Grow has been one of the best softwares we chose to work with as an organization. It is user friendly to the point where any team member can go in and create dashboards to solve problems and understand how the company is working at any level of detail. The UI is smooth and easy to follow, and the customer support will help right away if there are ever any issues.

Grow is a user-friendly, advanced tool that has allowed our company to fully understand metrics from every department. It is incredibly powerful in its ability to pull in data from every platform we use and compare the data against each other in every imaginable style of metric. The customer support is very helpful, and they will not only help you solve your problem, but advise on best practices - helping you learn how to work better in the software.

The new feature releases they make are very powerful, however they require quite a bit of manual work to implement. We almost have to overhaul all our dashboards & datasets in order to utilize the new features.

The ease of use and ability to analyze/present the data to leadership.

It's sometimes difficult to fix the data connector.

Overall we are incredibly satisfied with Grow as our visualization tool of choice. Though there are minor limitations on performance and BI capabilities, it still provides an incredible solution at a very reasonable price with a low barrier to entry. If you’re going for a platform that can be easily scaled at a palatable price and don’t have substantial teams of coding experts, Grow is the perfect sweet spot for your organization.

The two biggest pros for utilizing Grow for our data visualization/dashboard needs is the ability to operate at scale and the accessibility and usability to employees with various technical abilities. The general requirements of our firm included 200+ dashboards for both clients and internal use that provided extensive user permission options, did not require all users/architects to be extensively skilled at coding languages, and still provided the customization capabilities of higher dollar platforms. Grow was a perfect solution to all of these challenges. Their transformation “apps” within their builder allow users with limited SQL knowledge to apply all manipulations needed to datasets. Their user permissions, with unlimited users model, allows for a scalable system that handles all internal and external requirements. Their new data explorer functionality empowers end users to further manipulate and analyze data. All this at a competitive price point made Grow a perfect solution for our business.

The two biggest one to utilizing Grow as our data visualization tool are its lack of true BI capabilities and some of the technical challenges we’ve faced. Though neither is enough to sway us from a “definitely recommend” stance, both are worth noting. When compared to more expensive solutions built around BI (think Tableau or Looker), Grow lacks BI capabilities. The new data explorer functionality helps significantly close this gap, but it still is up to the architect and end-user to provide the “analysis” component. If your team lacks the ability to translate data into action, Grow doesn’t have BI/AI/etc capabilities like other platforms to bridge that gap. Additionally, while Grow performs reasonably well, it’s not without its technical challenges. Being a smaller company than the titans of the visualization space, technical challenges stretch out longer than they seemingly should. Additionally, though their business model/pricing makes it incredibly scalable, large volumes of data sources (not necessarily a large data source; simply having many different sources connected at once) can lead to slower loading/building that can hamper my team’s efficiency. Again, neither of these are deal breakers by any means, but are worth noting.

After paying Grow for professional services to help us migrate to a less buggy version of their system, I received an email from an account manager whom I had never met asking for a “check in” call. The call wasn’t a check-in. It was notification that Grow was raising our price more than 100%. I was told that Grow’s prices were actually going up more than 3x but that they would be doing us a favor by only doubling them. My initial salesperson connected me with with Grow’s VP of Revenue. Identified in his professional email as “Mr. Revenue,” their VP spent the first 10 minutes asking me about my kids and family. He then offered me an 85% increase in price and a two-year contract term to “lock it in.” The reason for the price increase? To satisfy their investors. Needless to say, we’re no longer working with Grow. We found a more robust platform at a lower price.

Easy to connect to various data sources.

The platform has been very buggy, especially their spreadsheet functions. Moreover, they recently raised our price more than 100%. They know that the switching costs are high, particularly once you have invested the time to setup your metrics.