EZFacility is a cloud-based gym and fitness center management solution that helps users track payments and automate scheduling. EZFacility is catered equally towards small to midsize clubs and large enterprises.
With EZFacility, clients can schedule classes and manage operations, including membership management, invoicing, online registration and point of sale (POS).
Key features include scheduling, trainer management, membership management, equipment tracking, fitness assessment, marketing tools, payment processing and payroll and commission tracking.
The billing and services module allows users to generate trainer payroll and invoices. Gym members are able to book classes online and pay bills.
EZFacility offers mobile apps for Android and iOS, which members can use to book classes and track their progress in real time.
Keith from Centre College
We've been using EZFacility for management and billing for our college fitness center for our outside patrons. In every case, EZFacility's software and support has been outstanding for our staff and patrons!
Paul from Geistlich Pharma AG
Employees number: 501-1,000 employees
Generally the system is very good and performs as advertised, but on one critical, very important feature it fails. That feature is price increases. Like all businesses price increases are a necessary part of the fitness membership business. EZ facility is extremely difficult and time consuming to increase monthly membership dues on existing members. When I called to ask the support staff why it was set up this way he said no one ever increases their rates. I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract. So frustrating. But if you plan on holding rates forever, a good system.
Shawnette from Golden Leaf Ministries
Employees number: 11-50 employees
We were using a very basic membership software that required us to manually change expired members from active to expired, even though dates start dates and expiration dates were included. We also had a booking page with this same company that NEVER worked. So we switched to EZ Facility which has been able to do everything we wanted to do and lots of things we didn't know we needed. The training that EZ Facility provided was very intuitive and thorough. The software has been very easy to use, even for our staff which includes a few people who are 70+ and not into computers at all.
It's basically a one stop management software. Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes.
Sometimes it is really slow to open, I would like, as the administrator, a way to clock everyone out by midnight since there have been days when several people have forgotten to clock out. There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.
It is easy to use for people of all ages and I cannot imagine a software with more usable features than EZ Facility.
Eric from Powershop Gym, Inc
Employees number: 11-50 employees
I can't stress enough that it's a great experience. Always! If and I do mean IF we have a problem (usually it is us not knowing how to do something properly) we call and immediately get an answer! Not only an answer but a fast and friendly answer! We have never had a bad experience calling in or a customer service person that was not willing to help or wasn't friendly! As far as the product goes it does everything we need it to and does it very efficiently and very well.
The backing of amazing customer support. Because it is a beast we can't always remember how to do the once in a while things (change tax rates, add a new reservation type and put it online, etc)
That it cannot sync both ways with Google calendar or that there isn't an app to have it easily change schedules not thru a web broswer
Keep rolling EZ Facility. You guys are doing great and constantly updating which is nice.
Regina from NRG Lab
Opened this club two years+. Have seen improvements in all categories and can appreciate that there are many facets needing to be covered in a health club management software.
Customer Service has greatly improved.
Terry from 4:13 Fitness Center
EZ Facility has been a great tool for our new gym. We recently opened a gym and have experienced tremendous growth. We are approximately 3 months in and have successfully added 760 members into the system. The management has learned the system quickly and are now efficient using it.
Skye from Gold's Gym Regina
One of the best customer service based software companies that I have used, they listen, work with you and ultimately have the best of bread product when it comes to scheduling our PT Business.
Sherry from LiquidGym
I like that it is online and that it is easy to read.
The software has lots of pros. Main complaint is that it's frequent refreshing of pages slows down the task at hand. This is one area I feel needs improvement.
For the most part, though, it is good and steps to follow are intuitive and easily learned.
Keith from Centre College
We have recently implemented the EZFacility Club Management software for our College fitness center. I'm very happy to say that sales and technical support and training were outstanding. Their staff is very quick to answer your questions with well-trained and courteous support staff. The software was easy to integrate with online credit clearing and is very easy to manage. We only had one issue regarding online memberships but were able to find an easy work-around solution through using their online groups feature.
Incredible bunch of people with great software. I highly recommend them!
Gator from Every Body Health and Fitness, Inc.
You guys/gals are doing some great work with this system. I really appreciate your efforts to improve the system. I just wish we didn't have some of the crashes. But I get this happens when you are constantly updating and improving your services.
Ashley from Bobcat Fitness Center
I love working with your program. I know if I have any questions you guys are always there to help me. I never hesitate to call, because your customer service representatives are extremely helpful and nice. I love the fact you make no one fill insecure or stupid while learning your program. I am a computer dummy! LOL!
Thanks, Ashley Farrell
Linda from MUSCLE CENTRAL LLC
Ezfacility has provided something that has become a rarity and that is Customer Service. We are a small fitness facility but never the less the staff at Ezfacility makes us feel that we are important. The program has been a little difficult for me to learn but the patience and understanding of Chris Fernandez has made it easier. I really like the fact that when I call I get a person on the other end. It makes the service more personable. We have also experienced great Tech support. Would like the response to be a little faster, a 24 hour return call would be more convenient that 48 hours. Because of the outstanding Service, we will use Ezfacility at our next location.
Keith from BONA Fitness and Wellness
A must have for any business that accepts online and reoccuring payments or membership fees
- Ease of use
- Option to make URL's for payment that go directed to my business website or that can be sent out by email
- Great reporting system
- Eliminates the need to wait on web developers for payment related changes to the website.
- easy contact with members
- Mass emails to members
Needs a modular for total online membership sign up
Mary from Koko FitClub
The customer support team does a fabulous job of assisting us with any member software concerns we may have at our club. If we have questions or need something explained, they do a great job of walking us through whatever steps we need to take to get a problem resolved. They are also friendly and professional. Other companies could most certainly take a page from their customer service manual.
Knowledgable and polite staff
Waiting to speak to a representative can be lengthy
Aaron from Washington City
The Washington City Community Center in Washington City, Utah has been with EZ Facility since 2008 and have been consistently impressed by its abilities and functionality. It is an incredible system that has made me feel, as and operations manager over a 110,000 sq. ft facility, always in control and on top of my facility. In this industry those are feelings that are hard to come by. In particular, EZ Facility Software in completely portal based...That means I need no special computer servers or updating schedules for software because all a facility needs to run EZ Facility is a internet browser. No need to run PCs or Macs only, just open your browser and log in! We are a Macintosh City ONLY and EZ Facility runs flawlessly with Safari or Google Chrome. To all those on EZ's team, you do an incredible job and I appreciate your excellent customer service.
Washington City Community Center
Washington City, Utah
Browser/Portal/Cloud Computing- The software is not loaded on a computer or a server. You log on by simply connecting to the internet, opening your browser and logging on to EZFacility.com.
All the different components of the software are fully integrated with one another. Employee Time Clock, Facility Schedule/Online Schedules, Customer Liability Waivers, Point of Sale Register Modules, Program/Group/Sport Registration and Online Registations, Facility Reservation System, Membership Sales and Tracking, Membership Check-in, Equipment Rental, Attendance, Client Information, and Financial Reports. More specifically, the financial reporting is unmatched, in that it allows the facility to extract and export any amount or detail of data that is desired. The Management Dashboard in particular allows the administrator to stay in control at all times my monitoring each of the many variables affecting the facilites income. From there, trends can easily be established and planed on.
I would like to see more integration with Smart Phones with EZ Facility. Currently I can use EZ Facility with my Iphone, however, there remains room for the developers to optimize a mobile version of the software. I believe it is in development; however, it would be nice to have seen that sooner.
Kevin from Rose City Futsal
Employees number: 11-50 employees