Lavu POS

RATING:

4.2

(207)

About Lavu POS

Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant, and quick-service interfaces, each designed for the correlating environment. The system allows users to customize most aspects, including unlimited menu modifiers, custom menu item icons, and layout. Lavu gives establishments the option to implement tableside ordering, supports take-out and delivery routing, and offers rewards and loyalty through an integration with Loyaltree, as well as an in-house program. In addition to the POS, Lavu also gives users inventory management tools, including low-count warnings and an ‘86 countdow...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Lavu POS Pricing

Starter Package: $59.00 | Growth Package: $129.00 | Optimize Package: $279.00

Starting price: 

$59.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Our starter bundle comes with everything you need to get you restaurant up and running! Includes iPad, stand, cash drawer, printer and card reader.

Lavu POS Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Lavu POS

1 - 5 of 207 Reviews

Gladys

Wine and Spirits, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Love Lavu and the team !

My experience with Lavu is second to none insofar as POS systems. We love this system and look forward to seeing the new implementation once released in November.

PROS

This software continues to grow with the customer demands. We seem to never be outdated or lacking. The servers have an ease of use on the floor with the iPads at table side. We love the software so much so that we will be implementing it at two other facilities.

CONS

There are cons to each software but there is not a dealbreaker for us with this software. It continues to grow and with that growth sometimes there seems to be the older than time conflict between tech and accounting due to reports however, the Lavu team are able to populate these reports in a timely manner. We have gotten everything we need from this program to meet the consumer demand of our growing winery.

Reason for choosing Lavu POS

The service team was extremely helpful in designing the system to meet our needs. Ironically we are more busy than we ever have been and this software and the tech team have been amazing in helping us realize the potential of what we can do with this software and realize efficiency through growth. We are happy to have made this decision.

Vendor Response

Hi Gladys, thanks for your feedback. We appreciate hearing firsthand from our customers, and it really helps to hear what works so great and what can be improved upon. We appreciate your business and we thank you for being a loyal Lavu customer!

Replied July 2022

Jessica

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Great system for us!

We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.

PROS

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

CONS

So far, we have no complaints and are really satisfied with the system and the support.

Reason for choosing Lavu POS

Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us.

Reasons for switching to Lavu POS

We not satisfied with the capabilities of the former system, and were not feeling proactive support from the company.

Vendor Response

Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!

Replied June 2023

Tr

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Do not trust Lavu with payment information

My longer story is under BF on the BBB website. [sensitive content hidden] But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop?

PROS

For a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards.

CONS

Relentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS.

Vendor Response

Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced regarding the incorrect billing. We understand how frustrating such situations can be, and we're truly sorry for any stress this may have caused. We're glad to hear that we were able to resolve the issue promptly and that you were not charged for the bill. Our team is committed to providing top-notch service and ensuring our customers' satisfaction, and we regret that we fell short of your expectations. We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please don't hesitate to reach out to us directly. We would be more than happy to assist you in any way we can.

Replied August 2023

Greg

Food & Beverages, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

24/7 support great!, credit card issues, and modifier limits.

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently

PROS

24/7 support, ease of adding and modifying menu items.

CONS

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus. modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.

Reason for choosing Lavu POS

Price of hardware and service. it had all the devices I needed in one system as well as time clock capability which will eventually be used when we expand to hire new employees.

Vendor Response

Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!

Replied January 2024

Allen

Restaurants, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

New, old, new!

So good so far.

PROS

We've been in business since 2018 and we have used 4 different POS and spoken with many other people who what us to become their POS customer. [sensitive content hidden] was very good and following up and that was why we chose to give Lavu a try. We are looking forward to our new loyal customers program the POS has and a few other perks. All in the all, if we great and have a company be so forwarding thinking and honest.

CONS

Well the worst part of about any POS is the onboarding but that is what it is.

Reason for choosing Lavu POS

Affordable and referring by another company person I trust.

Reasons for switching to Lavu POS

They were bough and the POS was being shut down.

Vendor Response

Hi Allen, thank you for sharing your experience with Lavu. We are glad to hear that you are happy and so far everything has been good!

Replied July 2023