NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics.
NABD enables users to connect with their customers, filter relevant content and manage service requests. It also provides preconfigured automation tools for the service desk module.
The software offers a customizable support center and configurable SSL rules. Users can engage with external auditors and suppliers. NABD also offers compliance management, social media integration, multi-channel customer service, ticket tracking, issue tracking and live chat. The program is available in Arabic, English and French.
NABD is available in a monthly subscription pricing option. Support is offered through an online help desk and FAQ section, live chat, email and over the phone.