Worked well for communicating budget information to Finance Commissioners and provides easy access to the public. Looking to use more of the functionality to stream line monthly dashboards for management review.

OpenGov is very easy to use and is versatile. Users can easily view data in various graphical formats, drill down into and see more detail, download the data and more. It makes communicating large amounts of data fast and easy.

Possibility for some users to misinterpret the data. This can be mitigated with dashboards and saved reports. A few times we have ran into glitches where updates don't load properly or chart of account changes don't save and had to rely on customer support which we have found to be very responsive and helpful.

OpenGov's project team and the product itself enabled the City budget to easily move to the 21st century. In addition, with their help the City was able to get the 2021 budget done in record time with high user acceptance from department heads. The project team also was careful to explore many of the other compelling features of OpenGov, even if deploying those will come in this year. Specifically, Open Town Hall, Stories and the Transparency Portal are compelling for engaging constituents and building trust with citizens.

The City uses Tyler Incode as its financial system of record but needed a robust budgeting tool that Tyler lacked and wanted to move away from labor-intensive spreadsheets. Being able to easily extract datasets from Tyler was key to project success. In a small City with tight resource constraints, launching a new tool in the midst of the pandemic might have been somewhat risky. I have worked in Tier 1 ERP software and related reporting tools for many years as an implementation consultant. Comparing project methodologies, OpenGov has a superior model. Week by week, our team of three easily stepped through product overview, training, then data extraction from Tyler, then building our own datasets for budgets. OpenGov optimized our time and got the job done on schedule.

Initially, the standard reports in Budgeting & Planning were a little limited in scope, but OpenGov is clearly aggressive at pushing out new features. Their "NextGen" report tool came out early on in our project and has been a huge improvement.

ability to assemble multiple general ledger accounts easily.

support group very helpful and software meshes well with our financial system providing instant visual of various funds and general ledger accounts--by department.. allows great tool for forecasting and budget implementation.

some areas are difficult to navigate --you have to make some assumptions not mentioned in the instruction manual. the instruction manual too generic --does not present details for navigating that persons assigned to users end up having to contact support group for answers.

OpenGov has revolutionized our budget and reporting process. I could not have imagined how it would set the tone of our entire budget process. The entire agency has adapted to it from budget development, implementation to reporting. I often think about how I could not imagine the budget process without OpenGov, especially during the time of the pandemic. For a small budget office like ours, OpenGov is like having an extra member of the team!

There is an ease of use with the product that extends from those who use it only once per year to those who use it on a daily basis. It is always amazing to see how quickly people adapt to using the software. Additionally, the customer service is the best I have seen in over 35 years working in local government budget and administration. I know that whenever there is a question or issue, OpenGov will be there to help support and problem-solve.

OpenGov is always improving on its products and implementing new features. Many times, they move ahead with improvements faster than we can keep up! As a result, there are many new features that I have not had time to experiment with, but I know as time permits, I can delve into them and implement on our time schedule.

This platform provides us with a way to provide information to the public in a unified and seamless way.

The ease of use and flexibility to customize the appearance and functionality of the dashboards is the biggest pro of this platform. We have a significant number of performance measures plus additional initiatives, and creating a seamless, integrated design to make it easy for people to move through the different measures and data. Open Gov has helped us figure out how to create some navigation that allows us to provide that level of usability without having to design a separate website.

The main challenge we have is limitations on the ways we can visualize performance measures where the goal is to be less than something. OpenGov has been helpful for figuring out options and letting us know their road map for when new visualizations might become available