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best for

  • Accounting
  • Best For Most Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality

What is Crunch?

Founded in 2007, Crunch is a cloud-based accounting solution designed for small businesses, startups, contractors and freelancers. It is available only in the United Kingdom. Crunch allows for up to ten users per organization. Crunch allows users to send invoices, record expenses and view their finances anywhere, anytime. The software can file VAT returns and corporate taxes on behalf of users and also helps in preparing annual returns and self-assessments. The built-in payroll feature allows users to pay yourself and staff and issue pay slips. Crunch support includes FAQs, a forum, a knowledge base, online support, phone support, and video tutorials. It also provides unlimited support from dedicated client managers and a team of accountants. ... 

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User Review Highlights

4.43

42 Reviews

5
31
4
5
3
2
2
1
1
3
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"All my accounting needs in one place, with access to a very good platform. Quick response from team when needed."
  • icon"Being able to review and see all the business financials and keep on top of the critical things like tax and payments. Easy to navigate and record/track in and outgoing money."
  • icon"User friendly - lots of help guides & always someone on the end of the phone. GOod to have a better understanding of what is going on with the business accounts."
  • icon"After many calls to the HRMC I finally got this corrected myself. I am currently paying interest on a loan because of their mistakes, I complained but they aren't willing to offer compensation."
  • icon"I am shocked of their very poor ethics and consideration against freelancers and small businesses."
  • icon"I had to take out a bank loan to pay for the incorrect VAT and personal tax which was a couple of thousand out."

Read user reviews

How much does Crunch cost?

Online accounting software package: Completely free Accounting for limited companies: from £75.50 +VAT per month Accounting for sole traders: from £24.50 +VAT per month We'll never charge clients on our paid packages extra to speak to our accountants, and all your HMRC and Companies House filings are included in your paid subscription.

Starting price

£24.50 per month

Free trial

Available

Free version

Available

Which features does Crunch offer?

Core features:

Account ReconciliationAccountingAccounts PayableAccounts ReceivableActivity DashboardBank ReconciliationBilling & InvoicingBilling PortalBookkeeping Services IntegrationBudgeting/ForecastingShow more features +

People who reviewed this software give it a 4.5 star rating for functionality.

How easy is Crunch to use and deploy?

Crunch supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about Crunch

4.43/5 out of 42 Reviews

Showing 1 - 5 of 42 reviews

Benjamin

Verified reviewer

Company size: 2-10 employees

Industry: Professional Training & Coaching

Time used: Less than 2 years

Review Source: GetApp

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5

September 2015

Been using Crunch now for 5 years. Has been a huge help in growing my company - www.benjaminball.com

I was an early adopter of the Crunch service because I bought into the idea of an online book keeping system backed up by accounting services. Crunch has delivered on all counts. Over five years we have grown our business nearly five-fold and Crunch has been a reliable partner throughout. Because they do so much more than the standard book keeping software systems (ie VAT returns, PAYE returns, audited annual accounts) it is hard to do a simple price comparison with book keeping software. In our calculations they have saved us money over the years and offer a low hassle factor (ie no missed VAT submissions or company house returns). Things like having good looking invoices, user-friendly interfaces and people at the end of the phone for operational questions or accountancy issues is invaluable. It definitely helps with keeping tabs on monthly profitability and overdue invoices. Yes, you need to be organised - and you need to enter the information. The best thing I ever did was make my assistant responsible for all aspects of book keeping. Now I can focus more on the business. Overall, if you are looking for a professional accounting partner to help you grow your business I would recommend Crunch.

Pros

- Easy to learn and to use - Combines accounting with book keeping - Good for cash flow - Responsive people - Good alerts so accounting deadlines are met

Cons

- new developments are not always as quick to arrive as you would like - financial reporting is OK, but not amazing - certainly good enough for a small business

Emma

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Easy to navigate and reassuring

day-to-day business accounting. Ensuring I am always ahead of my accounting requirements. Even after striking off my company, Crunch have continued to offer support with HMRCs system issues. If I find myself as a sole trader or setting up a company in the future, I will be coming straight back to Crunch

Pros

Straightforward to use. Easy to track everything and stay on top of it. Is the difference between running a company successfully (or paying fines to HMRC)

Cons

Small learning curve and mobile app at first had a couple of small bugs, but nothing major.

Reasons for switching to Crunch

lack of professionalism.

