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Frontrunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
What is Dynamics 365?
Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word.
The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.
Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers ... read more




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User Review Highlights
4.32
4,375 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Dynamics 365 is a great app provided by Microsoft to run your business. Being a part of the Microsoft is a huge advantage as it becomes more integrated to other MS Office programs."
"It is nice software, easy to use. The UI is also good, neet and clean."
"It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help."
"It needs some customization for your need and sometime it gives you errors and that is little unlikely to be in Microsoft products."
"It turns some people off to products when they have to wait for a live agent, and even worse- that's the only option. I didn't make this a priority simply because I'm not in the category."
"The thing that bothers me most about software is that some features are hard to tinker with."
Read user reviews
How much does Dynamics 365 cost?
Customer Insights: From $1500 Per tenant/month Customer Voice: From $200 per tenant/month Sales Professional: $65 per user/month Sales Enterprise: $95 per user/month Sales Premium: $135 per user/month Microsoft Relationship Sales: $162 per user/month Please contact Microsoft for further pricing details.
Starting price
$50.00 per month
Free trial
Available
Free version
Not Available
Which features does Dynamics 365 offer?
Top Dynamics 365 features and user ratings for each are:
Reporting/Analytics
Financial Reporting
Lead Management
Task Management
CRM
Financial Management
Billing & Invoicing
Document Management
Contact Management
Accounts Receivable
Collaboration Tools
Bank Reconciliation
Interaction Tracking
Accounts Payable
This data is sourced from real user reviews, to provide you with unbiased context from people who actually use Dynamics 365.
Other Top Recommended Accounting Software
How easy is Dynamics 365 to use and deploy?
Dynamics 365 supports all deployment options, including: Cloud, SaaS, Web-based, iPhone, Android, Windows, Linux, Windows, Mac, Linux.
4.32/5 out of 4375 Reviews
Showing 1 - 5 of 4,365 reviews
Bernard
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Excellent CRM solution for unique uses

Angela
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2022
Are you a business user that loves data? Get Dynamics CRM!
At my previous organisation we used Dynamics 365 to create customer service tickets, capture leads and sales to create sales pipeline visuals, capture our suppliers and vendors with automated reminders. We used so many features, including using groups to control who see which section of CRM! So we could keep everyone on the same platform without giving them different URLs or different software!
Pros
The development process is easy to control and roll back whenever you want to. Moving new features from development to QA to PROD is a breeze with the wizard processes. Being able to develop each section on its own means you can make speedy differences for your teams quickly and effectively.
Cons
I was lucky enough to have SharePoint experience before I started using Dynamics CRM but the learning curve with the terminology specifically for Dynamics meant a lot of repetitive googling to ensure I wasn't about to break things during development.
Sabelo Lawrance
Company size: 11-50 employees
Industry: Computer & Network Security
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2022
Dynamics 365 best way to create a document
Dynamic 365 is the best software for office use to create files document presentations and many more. With this software you can sort and create documents according to you office or personal computer.
Pros
Using dynamic 365 is more efficient more especially when it comes to audio typing and creating presentation through his PowerPoint. This software is recommended for everyone who is who is using the computer and wish to create a document.
Cons
There's nothing to say that have a negative impact when it comes to this software just that when it's not connected to an internet it won't be able to save the document on your cloud but it does have an alternative option to save them and your computer.
Reasons for choosing Dynamics 365
It seems too complicated for me and it did not have the option to save on Cloud.
Reasons for switching to Dynamics 365
It seems too complicated for me and it did not have the option to save on Cloud.
Renaud
Company size: 11-50 employees
Industry: Medical Devices
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2022
Cumbersome, not very portable
It was ok, but I fund the software to be too cumbersome to use efficiently
Pros
This is a full feature solution that can integrate in a ERP system with lost of options
Cons
It looks lime it was developed years ago and has not changed much. The mobile application is not great and the customization is difficult, long and expensive
Reasons for choosing Dynamics 365
At the time it seemed to be the better solution. Things have evolved and it looks like Dynamics lags behind the times
Reasons for switching to Dynamics 365
Tigerpaw was limited and not easy to use
James
Company size: 11-50 employees
Industry: Accounting
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Microsoft Dynamics 365 Review
What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales. Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.
Pros
The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.
Cons
The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.
Reasons for choosing Dynamics 365
This software features exceptional performance more than other software programs we have tried. The software has been hierarchical. Since the beginning of the year, one of my employees was not reliable with InfoFlo, but with this software he has improved his proficiency 75%. My favorite thing is that it's easy to use it and gives more value to my money from other software programs. There are many features that other software programs do not address.