We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.

This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up.

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.

One of my favorite features of luma is the ability to provide an on-demand link to patients that has easy to follow prompts. This sets luma apart from many other platforms.

Sometimes the broadcast are difficult to send.

The fact that the team hid from us the lack of integration with our EMR until very late in the process.

Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive.

Outstanding feature set, great pricing, superb customer support.

Luma has been on the forefront of the pandemic and has helped our company to better serve our patients in a rural underserved community.

Luma does not make mistakes. If we made a human error, Luma still followed the systems in place.

Luma is designed and built by a sophisticated technology team.

It has been a wonderful experience, I don't see our office ever letting go of LUMA as its helped our office run more efficient as its like having an extra employee. Luma reminds patients about appt's.

Luma is an amazing addition to our Medical Practice.

We implemented Luma as our telemedicine platform about 6 months ago and I would say it has significantly improved our ability to care for our patient's who otherwise could not see us.

The software is user friendly and offers a great deal of  ways to track patient customer service. Feedback allows constructive improvement ideas.

Compared to some of the other products in the patient communication space, the team really understands user experience and business operations. It is easy to use, modern, and always improving.

Luma has features that we haven't fully utilized, but the ones we use are so helpful. As far as support, the support team is very quick to respond and help resolve any problems.

We also love that it integrates with our EMR so it can automatically send messages to patients after they leave their appointments asking them to rate us.

So far the service has been top-notch and [SENSITIVE CONTENT HIDDEN] is amazing at taking our vision and making it happen in Luma.

I love the forward thinking and quick release of new features that actually work as they as should.

We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again.

We went to Luma health to get an option that offer our patients the ability to book online. They confirmed their software integrates perfectly with our EMR.

Apart from certain that things that can be tweaked here and there, the software is really nice.

Luma has also brought a suite of texting tools that have largely shifted incoming patient interactions from our phones to their texting web Hub which the front office staff and the patients love.

I feel our practice had an excellent overall experience with the texting and survey product that Luma offers. Our set up was quick and I received as much support help as needed.

My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs.

Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online.

The product has a gazillion different features and loves to expand its offering into new industries. They give you access to everything via a robust API and good reporting.

As an enduser I appreciate a clean and easy interface. Easy payments and bookings and canceling.

My overall experience with this app is great. It’s is very user friendly.

Besides the horrible service they have not kept up with technology.

This experience may also be attributed to trying to schedule massages where schedule management is difficult.

It's disappointing on the whole, because I see it as a decent booking system with potential, if they kept up with the times and listened more to their users.

Integration with existing platforms was a little difficult, and getting others to try is has been hard as well.

The company is great, the people are helpful. The software is overpriced and clunky.

The inbuilt marketing functions are absolutely dire and Mindbody doesn't integrate with anything (it's not even on Zapier) so you'll struggle to build a great marketing machine using it.

I cut my losses and canceled the subscription very early after realizing how little help it was in my area.

I mainly used this through my iPad and there were some minor issues where it didn’t seem compatible with the iPad and I would have to navigate the site in a an odd way.

The interface was so old-school, and the customer service was absolutely terrible.

Mindbody is missing several key features such as double-booking options and the option for memberships is pretty difficult to use. MBO is very hard to train new people in using.

Very good experience with Mindbody, it helps me stay in shape and I love all dance classes. It always worked very well for me on my pc, for now I did not use it on another device.

My experience was $500 per month at two locations of nigthmares, frustration, and apologies for clients.

It's a great app when you gym has this kind app for the booking of their gym's class.

The only thing I don't like about this software is how hard it is to find all of your different studios' schedules.

Their staff team is also super helpful and they have many seminars and resources to help build your business.

This software is easy to install and has great customer support if you have questions. It simplifies booking appointments, adding inventory, taking payments and scheduling.

I haven't found any features that I don't like about Mindbody.