Response from Crunch

Hi Emma, Thank you very much for taking the time to leave this feedback! It's great to hear that you found Crunch was able to help you run your company successfully and we look forward to welcoming you back in the future should the need arise. All the best, Jen - Client Experience Manager

Replied November 2021

D Davies

Time used: Free Trial

Review Source: GetApp

March 2013

Crunch - Sigh

Oh how I used to love Crunch, the answer to all my one ban band freelance design business woes, well that's how it was for the first 6 months. It went sour after that and eventually rock bottom and perished, leaving a very bad taste in my mouth and a very stressful 18 months. On the front of it, it's great at invoicing and keeping a tally of ins and outs. Until you have to update all your expenses yourself, do your own reconcilliation (trawling through uploaded (when they work) csv bankstatements) and matching them off to the expenses you've already inputted. This technically is an accountant/book-keeper's role, so you're doing their work for them. It's up to you to check your own information, again doing their work for them. If you can put up with all the server errors, bugs, site crashes etc then fine, which was ok at first as the system was in it's infancy. But then when you have to engage with a human being, expect to encounter the very junior front end account manager, who is usually pretty clueless. Imagine this, you're needing to pay yourself, there's a bug in the system that they can't work out in the back end dev department, this holds you back from paying yourself for weeks while they try to sort it out. So you start withdrawing what you assume would be enough to keep you afloat to be told that the numbers now don't work out, then 6 months later with hardly any hair left you get to a state you think is 'fixed'. Then more problems, I could list pages of problems. I won't bother. Steer clear, use a human being trained in accountancy, one that has many years of experience behind them. Not some jumped up cloud system that means you'll be spending sleepless nights worrying about and inputting data.

Pros

Not many

Cons

Plenty

Response from Crunch

Hi there, We've been unable to find anyone on our system matching your name so unable to get in touch directly to sort these issues out, obviously very sorry to hear you've had a sub-par experience with us. To address some of your issues directly: Raising invoices / recording expenses and bank reconciliation are part and parcel of any online accounting or bookkeeping system. We recently launched a service called BankBolt which makes reconciliation significantly easier (and does away with upload errors), but some work on our clients' part is still required. You can of course find a shoebox accountancy service which will do all of this for you, but ultimately you're paying more to be a less informed business owner. We've spent a long time building out our app infrastructure over the last few years and we've got one of the best around - we've only had one short instance of unplanned downtime in the last eighteen months. To call our team "clueless" is rather disingenuous - we have a really rigorous in-house training program that is AAT and ACCA accredited - we actually won an award for it recently. As mentioned above we've been unable to locate you on our system so cannot speak to issues with your individual account - afraid I can only apologise and assure you your experience is far from representative of the vast majority of our users. Keen to have a chat if you would like to reach out to us.

Replied July 2013

Ben - www.iamben.co.uk

Time used: Free Trial

Review Source: GetApp

August 2013

Excellent stuff

A few years back I quit my job at an agency and started freelancing. Work came in, everything was great. I debated setting up a company but it looked complicated - it was less about the invoicing and whatnot, more about the legalities. After about 6 months of doing it myself, I realised it just wasn't efficient and decided to do something about it. I had no idea what to look for, but after a suggestion from a friend I contacted Crunch. As far as business goes, it's been one of the best decisions I've ever made. After going through all my options, they set up a company for me, set me up on their system and explained how everything works. There's certainly been a learning curve, but then I'd never run a business before - thankfully they've been wonderful with answers to questions (that looking back) seem borderline idiotic. Reading another review on here (that in fairness prompted me to write this one), I wasn't quite sure what the guy/girl was talking about - my experience with their (incredibly tolerant) account handlers and accountants has been nothing short of fantastic. The system itself is great - I do a lot of web work and it's pretty much what I would have built if I'd been building it. Expenses, invoicing and the rest is really simple to do, and it's great to have and see all my numbers and 'company financial stuff' in one easy-to-digest dashboard. Paperwork (including all the HMRC real time PAYE stuff) is all done and taken care of automagically. Which is nice. Frankly, I can't praise them enough. I was really worried about doing the whole 'proper company' thing, but it's not really something I think about anymore - it's just another tool that helps me get my job done, maximise my earnings and keep me legal. There are very few companies I'm happy to wax lyrical about, but Crunch is certainly one of those (just ask anyone I've blathered on to about starting up on their own!).

Pros

Super helpful, easy to use, love the system. Hassle free accounting - I feel like they actually 'get' me and understand what I'm doing.

Cons

None, really.

Stephen

Company size: 1 employee

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Running a small company made easy

Overall experience was excellent. The customer support was always helpful and the system was easy to use. I could not have run a single owner/directory company without them.

Pros

The best thing about using Crunch was the peace of mind when dealing with invoicing and tax. Everything was clear and I could be sure things were being handled properly.

Cons

There were sometimes bugs in the front end, like reconcilling bank account entries via .csv file. Upload and reconcile in one go didn't work, but uploading first, then reconcilling separarely after refreshing the front end did. It took a while before they did a UI refresh, and the bug still existed after that, but it wasn't a deal breaker!

Response from Crunch

Hi Stephen, Many thanks for this review, we really appreciate your detailed feedback! It's really great to hear that Crunch was able to offer you the peace of mind you needed to run your company. Our product team are really keen to act on all the feedback we receive about the software and are taking a look at the bug you've mentioned. Thanks again! All the best, Jen - Client Experience Manager

Replied November 2021

Showing 1 - 5 of 42 reviews

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