Domo is a cloud-based business management suite that integrates with multiple data sources, including spreadsheets, databases, social media and any existing cloud-based or on-premise software solution. It is suitable for company sizes ranging from small businesses to large enterprises, and is compatible with Windows or Mac platforms, iPad tablets, and also works on mobile devices.

Domo provides both micro- and macro-level visibility and analysis; from cash balances and top-selling product lines to forecasted revenue by region, marketing return on investment (ROI) by channel, and more. It offers real-time dashboards with data pertaining to multiple business areas and performance metrics (e.g., key performance indicators, ROI, etc.). Domo also offers interactive visualization tools and instant access to company-wide data via a centralized dashboard.

Pricing is offered on an annual subscription basis, and depends upon the number of users that need access.



116 Reviews of Domo

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 116 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Great Price, OK Service

Pros

This software is mostly easy to use. It's compatible with various sources of information, but I mostly use it to export to the universal format, Excel. Report creation is made easy and as long as you have a business intelligence group or software engineers, you should be fine working through any problems when their server has issues.

Cons

Server issues tend to happen at least once a week. Working with customer service is a huge hassle. I'm not sure if their agents are trained well enough to handle my requests. With all the down time, my team plans around not having access to reports available at least 2-3x a week for a few hours.

December 2018

Melissa from US Security Associates

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Wow, just wow

Love it

Pros

This thing is fantastic! imports information from my other programs to generate reports with ease and at a moments notice. Allows me to accurately monitor multiple aspects of my efforts.

Cons

I still dont know how to use everything. (this is great really as there is so much more potential.)

November 2018

James from Client Technology Solutions LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

4 of 5

November 2018

Great program, but worth the price?

We really love how Domo does just about everything. The way it generates reports is second-to-none, but we really wish that the price point was a little bit lower.

Pros

Domo seems to have everything: you can check the statistics of your business, keep track of memberships, and the ability to check on fundraising. It was a little bit overwhelming when we first tried it out, but once we got the hang of it, we loved it!

Cons

The one big con is the price. Yes, it gives you a lot, but even for the small amount of employees we have, it can be a bit much. We have also experienced some issues due to the latest update, as a few others have, but we hope that will get fixed soon.

November 2018

Tiffany from Midlands Carrier Transicold

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Everything I Need All In One Place!

We use Domo to connect the data sets from several different programs into information that can be shared between them through Domo.

Pros

Domo connects the data from all of our different data sources and allows me to put it all on one dashboard page so that I don't have to flip back and forth looking for the information that I need. I love that I can share the access to these dashboards with all of my employees so that they have access to all of the up to date information that they need. I really like that I can take any of the data on a dashboard and Domo will turn it into an excel spreadsheet for me.

Cons

The customer support is a little slow. There is also an occasional lag time between when changes are made to data and when they show up on Domo. It only refreshes about every 15 minutes.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Functionality

3 of 5

November 2018

Overpriced analytics tool that's hard to set up

Pros

Domo boasts dozens of integrations that give it the appearance of a catch-all analytics platform.

Cons

In practice, Dome takes a while to set up (with the help of a solution engineer), and the price is much higher than the industry average.

October 2018

Christopher D. from Layton Construction

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Fun facts

Pros

I work in the construction industry and my company likes to have a lot of data for different categories. One main one is the safety data. We wont be awarded projects if our safety percentage (annually) is too high which means too many injuries on projects. So, its amazing that we have a software that can track our safety and all the other data that we keep track.

Cons

I dont have any cons for this software. It has been a blessing for my company I work for.

October 2018

Cole from Plasticprinters.com

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

The things Domo can do are just astounding

We can see analytics we could never see before. We can understand our business in a way we never could before. We honestly don't know what we'd do without Domo at this point. It's fantastic.

Pros

We were originally looking for dashboard software. Something like Geckoboard, but we wanted something more advanced. We were using multiple tools, and wanted to collect data from them.

We then found Domo. Within days we had integrated our CRM database, Website Analytics, Invoicing database, and Order Processing database. This let us take a look at EVERYTHING. And I mean everything. Things like:

What's the average time between receiving a lead and the rep calling them the first time?
What's the average time between a customer ordering, and reordering?
How many calls have my reps made today? (Updated every 15 minutes!)
What landing pages on my website are receiving the most looks?
How are my google analytic campaigns translating into converted customers?

Cons

It's pricey, but worth it. The biggest thing was the last update they had screwed up some of my reports, and we're still trying to figure out what happened.

October 2018

John from 3Form, Inc

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

October 2018

DOMO is an expensive middle-tier platfrom

Domo was a good product when we started three years ago, but it was steadily gone downhill since then.

Pros

It's completely in cloud and accesible from anywhere

Cons

The core for domo is slow and poorly managed.

October 2018

Aakarsh from Pandora

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Domo

Pros

Ease of use.
Very intuitive to use for business users.

Cons

Support can be a bit better and more responsive

October 2018

Michael from 3form

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

October 2018

Does the job, clean interface.

Pros

The interface is fairly minimal and easy to use for users who have less experience with this type of software. The card analyzer (where cards are designed) can be learned by most anybody.

