Genbook Software
FrontRunners
About Genbook
Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.
Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences.
Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results....
Genbook Pricing
Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.
Starting price:
$25.00 per month
Free trial:
Available
Free version:
Not Available
1 / 5
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Genbook Calendar
Genbook User Reviews
OVERALL RATING
Showing 1 - 5 of 274 reviews
Sizzly
Company size: 2 - 10 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Best scheduler
Kelly
Verified reviewer
Company size: 1 employee
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Happy user for almost nine years
Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.
Pros
What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.
Cons
The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.
Reasons for choosing Genbook
It’s been nine years since I started with Genbook, so while I can’t remember any of the other online booking systems I researched, I do remember that Genbook was the easiest and most simple to use of all the test appointments I booked while trying to decide what system to go with.
Reasons for switching to Genbook
The day spa I worked in used a very inferior booking system that consistently lost or changed my appointments. I changed my own books to Genbook and never looked back.
Response from Genbook
Hi Kelly, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
Replied December 2019
AMY
Company size: 1 employee
Industry: Mental Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2020
EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE
I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.
Pros
EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.
Cons
I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.
Reasons for choosing Genbook
EASE OF USE AND ALL OF THE FEATURES WITH THE CUSTOMER SERVICE.
Response from Genbook
Hi Amy, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
Replied March 2020
Brannigan
Company size: 1 employee
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
I love genbook
I love Genbook and have been using it for 6 years until they sold out to BOOKSY
Pros
My favourite feature was that they automatically send out review requests to every client
Cons
I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes
Reasons for choosing Genbook
I love the automatic review requests. It’s how I built my entire clientele
Reasons for switching to Genbook
Had multiple jobs at spas
Heather
Company size: 1 employee
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Minimal offerings for average price.
At first it was great. Over time, they got lapped by other platforms. Might still be great if you're, say, a photographer, but don't waste your time with this if you're a massage therapist.
Pros
When I first signed up for Genbook, it was one of the only scheduling platforms available and I thought it was great. It encouraged folks to leave reviews and even though they were only on the platform, people thought they were Yelp reviews and I was killin' it. I paid $9.99/month.
Cons
The price doubled, then doubled again. I looked for alternatives and found Genbook's competitors offered HIPAA compliant SOAP notes, SEO optimization, etc. All things I didn't know were available—at a lower price. MassageBook has now raised their rates to be the same as Genbook was when I left, but for the increase in visibility and business, I'm happy to pay it!
Reasons for choosing Genbook
It was what I found.
