eBuyerAssist by Mikrofax eProcurement Solutions, Inc. is a Web-based procurement solution designed to meet the needs of a wide variety of businesses and industry segments.
The solution features a fully integrated modular procurement tool that offers applications for supplier management, strategic sourcing, warehouse management and contract management. It also includes modules for requisitions, approvals, purchase orders, budget control, cost accounting, asset management, inventory management, customer order, invoice matching, vendor portals and vendor risk management.
With vendor risk management, users can audit their vendors and suppliers to ensure regulatory compliance. With eBuyerAssist’s procurement dashboard, users can monitor their organization’s entire purchasing operation, track receipts and verify purchases to ensure total visibility.
The system requires minimal training. It is priced as a monthly subscription based on three separate tiers depending on the modules required by the user. It is operating system agnostic and available worldwide.
LISA from GOODWIN HOUSE INCORPORATED
Employees number: 501-1,000 employees
Convenient, simple, and easy.
The software was very easy to install and implement and our IT Director loved the fact that it was cloud based. It has a great budget component that allows us to monitor the budget in real time. The remote app is extremely important because it allows us to assign PO numbers, approve orders, and using our smart devices. I also like the fact that I can monitor the work flow in my office by checking the status of the orders. I also like the fact that I can receive order confirmations from the vendors. The contract repository is great, especially the tickler system. The Management Reporting feature is great. It allows us to summarize our purchases for the managers in real time. The analytics are fantastic, and the built in audit trail is wonderful for our auditors.
I don't like the fact that system does not integrate with our financial system. It would also be great if we could have templates for RFP's and write contracts from the system. As the Director, I would also like to receive notification when an item changes price.
Peter from Bullet Organization
We were looking at all the other systems here - none of them had the features vs price ratio better than the eBuyerAssist system. We spent 6 months surveying systems before we decided on this one - and we are very happy - would highly recommend.
Jose from DLJ International
We needed to deploy the entire system in a week from start to finish and we did it with 2 days to spare - its been running fine ever since Lots of features we needed - love the integrated approvals process and supplier compliance features
fast to deploy feature rich 100% reliable (so far)
No Spanish language version
Diane from Arkitektura
We have been running it for 2 years and we were happy to write a review per the Mikrofax's teams request. We have had no issues or problems - the system hasn't missed a beat since it was installed and has made our process's far more efficient. We have slowly expanded its use over time and we would recommend it.
Reliable, simple and cost effective
Alex from International Hotel Corporation
Rolling out across our entire hotel brand worldwide after an exhausting research effort - so happy we found Mikrofax and the eBA system. Functionally rich system, best price performance ratios that we found and also it can be customized to out specs and will integrate into all our 3rd party apps.
Price performance ratio - simple to learn and operate - easy to integrate
Tracy from firstname.lastname@example.org
We have had the system for a year now and we just renewed our annual licence. We have been very happy with both the product and the performance of Mikrofax sales and support. They have always been there with answers in literally minutes for any question we might have. The system is highly functional and has increased our productivity rate and reduced errors in our process's' - We would highly recommend it.
Peter from Lucid Motors
Mikrofax's system has been a valuable and very scalable e-procurement governance tool as we have grown our company. Their web-based system provides an easy to use and very capable solution with a lot of functionality at an attractive price.
Tammy from Atlas Shipping
We were looking for a small system that could possible expand out through the business. We found the Mikrofax eBA system to be easy to use and expandable with many features some of which we don't use but we liked the future proofness
Paul from Downer
T went to market to source a new purchasing system and sat through a lot of demos and the Mikrofax system stood as being the one with the most features for the money - so I recommended that and the users seem very happy wth it - it's proven to be 100% reliable and the team at Mikrofax are competent and highly responsive.
Karen from American Federal Union
easy deployment - painless training - we wet live within 10 days and have since upgraded it to include 2 additonal modules and another 100 users - we really love it
David from Raddisson
This seemed to be the best of the bunch. Excellent requisitioning module and approvals support complex chains with multiple different levels - the vendors love the portal they can login to to do their RFQ and the vendor onboarding has never been easier. Our line managers love it as they can do their approvals on their mobile devices with ease.
Great experience all round - highly recommended
Paula from Macmillan
We thought we had simple requirements but none of the more basic eprocurement systems listed here could meet what we needed - when we found the Mikrofax system we found a perfect match of function and fit at the price we had a budget for. We are very happy with out choice,
Lots of features with very flexible approval rules
The system is constantly being updated which is great
Mikrofax support are first class in their knowledge and responses
Richard from Unum
Employees number: 10,000+ employees
We had to deploy a new procurement system with very short lead times - I was tasked with finding, testing and recommending a new product - I looked at 5 and the Mikrofax system stood out both to me and my managers. We liked its ease of deployment, short training requirements and highly flexible methodology. We had some very unusual requirements and the team at Mikrofax really nailed it for us.
