About Genbook

Genbook is a cloud-based appointment scheduling solution that caters to small and midsize businesses across industries such as beauty, wellness, medical, home services and more. Key features include appointment reminders, automated scheduling, online booking and payments, client database and calendar synchronization.

Genbook helps users collect feedback from their customers after their appointments, share these reviews and ratings on social media and link them to Google Search. Genbook’s users can also collect payments or deposits online and in-store and capture credit card details for further processing.

Additionally, Genbook enables users to send reminders to their customers via email or SMS texts. The solution also offers mobile applications ...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

241 Reviews of Genbook

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(178)

178

4 stars

(55)

55

3 stars

(3)

3

2 stars

(2)

2

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 241 results

December 2019

Kelly from Are Working Hands Massage

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Happy user for almost nine years

Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

Pros

What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

Cons

The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.

Reasons for Choosing Genbook

It’s been nine years since I started with Genbook, so while I can’t remember any of the other online booking systems I researched, I do remember that Genbook was the easiest and most simple to use of all the test appointments I booked while trying to decide what system to go with.

Response from Genbook

Replied December 2019

Hi Kelly, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

March 2020

AMY from Heathcare

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Reasons for Choosing Genbook

EASE OF USE AND ALL OF THE FEATURES WITH THE CUSTOMER SERVICE.

Response from Genbook

Replied March 2020

Hi Amy, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

December 2019

Valerie from Bare Down There Waxing

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2019

Needs more marketing features

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons

Complete lack of filters for clients. It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Response from Genbook

Replied December 2019

Hi Valerie, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have this with our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

December 2019

RED from A TOUCH OF RED

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Genbook takes care of my business

Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!! Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love. -Red

Pros

Ease of use for clients, it is quick and easy to setup their account and schedule.

Cons

clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.

Reasons for Choosing Genbook

ease of use for clients, simple yet deep user interface for me price

Response from Genbook

Replied December 2019

Hi Red, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

December 2019

Natasha from StylesByMzFit

Verified Reviewer

Company Size: 1 employee

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Thoroughly enjoy using Genbook

I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Pros

I like that this software is always updating and ensuring that we're able to use it with ease.

Cons

My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Reasons for Choosing Genbook

At the time, Genbook had more features than Vagaro.

Response from Genbook

Replied December 2019

Hi Natasha, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team