Xtraction Software


 

Xtraction is a reporting tool that automates the extraction and organization of data. It requires little or no tech support to install and supports multiple data formats.

Xtraction can deliver IT reporting to a number of business types, including financial services, manufacturing, retail, travel and more. The solution is accessed through a browser. Xtraction Solutions was designed to be accessible to employees across departments and organizations.

Xtraction's visually dynamic interface allows users to build dashboards and reports with drag-and-drop, selection list and point-and-click approaches. It can collect data from a variety of disparate ITSM sources and applications into a centralized location for drill-down and cross-filtering. Information is sourced in real-time.

 

Xtraction - Service outages by count and hour
 
  • Xtraction - Service outages by count and hour
    Service outages by count and hour
  • Xtraction - Incident category and group assignment
    Incident category and group assignment
  • Xtraction - My group overview - incident assignment
    My group overview - incident assignment
  • Xtraction - Service desk trends
    Service desk trends
  • Xtraction - Dashboard designer data source selection
    Dashboard designer data source selection
  • Xtraction - CA service desk dashboard designer
    CA service desk dashboard designer
Supported Operating System(s):
Windows 8

12 Reviews of Xtraction

Showing 1-12 of 12

 

Start your review of Xtraction

Click to start
http://www.softwareadvice.com/bi/xtraction-review/

Jose from Evertec

February 2017

February 2017

Fast Dashboards creation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xtraction help us to deliver\create dashboards very fast to management. The creation of Dashboards is very simple a easy to follow by anyone in the organization.

Source: Capterra
 

Andrew from CB&I
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Great Tool for Service Management Reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xtraction is a great solution that provides real-time and historic data from several tools utilized by our IT organization. We use it heavily with both our ITSM and ACD systems to gain better insight into our environment, which allows us to improve our performance as well as our tactical and strategic decisions. The ability for self-service reporting is also extremely valuable and greatly reduces the overhead required to deliver actionable information to the other teams.

Pros

Ease of use and rich feature set.

Cons

It would be nice to see continuous development on existing modules that have been purchased and for this to be able to be implemented in a way that would not impact custom data model modifications.

Source: Capterra
 

sathya from Intel Corporation

February 2017

February 2017

Simple to use reporting tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xtraction provide a very effective reporting tool with easy setup. users can create reports on their own with limited expertise. table, graphs are easy to create. it can also mix data from multiple sources for the report. decent number of operations are provided. there is no local data that need to be stored or maintained, which make it easy from administration perspective. the computation is done on the fly, which can be little intensive and cause some delay in rendering compared to tools that replicate reporting data to local store.
Overall, easy to maintain and use.

Source: Capterra
 

Daphine from Montefiore IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Xtraction -- Great for Dashboards...If that's what you like.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Although I like the application on the whole there are a few things that could be better about this product. It could be a little more easier to use. If you do not have much reporting experience this application can be challenging. It could also be more report friendly...the premise of Xtraction is that it is dashboard intensive. If that is what you want is dashboards...this is definitely the best tool out there for that but if you want to create reports easily...It's not going to happen. Upper Management is very impressed with it's graphical capabilities but when it comes to comparative and analytical reporting this tool fundamentally lacks the capability.

Pros

The ability to create dashboards

Cons

The inability to do comparative and analytical reporting or create reports where you can create rows/columns and drag/drop results. It is very hard to create queries using this application and report builder is hard to figure out.

Advice to Others

Provide more training materials.

Source: Capterra
 

Jose from EVERTEC Group LLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2017

January 2017

Xtraction reporting tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this tool a lot in our organization. The service desk group use it for dashboard reports. Is easy to use and create reports or dashboards. The updates or releases are very easy to install without any complication.

Pros

Ease of use

Cons

For now none

Source: Capterra
 

Rene from SSQ Financial Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Easy to use, but could benefits from more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xtraction is a great tool that allows anyone to build simple reports. But when you need to create informations based on the raw data, it gets harder to do want you need. Excel is still a great tool to accomplish those reports. As an exemple, extraction data comparing two datefields is simply not possible at this point in the product.

