Tigerpaw is a Web-based professional service automation (PSA) software solution designed for small and mid-size customers. It offers project management, time tracking and billing management within a suite.
The project management functionality allows users to schedule technicians and other resources required to complete a job efficiently. This feature also allows project managers to create workflows and monitor maintenance contracts.
Tigerpaw also allows users to filter service orders by customer, technician and service issues, while automated billing and invoicing functionalities help simplify the billing process by sending automated emails for recurring invoices.
With dashboards and reporting modules to help users track and monitor technician time, measure profitability and asset utilization rates, service managers are better equipped to make decisions about staffing levels and service order management.