Domo Software

Pros

We use Domo for our marketing metrics, connected frontend and backend data for report visualization. Works great with all the integrations and connections that are possible. New features are constantly being added.

Cons

It can be buggy when building charts. Dashboards can be hard to setup unless you deep dive into the platform. The mobile app doesn't work as good.

Pros

Domo is a great calibration tool that will allow for teams to impute and use data to not just evaluate but to take actionable steps.

Cons

Expect an non-supported expensive integration process, as DOMO does not support any interrogation with your current solutions

A great BI platform

Pros

It makes me able to collaborate all sorts of data together to be able to come up with some really great and useful information that you can take and turn into actionable steps.
The graphing and dash-boarding is really simple and clean.
The design is vibrant and makes things like checking call stats more appealing.
The UI is very easy to master and intuitive.

Cons

It support forums are not easy to search.
you cannot manipulate the detail inside of domo very easily.

Pros

Beautiful user interface and graphical layouts are easy on the eyes and easy to present to C-level employees.

Cons

Very expensive for the functionality that you get. The price is really geared towards companies that use multiple data sets or have large chunks of data that need massaging.

Pros

Domo's ability to connect to ANY data source is extremely valuable for myself and my organization. We have around 15 different data sources (some of them local, not in the cloud) just in digital marketing alone, and with Domo we have been able to string all of those sets of data together for one true view of performance. The reports are visually engaging, and I can build dashboards that are useful for any job role. Prior to Domo, our organization did not have any type of advanced business intelligence reporting. The difference in decision-making is night and day.

Cons

The only thing I can write as a potential "con" is that if you are working with multiple data sets like myself, and do not have deep data experience, it can be difficult to string your data sets together once you bring them in. A working knowledge of data is helpful. I recommend using their implementation hours for this if you don't have someone in your organization with that skill set, the Domo implementation experts know their stuff and can get you set up quickly.

Loving it

Pros

Our team finally took the move to tackle individual metrics well. We've been trying to use Zendesk's version of metrics and they have been subpar. Now we filter them through Domo and all is well! They are darn pretty too :)

Cons

No cons that I've found so far. This product is fairly new to our teams needs and thus dar has exceeded what we were looking for!

Pros

Love the flexibility of ETL functionality, especially when all data sets are up and running. This is a great feature of Domo, their Dojo, and call center are amazing for quick answers to problems

Cons

Setting up data connections is very difficult, and finding help without having to pay a consultant is difficult, (this is obviously intentional as they want to push these type of services)

Please do not use Domo.

Pros

Customer support does answer questions when you email them. If you put in enough effort, you can make clear cards for various stakeholders.

Cons

It's impossible to use. You can't query anything, to solve this they built a product called "beastmode" which is difficult to use. I've used tons of BI tools over the years, Periscope easily being the best. And Domo easily being the worst.

Great people.

Pros

Easy to use, little or no training required by most user roles. Can be quickly be configured and integrated.

Cons

I would like a paid onboarding option to jumpstart my implementation. Without jumpstart project languished because counted too much on ease of use.

Overall we are very happy with the cloud -based BI solution and would recommend it to other companies.

Pros

Beautiful interface and easy to use without any programming or SQL experience. Many important functions (variance calculation) that were missing have been added in the past months.
ETL function makes it easy to combine various datasets from many different sources and many out-of-the-box connectors are already installed and ready to import data (google analytics, shopify, Instagram, Twitter, google sheets etc.).
Reports can be exported into a customized powerpoint presentation with a button click and distributed to the company.
The buzz messenger function allows our company to communicate quickly if there are issues with reports or if we see interesting trends and have questions.
Great app that allows to view charts anywhere.

Cons

Customizable access rights would be beneficial. Currently there are 5 different access rights options.
More flexibility in structuring the page (chart size options) and more color options in reports.
The table format is very basic and needs improvement such as variance calculations and more layout options.
Automatically scheduled reports and alerts can currently only be sent to Domo users with a license.

Overall a good product if the fit is right.

Pros

The best part about this reporting software is the interface. It can integrate with data we have in house and in the cloud.

Cons

I don't consider this a terrible con, but for those users who do not already do things in the cloud, this could be a con.

Data drives a business, bottom line.

Pros

Domo helped us move away from manually compiling reports from various sources and made it a one point solution.

Cons

The baby boomers at my company do not trust this "internet stuff" so adoption has been slow. However they are finally coming around thanks to the power of Domo.

