IDMS is a helpful solution. It works best when paired with Dealer Socket CRM for seamless integration

Does not necessarily play well with others.

We really appreciate all the things the program offers. It does a lot of things, including reports that help the business.

The software is easy to use when it functions properly. It automates a lot for us and saves time when working through accounts.

There are a lot of glitches when they are updating the software and a lot of times the system lags behind.

FEX was a great product, and Dealersocket was a great company, prior to the acquisition by Vista Equity Partners. Then everything changed. When the founder of Vista Equity isn't busy committing felony tax evasion (seriously, look it up), he's busy stripping his acquisitions of all knowledgeable support staff, jacking up prices, and hoping long-time customers stick around even after the mistreatment--only because there's not a clearly superior software for BHPH dealers out there yet.

Underlying FEX software which they acquired years ago is stable and has high penetration throughout our industry. When looking at M&A deals, it's nice to find that many already use the same software that we do. I wish they had just left FEX alone, actually, instead of dressing it up with a new interface and calling it "iDMS".

1. Poor implementations. We told the Dealersocket team 6 months ago that we were going to convert one of our acquisitions to their iDMS product and away from an alternative. A normal software company would jump at this opportunity to earn new business and take care of a long-time customer (10 years in our core business). Instead, the iDMS team moved at a glacial pace and displayed a generally indifferent attitude toward the new business we were giving them. They had months to prepare for our Jan 1 cut-over date, but when we launched on this date, the conversion was a disaster. Our people were trained on how to use the system (by us), so user error was not the problem. iDMS had failed to map data fields correctly, resulting in over half of our customer accounts displaying inaccurate account balances and accruals on Jan 1. This affected our customers, made us look like amateurs to them (which we are not), and decreased our cash collections by 40% for the first two weeks of January. The iDMS implementation team moved slowly and indifferently to try to "correct" this major error on their part, but they couldn't solve it. In the end, we mobilized our own workforce and paid them a bunch of overtime to manually correct each customer account. 2. Customer service. The response times are slow when we have problems. Worse, the customer support team usually doesn't know their own software well enough to actually correct the problems.

It is a great tool that provides as much information as you need all in one place. I'd say that IDMS is a worthy investment for any BHPH dealer looking to simplify their collections process.

If you are in the auto industry and you are looking for a software that makes your collections job easier and at the same time provides you with the data to assess performance, this software is definitely for you. It has many capabilities to make your job easier if you know how to work with it. This software in particular, has given us something we did not have fully before. It has enabled our team and customers to make the payment process much easier and friendly. Which for us translate in less time dealing with issues and more time selling or creating new opportunities.

It is not as user friendly as other products out there. The training it's a bit painful and can be quite overwhelming. It takes time to get used to it.