It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.

It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.

I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.

As a small business owner, Vagaro is really helpful. By using the Vagaro app, users can easily appoint the service. On my end, its very easy to set , and learn the basics, such as scheduling auto reminders and emails for customers. It has the option to identify roles like owner, sales customer service bookkeeper, etc., so I can easily divide tasks.

Simple to configure and set up; proper guidelines are available for that As a small business owner, it is difficult to handle all the responsibilities associated with running a business. Vagaro really helps me to divide tasks and set automated reminders and emails. Payment options also secure here.

Paying the swipe fee for every credit card transaction is kind of a headache for me. It's a good option to take a one-time payment, like in this situation.

For the most part its pretty easy to use .

The reminders that are sent and my ability to sell products through my online store.

When the appointment email are sent it doesn't show the cost of the service or whe n reminders/confirmations are sent .

Horrible, Horrible Horrible Horrible Software

Not much, constant complaints on the online booking, outages, fake reviews

Arrogant, rude, will not fake plant reviews, I don't want reviews period. I trust Google for my reviews, not some podunk reviews from plant clients.

You can send reminders to your clients and it is easy to reach the right audience for your job.Its an easy hack for great success.

Vagaro is the most definitely the perfect choice for everyone else who would want to take his or her brand in another level.I use it for my fitness program and bookings.You can confidently communicate with your trainers and clients through phones with the ease use vagara and the best part of it , everything is done for free.

No complains about it so far so vagaro has done wonders for me.

I wanted to take a moment to express my sincere gratitude to [sensitive content hidden] for her outstanding support and assistance in setting up my account with Vagaro. Her dedication to ensuring a smooth onboarding process truly made all the difference. Throughout our interactions, [sensitive content hidden] exhibited a remarkable level of professionalism, patience, and expertise. She guided me through the setup process with clarity and precision, addressing all my questions and concerns along the way. Her warm demeanor and genuine enthusiasm for assisting customers shone through, making the experience both productive and enjoyable.

Vagaro offers incredible value for the money. With affordable pricing plans and a wealth of features included in each, it's a cost-effective solution for businesses of all sizes. You get more bang for your buck with Vagaro compared to other platforms.

Have not encountered any cons so far, everything has been very smooth

Easy to view your schedules overall by the day, week or month. Black out dates and change appointments if needed. Collect payments if deposit fees are required.

Users can be locked out if they have used other emails with different providers

Overall Vagaro is pretty easy to use. A person just needs to learn the SW and it will help maneuver the site

The easy of finding information I need to communicate with my contractors and clients

When I have other IT changes that Vagaro does not provide

I love everything about this app simple client friendly and great to work with

nothing to dislike, honestly its all so simply

Good experience an easily manageable calendar. I like the text received after i get an appointment. The calendar sync is slow but i do really like the calendar.

It has many features that i use and have a relative ease with.

It maybe the browser but sometimes buttons or features don’t work and stall out.

I love that Vagaro is available to my clients through any device that connects to the internet. They have a series of education videos right in the back office you can access on any page! So nice.

I would probably change the way people can pay on Vagaro in that I would like to be able to add my digital business accounts for people to pay such as Venmo, PayPal etc.

Its easy for clients to book appointments.

Its not as popular as other platforms that clients are accustomed to using.

I would not recommend Vagaro to a company in the spa/massage industry. The program has potential but the errors listed above cost us hundreds of extra dollars a week and also put our most coveted asset, our reputation, at risk.

We went with Vagaro because it had many of the features our customers were accustomed to, such as loyalty rewards and memberships.

The customer memberships don’t roll over if the customer doesn’t use the service that month. The way the system tracks multi service prepaid packages, is confusing and nonsensical. I spend countless hours a month combing the system for these errors and it makes our company look incompetent to our customers.

With Vagaro the purpose was always selling time. FIlling up the white space on the calendar with clients and making sure you did that as efficiently and productively each day as possible in order to create growth and profit for the company. Vagaro is a tool in which you are able to do that. But for bigger salons that need more details, reports, numbers, it does fall bit a short.

I liked that this system was super simple and straight forward. It is very easy to switch over to Vagaro from another company which is what we did. The ease of use is definitely a plus but it also was a reason why we left. It was not very detailed on other aspects that we needed more options and attention on.

