bexio Software

Good Idea, BUT...

Like I said, comparing to others out there - better GUI, support is usually good...but it´s not hard to make a better cloud service if everything is lagging behind (yes, I am talking about Swiss web/tech/software scene). But that is an opportunity well identified (but not very well filled) by Bexio and other guys. ALL IN ALL2 maybe 3 stars: it´s not for small business owners and accountants are hating it anyway (as every other system that attacks their cash-cow: simple job (like basic booking) for a hefty price and client´s ignorance/fear of accounting) I did made a detailed list of improvements for us as users to make it a real winner for all, but Bexio owner team simply dismissed it. Yeap, I offered that for free. Are there better solutions? Maybe, and maybe not. It stays my favourite, over-featured invoice maker with a good, but self-sabotaged ambition to be an accounting software, short of very few steps to become a real king and dominate the market.

Pros

- Not bad GUI
- Easy graphic display for basic information needed
- Can open multiple features/options in multiple tabs when working
- Concerning other options on a market - Bexio is better overall
- Invoicing is not bad. Invoices turn out nice when sent/printed

Cons

After 4 years of using it, as a company owner/director and a certified IT engineer, I will list just few:

- Well, first is not that much up to Bexio, but still - is: IT DOES NOT SAVE YOU MONEY - as accountants (talking about those from bexio network) usually do not care about utilizing it much and charge you whatever they feel charging as they always claim you ´did it all wrong, had to rebook, blah, blah´ just to justify their outrageous prices which always stay the same regardless of Bexio, ammount of work...
- Bexio has NO LOGS (!?!) Sorry, but IF YOU PAY THE ACCOUNTANT BY THE HOUR (and give access to a sensitive data) YOU SHOULD BE ABLE TO SEE LOGS (Hellooo) to see what they are doing. When I asked for it (check this out)BEXIO told me they are forbidden by law to give me that (!?!?!?!). A huge minus there.
- Importing transactions is STILL NOT WORKING WELL as it should. Lots of mistakes, doubbles, triplles and thus making it quite UNRELIAble...they are improving, but very very slow (for this fundamental feature)
- Filters and filtering is simply - bad. Not easy, lacking options, not intuitive...
- Search is really basic and not very effective unless you search the (almost) obvious things
- Reporting (like YTD sales, profits...) simply either do not exist or are barely usable
- Additional options like connecting to some online shops (etc.) is ok to see, but not very usable unless you wish to use really outdatedly designed partner shops and sending (printed) letter...etc.