ShipStation Software


 

ShipStation is a multi-carrier, multi-channel shipping solution designed to facilitate the shipping and fulfillment process for online retailers. The solution is cloud-based and key features include label creation, order management, customer information management and discounted shipping rates.

ShipStation automatically retrieves and consolidates order information from over 40 sales channels, applies a preconfigured set of shipping preferences to each order based on specifications, processes and prints customized shipping labels and packing slips and automatically updates each store with shipping status and tracking information.

Management of all customer communication is automated and provides consolidated reporting for immediate viewing. Other functions include prefilled international customs forms, the ability to combine and split orders, user auditing and permissions management. ShipStation also offers integration with Fulfillment by Amazon.

 

ShipStation - Shipment batches
 
  • ShipStation - Shipment batches
    Shipment batches
  • ShipStation - Order details
    Order details
  • ShipStation - Insights
    Insights
Supported Operating System(s):
Web browser (OS agnostic)

257 Reviews of ShipStation

 

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Software Advice Reviews (1)
More Reviews (256)

Showing 1-1 of 1

Matthew from Infinity Source Inc.
Specialty: Other Durable Goods
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent Option for those looking to speed up shipping.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're looking to speed up your shipping service then this is an excellent choice. Prices are reasonable and there are so many integrations it is more than likely that you'll be able to use it with your marketplace. After you set up automated rules and product information, all it really takes is several minutes to get all the labels you need to be printed. Integration with order fulfillment/warehouse management software also allows you to print labels after picking and packing so you can avoid shipping canceled orders.

Pros

-Online Interface
-Tons of integrations with both marketplaces and other business software.
-Can contain product information
-Support for multiple SKU aliases on a single product
-Support for nearly all shipping channels.
-Chat Support
-Automated rules

Cons

While ShipStation does have many functions, there are a lot that still need to be improved upon.
You cannot "delete" products, merely deactivate them.
There is a limit to how much you can customize labels.
When importing products from eBay weight and dimensions not imported, this is particularly annoying when you have many products.

 
 
 
Showing 1-20 of 256

Brady

June 2017

June 2017

Best shipping software available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In my opinion ShipStation is the easiest to use, and most comprehensive shipping software available. As a company that ships hundreds and thousands of packages per day, I wouldn't recommend anything other than ShipStation.

Cons

There have been times that it has been hard to connect ShipStation to our provider accounts. Luckily customer service has been very helpful in getting things fixed quickly.

Source: GetApp
 


June 2017

June 2017

Terrible experience, got into big trouble because of ShipStation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy setup for your UPS and Fedex accounts.

Cons

The main reason I started using ShipStation was because I wanted my orders from one of the marketplaces to be imported into Quickbooks. I noticed in the beginning that not all of them were imported, and some of those imported had wrong prices. I told this account manager and she handed over this issue to technical support, they asked me to give them some time, but it's already 3 months have passed and last week I reminded them about this issue and they sent me some BS email that they are working on resolving it and etc. This would be OK, if not that now I have to delete all orders from the beginning of this year one by one manually and then enter again manually orders from the first 3 months, because services like this don't offer fetching orders older than 3 months. So I'm in a trouble, and I even paid for it. Would not recommend anybody using their services.

Source: GetApp
 

Gar Yan from NYC Department of Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Ship station saved me time, money and super convient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When I started to selling on various platforms I needed to find a program that would help me create packing clips and have easy access to copy and paste tracking numbers. Ship station saved me time and the headache of typing if all the tracking numbers for my orders.

Cons

I wish this program was able to save all the previous addresses I have sent items to so I would not have to type in the address for the same person again.

Source: GetApp
 


June 2017

June 2017

Easy to use and do not have to leave the house

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Connects to my website with ease. I can upload several orders at once and again with a ton of ease. The fact it prompts you and no guess work. I like I have the USPS as I main mailer system. Nothing better than supporting your local and regional postal service.

You can add several stores !!

Cons

I had accidentally added my website store twice. I am having difficulty finding how to delete one of them. Due to this, when I go to print out shipping labels I have double labels showing -

Source: GetApp
 


June 2017

June 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I was introduced to ShipStation by a friend who also uses it for fulfilling orders for his online business.

Cons

Cost increases the more orders you need to fulfill per month Difficult to explore order histories older than 30 days.

Source: GetApp
 

Stacy from The Rag Company

June 2017

June 2017

Easy to Use Shipping Fulfillment Software Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The main benefit is the ability to track inventory accurately. This is one of my favorite features.

Pros

One of my favorite features of this software is the ease of finding orders and checking the status of those orders. Plus, I appreciate how nicely it integrates with other applications like Finale Inventory, BigCommerce, etc.

Cons

When the shipping department changes its method of shipping providers, the tracking number does not get updated to the customer order.

Source: Capterra
 


June 2017

June 2017

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy to use and integrate with my online shop! Very intuitive. Affordable and was easy to set up! Customer service has been great!

Cons

I don't believe I have any input for improvement. Sometimes I wish I didn't have to refresh and import my orders manually, but it's not a big deal to me.

Source: GetApp
 


June 2017

June 2017

ShipStation makes it simple to ship

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Shipstation's platform is extremely user friendly, and in the event that you need help with something, their specialists are very attentive and willing to help.

