MetaCaseDesk is a help desk management solution that can be deployed either in the cloud or on-premise. While the solution targets midsize businesses primarily, companies of all sizes can be served by MetaCaseDesk. It allows users to offer support through a ticket-based portal.
MetaCaseDesk allows customers that need support to submit tickets through multiple channels. The solution allows users to manage support within a dedicated portal with administrative permissions on the backend. This portal can also be accessed by customers, where tickets can be generated or reviewed.
Additional features include report generation, multiple business unit management and automatic ticket management. Users receive personal training sessions and ongoing technical support to resolve critical systematic issues.
The solution can be purchased either on a per server basis or on a per user per month basis.