Dynamics 365

Excellent CRM solution for unique uses

Are you a business user that loves data? Get Dynamics CRM!

At my previous organisation we used Dynamics 365 to create customer service tickets, capture leads and sales to create sales pipeline visuals, capture our suppliers and vendors with automated reminders. We used so many features, including using groups to control who see which section of CRM! So we could keep everyone on the same platform without giving them different URLs or different software!

Pros

The development process is easy to control and roll back whenever you want to. Moving new features from development to QA to PROD is a breeze with the wizard processes. Being able to develop each section on its own means you can make speedy differences for your teams quickly and effectively.

Cons

I was lucky enough to have SharePoint experience before I started using Dynamics CRM but the learning curve with the terminology specifically for Dynamics meant a lot of repetitive googling to ensure I wasn't about to break things during development.

Dynamics 365 best way to create a document

Dynamic 365 is the best software for office use to create files document presentations and many more. With this software you can sort and create documents according to you office or personal computer.

Pros

Using dynamic 365 is more efficient more especially when it comes to audio typing and creating presentation through his PowerPoint. This software is recommended for everyone who is who is using the computer and wish to create a document.

Cons

There's nothing to say that have a negative impact when it comes to this software just that when it's not connected to an internet it won't be able to save the document on your cloud but it does have an alternative option to save them and your computer.

Cumbersome, not very portable

It was ok, but I fund the software to be too cumbersome to use efficiently

Pros

This is a full feature solution that can integrate in a ERP system with lost of options

Cons

It looks lime it was developed years ago and has not changed much. The mobile application is not great and the customization is difficult, long and expensive

Microsoft Dynamics 365 Review

What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales. Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.

Pros

The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.

Cons

The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.