Domo Software

Great people.

Pros

Easy to use, little or no training required by most user roles. Can be quickly be configured and integrated.

Cons

I would like a paid onboarding option to jumpstart my implementation. Without jumpstart project languished because counted too much on ease of use.

Overall we are very happy with the cloud -based BI solution and would recommend it to other companies.

Pros

Beautiful interface and easy to use without any programming or SQL experience. Many important functions (variance calculation) that were missing have been added in the past months.
ETL function makes it easy to combine various datasets from many different sources and many out-of-the-box connectors are already installed and ready to import data (google analytics, shopify, Instagram, Twitter, google sheets etc.).
Reports can be exported into a customized powerpoint presentation with a button click and distributed to the company.
The buzz messenger function allows our company to communicate quickly if there are issues with reports or if we see interesting trends and have questions.
Great app that allows to view charts anywhere.

Cons

Customizable access rights would be beneficial. Currently there are 5 different access rights options.
More flexibility in structuring the page (chart size options) and more color options in reports.
The table format is very basic and needs improvement such as variance calculations and more layout options.
Automatically scheduled reports and alerts can currently only be sent to Domo users with a license.

Overall a good product if the fit is right.

Pros

The best part about this reporting software is the interface. It can integrate with data we have in house and in the cloud.

Cons

I don't consider this a terrible con, but for those users who do not already do things in the cloud, this could be a con.

Data drives a business, bottom line.

Pros

Domo helped us move away from manually compiling reports from various sources and made it a one point solution.

Cons

The baby boomers at my company do not trust this "internet stuff" so adoption has been slow. However they are finally coming around thanks to the power of Domo.

Pros

one of the best feature is using cloud which gives it more flexibility to access data anywhere. Graphs are easy to build. Data is pushed and retrieved faster.

Cons

It is not at all developer friendly, and it does not provide the details about the error when you build a logic for run time. No Filter saving option on the Cards or on the collection. you need to create new pages or sub pages each time if you have a card or group for same filter condition. Very limited features for Pivot type of reports.

Great product overall.

Pros

Ease of use, particularly once set up. Very helpful in visualizing data quickly and easily. Drill downs are very helpful.

Cons

Limited to graphs, charts and basic numbers. Would be good to integrate text better. Card system could be more flexible in arrangement and display functions.

Pros

Layout is intuitive and easy to upload data. When making graphs, it is an easy drag-and-drop. Would say these are the main pros...

Cons

Cannot do SQL runs. Makes it heavily reliant on your engineering team to retrieve data. Also, graphs are not visually appealing

You will Enter into a contract where they promise one thing, and then their pricing will change. I have had to pay more and more money! And now you have to buy the platform (20k+) pay for users at 2k each, and then NOW they are making you pay for the connectors as of last month, so I can't add any more stuff!

Oh and it crashes all the time, and there is virtually no support. The only support you have to pay 200 bucks an hour for! SCAM

Pros

Easy to use and figure out. Great way to have all of your stuff in one place

Cons

no customer support unless you pay more. and they nickel and dime you more and more each month.

Advice to Others

Dont do it

Our organization introduced DOMO into our organization in 2014 and it has been instrumental in making business decisions. The product itself is intuitive, attractive, and robust. There are a number of data sources that already have API links making it easy and seamless to feed data into DOMO from other SaaS products.

Pros

Key Performance Indicators, Mobile App, Alert System when metrics fall below a programmed number, integrated chat about specific cards, and customer support is bar-none! DOMO has made an easy platform to write and edit reports.

Cons

When we went live with DOMO we were not able to fully optimize and leverage the information that the analytics provided due to the software not being HIPAA compliant. However, in recent months DOMO has engaged in a BAA which has allowed us to pull back the proverbial curtain and really dig into our data to influence important changes in our organization.

Advice to Others

Prior to investing in DOMO ensure that your data sources will allow an outside feed/API. We did find one of our EHRs would not allow this and it requires a manual process for us to feed the data to DOMO. This does not allow real-time data to be reflected in several of our reports.

We have been using Domo for almost a year now. The product can quickly connect to most data sources and has some great visualizations. Their strength is in dashboarding. They call each view a card. We had several use cases up front that we started with, and we will quickly up and running. We hired their professional services to help with the implementation, however they were probably not worth the money we spent on them. As with any data consultant they didn't understand our environment well and sent us in the wrong direction a few times. As for our own abilities, if you have someone who is familiar with SQL you should be good to go. They are still relatively new so there are hiccups along the way but it's a great product overall.

