Cayzu Software


 

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite.

The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries.

Cayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries.

With the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.

 

Cayzu - Ticket creation
 
  • Cayzu - Ticket creation
    Ticket creation
  • Cayzu - Business rules
    Business rules
  • Cayzu - Mobile app
    Mobile app
  • Cayzu - App integration
    App integration
  • Cayzu - Mobile devices
    Mobile devices
Supported Operating System(s):
Web browser (OS agnostic)

13 Reviews of Cayzu

Showing 1-13 of 13

 

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Jennifer from InterFirm Canada
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Really impressed due to how flexible and customizable it is, particularly the end user portal.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple, centralized control and great reporting of key operating data by whatever dimension we need.

Pros

The custom forms for end users are great. I was really surprised at how robust the reporting can be in dashboard format. That makes key stats very obvious. Great to be able to roll up agent activity by SLA and other dimensions. Very good collection of App integrations.

Cons

There are many layers to the features, but you get use to that. Anxious for the customizable end user portal to be released.

Source: Capterra
 

Vadim from IT Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Cayzu allows me to save countless hours

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App !!!

Pros

The most valuable thing for me is there support team. They are always willing to help me out.

Cons

I didn¿t find anything I did not like about it.

Advice to Others

Cayzu is a no brainer for me, because you can control all your support from any computer no matter where you are...

Source: Capterra
 

Serg from Brave
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Must-Have app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers. It has different features like products, brands, integrations with different apps. There are lots of reports, they bring you an opportunity to control the support process more efficient. The price is very affordable and one of the lowest in the current market. More then that you can always contact the support team and discuss new features and improvements.

Advice to Others

You can try it for free.

Source: Capterra
 

Veronica from Orion Printing
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Cayzu is the place to be if you want to provide great support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cayzu was easy to work with, they helped me get setup and I was running in minutes and not hours. I would highly recommend them!

Pros

- Easy Setup
- Free Support & Setup
- Can't beat the price

Cons

- Missing Forums

Source: Capterra
 

Josh from Flexkor products

July 2014

July 2014

Better organization for Flexkor with Cayzu

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Using Cayzu has worked out great for Flexkor. My team has used other help desk solutions in the past and they do not compare Cayzu¿s ease of use and feature set. I¿m providing better customer service because of it! I highly recommend Cayzu! Josh Cameron , Owner of Flexkor products

Source: Capterra
 

Vadim from KineticD, formerly Data Deposit Box
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2014

July 2014

Cayzu - it is nice helpdesk solution

Product Quality

Product Quality
Quality

Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. It combines a lot of the best solution in design, list of features, social integration and integrations with 3rd party tools. I would note the sales and support team - they always are ready to help.

Source: GetApp
 

Ben from Cayzu Helpdesk
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2014

July 2014

If it didn't think it rocked I wouldn't have joined!

Product Quality

Product Quality
Quality

(Disclaimer: I currently sit on the board of directors for Cayzu). I'm proud to announce my public association with Cayzu because it's a great product! When I was approached by the Cayzu team to sit on their board of directors I was honored but before accepting I did my full research. What I found was a great team with a great product that I would recommend to all of my colleagues!

Pros

-Simple and easy to use.
-Beautifully designed
-Packed with lots of features and growing
-Listens to customers feedback

Cons

-New kid on the block so won't have all the features that the bigger apps will have (but will soon).

Source: GetApp
 

Marc from US DataVault

May 2014

May 2014

Great Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

While we are relatively new to using the service, in the short time we have had it deployed it has worked perfectly and a poll of our Clients who used it was very positive. It provides the means to easily follow up on our tech tickets to assure a Client gets what they need quickly and efficiently. Now if we could just tie it into a phone system for Clients to set tickets that would be great and convenient.

I know I should also comment about its down sides, but honestly so far, other than phone access, we have not found any.

We will continue to deploy and will update this review should we find any negatives to report.

Cayzu has been helpful in getting it all set up correctly and responsive to issues and questions. Shows strong Customer Service dedication. We like that as it matches ours also.

Overall, we rate Cayzu a 9 out of 10 for function, support and access.

Source: Capterra
 

Chantelle from Shoe Depot

May 2014

May 2014

Support made easy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I use to do all my support via email and found I was giving the same answers to multiple customers or would get them mixed up and give the wrong answer.

A friend suggested I try Cayzu, and within 2 days of signing up I could not believe how powerful it was and easy to use. I have since moved away from trying to support my customer via email to Cayzu Helpdesk. I highly recommend it.

Source: Capterra
 

Martin from Lights - Just Lights

May 2014

May 2014

First impressions - awesome

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is support-made-simple. The sign-up and setup took 5 minutes, the administration was intuitive. It doesn't have all the bells and whistles of the bigger players, but I don't really need that for my 7 person helpdesk team, and I can't afford it anyway. What it does have makes a lot of sense for me - branding options, email ticket creation, reporting, social media integration, self-service portal - even an API so I can connect other systems in the future. There's actually a lot squeezed into the package. What I really like is integration into CRM packages like SalesForce and SugarCRM - my sales people can't go into an account blind - if there's a P1 support issue in progress, the tickets need to be showing up in their CRM in real-time.

Source: Capterra
 

Kevin from Corporate Backup

May 2014

May 2014

Finally a helpdesk that works!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've used Zendesk and Freshdesk, and also trialed a whole heap of other helpdesks but nothing compares to Cayzu.

The amount of features, reports and speed were what was most important to us, and Cayzu certainly ticks all these boxes.

When dealing with their support it is always pleasant dealing with someone that speaks your language and can fix your problem straight away instead of just putting it in the 'too hard basket'.

Cayzu are a pleasure to deal with and I'll continue to recommend them to as many people as possible.

Source: Capterra
 

Jason from Alco Backup

May 2014

May 2014

Alco Backup

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We started support for our business by simply using an email account, but that quickly became too hard to manager. We upgraded to our own, home built system after a couple years of development, which was a big improvement but still lacked a lot of features. We finally found Cayzu, upgraded, and have never looked back. We finally know who's doing what, and how much each of our support agents are doing. Thank you Cayzu!

Source: Capterra
 

John from Pischer Game Depot

May 2014

May 2014

Cayzu set the bar high, and proved to be the best!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

I also tested a few other products and found them to be dated and clunky and not very easy to use, so having something that looks good and works even better was a huge win for us.

Source: Capterra