Crunch software


34 reviews(4.5/5)
34 reviews(4.5/5)

Founded in 2007, Crunch is a cloud-based accounting solution designed for small businesses, startups, contractors and freelancers. It is available only in the United Kingdom. Crunch allows for up to ten users per organization.

Crunch allows users to send invoices, record expenses and view their finances anywhere, anytime. The software can file VAT returns and corporate taxes on behalf of users and also helps in preparing annual returns and self-assessments. The built-in payroll feature allows users to pay yourself and staff and issue pay slips.

Crunch support includes FAQs, a forum, a knowledge base, online support, phone support, and video tutorials. It also provides unlimited support from dedicated client managers and a team of accountants.

Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of Crunch

Showing 1 - 20 of 34

Start your review of Crunch

Click to start
  • Adam from Procurement

    June 2018

    I am giving one star as I can't give zero. I would strongly recommend avoiding this company at all c

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    none

    Pros

    I can't think of many, the software is stage to use. you have to use different parts of the site for invoices.

    Cons

    I am giving one star as I can't give zero. I would strongly recommend avoiding this company at all costs.

    They messed up my payroll, my VAT and I am not sure whether the rest of the work they did is correct. I had to take out a bank loan to pay for the incorrect VAT and personal tax which was a couple of thousand out. After many calls to the HRMC I finally got this corrected myself. I am currently paying interest on a loan because of their mistakes, I complained but they aren't willing to offer compensation. Their attitude until I complained was very flippant.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • tom from Design & Manufacturing

    April 2018

    I have been a customer since 2012 and noticed the services getting poorer every year

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It used to be a reliable bespoke service, with staff who care and follow their customers. But I have noticed the services getting poorer every year.

    Cons

    At this day, their services looks more like a bunch of automated emails rather than a true service helping you handling your tax efficiently.

    I am now dealing with the worst customer experience, with late fee payments and been forced to pay a full year of subscription despite my wish to leave. I am currently seeking for legal help as anywhere else is a pro-rata based type of subscription.

    I thought that a start up would had the decency to consider their old customers who endured the up and down of their development.
    I am shocked of their very poor ethics and consideration against freelancers and small businesses.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dave from Comstock Consulting

    Number of employees: 2-10 employees

    June 2017

    Perfect for small business - Crunch takes all the pain out of running my company.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Allowed me to set up my own business from inception to trading in a matter of days.

    Pros

    Simplicity. Every tab shows me a summary of what I need to know.
    Ease of Use. Reduces the time required on day-to-day administration of my company.
    Customer support team. They're excellent - and answer all my queries clearly, no matter how daft the question!

    Review Source: Capterra
  • Ian from TSTF Consulting Ltd

    Number of employees: 2-10 employees

    June 2017

    I'm a long time Crunch user and very happy with it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes it possible to run my business without wasting evenings and weekends keeping my accounts up to date.

    Pros

    The software covers all my needs for recording invoices, expenses, calculating taxes, preparing accounts and so on. It is pretty easy to use too for most things. I like the reminders that tell you when payments are due and taxes need to be paid. I don't need to remember very much. The automated bank reconciliation process makes it easy to keep up to date too.

    Cons

    I get a bit confused over how the payments for Corporation Tax work - but my account manager is always on hand to sort things out for me,

    Review Source: Capterra
  • Courtney from XIVFX Ltd

    Number of employees: 1 employee

    June 2017

    I do enjoy the Crunch platform, but think it could be more helpful to automate some data entry.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All of my business finances are online and accurate.

    Pros

    The invoicing and automated emails are very helpful. The instructional videos are v. good and helpful but I think you need more of that embedded within the platform. Also the UI is very clean and well layed out. Probably too many clicks for some tasks but otherwise very good.

    Cons

    Expenses.

    The data entry, and reconciling process is too manual and laborious. I think there definitely should be a free app with unlimited scanning of receipts and the app should complete expenses in Crunch by default. And I also think I should be able to link my bank account to Crunch and not have to do the whole import/export/reconcile/scan process. For the amount paid for Crunch as a service I think these services should be covered as well.

