--- title: "DealerCenter Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DealerCenter. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DealerCenter is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/dealercenter-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Dealer Software](https://www.softwareadvice.com/auto-dealer/) / [DealerCenter](https://www.softwareadvice.com/accounting/dealercenter-profile/) / DealerCenter Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/dealercenter-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/dealercenter-profile/alternatives/) # DealerCenter User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 1,485 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 1,333 reviews (90%) - 4 stars: 113 reviews (8%) - 3 stars: 23 reviews (2%) - 2 stars: 5 reviews (0%) - 1 star: 11 reviews (1%) ### Most mentioned pros - It works great for managing inventory and desking deals quickly on the sales floor. While the mobile app could be faster on the lot and the cost add up, it remains an essential tool that helps our dealership run smoothly every day - One of the best features is the built-in marketing options—DealerCenter lets us advertise on top sites like Facebook Marketplace, eBay, and Craigslist without having to log into each one separately. - Coming from a fragmented setup with different tools for each task to now having everything under one roof making our efficiency better then ever. ### Most mentioned cons - There are 2 things have been bothersome to me about dealercenter and it’s the website they provide for displaying inventory and info. - slow support team responses, some functionality is rolled out that isnt properly working yet. - Certain you can’t do on your phone through the app where you mandatory need a desktop which is not convenient ## DealerCenter customer reviews Showing reviews 1-25 of 1,485 (page 1). ### Reliable inventory and deal management for dealerships - Overall rating: 4/5 - Reviewer: Cristin H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall. Dill center is a very reliable and comprehensive dealership management system. It works great for managing inventory and desking deals quickly on the sales floor. While the mobile app could be faster on the lot and the cost add up, it remains an essential tool that helps our dealership run smoothly every day #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Dealer center is a great all-in-one platform that makes it incredibly easy to manage our vehicle inventory, run credit reports, and structure deals for customers. This is some updates very quickly, and having access to auction data and vehicle history reports directly in one place saves our sales team team by ton of time during the day #### Cons The mobile app can be quite slow and laggy when you are out on the lot trying to scan a VIN number or upload vehicle photos. I also feel like the user interface looks a bit outdated, and the monthly subscription pricing can get a bit expensive as you add more license for the team --- ### Easy to use interface - Overall rating: 5/5 - Reviewer: Steve K. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've used DC for over two years and I've been very satisfied with my experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great service, and easy to use interface. Very tool... especially with it being mobile friendly and via the easy to use app. #### Cons Overseas tech support can be a little challenging at times... yet usually it works out fine. #### Reasons for switching to DealerCenter Dealer Center had rich data and was web based. --- ### Highly recommend for any dealership looking for an efficient and reliable system. - Overall rating: 5/5 - Reviewer: Dari S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The site is user-friendly, and everything is laid out in a way that saves time and avoids confusion. Their customer service is also top-notch—very helpful, responsive, and genuinely friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DealerCenter has been extremely easy to use and makes the entire process smooth from start to finish #### Cons We did run into an issue regarding a buyback that appeared to be based on a misunderstanding. While we appreciated the initial support, it was frustrating that we were unable to escalate the matter or speak with a supervisor to further explain the situation. Having that level of access would make a big difference in resolving more complex issues and improving the overall experience. #### Reasons for switching to DealerCenter We wanted to be able to get customers financed as well as advertise our vehicles and manage our website all in one platform to make things more efficient. --- ### LOVE TO HELP - Overall rating: 4/5 - Reviewer: BRANDON W. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I WOULD GIVE IT A SEVEN OUT OF TEN. SOME THINGS COULD BE BETTER. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros HOW EVERYTHING IS AT YOUR FINGERTIPS.... #### Cons THAT IT DONT ALWAYS SEND APP TO BANKS AND SOMETIMES HARD TO NAVIGATE BACK TO WHERE YOU WAS. NEED A SAVE TAP SO I CAN SAVE THE PREVIOUS DEAL WAS WORKING ON WHEN I SWITCH CARS. #### Reasons for switching to DealerCenter WAS GETTING BIGGER AND NEEDED BETTER SYTEM TO USE --- ### DealerCenter Review - Overall rating: 5/5 - Reviewer: Marlene F. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with DealerCenter has been great! Very easy to get set up and very friendly, knowledgeable staff #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All of the staff I've dealt with has been very kind and professional. It has been very easy to get all of our data migrated and our account set up #### Cons Some of the features take a little bit to figure out. #### Reasons for choosing DealerCenter It is more inclusive, puts all of our leads, sales, bhph, marketing, etc in one place and costs less #### Reasons for switching to DealerCenter DealerCenter is more inclusive and overall saves our dealership money --- ### F&I manager - Overall rating: 5/5 - Reviewer: Chris K. