AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide relevant answers to customers visiting a users’ website or mobile application. The software features predictive Q&A technology based on customer behavior on the website. It also provides contextual answers so that customers can continue engagement with the website.
AnswerDash leverages existing content in knowledge bases and FAQs in interactions on the website, mobile application and social media channels. The software contains advanced natural language processing algorithms that identify gaps in content management and provide suggestions to content managers regarding articles and other relevant content to add to the website. The software’s crowdsourcing algorithm also predicts likely questions from customers based on their past experience with the website.
AnswerDash provides real-time updates on latest trends and actionable insights into customer behavior. The software is integrated with CRM applications like Zendesk, Salesforce Desk and Freshdesk. It is also integrated with live chat applications like Zopim and LiveChat.