Genbook

RATING:

4.7

(278)

About Genbook

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience. Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences. Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results.

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Genbook Pricing

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

Genbook Calendar
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Genbook Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Genbook

1 - 5 of 276 Reviews

Sizzly

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Best scheduler

User Profile

Rebecca Taylor

Verified reviewer

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Like Having a Virtual Receptionist

I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!

PROS

Ease of use. I can customize my availability each day and each session. I love how it automatically sends reminders two clients Which minimizes no shows. I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer. Great customer service.

CONS

The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal. I wish they integrated with Mailchimp as well as Constant Contact.

Reason for choosing Genbook

Best overall features for the price.

Vendor Response

Hi Rebecca Taylor, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

David

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Essential Business Tool

Genbook solves many issues for a small business like mine, for example, online booking, managing appointments online without the need to call me. Online presence with reviews. It allows me to work simultaneously as clients manage their appointments online. This is a game changer for me! People book their appointments online from anywhere and at any time. I do not have the hassle to phone chase my busy clients.

PROS

Genbook allows me to run my entire company online that gives my clients an easy & efficient way to manage their appointments 24/7. It sends our a confirmation & reminders which significantly reduces missed appointments. Clients receive a followup email which they may leave a public review for others to see, creating an online presence which is key these days as more and more people utilize online tools to conduct their business. As an admin, I have full control of many settings to customize the kind of business that works best for my practice.

CONS

There are so many product offerings within Genbook, that for my business type, I will not use. Adding more options could mean higher costs which concerns me. So far, the pricing of Genbook remains unchanged.

Reason for choosing Genbook

The pricing model and features were key that best matched my business needs.

Vendor Response

Hi David, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Heather

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed May 2022

Minimal offerings for average price.

At first it was great. Over time, they got lapped by other platforms. Might still be great if you're, say, a photographer, but don't waste your time with this if you're a massage therapist.

PROS

When I first signed up for Genbook, it was one of the only scheduling platforms available and I thought it was great. It encouraged folks to leave reviews and even though they were only on the platform, people thought they were Yelp reviews and I was killin' it. I paid $9.99/month.

CONS

The price doubled, then doubled again. I looked for alternatives and found Genbook's competitors offered HIPAA compliant SOAP notes, SEO optimization, etc. All things I didn't know were available—at a lower price. MassageBook has now raised their rates to be the same as Genbook was when I left, but for the increase in visibility and business, I'm happy to pay it!

Reason for choosing Genbook

It was what I found.

Angela

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Fire your receptionist

Genbook allows clients to book appointments online through my website with the press of a button. When I’m in session I can’t answer my phone or respond to emails, but clients can schedule with me even when I am unavailable to book appointments for them. They can even book when I am asleep or away from work! I don’t have a secretary or an admin for my office and don’t need to hire one.

PROS

Easy to use interface and there’s an app so I can manage appointment a from my phone. I can also charge credit cards from my phone using Stripe that come integrated with the software. Customer service has always been been helpful.

CONS

Over the last few years the software price jumped from $20/month to $40/month. That was a steep increase. I’m willing to pay it because it’s probably the best appointment scheduling software out there. There are certainly clunkier products that aren’t as steamlined. While I like that my clients can see what appointments I have available, it also creeps me out that anyone can go online and look at my schedule. I work in mental health and this can get weird. That’s the downside to providing an online scheduling system – no privacy.

Reason for choosing Genbook

Better interface and easier to use. Good looking product. Seamlessly integrates with my website.

Vendor Response

Hi Angela, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019