About M3

M3 is an accounting and analytics platform designed specifically for the hospitality industry. This solution provides robust accounting and financial analysis with a core accounting module, customizable dashboards and centralized data with an insights module, and attendance tracking with a time management module. For end-to end hotel management, M3 partners with providers of HR, payroll and property management tools and systems.

In M3's Accounting Core module, users are able to streamline accounting functionality with 16+ easy-to use components and drive financial performance across a business entire portfolio. Accounting functionality comprises of accounts receivable and payable, centralized financial data for all financial transactions, bank reconciliation ...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

8 Reviews of M3

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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April 2020

Iris from Hampton Inn

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2020

M3 review

Pros

I like that the program is very easy to use. I like the data sheets and the correspond nicely with the paperwork i use. No glitches and works seamless.

Cons

I do not have any negative things to say about this software.

December 2018

Wesley from The Windsor Suites

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2018

Hotel accounting made easy

This is great for P&L statements and for generating reports that can be utilized in revenue management and managing budgets

Pros

It is a easy to use accounting program. Easy to reconcile check registers, manage A/P vendors and GL entries are easy to do.

Cons

The integration with our PMS is not available and there is no Accounts receivable functions.

Response from M3

Replied January 2019

Hello! Thank you for reviewing our products. We truly appreciate the feedback and the time it takes to leave a review. We would like to point out that currently we interface with more than 35 PMS providers. Who is your PMS provider? We have the capability to interface with any PMS and would love to speak with you about how we can achieve this for your situation. We also have a very robust AR module and would be happy to assist you to discover where it might be located under your log in and view settings. We offer free re-training programs and personalized webinars to help our customers stay current on all the offerings our platform provides - and we can sign you up for one of our free monthly webinars covering the modules of your choice. Thanks for using M3 and providing us with such thorough feedback. We appreciate you!

June 2019

Maureen from Pyramid Hotel Group

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

June 2019

M3 System

Overall, the system is great! It is very outdated compared to the other systems out there, but it does the job. As long as you have a process down, there should be no problems!

Pros

-The ability to maintain a lot of financial information and translate this into readable and detailed reports in either Excel or PDF format is excellent! -The ease of uploading budgets with a single spreadsheet. -The training videos were helpful for me as a first time user of the system.

Cons

-The GUI is outdated. -Occasional system crashes. -Running reports is easy - but it takes a lot of clicks/questions to get the report. Once you click "Finish" and you realize you selected the wrong property or period, you would have to re-do the steps. Also, it takes a long time to pull the report, approximately 15-20 minutes per property. -Uploading budgets are easy - however, when there is an error, the message it displays is not very helpful. You would have to try and determine what caused the upload to error out.

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2019

Basic and user friendly!

Easy to learn and use. Needs to be sleeker.

Pros

Easy to learn and navigate and use for new users.

Cons

It has a dated look and seems old. Not meant for big groups.

Response from M3

Replied January 2019

We at M3 appreciate all feedback and thank you for the kind remarks. We also appreciate taking the time to provide this review. We are constantly upgrading the accounting product and while the "look" may not change that often, the features and functionality have been enhanced and upgraded hundreds of times - all at no charge to our customers. We are proud that we have never charged an upgrade fee, that we work without formal agreements and that these values have helped us grow to almost 5,700 individual properties that use M3 on a daily basis. These customers include some of the largest companies and most complicated portfolios in the industry. I am not sure what this reviewer deems a "big group"; however, M3 serves hundreds of customers with more than 10 properties in their portfolio with many of those in the 100 property range. Thank you for your comments and most of all thank you for your business.

May 2020

Laurie from Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great accounting program.

I have been using M3 for 5+ years now and I love how easy it is to use.

Pros

I love the many reports that you can pull to help you stay on track with your budget and invoices.

Cons

Honestly, there isn't anything that I don't like about M3 accounting software. It's easy to use....

Response from M3

Replied May 2020

Thanks Laurie. We truly value serving you and your hotel. It's because of you and relationships with customers like you, that M3 has been able to become the #1 hotel accounting specific software company in the United States and can boast more than 6,200 hotels on our cloud based platform. Thank you for being part of our M3 family.

February 2020

Kerry from MVNU Management Llc

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Best Accounting Software for Hospitality Industry

M3 is the best top of the line accounting software for the hospitality industry. I have used several different softwares and this is compatible with almost all PMS systems and can automatically generate a daily revenue report from the PMS automatically with most franchised properties.

Pros

What I like most about this software is the ease of use. It is very easy to use, as well as train employees to use. Customer support is excellent and always available.

Cons

There is nothing that I dislike about this software.

Reasons for Choosing M3

Ease of use, customer support, ease of implementation.

August 2019

Bethany from Sanibel Vacations

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Always Enjoy This Prodruct

I have always enjoyed my experience with M3. I highly recommend them to anyone looking to try them!

Pros

We have been using M3 for over 5 years for night audit at our hotel. It is very easy to use for all of our reporting and their customer service is very receptive.

Cons

There is nothing I dislike about this. Anything that we've ever had a problem with, they've updated through the years to make better.

February 2020

zantrail from kip

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

M3

with it being a automatic system it speeds up my work time

Pros

this software is amazing, all you have to do is input the numbers from your audit print. and it files automatically for you

Cons

at this moment there is nothing to not like about it makes my job 100% easier