Ease of use
Speed of deployment
Easy to change
Very strong customer service
They constantly release new features which is challenging to keep up with for our staff
We looked at this and SAP and Oracle financials plus Bellwether and Rubber Stamp - the last two were not at all right - very simple and no expansion and little in the way of features - the first 2 were too expensive
We did a thorough search of the market place in 2015 and found only 3 vendors that managed to give us the price performance ratio we were looking for. We settled on the eBA system from Mikrofax because they were highly responsive to our needs and wowed us with their excellent sales presentation. Our CFO was sold on the basis of ease of use and the level of tight control the system offered over the buying process. The system has been running for 6 months without any issue and has delivered everything it promised - in fact we have added 50 extra users and 4 optional modules since we initially deployed it. The RFQ module alone is saving us a ton of work we used to do manually. I will be recommending it to other companies that I know.
Well designed and powerful with good analytics and budget controls
Easy to use with minimal training
Deployed in 7 days !
Kept it sales promises - no bait and switch
Integrates well with other systems due to the Open ODBC platform
Their customer support is very fast - responding literally in minutes
Its not the prettiest system to look at - the design is very business like - could do with a bit more color but that a personal choice
Reporting tools are powerful but needed a little getting used to
Can be expensive if you want any custom work done but thats fairly typical
David James from Barwa Bank
Employees number: 201-500 employees
We deployed this system into our bank after reviewing several different eprocurement vendors. We found the Mikrofax eBA system to be the perfect balance of functionality, usability at a fair and affordable price - plus the pre-sales staff were very knowledgeable and knew the correct answers to all our questions - even helping us improve our internal process's. We had onsite training which helped our more hesitant users. Since deployment we have also deployed some additional modules like RFQ and Vendor Portals - our suppliers now feel fully engaged - we would recommend this product.
Great order approvals process - via email suits us perfectly
Good design, easy to understand
Simple to train on
Technical Support staff are excellent
Cost per user was fair
Have run incident free for over 12 months so far
On-boarding of our vendors was complex as we didn't have then in a computerized form so they had to be manually entered
Setting up new users needed some additional detailed training to ensure all the access rights were correct
There was minimal documentation when we first started to assist us getting our expense codes worked out but they have since improved the documentation
Toby from TS Logistics and planning
What attracted us to this system was the ease of integration - it seems to be able to integrate with any other 3rd party system which was a real bonus for our requirements. It also has a very sophisticated approvals system which is very flexible and managed to accommodate our very archaic management structure where everybody has to sign everything. We really liked the vendor portal for the RFQs and our suppliers like it as well. Lastly the implementation support from Mikrofax was 5 star - we have deployed may SaaS systems and this was the easiest by far.
Steve from Endorphin
This system was installed a few months ago - its manages our orders effectively and is easy to use - its has some very useful reports and we don't rely on excel spreadsheet anymore which is great. The training is important - that got us going very fast but even without that i think we would have picked it up quick enough. It has some very powerful features like multi-level approvals across different legal entities and in different currencies.
Zin from Bam Logistics
After the training we found it very easy to use - fit perfectly with our workflow and we didn't have to change anything. We really liked the fact that they could open their back end database for us to run our own reports and integrate it into our finance system. We currently only have the basic req-to-check modules but we are now looking at asset management and the full invoice approvals suite. We would recommend both this system and Mikrofax as a company.
Craig from TD Engineering
We needed something that would integrate to Quick Books - and within 5 minutes of being activated we had successfully synch'd our suppliers, nominal ledger codes etc - we were up and running so much faster due to that. We tried 2 other companies that are listed on this capterra site and none of them could do what the Mikrofax people did. We were very impressed and the system itself is easy to use - we took the training which helped and I would recommend that to familiarize yourself with the different modules - what we really loved is whenever we had a question on how to do something they came back to us within 30 mins with the solution.
Steve from BTM Technology SA
This product has only been in use for a few weeks but we hit the ground running and have already issued hundreds of orders. Our account clerk is so happy now - its saves him many man hours dealing with different spreadsheets as now everything is in one place. The supplier portal option is the main reason we got the system but we have seen so many spin off benefits we were not expecting - on boarding of new vendors is now fully automated. The team at Mikrofax were very hands-on and responded to all of our early questions in literally minutes - I have never seen such a high level of customer service before. Great product, great company.