Pros

one of the best feature is using cloud which gives it more flexibility to access data anywhere. Graphs are easy to build. Data is pushed and retrieved faster.

Cons

It is not at all developer friendly, and it does not provide the details about the error when you build a logic for run time. No Filter saving option on the Cards or on the collection. you need to create new pages or sub pages each time if you have a card or group for same filter condition. Very limited features for Pivot type of reports.

Great product overall.

Pros

Ease of use, particularly once set up. Very helpful in visualizing data quickly and easily. Drill downs are very helpful.

Cons

Limited to graphs, charts and basic numbers. Would be good to integrate text better. Card system could be more flexible in arrangement and display functions.

Pros

Layout is intuitive and easy to upload data. When making graphs, it is an easy drag-and-drop. Would say these are the main pros...

Cons

Cannot do SQL runs. Makes it heavily reliant on your engineering team to retrieve data. Also, graphs are not visually appealing

You will Enter into a contract where they promise one thing, and then their pricing will change. I have had to pay more and more money! And now you have to buy the platform (20k+) pay for users at 2k each, and then NOW they are making you pay for the connectors as of last month, so I can't add any more stuff!

Oh and it crashes all the time, and there is virtually no support. The only support you have to pay 200 bucks an hour for! SCAM

Pros

Easy to use and figure out. Great way to have all of your stuff in one place

Cons

no customer support unless you pay more. and they nickel and dime you more and more each month.

Advice to Others

Dont do it

Our organization introduced DOMO into our organization in 2014 and it has been instrumental in making business decisions. The product itself is intuitive, attractive, and robust. There are a number of data sources that already have API links making it easy and seamless to feed data into DOMO from other SaaS products.

Pros

Key Performance Indicators, Mobile App, Alert System when metrics fall below a programmed number, integrated chat about specific cards, and customer support is bar-none! DOMO has made an easy platform to write and edit reports.

Cons

When we went live with DOMO we were not able to fully optimize and leverage the information that the analytics provided due to the software not being HIPAA compliant. However, in recent months DOMO has engaged in a BAA which has allowed us to pull back the proverbial curtain and really dig into our data to influence important changes in our organization.

Advice to Others

Prior to investing in DOMO ensure that your data sources will allow an outside feed/API. We did find one of our EHRs would not allow this and it requires a manual process for us to feed the data to DOMO. This does not allow real-time data to be reflected in several of our reports.

We have been using Domo for almost a year now. The product can quickly connect to most data sources and has some great visualizations. Their strength is in dashboarding. They call each view a card. We had several use cases up front that we started with, and we will quickly up and running. We hired their professional services to help with the implementation, however they were probably not worth the money we spent on them. As with any data consultant they didn't understand our environment well and sent us in the wrong direction a few times. As for our own abilities, if you have someone who is familiar with SQL you should be good to go. They are still relatively new so there are hiccups along the way but it's a great product overall.

Pros

Quickly connect to data, great visualization, relatively easy to learn for developers

Cons

Professional services, and product governance from an IT perspective

Likes Best

Domo's vision of analytics is that data from many SaaS apps can be aggregated, analyzed, and visualized in a single system. It aims to make analytics the new water cooler of company discussion, replacing slack or chatter as the main company chat app. It's visualizations, while less sophisticated than Tableau/Qlik are much easier to create and visually attractive out of the box, and many of the features are copied from best-in-class social apps: From Pinterest, Boards with a scrolling list of pins, from Tumblr the ability to "reblog" or remix individual charts into your own dashboards, and to "follow" specific dashboards, Slack, excellent contextual chat system with alerts and @notifications. Domo also recognizes that analytics requires at least some implementation services to get the data organized and talking to each other and they are ready to provide this (for a fee) for companies that are missing in-house analytics expertise.

Likes Least

Expensive! There is a significant upfront fee plus large ongoing fees based on the number of users. Domo has set their pricing to be competitive with Tableau/Qlik and current leading analytics packages.

Recommendations

Domo is meant to drive company-wide analytics. It isn't the most sophisticated or powerful, but it is by far the easiest to use and the most likely to gain adoption within the company.

Likes Best

Beautiful dashboard and data widgets once you get them set up.

Likes Least

It's sometimes difficult to find the data I'm looking for. We've had to have an employee train specifically for working with DOMO and become our "in-house expert" to work with the rest of us. Seems like it could be a little easier.

Recommendations

Explore your options. I like Domo for our business intelligence better than other solutions I have used.