EZFacility Software


 

EZFacility is a cloud-based gym and fitness center management solution that helps users track payments and automate scheduling. EZFacility is catered equally towards small to midsize clubs and large enterprises.

With EZFacility, clients can schedule classes and manage operations, including membership management, invoicing, online registration and point of sale (POS).

Key features include scheduling, trainer management, membership management, equipment tracking, fitness assessment, marketing tools, payment processing and payroll and commission tracking.

The billing and services module allows users to generate trainer payroll and invoices. Gym members are able to book classes online and pay bills.

EZFacility offers mobile apps for Android and iOS, which members can use to book classes and track their progress in real time.

 

EZFacility - Records search
 
  • EZFacility - Records search
    Records search
  • EZFacility - Create records
    Create records
  • EZFacility - Generate reports
    Generate reports
  • EZFacility - Account setup
    Account setup
  • EZFacility - Marketing campaigns
    Marketing campaigns
Supported Operating System(s):
Web browser (OS agnostic)

24 Reviews of EZFacility

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Jan from Exeter Sports Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Brilliant software - really flexible and also excellent value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We ran our class and rental timetable, used management reports to transfer information to our accounting package. We used the online booking system to allow customers to book onto classes and also used the phone app to do the same.

Pros

You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it.

Cons

The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice.

Source: Capterra
 

Stefan from Trinity Sports Club
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Since we have been using EZFacility to its full potential we couldn't be happier with the system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Training current and new staff on the system is quick and easy. I've had positive comments and feedback from everyone using EZ.

Pros

Fast and efficient booking and payment system.
Reporting looks professional.

Cons

Nothing currently as we weren't using EZ properly.

Source: Capterra
 

Chris from Elite Together Training Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The software is ideal for a growing business that is quickly adding locations and clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

The software is relatively easy to use and has many different functionalities that will suit every department across your business. The link up to a bespoke direct debit facility and membership App is a real benefit to the organisation and its clients.

Cons

The set up can take some time when migrating or upgrading from an existing membership system; however the long term benefits are worth the effort.

Source: Capterra
 

Jan from Exeter Sports Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Excellent software with brililant support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We implemented a membership system for monthly and payg members, added space rental customers, sublease customers and also recorded customers storage requirements. We list our offerings online, on our app and also on facebook. We have been able to manage a very complex setup using ezFacility.

Pros

Flexibility, you can do anything you need to with this software. The support is really good, it is very rare to not get any problems sorted out the day you report them. Training is excellent and ongoing.

Cons

We offer classes for a one off fee and while ezFacility completely supports this model it can be a little tedious entering the details because we only take payment on the gym reception.

Source: Capterra
 

Richard from Ultra Sports Centre
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great team and software at EZ Facility! They know their stuff! Customer Support #1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

It has transformed our business and we are doing more online transactions than ever before with best in class Customer Service.

Pros

Their EZ Facility TMS/TCMS is easy to use, their Customer Support is the best I have seen for a SaaS company and the platform is always up.

Cons

For any rental type of client's, there should be greater flexibility in the customized feature set. We could do so much more if it was further built out. i.e. charging our client's different rates for different times of the day.

Source: Capterra
 

Michelle from Functionally Fit Fitness Center
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great company, great customer service and love the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Switched from other software that we really hated, this one gets the job done by far. It automatically lets my trainers know of their appointments which is a huge plus. Other software that I checked into did not give me this option.

Pros

Software is very easy to operate. Love all the features, having our own app and whenever you have an issue, the customer service is top notch.

Cons

There's not really anything I don't like about the software. It would be nice if there was some support on Saturdays, but not that big of deal.

Source: Capterra
 

Lea from Swet Performance Entrainement

June 2017

June 2017

I really appreciate the customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You have everything with the same software.
I love the service.
Client like Member me +
We use it every day

Cons

There's is some problems with the inventory. I think it would be great to have a report for all the inventory you did in the past with all the information and detail, like «set inventory or ajustment» by date. For now, it's not useful cause you can not have detail for inventory.

Also, memberme+ is slow and you should have an admin side, so the trainer can book their personal training on their phone.

Source: Capterra
 

Daniel from University of Bedfordshire
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

EZ Facility is a fantastic system, it is extremely diverse and user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We was able to engage more with our students via the app.

Pros

EZ Facility's best feature is there are no licences. It means we can have as many users operating the system at any one time. Also as it is web based system I can access the it anywhere which allows me to work at many locations.

Cons

To get payment from a membership when the customer is waiting at reception takes a while, due the the time required to fill in the information on the system before paying.

Source: Capterra
 

Keith from Centre College

January 2017

January 2017

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using EZFacility for management and billing for our college fitness center for our outside patrons. In every case, EZFacility's software and support has been outstanding for our staff and patrons!