Pros

Quickly connect to data, great visualization, relatively easy to learn for developers

Cons

Professional services, and product governance from an IT perspective

Likes Best

Domo's vision of analytics is that data from many SaaS apps can be aggregated, analyzed, and visualized in a single system. It aims to make analytics the new water cooler of company discussion, replacing slack or chatter as the main company chat app. It's visualizations, while less sophisticated than Tableau/Qlik are much easier to create and visually attractive out of the box, and many of the features are copied from best-in-class social apps: From Pinterest, Boards with a scrolling list of pins, from Tumblr the ability to "reblog" or remix individual charts into your own dashboards, and to "follow" specific dashboards, Slack, excellent contextual chat system with alerts and @notifications. Domo also recognizes that analytics requires at least some implementation services to get the data organized and talking to each other and they are ready to provide this (for a fee) for companies that are missing in-house analytics expertise.

Likes Least

Expensive! There is a significant upfront fee plus large ongoing fees based on the number of users. Domo has set their pricing to be competitive with Tableau/Qlik and current leading analytics packages.

Recommendations

Domo is meant to drive company-wide analytics. It isn't the most sophisticated or powerful, but it is by far the easiest to use and the most likely to gain adoption within the company.

Likes Best

Beautiful dashboard and data widgets once you get them set up.

Likes Least

It's sometimes difficult to find the data I'm looking for. We've had to have an employee train specifically for working with DOMO and become our "in-house expert" to work with the rest of us. Seems like it could be a little easier.

Recommendations

Explore your options. I like Domo for our business intelligence better than other solutions I have used.

Likes Best

I like the ability to easily set up dashboards and cards to quickly view data and performance of different campaigns.

Likes Least

I have had a lot of trouble when editing cards and applying filters especially when I need to export the data to excel I have to reapply the edits and filters to excel to see the same results. Domo exports the entire set of data instead of just exporting the applied filters.

Recommendations

The best way to get around the troubles of Domo is by duplicating cards that are similar to the data you are looking to export. Once you duplicate the card you can edit the card to apply rules and filters that will give you the results you are looking for.

Likes Best

Domo made data easily visible for reporting leads on our marketing team.

Likes Least

Learning how to create cards and edit them to get the specific report you want was tough.

Recommendations

Get on the phone with a Domo rep whenever you have questions.

Likes Best

Honestly, the lists are extremely easy to use, great UX, great customer experience.

Likes Least

There's still a lot of bugs to work out. The date fields should be able to measure forward in time.

Recommendations

You need to check and make sure the data analysis works with what you're needing to do. It works well, and has some really neat features, but it could definitely use more email support.

Likes Best

Their report builders, after a short learning curve, are very powerful for building charts and other high level type reports that executives typically like to see. The charts are attractive and there is also a slideshow function that you can use to put your charts up on a public monitor in your workspace. Pretty slick charts.

Likes Least

Domo isn't as good as Salesforce or straight database queries for actually manipulating the data. Also, the alerts functionality is weak - not enterprise ready yet. For example, if you want to create an alert to simply email you a report every morning you can't do that. You can only do alert emails based on a data point going above/below a bound, changing in some way, etc. So, no scheduled reports. Also, the integrations with third party software such as Hubspot or Google Analytics is lacking. The Hubspot integration is seriously broken and even though the Google Analytics integration works it's not very customizable or useful.

Recommendations

If you've got a lot of money and would like a powerful charting tool then this is a great solution. I don't think it completely fills your business intelligence/reporting needs though. I'm not sure how Domo runs their contract lengths, but I'd definitely recommend going month by month for a trial period before committing to a long term contract. That way you can see if their software works for you.

Likes Best

It's pretty simple to use and they are active in terms of reaching out and trying to help.

Likes Least

All it is is an organizational tool that measures the analytics of other products. Those other products already give you the info.

Recommendations

Have them set up your environment and see how much you would actually get out of it.

Likes Best

The software is easy to use and great for getting quick information and stats. Customer support is also very helpful.

Likes Least

Must have a lot of data to put into the software in order to get any relevant stat information. Everything is very generic and not that very detailed.

Recommendations

Make sure that you are dealing with a lot of data that needs to be inputted in order to get a meaningful statistical information.

Likes Best

It can be very easy to use and integrates with a lot of platforms. Customer support is great.

Likes Least

Unless you have a lot of information to feed it, it doesn't do that much. The info is very basically and high level and doesn't get into details.

Recommendations

Think about how much data you have before you go and buy it. Unless you have a lot of info coming in, it's a waste of money.