I'm pretty sure they will add those features in the futur, but for now Xtraction tends to be a little pricy for what it can do for the business I work for. Keep up on improving Xtraction.

Pros

Easy to use. A lot of visual output for reporting.

Cons

Limited possibilities to manipulate data. Comparing datefields is not possible.

Advice to Others

Updates should happen on a faster paste. Companies need to have up-to-date Tools or they tend to change their tools.

Source: Capterra
 

Jordan from Shire PLC

December 2016

December 2016

Shire PLC Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xtraction was extremely easy to use and has a great set of functionality. It helped us determine our monthly cost and has brought real value to our leadership teams.

Source: Capterra
 

Keth from Ace
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Xtraction - a huge time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xtraction was easy to install and 99% of what we needed (or anyone) is ready to go out of the box. In order to report against various customized fields (the other 1%) I was able to figure out how to make the required configuration changes to the "data model" and if I can do it anyone can. Plus Xtraction reports can easily be accessed by others whenever they need to see something, they can modify date ranges, export, etc. I can even schedule reports to run at specific times/dates which are then emailed out or exported to a shared folder, this is great for managers looking for a quick status update. In the past, this sort of stuff was something I would have to manual execute with Crystal (Business Objects) and wasted my time. Plus I can create a report in minutes, that same report would take an hour to more with Crystal.

Pros

It works, easy to maintain, runs on a virtual server, and I can quickly create reports with ease.

Cons

When Xtraction was bought out by Landesk the support seemed to slip a little. Perhaps there was a learning curve and now things are better.

Advice to Others

Would love to see demos of this Xtraction working with other products. To see if even more bang for the buck can be acquired.

Source: Capterra
 

Ernie from MCSO

December 2016

December 2016

Most awaited and needed dashboard and reporting tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Creating detailed and customized reports and dashboards are now easy. It saves a lot of time and when necessary, information needed are easily located and report/dashboard changed or reformatted prior to, or even during meetings.

Source: Capterra
 

Jason from Dimension Data
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2016

December 2016

Xtraction review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love this application, only things I would like to see changed is to replace flash with HTML 5, this is the biggest issue, other things I would like to see different are the interface could be a little more intuitive for new users and sorting is a huge issue, when I disconnect users logged in for too long or restart scheduled documents that failed the list always re-sorts and I need to sort the list again

Pros

reporting on different sources

Cons

flash

Advice to Others

It is difficult to learn, you should make the interface more intuitive

Source: Capterra
 

Tom from Frost Bank
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Long Term Xtraction User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Xtraction for 4+ years having bought it when Hagrid Solutions was the owner before it was acquired by LANDesk. We have found it to be one of the easiest products to implement, use, and maintain of any products we have so much so that it has become the bar in which other products get compared to on easy of implementation, upgrade, and use. ("They say it's easy, but is it as easy as Xtraction?" is a regular comment.)

The product is effectively a simplified version of a BI tool: dashboard and reporting.

The way it accesses data is straightforward: SQL queries to other databases that support ODBC connections.

Its architecture is simple to understand: front end app server communicates with a backend database server to store its config information. The client is browser-based Flash (it'll be nice when they migrate to HTML 5).

It does have some limitations as compared to Cognos or BOXI particularly on advanced report layouts, but we find that the amount of time required to develop and maintain such reports in those tools requires significantly more staff than what we use to support Xtraction.

Pros

Ease of implementation, customization, maintenance, and use.

Cons

Limitations in some of the advanced report layouts.

Advice to Others

Great product to use to develop ad-hoc reporting and dashboarding for other products that use ODBC data sources. (i.e. backend MS SQL, Oracle, and a few others)

Source: Capterra
 

Martin from Autorité des marchés financiers
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Simply The best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience with reporting and dashboard with Computer Associates Services Desk! We also want to use it with SCCM. You will never get a better application for reporting and dashboarding! :)

Pros

Drag and drop and easy to use

Cons

A little bit pricey to connect it on SCCM :(

Source: Capterra