Genbook Calendar
Supported Operating System(s):
Web browser (OS agnostic), Windows 10About Genbook
Genbook is a smart all-in-one online scheduling solution that helps small business entrepreneurs build a better business experience. Key features include appointment reminders, automated scheduling, online booking and payments, client database, and calendar synchronization.
Genbook helps users collect feedback from their clients after their appointments, share these reviews and ratings on social media and link them to Google Search. Genbook’s users can also collect payments or deposits online and in-store and capture credit card details for further processing.
Additionally, Genbook enables users to send reminders to their customers via email or SMS texts. The solution also offers mobile applications for iOS and Android devices and supports integ...
265 Reviews of Genbook
Average User Ratings
Overall
4.69 / 5 stars
Ease-of-use
5.0
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
December 2019
Rebecca Taylor from American Hypnosis & Coaching Academy
Verified Reviewer
Company Size: 2-10 employees
Industry: E-Learning
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2019
Like Having a Virtual Receptionist
I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!
Pros
Ease of use. I can customize my availability each day and each session. I love how it automatically sends reminders two clients Which minimizes no shows. I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer. Great customer service.
Cons
The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal. I wish they integrated with Mailchimp as well as Constant Contact.
Reasons for Choosing Genbook
Best overall features for the price.
Response from Genbook
Replied December 2019
Hi Rebecca Taylor, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
March 2020
AMY from Heathcare
Company Size: 1 employee
Industry: Mental Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE
I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.
Pros
EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.
Cons
I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.
Reasons for Choosing Genbook
EASE OF USE AND ALL OF THE FEATURES WITH THE CUSTOMER SERVICE.
Response from Genbook
Replied March 2020
Hi Amy, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
February 2021
Norma from Moon Tide Massage
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
Easy to use and clean user interface
Pros
I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful!
Cons
I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing.
Reasons for Choosing Genbook
Genbook had more features and hands heal EHR was more "clunky" and not user friendly
Reasons for Switching to Genbook
Genbook had more options than when I managed an online calendar manually
Response from Genbook
Replied February 2021
Hi Norma, We really appreciate you taking the time to leave us this amazing review! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
December 2019
Valerie from Bare Down There Waxing
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
December 2019
Needs more marketing features
I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.
Pros
Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.
Cons
Complete lack of filters for clients. It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.
Response from Genbook
Replied December 2019
Hi Valerie, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have this with our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
December 2019
RED from A TOUCH OF RED
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Genbook takes care of my business
Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!! Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love. -Red
Pros
Ease of use for clients, it is quick and easy to setup their account and schedule.
Cons
clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.
Reasons for Choosing Genbook
ease of use for clients, simple yet deep user interface for me price
Reasons for Switching to Genbook
Too expensive for one person business. Also, I hated their customer service people; they were rude and mean. I was nervous about MindBody not allowing me to keep my client list if I decided to leave them.
Response from Genbook
Replied December 2019
Hi Red, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