    I think the End of Year Taxes could be better illustrated on the platform as I'm still unsure how much Tax I'm due to pay towards the end of the year.

    Also I think it would not take too much research to create a Salary calculator so that you can compare day/hourly rates to yearly salaries.

    Review Source: Capterra
  • Tamsin from The Wrinkle Dr

    June 2017

    Most user friendly accountancy software i've come across

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    user friendly - lots of help guides & always someone on the end of the phone.
    GOod to have a better understanding of what is going on with the business accounts.

    Cons

    no particular negative feedback. its taken me a little while to get to grips with it but now i understand a bit more about accountancy, it all works v well. maybe clients should get a short introduction guided tour to understand all the features better & how accountancy works e.g. i didn't understand what a directors loan account was.

    Review Source: Capterra
  • Yvonne from Futurepace Limited

    Number of employees: 1 employee

    June 2017

    New to the system so still learning the features - I am not a techie so not all intuitive to me

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As I've said, not fully conversant with the system yet as a new user, I do like the fact that all the things you need are in one place and the reporting functions seem very good. It still relies on me completing it though and entering the data, which as yet, I have no verification I am doing the right thing

    Pros

    Seems very comprehensive, I'm sure I'm not using all the features yet I have no doubt once I do, that it will prove its worth.

    Cons

    I'm not sure the VAT function is working properly and I have highlighted this a couple of times now.

    Review Source: Capterra
  • Martyn from Black Oak Software

    June 2017

    Very pleasing indeed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good clear presentation. It does a very job for what is a complex subject area and helps me track my accounting activities.

    Cons

    Would be good to have more context sensitive help. And where there are icons identifying attached documents, easy presentation of the documents on a right-mouse click would be good. Also the expenses presentation as a list, it reports 'combined' for items reconciled and combined but does not report reconciled for singular expense payments.

    The mobile app is less capable.

    Review Source: Capterra
  • Brian from Mogdan td.

    Number of employees: 1 employee

    June 2017

    The staff at Crunch are now my best friends.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As someone who has started up a company for the first time after 42 years working for others, I found the software and more importantly the people, excellent and helpful in getting me started and answering all my queries, no matter how simple, idiotic or complex.

    Pros

    It has been designed and built in a friendly way, that allows the experienced user and the inexperienced user to use the system with ease.

    Review Source: Capterra
  • Hugo from Norosoft Limited

    Number of employees: 2-10 employees

    June 2017

    I can usually achieve my goals without the need for help from the account manager or an accountant.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It really makes my accountancy tasks easier and helps me having a clear picture of the current status of expenses vs. income. With the helpful notification I can also be on top of the deadlines for submissions to HMRC in terms of taxes, VAT returns or any other needed documentation.

    Pros

    All the relevant numbers information is clearly displayed on simple dashboards which makes it extremely easy to have a clear picture on the transactions performed, the amounts getting in and out of the account and expenses.

    Cons

    Sometimes the navigation is not 100% straightforward. Even actions I have performed a couple of times, sometimes I have a hard time remembering under which section menu they can be found.

    Review Source: Capterra
  • Wayne from 5D Consultancy ltd

    Number of employees: 1 employee

    June 2017

    Crunch is an excellent and practical tool. The customer support is excellent.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great support in establishing ,my company and guiding me through the journey of managing my own accounts

    Pros

    Reasonably simple and intuitive. Like some of the supporting apps e.g. tripcatcher that makes life a breeze.

    Cons

    Could do with the ability to make life a little easier and have some reporting capability so can look at trends

    Review Source: Capterra
  • FIONA from Yellow Bobble Limited

    June 2017

    Easy to use software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is very intuitive software, looks nice and navigation is good.
    Working in IT, its nice to find some good software like this which doesnt require training or much explaination. Support is always on hand should you need it

    Cons

    I do not have any issues with the software - the login is very slow.

