InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support, self service knowledge management, and more. The system is compatible on Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premise option, or SaaS, with an annual reoccurring fee. Businesses in nearly any industry and of any size can use InvGate; it is both scalable and customizable depending on the unique needs of the company.
InvGate lets users create trouble tickets, run advanced reports and view analytics, automate workflows, and more. Its drag-and-drop and drill-down functionality allows for the most up-to-date data to be immediately accessible to all members of the team. Ticketing is fully automated, even if advanced approval is required to move a ticket to the next phase. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests.
Robert from Ottobock
Specialty: Healthcare / Medicine
Employees number: 5,001-10,000 employees
We are currently using a big leaders service desk ticketing system today. What it lacked was the ability to integrate hardware and software asset information on those internal business users. This information is crucial to understanding when incidents and requests are submitted. What was also lacking in there big complex service desk solutions is the modernization of bringing daily operations tasks to the 21st century. Invgate is a solution that pushes the boundaries of technology with HTML developed application platform, intuitive out of the box real-time dashboard reporting. It also has a system that rewards workers with a trophy system for performance which gives a indirect competitive environment for service desk operations personnel.
Modern HTML5 look and feel. Mobile interface. Fully customizable. Out of the box real-time reporting and analytics. Multiple KPI and scorecard developments
Matias from Caja de Seguros SA
its versatility, reports, amount of information provided.
There's no phone help desk, only an online support board.
It's not only an assets software, you can use it with alarms, life cycles and more
Jose from NUUP
Specialty: Software / IT
Invgate is doing things in a total different way as the tradicionals Service Desk Tools, from his Starting Page to the last of his employees the company is really fresh !!
They have to grow faster, it´s a matter of time.
I really don´t have a thing of the solution that I like least, since we chose Invgate, we are really satisfied with the tool.
You have to analyze Invgate before taking any decition !! You are going to like this tool.
Paula from TGS
What I like of Service Desk is that you can completely and easily customize your IT support process with custom forms, fields and workflows.
Nothing to mention. Service Desk provides and meets all requirements
I would recommend while doing a comparition with other solutions, to verify how flexible is Service Desk when you are doing modifications of the support processes or workflows when you need it as well as how flexible is Service Desk when you create management reports, all of this for your own.
Gabriel from QBE Seguros La Buenos Aires
The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.
Maybe the way the system Works when add collaborators.
When someone close the ticket, automatically deallocate them as a collaborator.
Natanael from QBE Seguros La Buenos Aires
Friendly desing, easy to work with.
Simply and accurate Interface.
The vendor is aware about the cutomer needs.
I havent found anything I did not like me. the experience with the product has been succesful, friendly, easy, and give me the proper way to interact with the users in a very short time and effective
i dont have any recomendations to the evaluation software. only keep on the road
Jorge from QBE
Invgate is based on solials networks. Is has a user friendly interface.
A vendor is very aware to de customer needs
not things that dislike me. the product is very complete and reliable
I recommend you have friendly interfaces. And that its use for users and administrators is easier
Diego from GADOR
What is the most used part of reports of incident resolution time.
we had to generate some inquiries out of the product such as searches for text in message bodies.
excellent fast and agile with good after-sales technical support
Oscar from ONE SA
Specialty: Software / IT
The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process
It not manage CMDB concepts. I mean, you cannot have configuration items, relations and useful information about them.
Easy of use and implement is a central thing you have to evaluate strongly. Also you have to keep an eye over reporting and dash boarding possibilities
Sergio from Consulting Services
Specialty: Software / IT
InvGate represents the harmony between a great software product and excellent graphic interface for the end user
We have no things we do not like this software. We think is a good product with low cost.
The interface is awesome !!
We believe that in these terms is the best software on the market