Dataflow creation (whether MySQL or ETL) has a good layout and is easy to follow. Really easy to train users who have no experience with SQL how to make dataflows by using the ETL.

There is a good collection of training materials online. They also have a good community for support online.

Cons

When running a dataflow the processing is not done on-prem, it is fully subject to Domo servers in the cloud. Sometimes a dataflow that would normally take around 5 minutes will take an hour in order to run. We were told it wouldn't be a problem to run multiple dataflows at a time, but we've found that running two dataflows isn't that great in terms of speed and running any more than two at a time is just bad.

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Easy to Learn, Easy to Use

Pros

My first impression of this software came from the free trial and I was very impressed by the thorough, detailed onboarding. I said I was interested in data visualization, and onscreen prompts walked me through every step of the process, even giving me example data to use. Overall, the visualizer is very user-friendly and a great tool for distilling complex data into digestible graphical representations.

Cons

The onscreen help prompts are so hard to read. They use white text on a light blue card and if my young eyes have trouble reading them, I wonder if they meet ADA contrast ratio standards.

October 2018

Jon from 3form

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Domo has it all - but takes an expert

Domo has so many bells and whistles that we got overwhelmed. Our end users are still starving for data because it is so complex and sophisticated.

Pros

Domo seemingly has ALL the functionality and features that a great reporting / Business Intelligence software should have. You can take almost any dataset or datasource and manipulate it in Domo to show your results in 1 of 10 billiion ways.
Being on the cloud it is accessible to anyone anywhere.

Cons

Domo reports have started to take a long time to run, so the functionality begins to be lacking and usability suffers. Also, you have to put hundreds of hours into it to become an expert. We tried to distribute report building to our user base, but with no luck.

September 2018

Connor from Allstate

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2018

Quality Viz Product

Keep your eyes on this impressive company - they build quality data visualization software

Pros

Domo excels in the ability to easily create numerous visuals quickly. It allows you to analyze data to gain insights not seen with other products, like excel.

Cons

Domo has cut the distance between themselves and Tableau, but they still have not surpasses them.

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2018

Maybe too great

Pros

I love all the features included in this technology. You can check stats, pay, competitions, etc. The technology is very user friendly.

Cons

I love how much you can do with this software but sometimes it’s too much. My company doesn’t use all the features this software has, if I could change one thing it’d be to hide the parts of the software that aren’t being used.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

Versatile but need a bit of tech background to make it hum

Pros

The amount of connections and visualizations available is amazing. The ability to combine data sources and connections into one collection is extremely helpful.

Cons

Many of the connections to data sources take some finessing. For instance, utilizing one of the major Analytics provider's connection was not straightforward out of the box. It took a lot of trial and error (mostly error) to get something that was usable.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Versatile and useful

Pros

This product allows us to roll up almost all of our business data -- memberships, actions, fundraising, etc. -- and view it in any visual format we want to.

Cons

I wish the external-facing reports were more interactive. It would be nice to not require a user login to see additional data feeding the report.

July 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Analyzing and understanding data like never before.

This product will benefit any company in any space no matter how big or small. The way this product can manipulate data is second to none and the user friendliness for employees to view the built reports are beautiful. We have been able to dive deeper in data with no historical limitations.

Pros

Domo has too many pros to list but the one that stands out above it all is the endless possibilities when reporting. There is no limit to the way you can manipulate data and showcase it in the manner the best suits you.

Cons

I would say the biggest con is the user friendliness of the editing portion of the program. Unless you are an experienced code writer it will be very difficult for the user to do anything in domo besides viewing reports built by more qualified users.

July 2018

Brent from VitalSmarts

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Domo works just as promised

Well worth it, though there are several Domo competitors that would make more sense for smaller businesses.

Pros

Easily viewable dashboards that show me just what I need to see without hunting or recreating them every time. They are (more or less) live and up to date each time I view them.

Cons

It's not Domo's fault necessarily, but the obvious challenge is that the source of data pulled from has to be accurate or what is displayed in Domo will not be accurate.

May 2018

Dan from Athena IT Limited

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

Executive Friendly. Easy Visual Snapshot of KPIs.

Pros

It's a great platform for aggregating, manipulating and displaying a snapshot (or real time view) of your business metrics.

Domo is very executive friendly, and is very visibly pretty.

Beast calculations (effectively functions in the language of MS Excel) and magic transformations provide the ability to manipulate data that has been imported into Domo.

Domo has a wide range of connectors that enable you to pull data into it and produce what they call cards. Cards are effectively presentation displays of data that can be updated automatically with a continuous feed of data.

Cons

Domo lacks some more advanced functionality, such as:

(1) The ability to display on one card, data from more than one date object
(2) Geo-spatial analysis

TableAU, QuickSight by AWS and QGIS offer functionality that may better fit your use case.

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

May 2018

Domo is great for internal data reporting

it's great for internal use. reporting is an important thing to have perfectly accurate and domo gets us there.

Pros

We use Domo for internal data reporting. After trying just about every competing product we came across Domo. The dynamic software allows data to be presented in any way needed. Complex datasets are easily processed by Domo.

Cons

The complexity of features makes it tough to use. There has to be some training for any new hires but that's to be expected. The pricing for Domo is a little on the high side which could push smaller organizations away from committing.