    Review Source: Capterra
  • Simon from SJRS Digital Ltd

    Number of employees: 2-10 employees

    June 2017

    Excellent control of finances and quick support when it's needed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Instant views of costs and profit.

    Pros

    Being able to review and see all the business financials and keep on top of the critical things like tax and payments.
    Easy to navigate and record/track in and outgoing money. High level views of funds available and where payments have been made.

    Cons

    Would like more reports for current, previous and all years of trading. Be good to get more graphical outputs, comparison of cash flow year on year and in parallel. I'd like more output from the information it stores.

    Review Source: Capterra
  • Jay from On The Rise Music Ltd

    Number of employees: 2-10 employees

    June 2017

    Saves us so much time and amazing staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    saving time and a better understanding of accounting for companies

    Pros

    Where to start? I knew nothing about accounting so when we started I wanted an online company, Crunch basically do it all! Once you get round the software (it's not exactly simple but what accounting program can be??) it's very easy to use and the real time info is great. We use it for tax returns, PAYE and personal tax and it's an essential tool for us!

    Cons

    The reporting side can be better, you get great bar charts but only for the active tax year. I'd like to see more historical visual charts to help build up a better picture of the companies growth.

    Review Source: Capterra
  • Henri from Proteus Technologies Ltd

    June 2017

    Great for contractor accounting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy display of available dividend money, good graphs of total revenue, getting accounts etc submitted are a snap

    Cons

    Tough to say, i've sent a few feature requests in with new ideas and I get thanked for sending them but don't get much visibility of if they've made the roadmap/if they'll ever happen

    Review Source: Capterra
  • Paul from Mansell Technology Services Ltd

    June 2017

    Great service, really helpful team, good advice and essential for me when I was getting started

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent web interface makes it easy to access all of my accounting information in one go.

    I love the fact that its online so that I can use any device to get to my accounts, and NO spreadsheets!!!

    Cons

    An iPhone/iPad app would be great for quick view information.

    I would also love a more fully inclusive contract review service, the existing arrangement with 5 day lead time is often too long so I end up having to go elsewhere.

    Sometimes I want a quick answer such as 'which category should I list this expense as?' - this would be nicely solved via an online chat function which would be really useful.

    Finally, proper 2 factor authentication (Google authenticator) would be good too.

    Review Source: Capterra
  • Paul from Wapiti Consulting Limited

    Number of employees: 2-10 employees

    June 2017

    Great software backed by people who call you back and know what they are doing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Complete and instant control of my business finances. Understanding where my company funds are is essential to a small company like mine.

    Pros

    You are in complete control of your accounts, you instantly know how much you have, what you owe and who you owe it too. Business planning is made simple when you can see your finances at the click of a button.

    Cons

    Some of the banking dashboards were poor, but have recently been improved. Everything else is spot on.

    Review Source: Capterra
  • Matthew from Armadillo Translation Limited

    Number of employees: 1 employee

    June 2017

    Great online accountancy software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use and full-featured, at least in its desktop version. Backed up with great support from the Crunch accountants and client managers.

    Cons

    It doesn't scale down particularly well to phones. The iOS app should be full-featured and include the Snap functionality (which is available through a separate app).

    Review Source: Capterra
  • Owen from Bumblefish Ltd

    June 2017

    Online accounting made simple. Telephone and email support when needed. Great friendly service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to use and they are always looking to make improvements based on feedback. If you get stuck help is available via the phone, email or social media.

    Review Source: Capterra
  • Naresh from First Constellation Ltd

    Number of employees: 2-10 employees

    June 2017

    Has made the accounting requirements very easy and time saving.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time, I don't spend a great deal of time on my accounts.

    Pros

    Ease of use. Repetitive tasks can be easily automated. Good status information of companies position.

    Cons

    Does not provide support for holding and transacting in investments made via the company, i.e. stocks & shares.

    Review Source: Capterra
Do you use Crunch?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 680-2046