Cons

difficult to explore old orders/shipments. Also setting up shipping carriers can sometimes be difficult becuase of the communication between ShipStation and the carrier, for example FedEx.

Source: GetApp
 

Thang

May 2017

May 2017

Shipsurance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The features are user friendly. Able to connect to different channels & platform. Shipstation made the shipping process a lot easier if you are multichannel selling. All orders are synchronized into Shipstation.

Cons

We were using Shipsurance and got charge for each time we purchase the insurance. This is not transparent at all. Customer should be informed for additional service charge.

Source: GetApp
 


May 2017

May 2017

Fantastic Time Saver with a Couple of Warnings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fantastic interface and a huge time-saver. I do about 30-40 orders a day and would be lost without ShipStation. Their support is wonderful and I have not seen any downtime at all in several months.

Cons

If you are an eBay or PayPal shipper, be prepared to pay more for your shipments in some cases. Stamps.com (ShipStation postage supplier) does not offer the same discounts as eBay and PayPal. Also, the program (for Mac at least) does not notify you when there is a problem with the printer. It just sends the print job and you never know if it had a problem until you actually go to the printer and look.

Source: GetApp
 

Shaun from Process AG
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Best Decision We Made For Shipping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super easy to use, links to all of our accounts, single login for all our shipping needs, prints packing slip along with label, returns are simple. Absolutely love this program. Can't say enough about it.

Source: GetApp
 

Robert

May 2017

May 2017

Makes tracking multiple shipping channels easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ShipStation makes it very easy to look up a transaction id and all the information about that transaction, including the customer's info, tracking info and address.

Cons

It's doesn't auto refresh the incoming shipments fast enough. We have to manually refresh the shipments, which isn't a Con, but just wish it would auto-refresh.

Source: GetApp
 


May 2017

May 2017

Saves me SO much time

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I LOVE how much time ShipStation saves me from having to go to the post office every time I need to ship out an order that I've received in my shop. I save hours a month, which is well worth the monthly fee. In addition, ShipStation has lower prices than the post office's online website, so it pays for itself.

Cons

Sometimes finding an order is confusing and shipping internationally is confusing as well. However, the system is easy to use overall.

Source: GetApp
 

Marc

May 2017

May 2017

First time's a charm

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to begin using; it is a lifesaver when selling across multiple channels.
i save more time than ever imagined.
amazing for starters.

Cons

shipping labels sometimes have to be reprinted.
little support when trying to increase usage and learn about more options on the site.
inventory option needs easier workflow.
wish we could build on terms rather than charges per use

Source: GetApp
 

Anton

May 2017

May 2017

Love that service. Great help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to get used to, love all the settings and customization.
easy to manage many orders.
good price for value.

Cons

Cant see total order value on multiple selected orders. Can be a little faster maybe... Amazon weight is not matching the Shipping weight field but just a regular "weight" field.

Source: GetApp
 

Sarkis from Apple Stations
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use with great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good shipping rates
Customizable features
Mobile application where you can control your shipping labels and orders

Cons

Mobile app could be a little bit better, especially estimate price for shipping label as it works on Desktop ver.

Source: GetApp
 

Edwin

May 2017

May 2017

Extremely Efficient App!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An Extremely efficient. I do all my shipping and even some order task without even leaving the app. I can even print labels to printers in other locations. Very happy with it.

Pros

Easy, efficient and affordable. It's very simple to use and fast. It allow me to save time and money.

Cons

Will be good to have an address verification area where It brings addresses format options when we have to deal with invalid or incorrect addresses. I use usps.com to verify errors on the customer's address.

Source: GetApp
 


April 2017

April 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A very efficient app that meets all of my shipping needs. I can see all my orders in one place. Easy to request a pickup.

Cons

I would like to see it expand to more platforms like Moonclerk. That is the only con I can think of.

Source: GetApp
 


April 2017

April 2017

Regular

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great site and very easy to learn and understand. Makes my life easier and gets all the work done. I can't imagine running and e-commerce website without it.

Pros

Website.
Easy to learn
Easy to run
Helps send confirmation and tracking information to the customer.

Cons

Emails don't go through to client when I put manual orders
Can't add postage after already bought the first time

Advice to Others

No recommendations as of now.

Source: GetApp
 

Jeremy

April 2017

April 2017

Shipstation is the perfect shipping tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love how easy Shipstation has made it for me to buy postage and print labels. It has synced with my Squarespace store and has made the whole shipping process very automated and simple. When an order comes in, it just takes a couple clicks and then I have a nice looking pre-paid label to stick on the box.

Pros

Easy to use, time-saving. It integrates well with my Squarespace site. When there are sales I just go to my Shipstation page, make a couple of clicks, and I have a nice official label to stick on my package, with the tracking info automatically sent to the buyer.

Cons

No real cons that I can think of...Perhaps the fact that it is a separate site that needs to be accessed instead of being built into my Squarespace account is a con, but that fault probably lies with Squarespace and what they will allow.

Advice to Others

I would highly recommend ShipStation to anyone with an online store.

Source: GetApp
 
 
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