Absolutely love Mindbody and how easy they've made scheduling. I love that I can purchase class credits right from their site and I know what experience I am getting each time I log in.

Great for automation for business, also a good tool for user.

Generally I was very pleased in using this product. I haven't needed to use it in a little while.

I like the ease of use, and they were very supportive at start up and roll out.

It is a beautiful interface with lovely pictures and colors.

Each time we call up and try to speak with somebody to help us through something else that is not working correctly, we are given different information that causes more and more problems.

I have had trouble in the past managing my accounts. Since I need different logins for the studios that I visit, it can get a bit tricky.

It was great that our trainer was able to meet with us weekly to help us learn the system.

Really good customer service. Will give you discounts to get you to sign up.

It was the worst experience, afther that company, I had hired another that did the programming in 2 days and I was using it in 3 days at the 50% of the cost.

I took mine via zoom and it was very easy to enter and participate. This is inexpensive (even free if you choose) and you get to stay fit while having some fun.

US Dollar

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients. For additional information, visit lumahealth.io.


LongDescription

Patient Records Management

Messaging

Surveys & Feedback

Softphone

Patient Engagement

Practice Management

Online Forms

Customizable Reports

Rescheduling

Document Storage

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Charting

Progress Tracking

Client Database

Group Scheduling

Confirmation/Reminders

Virtual Waiting Room

SMS Reminders

Communication Management

Patient Intake

Customer Database

Recurring Appointments

Call Reminders

No-Show Tracking

Care Plan Management

Calendar Management

Scheduling

Payment Reminders

Multi-Location

One-to-One Messaging

Self Service Portal

Booking Management

Mobile Access

Compliance Management

E-Prescribing

Patient Education

Email Reminders

Workflow Management

Real-Time Updates

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Automated Scheduling

Chat/Messaging

Customizable Templates

Calendar Sync

Remote Treatment Planning

Physician Management

Customizable Branding

Contact Database

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Drag & Drop

Customer History

Patient Scheduling

Appointment Scheduling

Multi-Provider Practice

For Medical Purposes

For Family Medicine

Patient Questionnaires

SMS Messaging

Wait List Management

Online Scheduling

Cancellation Management

Patient Communications

Reporting/Analytics

Check-in/Check-out

Insurance Eligibility Verification

Multiple Appointment Types

Pre-Appointment Screening

Mobile Alerts

Two-Way Communication

Availability Management

Multi-Language

Referral Management

Claims Scrubbing

Claims Management

Data Import/Export

Virtual Visits

Client Portal

Billing & Invoicing

Live Chat

Web browser (OS agnostic)

Please request pricing from Luma Health here: www.lumahealth.io/#contact-us

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Luma Health

In Person

Live Online

Webinars

Documentation

Videos

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.


Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well.


Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.


Mindbody also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration.


Mindbody offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with Mindbody, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.



Treatment Planning

Employee Management

Purchase Order Management

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Real-time Scheduling

Booth Rental Management

Fitness Plan

Dues Management

For Salons and Spas

Referral Tracking

Contract/License Management

Task Scheduling

Financial Management

Secure Login

Reservations Management

Online Registration

Transaction History

Attendance Management

Attendance Tracking

Customer Accounts

Gift Card Management

Class Scheduling

Payroll & Commissions

Room Booking

Costume Management

eCommerce Management

Template Management

Promotions Management

Assessment Management

Starter $159: Manage your studio with the foundational tools you need to run your business, and the flexibility to add additional products as you grow. 
Accelerate $279: Build client relationships with elegant email campaigns and smart contact lists, and gain a deeper understanding of your business with comprehensive reporting. 
Ultimate $499: Take your business to the next level with unlimited automated email and text marketing, as well as customer feedback and referral tools. 
Ultimate Plus $699: Get the full power of Mindbody in one package, plus real-time KPI dashboards and a custom mobile app as unique as your brand.

Luma Health vs Mindbody

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