I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

Outstanding customer service. Very helpful and resourceful staff, I always got a prompt and warm response to my inquiries. I felt supported and well cared for.

Very simple and intuitive setup process. Super user friendly. Loved the add-on format for selecting the services I needed, not paying for features I wouldn't use.

I would have loved to be able to translate all of the automated emails for my francophone clients and be able to offer them with access to their accounts on a French platform but overall I was so satisfied with the product I found it was worth working around this minor issue!

The business problems I am solving appear to be those created by using Schedulicity. The 'Rockstars' are friendly, but whoever is in charge really needs to think about R & D and QA. I loved Schedulicity at its inception, now I see very little benefit to using it....unless you call mindless hours clicking on appointments to determine whether or not a session has been paid for each and every session for each and every client.

Scheduling is easy from my clients end. Set up was easy. I DID like the ability to quickly checkout clients and track packages. This functionality has had bugs for at least 6 months. Schedulicity has now introduced a new bug, such that on the calendar view, I cannot tell who has been checked out.

The number of bugs that are introduced and the absolute waste of time spent on non-sensical aesthetic icons. The lines of the icons became smaller. They got rid of an apple symbol. Who are the ad wizards who decided this is a necessary and useful functionality update? Most users of this product are literate. Most users of this product are seeking ease of use and functionality. Yes, we want it to look nice, but the icons actually look sillier and some poor developers spent time coding for this garbage! Their time could have been better spent fixings the bugs and developing a QA team! Sweet baby J, how can they constantly be updating but not testing for bugs? How can a really great product become so aggravating because millennials wish to spend their energy on the thickness of lines of icons, instead of what actually matters?!

It has saved me a lot of time and kept my clients on track with their bookings while I didn't have to do much on the backend. That has been a lot less stress for me and absolutely worth it!

I love that even on the free plan, the software still has very usable features, albeit limited.

I will have to admit it's a bit pricy, especially for a small one person business. However, if you're planning on growing and are serious about automating bookings and saving time, it really is a huge time saver!

Overall positive.

This was an easy software to use and set up. It helped us with logistical services around transporting kids from multiple schools to one studio for our after school yoga program.

This software was great for the average yoga studio. Easy to use and easy to see roster settings.

Awesome. They even waived the cost of services first year of CoVID as so many business shut down. Great service!

I really enjoyed Schedulicity and was easy to use both for my clients and I.

Didn’t have soap notes for client management.

Overall schedulicity is an incredibly useful application. I would recommend it for any salon trying to find a better way to manage appointments and allow customers to book them without having to have a dedicated receptionist.

Have heard wonderful things from customers about how easy it is to use Easily manage a whole team of individuals schedules with the app Makes appointment booking for salons, restaurants, businesses, students, and even a sales team easier The interface makes it possible for anyone to use this software with ease

While it works very well or many facets of business I have used this software in both a salon and a restaurant, on both the customer and business side. I can say that it is not necessarily built for every single industry and I feel providing that flexibility would allow for the software to be more useful for individuals who maybe work in two separate fields.

Every day laid out for me just how I wanted, no confusion, immediate notifications. Can't ask for more.

SO easy to use, everything is laid out simply and thoughtfully. They clearly gear their product to their appropriate audience and that is much appreciated. When I worked in the beauty industry, all I wanted was to deal with my clients, not spend time on over complicated apps or scheduling software. Schedulicity allowed me to do just that.

The problem is not with THIS software, the problem is with the over abundance of salon and spa scheduling software. There are literally hundreds to choose from and no real industry staple. My vote for the standard is indeed, Schedulicity.

I have used Schedulicity for my tutoring and test preparation business for almost three years. I love that I can integrate the app into my website and Facebook page. I keep my customers on my pages rather than sending them to a third party. The company is very responsive to the needs of their clients. The app if forever changing to better meet our needs. I am now able to change pricing per customer rather than just by service which is one of the suggestions that I submitted. For an extra $10 a month, you are able to add other providers on your account and you can change your plan at any time. I do not use the payment processing as I have PayPal integrated into my website. Again, I keep my customers on my website!!! Feel free to look at my website to see how I use the program, www.PromiseLearningATL.com

Ease of use, ability to customize for any business, multiple providers can be added, mobile and web interfaces, appointment notifications, integrates into my website and FB page, great customer service, always changing to better meet my needs

Payment interface is not PayPal

I believe that it is a great product I think they just need to fix some of the features but I don’t know whether or not that was because it was a trial basis. Software looks really nice is very easy to set up scheduling however if they can just add a feature for special scheduling it would be an awesome product.

it is very easy to use is very easy to set up your scheduling an appointment so I thought that was very good about the software. The aesthetics are very seamless and you can tell that the developers definitely kept in mind the end-user when setting up appointments at all levels.

It is a wonderful product I believe that it is not very useful for individuals who have fluctuating schedules. I’m not sure if this was just a limited platform when completing the trial but it would be nice to kind of see that because not everyone is able to schedule the same time every day.

ok

User friendly for the customers. Very efficient in notifying customers

Schedulicity does not protect the business that gave them business listing......i.e. customer creates a user name and password to compete with other businesses. Once a customer put a password and user name in the system, then they can go to other businesses in the system and use their same user name and password. i.e. like a beauty salon or a massage salon employee wanted to branch out on their own, then they already have their log in information. Schedulicity does not protect businesses customer list that was created by the business.

OUTSTANDING. Customer Support is amazing.

Schedulicity is outstanding when it comes to customer service. Any time I have had a question the response is immediate. The [SENSITIVE CONTENT HIDDEN] of the company and all of the staff truly appreciate their customers. When we had a Corona Virus shut down, we were not charged for services. I recently spoke with [SENSITIVE CONTENT HIDDEN] (rockstar) who helped me with my situation. I am so impressed by this company and I have worked with other scheduling companies in the past.

Yes, I wish they could let you know the open rate on emails sent to customers. I also think there are ways that other companies allow you to sell product online.

I have loved using Schedulicity. It's simple and convenient.

I love this platform because my patients and I all find it easy to use. It's been wonderful having my patients schedule online versus calling me directly.

There are really no disadvantages to this software. If I decide to start doing all of my patient files electronically, then I may need to find an alternate platform, since Schedulicity is merely for scheduling, and not a full mental health/healthcare platform.

The support staff was amazing. I’m doing my best to utilize all of the options schedulicity offers. I had a few questions, all of which can’t be super easy to answer via chat. She did a wonderful job and really impressed me. My experience with support staff solidified my dedication to using the schedulicity software! Thank you!

I was nervous because the click to chat response was not immediate, but when support staff from schedulicity got back to me I was so pleased! She answered my questions and then some! So friendly and so efficient!

Only that the click to chat had a longer response rate than I was use to!

I stay organized and have a way to color code various different types of calendar events.

Seems easy to use to meet my current needs in terms of using the calendar features. That is my main use at this time.

The calendar does not have a feature to repeat an appointment entry on a yearly basis. Hence, I can not use this calendar system to enter in birthday reminders that obviously occur on the same date each year.

When I first started my small business, I was searching for scheduling apps that met my needs. I noticed other businesses using Schedulicity and decided to give it a try. It was a great choice! The interface is pretty straight forward. You are able to add client profiles easily and they send meeting reminders.

The only issue I've had with Schedulicity is my reminder emails not being sent out. Luckily, their customer service is excellent. The problem was solved the same day.

Been great to use as a booking site. No real problems over the years using it.

-easy to use -many different groups/types of business using it -GREAT customer support -good feedback from my clients using it.

Can be a little difficult to use some of the features, from the point-of-view of the administrator.