Source: Capterra
 

Paul from Geistlich Pharma AG
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Generally the system is very good and performs as advertised, but on one critical, very important feature it fails. That feature is price increases. Like all businesses price increases are a necessary part of the fitness membership business. EZ facility is extremely difficult and time consuming to increase monthly membership dues on existing members. When I called to ask the support staff why it was set up this way he said no one ever increases their rates. I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract. So frustrating. But if you plan on holding rates forever, a good system.

Source: GetApp
 

Shawnette from Golden Leaf Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

We Love EZ Facility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were using a very basic membership software that required us to manually change expired members from active to expired, even though dates start dates and expiration dates were included. We also had a booking page with this same company that NEVER worked. So we switched to EZ Facility which has been able to do everything we wanted to do and lots of things we didn't know we needed. The training that EZ Facility provided was very intuitive and thorough. The software has been very easy to use, even for our staff which includes a few people who are 70+ and not into computers at all.

Pros

It's basically a one stop management software. Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes.

Cons

Sometimes it is really slow to open, I would like, as the administrator, a way to clock everyone out by midnight since there have been days when several people have forgotten to clock out. There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.

Advice to Others

It is easy to use for people of all ages and I cannot imagine a software with more usable features than EZ Facility.

Source: Capterra
 

Eric from Powershop Gym, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Great service makes it all worth it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't stress enough that it's a great experience. Always! If and I do mean IF we have a problem (usually it is us not knowing how to do something properly) we call and immediately get an answer! Not only an answer but a fast and friendly answer! We have never had a bad experience calling in or a customer service person that was not willing to help or wasn't friendly! As far as the product goes it does everything we need it to and does it very efficiently and very well.

Pros

The backing of amazing customer support. Because it is a beast we can't always remember how to do the once in a while things (change tax rates, add a new reservation type and put it online, etc)

Cons

That it cannot sync both ways with Google calendar or that there isn't an app to have it easily change schedules not thru a web broswer

Advice to Others

Keep rolling EZ Facility. You guys are doing great and constantly updating which is nice.

Source: Capterra
 

Regina from NRG Lab

March 2016

March 2016

Good Program

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Opened this club two years+. Have seen improvements in all categories and can appreciate that there are many facets needing to be covered in a health club management software.

Customer Service has greatly improved.

Source: Capterra
 

Terry from 4:13 Fitness Center

March 2016

March 2016

Effecient

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

EZ Facility has been a great tool for our new gym. We recently opened a gym and have experienced tremendous growth. We are approximately 3 months in and have successfully added 760 members into the system. The management has learned the system quickly and are now efficient using it.

Source: Capterra
 

Skye from Gold's Gym Regina

March 2016

March 2016

Great Service, Robust System, Intelligent Design

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

One of the best customer service based software companies that I have used, they listen, work with you and ultimately have the best of bread product when it comes to scheduling our PT Business.

Source: Capterra
 

Sherry from LiquidGym

December 2015

December 2015

Reliable and Versatile Gym Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like that it is online and that it is easy to read.

The software has lots of pros. Main complaint is that it's frequent refreshing of pages slows down the task at hand. This is one area I feel needs improvement.

For the most part, though, it is good and steps to follow are intuitive and easily learned.

LiquidGym

Source: Capterra
 

Keith from Centre College

November 2015

November 2015

Easy-to-use, affordable and well-supported software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have recently implemented the EZFacility Club Management software for our College fitness center. I'm very happy to say that sales and technical support and training were outstanding. Their staff is very quick to answer your questions with well-trained and courteous support staff. The software was easy to integrate with online credit clearing and is very easy to manage. We only had one issue regarding online memberships but were able to find an easy work-around solution through using their online groups feature.

Incredible bunch of people with great software. I highly recommend them!

Source: Capterra
 

Gator from Every Body Health and Fitness, Inc.

March 2015

March 2015

Great job! EZFacility

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

You guys/gals are doing some great work with this system. I really appreciate your efforts to improve the system. I just wish we didn't have some of the crashes. But I get this happens when you are constantly updating and improving your services.

Source: Capterra
 

Ashley from Bobcat Fitness Center

March 2015

March 2015

EZ

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

EZFacility,

I love working with your program. I know if I have any questions you guys are always there to help me. I never hesitate to call, because your customer service representatives are extremely helpful and nice. I love the fact you make no one fill insecure or stupid while learning your program. I am a computer dummy! LOL!

Thanks, Ashley Farrell

Source: Capterra
 

Linda from MUSCLE CENTRAL LLC

August 2013

August 2013

It has been a great experience.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Ezfacility has provided something that has become a rarity and that is Customer Service. We are a small fitness facility but never the less the staff at Ezfacility makes us feel that we are important. The program has been a little difficult for me to learn but the patience and understanding of Chris Fernandez has made it easier. I really like the fact that when I call I get a person on the other end. It makes the service more personable. We have also experienced great Tech support. Would like the response to be a little faster, a 24 hour return call would be more convenient that 48 hours. Because of the outstanding Service, we will use Ezfacility at our next location.

Source: Capterra
 
 
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