AppZen Software

3.67 / 5 (6)

About AppZen


AppZen is a cloud-based expense report and expense auditing solution catering to large and midsize organizations in travel, media and advertising, automotive and pharmaceutical industries. Key features include tools that let users create invoices and contract audit reports, analyze expenses and identify rule violations.

AppZen enables businesses to automate audit processes by uploading receipts and expenses, tracking duplicate expense claims and flagging expenses that may be out of line with company reimbursement policies. The solution also allows users to generate invoices and audit reports that graphs of spend, tracked by merchant, employee or teams.

Automated auditing queues let managers assign flagged reports to a specific auditor. Additionally, the solution supports comparison of employee expense behavior across departments and cost centers. AppZen offers integration with Netsuite, Oracle, Workday and SAP Ariba.

Services are offered on an annual subscription basis and customer support is available via live chat and an online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of AppZen

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(1)

4 stars

(3)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-6 of 6 reviews

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October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

October 2018

Recommend

Overall experience with AppZen satisfactory. The system improved our audit process and we don't have plans to switch back to the older process. I recommend it.

Pros

The software is very friendly and easy to use, we have people starting auditing and picking up in speed very quick. The artificial intelligence saves the time of the whole team, so we can focus the attention only on real problems. We have been finding expenses out of the policy that we were not able to find before, such as Flight Upgrades and Car Rental Upgrades.

Cons

It is still a new software, and there are some cases that we can't fully audit in Appzen, and the reporting tool is still limited. But they are making improvements constantly, they have deployments every 2 weeks, and we can notice that the system is getting better over time.

October 2018

Esme from GF

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2018

Second pair of eyes...smart, easy and informative

AppZen has been a easy tool to manage. Our customer rep has been great to work with and has always answered our questions and action items in a timely manner. So far, great experience.

Pros

Detects transactions that are following company's policy and in case there are any questions, AppZen provides an overview of the policy and why it was flagged. AppZen is continually adjusting and improving their program.

Cons

Reporting, it would be great if AppZen was able to provide a downloadable reporting tool where users/admins can view "live" reports. For example, what expenses were approved/rejected in certain categories.

October 2018

Megan from Tesla

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

October 2018

Review

My experience has been positive overall. There are opportunities for the program to be further developed and improved, but I've been pleased with what it's allowed us to find while auditing thus far. Our main point of contact at AppZen, two of the representatives has been incredibly responsive and great to work with.

Pros

The functionality, for example, it's ability to find duplicate expenses. The amount of effort to catch things like that were near impossible previously.

Cons

We'd like more robust reporting capabilities.

October 2018

Chris from Twitter

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

October 2018

Just being honest

Pros

it flagged a lot of expenses that we normally do not check.

Cons

does not recognize international dates, cannot calculate different currencies

September 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

Better than most expense tools

Pros

It's easy to figure out how to input in receipts and mileage without any upfront training. It's intuitive enough to figure out on your own which is nice. My expenses are routed quickly through the system, approved, and paid out quicker than other expense tools I've used in the past.

Cons

No real weak spots to mention. I suppose the user interface could use a face lift on the desktop version.

September 2016

Roberto from Hitachi Data Systems

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Functionality

3.0

September 2016

There's a lot better

Highly unstable, easy to lose the work done, badly integrate. Lost entries more than once. keep pictures on phone even when the expense is complete. Sync on cloud is not real time

Pros

Can't find one

Cons

Not as stable as competitors

Response from AppZen of AppZen

Replied March 2018

This review references a product (our old expense report automation app) that is no longer sold and hasn't been sold since mid-2016. The current product is not an expense report automation application, nor a mobile app, and is not relevant to this review.