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. good i have been using it for many many years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy of use, it is simple to use and always available #### Cons required fields, changing the password so often better off using a authenticator #### Reasons for choosing DealerCenter lack of quality product available for our needs --- ### My Dealer Center overview - Overall rating: 4/5 - Reviewer: Thor S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There is a learning curve needed but once that is over with I found it to be helpful; #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It comprehensive ability to do all manner of things a dealership needs #### Cons Navigation is sometimes not clear. I ended up using the help[ a lot #### Reasons for switching to DealerCenter Needed more adaptibility, better lead management --- ### Onboarding with Tom T BHPH - Overall rating: 5/5 - Reviewer: Amanda G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] with the BHPH dept helped me set up my BHPH seamlessly and efficiently. He also assisted with NOWPAY so our customers can make payments with ease. THANKS [sensitive content hidden] -GoJo Auto #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BHPH is easy to use and I love the automated payment functions for customers and the ability to use the payment portal and paybylink. #### Cons Can't think of anything right now but will amend if necessary. NOt really sure why I have to include this ? #### Reasons for choosing DealerCenter I use Eleads currently, CRM is not the best --- ### DealerCenter DMS Review - Overall rating: 5/5 - Reviewer: Tony P. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered DealerCenter’s DMS has completely transformed how we run our dealership. The platform is intuitive, efficient, and brings inventory management, deal processing, customer records, and reporting together in a single, seamless system. It’s simplified our daily operations, improved organization across the board, and saved us a ton of time. After using DealerCenter, there’s no chance we’d consider switching back to Wayne Reaves #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### [sensitive content hidden] is awesome and takes care of us! - Overall rating: 5/5 - Reviewer: Elaine T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I have been working with [sensitive content hidden], she has been training me and asssisting me with all me set up. She is very friendly, calls when she says she will and always goes over and beyond to make sure im happy and satisfied with everything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the way it allows you to do everything you need to run the business. I am able to keep track of all activity of me and my team. #### Cons Honsetly i would say none, but if i had to pick something it would be the process of setting everything up, its worth it just takes some time. And [sensitive content hidden] has been awesome helping with that. --- ### What it does, it does well. I wish it did more - Overall rating: 4/5 - Reviewer: Daniel L. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Initially it was a necessity for financing partners. I was also told initially it would be under $20 a month and I’ve been getting billed $99 a month upon looking into this review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Presentation and ease of login. Also the ability to move/change vehicles across deals #### Cons It’s not useful for a service station as far as I can tell. I wish it had more functions for servicing vehicles and bookkeeping for such #### Reasons for choosing DealerCenter Financing partners required it for partnership --- ### dealercenter - Overall rating: 5/5 - Reviewer: jenny p. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When we signed up, it was very educational. The reps were very helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of processing deals and the website integration, along with the customer service. #### Cons Quite a few glitches happen. Things seem to update and change often #### Reasons for switching to DealerCenter Ease of website integration, and quickbooks connections --- ### The Best Solution for Independents - Like VinSolutions, but cheaper - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was great experience. The signup was easy. The onboarding was smooth and they walked us through all the necessary steps to get up and running on the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How many features are included in the base package, from DMS to Finance Apps. Its a very robust platform that is great for any independent dealer. #### Cons Haven't found anything yet. On suggestions is a little UX design, but other than that nothing. #### Reasons for choosing DealerCenter We chose DC because we were amazed at how many features they offered in their package at a fair and reasonable price. We were looking at platforms with the same functionality but triple the price. --- ### Best DM around for the price - Overall rating: 5/5 - Reviewer: Milena C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, I've tried other DMs and they don't compare, in my opinion. As I've helped many independent dealers open their dealerships, I always set them up with Dealer Center. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's user-friendly, has a beautiful interface, and it is quite powerful. It's also flexible where you can add products useful to you as you need them, which keeps the pricing very competitive. It constantly has improvements that makes things better and better each time. #### Cons That it logs you off very randomly, and has a few kinks here and there when there are new updates. --- ### Multi efficient - Overall rating: 5/5 - Reviewer: Rick V. