travis
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Ekos Is An Essential Tool For My Performance
Ekos allows us to more accurately keep track of product inventory, invoicing, sales trends and so much more! I don't know what I would do without it!
PROSEkos is covenient and easy to use, providing information on a variety of essential aspects of my job in just seconds! Inventory, customers, sales trends and so much more are readily available and customizable!
CONSThere may be a few aspects of the current software that I wish functioned differently, but Ekos has been great about receiving feedback and making changes and updates based on what users are telling them they need!
Carli
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Parish Ekos Review
The implementation of Ekos was easy and seamless. I wish there had been further support on the integration with QuickBooks. We mostly use Ekos for inventory management, production planning, invoicing, and reporting. We could not operate easily without Ekos. I appreciate how Ekos continues to improve and evolve.
CONSI find the connection between items in Ekos and Quickbooks can sometimes be faulty, but that includes human error.
Reason for choosing Ekos
Simplicity Updated user interface Price
Russell
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Ekos The Brew Master
Inventory production, invoicing, production planning
PROSIt helps to keep track of inventory, plan production, invoicing and TTB reports
CONSIt is hard to delete stuff on Ekos when you make a mistake
Reason for choosing Ekos
Price and fiunctonality
Vendor Response
Hi Russell, Thank you for your feedback! We appreciate you taking the time to share your experience with Ekos and look forward to continuing to provide a positive product experience during production planning.
Replied January 2022
Rayna
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy to use
Ekos is the easiest software for orders and order management that I have used. It has a great UX interface and is intuitive in its operations. I have an extensive background in retail and hospitality, and I would recommend Ekos to anyone looking for software to help manage their business operations.
CONSI primarily use Ekos to create invoices and enter new customers into the system, so I don't have any complaints as this is easy to do and works well.
Tony
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Ekos
We love having Ekos to help run our Brewery, we've used it since day one and look forward to continuing to use it going forward.
PROSEkos helps us manage most of our business operations into one platform. There is a lot that you can customize to fit what you need for your Brewery.
CONSReporting is very customizable, but it does take some time to get a custom report set up if you're looking for a very specific group of data to be together in one report.
Alan
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Most intuitive inventory management software for brewers.
Through using Ekos to manage our inventory, we have been able to expand production while ensuring in stock supplies (reducing last-minute scheduling changes). We also are better able to track our cost of goods, and find areas to reduce those costs.
PROSEkos is the easiest and most intuitive inventory management software available for brewers. Getting new users trained up is simple and fast, but with a depth of capabilities for advanced users.
CONSBatch tracing for ingredients is still minimal. We currently run this manually to suit our needs.
Vendor Response
Hi Alan, Thank you for your feedback! We appreciate you taking the time to share your experience with Ekos and look forward to continuing to provide a positive experience to help track your cost of goods.
Replied January 2022
Charles
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
ekos at the brewery
One of the better systems I have encountered over my career. Tech support is great, they make sure your questions are sufficiently addressed. If it can't be solved then, they make sure it is considered in the next version
PROSVery versatile, especially in our situation with multiple locations. Live updates, graphics, and cradle-to-grave data tracking are important and easy to use.
CONSI'd like to be able to integrate with our POS system.
Megan
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Beneficial to a small brewery
Ekos makes it easy to see multiple facets of the operation without relying on spreadsheets that are difficult to keep in sync. Line of sight to yields and costs is worth it!
CONSIt can be difficult to find a report that pulls the information required when looking for something specific but the customer service is outstanding. A quick phone call or chat and the needed report is created.
Nick
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Review
Without Ekos, we would not be able to easily operate; at our level we need an integrated program that combines production, ordering and invoicing.
PROSFacility view allows us to see an overview of our full brewery operations, as well as peak at inventory levels in all sites quickly and easily.
CONSWould love reports to be more easily customizable, and would like overall speed of processes to be improved.
Sarah
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Essential for Breweries
We are able to do inventory checks, lot tracking of both product and ingredients, as forecast into the future our production all of which are needed for food safety and business planning.
PROSEkos allows our kombucha brewery to fulfill most if not all of the requirements for food safety as well as making our day to day operations easier to view and assess.
CONSSome of the asset tracking aspects are a bit difficult to use, if you put in an asset and realize you made a mistake, it is not easy to alter an asset that was mistakenly inputted.
Kayla
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A great service
We switched to Ekos to increase visibility on inventory movement and sales. The affordability was another factor in our decision to switch. It has been a great change.
PROSEasy to set up and easy to use. The Ekos team did a fantastic job setting us up and provide great support. I really enjoy the customization options in the reports.
CONSWe originally had some issues with Ekos communicating with Quickbooks. Ekos wasn't able to send all our invoices to Quickbooks because we already had use those reference numbers in Quickbooks. Ekos support helped us realize the issue and once we changed the way we label our invoices we had no issues at all. In hindsight, it is a nice safeguard.