I love a software company that has a well developed app for it's salon users. This is important for the team because they use this every hour to see and check their schedules. I think also the reports should have been more detailed and intricate but they may have improved that at this time. I don't think anything was difficult to use but because of it's ease of use, it meant that the software didn't really allow for as much information and details as we needed at the time to run a salon aiming towards growth. Things were hard to find or figure out because it wasn't provided in the reports or we had to add other features from outside companies to make up for lacking features.

See above.

Cheaper than others, but you get what you pay for in that it is glitchy and customer support is incompetent in troubleshooting.

POOR CUSTOMER SERVICE AND LACK OF EFFECTIVE SOLUTIONS. GLITCHY SOFTWARE. Vagaro USED to be a viable solution, but it is glitchy and tech support is (respectfully) incompetent when it comes to troubleshooting. It has been 4 days now of lost revenue and frustrated clients for my business. The only option that your customer service has been giving me is that they are trying to "replicate" the issue but haven't come up with a reasonable solution. They sent the issue to the developers two days ago. By the time we expect a response, it will be one week of lost revenue. We have had over a DOZEN clients report that they aren't able to complete checkout and all they keep getting is a "spinning red wheel." The solution offered by your tech support was to "refresh their cache," and to "change browsers" which is an unreasonable option to even offer, since there are clients who may not be even reporting issues and won't have that direction from us. No one from Vagaro has openly admitted that their is an issue with the software. This is inauthentic as how can over a dozen clients have issues with their web browsers or history(#gaslight)? It's clearly on your end yet no one has owned up to it at Vagaro. We are looking to switch due to lack of transparency, effective customer service and technical support.

Vagaro has been great. Even when My website domain host offered a booking site through them, they admitted theirs can't compare to everything Vagaro can do.

I love that I don't have to be a slave to my phone. I don't have to go back and forth with clients, "how bout this time? or this time? or this time?" they can just get online and see all my openings! I don't (often) have to leave my clients in the middle of appointments to book another one. When i'm off/busy i set my work phone to driving mode, directing my clients to book online. The reminder texts are a God Sent according to my clients and compliments very well the ability to set my clients up on a rotating schedule which is also very convenient! Oh, and the dashboard is a great tool to track busy times, slow times and number of clients, repeat clients and if they're booking online or not

I don't know if this is already a feature or something I need to do on my end through my phone but it'd be very useful if i got some sort of sound notification, a ding of some sort, when someone booked online so i would be aware of it when i'm super busy and think I know my schedule and end up telling a walk-in to come back when I think I have a gap in my day but it's been filled online. I do wish there was a way I could make certain appointments only available during certain times for services that I share a room with another stylist. And not that it happens often (maybe 3 times in 3 years) but when the site is down.... i feel totally lost, like a have no control over my life, I don't know when my next appointment is, who they are or what they're having done! it's awful. but it never lasts more than an hour or two I don't think.

Excellent! I can be anywhere there is wifi if a client wants to change their appt or has questions about booking or cancelling their appt. This site has saved me so much time, paper with online receipts, and is so efficient with the automatic appt confirmation. It has helped me be very efficient with organizing time, appts and has helped to increase revenues.Very up to date and easy to use from my iPhone or laptop!

for the client: accessible through an app, sign up with facebook as well, automatic emails and or texts to confirm appts, client may cancel appt, online forms easy to fill out for myself: accessible through the app, very easy to schedule and reschedule and cancel appts, a complete custom menu with limitless editing, email and text marketing, inventory easy to do using smartphone and barcodes, check out very efficient online, always choices, no need for a receptionist and very few telephone calls. Automatic confirmation of appts go to the client's email or text for them to add to their calendar

In Canada clients can't purchase on the website, although I do use Anycard online e-giftcards with the Stripe availability and clients can etransfer me directly or phone in their credit card for an online gift certificate. Must purchase an extra website feature if wanting more space for pictures, etc, so I end up posting on Instagram with examples, before and after. No feature to post videos, but I understand the site is looking in to this feature

Before Vagaro, we had one system for point of sale, one system for booking and a third for customer information management. We wanted a system that would do all of that and move our business to the next level. Vagaro was the answer to that, bar none. To have everything in one software package eliminates errors we were making when entering in things in multiple places previously. The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.

We were looking for one single system that could do everything for our business. Point of sale, booking, inventory, online booking, excellent reporting, custom forms, email/text marketing, etc. Vagaro has it all. It's one complete package that we can access remotely and via our phones at any time.

While this software was made mostly for Salons with numerous Stylists (Service Providers), it took a big of tweaking and being creative when setting it up for us. With us being a Sauna Studio, clients don't book people, they book actual rooms. There was a little bit of a learning curve on how to set that up properly but it works brilliantly now. I wish there was a little more customization on some deep settings, but all in all, I can't complain at all.