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent because it allows all necessary info in one website from vehicle history to lender processing and funding #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accessibility and very diversified in uses #### Cons nothing all aspects of information about a vehicle or processing an application is present --- ### Best DMS out there! - Overall rating: 5/5 - Reviewer: Darko T. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Huge fan. They make it simple for any experience level to use comfortably. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity. It allows the dealer to focus on buying and selling. DC keeps everything organized for you. #### Cons Honestly, nothing. DC is the best out there. --- ### Great Dealer Manager System for ease of use - Overall rating: 5/5 - Reviewer: Tony H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DealerCenter has been a game-changer for our dealership. It has streamlined operations, improved our customer management, and saved us countless hours of manual work. The platform’s ability to centralize everything we need in one place is invaluable. What stands out the most is their dedication to customer support—they truly care about their users’ success. Whether you're a small dealership or a larger operation, DealerCenter is a reliable and efficient tool that will elevate your business. Highly recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DealerCenter is incredibly intuitive, even for those who are new to dealership management software. The layout is clean, and navigation is straightforward.The platform offers everything you need—inventory management, customer relationship tools, deal structuring, and credit application processing. It's a one-stop-shop that simplifies operations. #### Cons While the basic functions are easy to use, some advanced tools require a bit of time to learn. However, DealerCenter provides excellent training resources to help. --- ### My Best Honest truth - Overall rating: 5/5 - Reviewer: Henry E. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like it because it makes my new business easier with inventories, sales and expenses updates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So professional and extremely efficient in response #### Cons Is a lot to learn on it. Lol... But as a new user and beginner. Am doing my possible to learn and understand all the features on it. --- ### DealCenter is a game changer - Overall rating: 5/5 - Reviewer: Vincent L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very comprehensive with multiple features that we continuously discover. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros DealerCenter does it all. It has become a game changer for our dealership. #### Cons Constantly having to login. It logs you off too soon. --- ### Tricky Upgrades - Overall rating: 5/5 - Reviewer: Mayra T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good Experience easier to navigate.Have work with other marketing companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has a lot a tools it gets a little tricky. The new upgrades are a must .But glad that I can call and they can always assist. #### Cons Honestly the upgrades but once you get use to it it's okay. --- ### Business Manager (PHDS #0717) - Overall rating: 5/5 - Reviewer: Alex G. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing, everyone is hands on as a team and they do everything possible to make sure we have everything needed to keep moving forward #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is easily accessed when submitting credit applications #### Cons The only thing I would say I like least about DealerCenter is the fact that they didn’t have actually underwriters sending me the approvals from the banks. --- ### The dealer of centers or the center of dealers? - Overall rating: 5/5 - Reviewer: Joshua T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a great experience I would recommend to other dealers #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, friendly customer service, reliability #### Cons Still behind in some key features, but they are updating the service daily to include new features. Sometimes less is more! Also, if someone making any sort of dealer service sees this, please quit adding 'dealer' to you name. please and thank you. --- ### Easy process! - Overall rating: 4/5 - Reviewer: Charles B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy to use, have no issues, Will keep using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy access to log in and route to where I need to go & simple. Very easy to use. #### Cons I do not have any cons at this time. Nothing negative --- ### Great customer service - Overall rating: 5/5 - Reviewer: Jason L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. Fast responses. Got my issues handled quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Knowledge very quick with process. Would recommend #### Cons I liked everything. Not long wait time or anything --- ### Great service - Overall rating: 5/5 - Reviewer: Anna H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's made things alot easier when following up with customers & making sure everyone is on the same page. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How it allows me to organize my customers set apps leave notes & make communication alot easier. #### Cons I do not like having to log in each time after so long. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/dealercenter-profile/reviews/?page=2) --- DealerCenter Reviews, Pros and Cons - 2026 Software Advice