Dynamics 365

Dynamics 365

4.32

(4375)

best for

  • Accounting
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
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What is Dynamics 365?

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers ... read more
Microsoft Dynamics 365 business performance
Microsoft Dynamics 365 business performance
Microsoft Dynamics 365 sales dashboard
Microsoft Dynamics 365 sales dashboard
Microsoft Dynamics 365 desktop & mobile view
Microsoft Dynamics 365 desktop & mobile view
Microsoft Dynamics 365 relationship insights
Microsoft Dynamics 365 relationship insights
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User Review Highlights

4.32

4,375 Reviews

5
2,116
4
1,636
3
491
2
91
1
31
4

Ease-of-use

out of 5
4

Customer Support

out of 5
4

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"Dynamics 365 is a great app provided by Microsoft to run your business. Being a part of the Microsoft is a huge advantage as it becomes more integrated to other MS Office programs."
  • icon"It is nice software, easy to use. The UI is also good, neet and clean."
  • icon"It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help."
  • icon"It needs some customization for your need and sometime it gives you errors and that is little unlikely to be in Microsoft products."
  • icon"It turns some people off to products when they have to wait for a live agent, and even worse- that's the only option. I didn't make this a priority simply because I'm not in the category."
  • icon"The thing that bothers me most about software is that some features are hard to tinker with."

Read user reviews

How much does Dynamics 365 cost?

Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.

Starting price

$50.00 per month

Free trial

Available

Free version

Not Available

Which features does Dynamics 365 offer?

Top Dynamics 365 features and user ratings for each are:

Reporting/Analytics
4.5 (63)
Financial Reporting
4.5 (71)
Lead Management
4.4 (104)
Task Management
4.5 (104)
CRM
4.5 (83)
Financial Management
4.5 (117)
Billing & Invoicing
4.6 (76)
Document Management
4.5 (136)
Contact Management
4.5 (219)
Accounts Receivable
4.4 (176)
Collaboration Tools
4.5 (189)
Bank Reconciliation
4.4 (162)
Interaction Tracking
4.3 (82)
Accounts Payable
4.4 (209)

This data is sourced from real user reviews, to provide you with unbiased context from people who actually use Dynamics 365.

How easy is Dynamics 365 to use and deploy?

Dynamics 365 supports all deployment options, including: Cloud, SaaS, Web-based, iPhone, Android, Windows, Linux, Windows, Mac, Linux.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about Dynamics 365

4.32/5 out of 4375 Reviews

Showing 1 - 5 of 4,365 reviews

Bernard

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

Excellent CRM solution for unique uses

User Profile

Angela

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

Are you a business user that loves data? Get Dynamics CRM!

At my previous organisation we used Dynamics 365 to create customer service tickets, capture leads and sales to create sales pipeline visuals, capture our suppliers and vendors with automated reminders. We used so many features, including using groups to control who see which section of CRM! So we could keep everyone on the same platform without giving them different URLs or different software!

Pros

The development process is easy to control and roll back whenever you want to. Moving new features from development to QA to PROD is a breeze with the wizard processes. Being able to develop each section on its own means you can make speedy differences for your teams quickly and effectively.

Cons

I was lucky enough to have SharePoint experience before I started using Dynamics CRM but the learning curve with the terminology specifically for Dynamics meant a lot of repetitive googling to ensure I wasn't about to break things during development.

Sabelo Lawrance

Company size: 11-50 employees

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2022

Dynamics 365 best way to create a document

Dynamic 365 is the best software for office use to create files document presentations and many more. With this software you can sort and create documents according to you office or personal computer.

Pros

Using dynamic 365 is more efficient more especially when it comes to audio typing and creating presentation through his PowerPoint. This software is recommended for everyone who is who is using the computer and wish to create a document.

Cons

There's nothing to say that have a negative impact when it comes to this software just that when it's not connected to an internet it won't be able to save the document on your cloud but it does have an alternative option to save them and your computer.

Reasons for choosing Dynamics 365

It seems too complicated for me and it did not have the option to save on Cloud.

Reasons for switching to Dynamics 365

It seems too complicated for me and it did not have the option to save on Cloud.

Renaud

Company size: 11-50 employees

Industry: Medical Devices

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

August 2022

Cumbersome, not very portable

It was ok, but I fund the software to be too cumbersome to use efficiently

Pros

This is a full feature solution that can integrate in a ERP system with lost of options

Cons

It looks lime it was developed years ago and has not changed much. The mobile application is not great and the customization is difficult, long and expensive

Reasons for choosing Dynamics 365

At the time it seemed to be the better solution. Things have evolved and it looks like Dynamics lags behind the times

Reasons for switching to Dynamics 365

Tigerpaw was limited and not easy to use

James

Company size: 11-50 employees

Industry: Accounting

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

April 2022

Microsoft Dynamics 365 Review

What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales. Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.

Pros

The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.

Cons

The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.

Reasons for choosing Dynamics 365

This software features exceptional performance more than other software programs we have tried. The software has been hierarchical. Since the beginning of the year, one of my employees was not reliable with InfoFlo, but with this software he has improved his proficiency 75%. My favorite thing is that it's easy to use it and gives more value to my money from other software programs. There are many features that other software programs do not address.

Showing 1 - 5 of 4,365 reviews

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