Overall I am getting used to it. Vagaro is like driving a stock car. I think they can use some improvements that will make the world of difference. Everytime I call customer service I learn of a secret "work around" that seems like it should just be included in the feature. I do not dislike the software I just know there are some major improvements that can be made to make this software so much better.

What I like the most about Vagaro is the user friendly mobile app. I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully. Other email marketing softwares I have used seem less successful in reaching the customers inbox.

The overall navigation of the site on the business end. Its alot of clicking around. The windows are hard to find. The search menu is annoying. If you are working in one window then have to edit something else you cannot continue or modify the edit within the same window you must leave that window enter another page then come back. Its too much back and forth for no reason. I do not like the reporting I think that could use alot of improvement. I do not like how I feel lost within Vagaro alot of times I find myself staring at the screen thinking "where do I go?" "How can I find this info?" These are not huge changes but I think with a few adjustment Vagaro's business user side can be more user friendly. Con: Marketing tool difficult to use. Con: when booking with multiple employees does not show all screens must click the name every time. Con: IOU feature, autopayments, editing packages and memberships for past and future sessions and costs.

I'm saving a lot of space not having to keep a paper schedule. Taxes are way easier, and if I used the software how it was meant to be used, it would be even easier. Baby steps! Haha.

It is super easy to use, and if it isn't, customer service is there to help. The tutorials help too! TONS! There were a few things I had to give up moving to Vagaro from my old software, but I told customer service about it and not only did they figure out a way for me to still kinda offer the same thing to my clients, soon after, they came out with the option I needed!!! Like they did it just for me!

It's NOT the software I have an issue with...It's payment processing. WAY TOO LONG TO GET PAID when my clients pay through Vagaro. I discourage it mostly.

Very good

I have been using Vagaro for well over twelve years. They have come so far in the features they offer. What I think is pretty amazing is their ability to respond and implement user feature requests. All of their features are user friendly and the support chats are easy to use and provide answers to solve any issues or questions you have.

There are a few fine details in the email marketing campaigns that need to be updates such as customizing the automations a bit more. In particular, I'd like automated emails to go our every year to my clients rather than the option maxing out at six months. Other than that, we still love Vagaro.

Support is deplorable and the integration with QuickBooks a total joke! I have been "working with" support for nearly a year to address this issue and to get the integration (push to QuickBooks) fixed, to no avail. Vagaro support continues to claim that the integration is working as it should but have never actually looked at the reports from within their system vs. the data they push to QuickBooks to confirm that this is so.... bottom line, it is not working properly and has not been for nearly 2 years!!

The POS system seems to work okay, for the most part. Appt setting also seems to work okay.

Integration with QuickBooks is a joke!! It has not worked for the entire 1.5 years we have been with Vagaro, regardless of the number of emails, texts, chats, phone calls I have had with support and the amount of data and information I have provided to them in order to address the issue and prove that the integration is not functioning properly. We cannot trust any of the data coming from Vagaro as it simply does not match their own information!! We have paid the $30/mo integration fees for months and months, yet Vagaro has never provided us with data that appears to be even close to accurate in any stretch of the imagination! My suggestion? Look for another platform if you intend to use QuickBooks for your accounting integration platform. If you are using another platform, I would strongly suggest that you investigate the capabilities and do your homework and seek out user reviews before selecting Vagaro for anything other than a straight POS and appointment management system.

I really love this booking system . I find it easy to use and reliable. I also love the chat feature. If I don't understand something or need help with something or just plain forgot how to do something Vagaro tech support is there to help. I first got it because I needed a website ASAP to look professional. I also needed a reliable booking system for myself and my clients. it has increased client retention and clients that did not like to book in advance no do so because they don't have to remember to call and then play phone tag until we get to talk. I am a sole proprietor. Even good people forget appointments , with the 3 reminders that clients get its hard to forget to come in. If they still do forget or no show you can check with Vagaro to see if the text actually went through. I had a client that said she never got the message. She seemed honest but I did not see how that could be possible. I checked with Vagaro and there was an issue with her phone service. I don't do this with everyone, but in this case she really did not get the message. I do love that wen a client confirms the appointment the color in the appointment book changes to orange . If not I call them up. I love how it keeps track of what I do and what the clients get. I also love that I can set rules for online booking. I have mine set to 48 hour advance booking notice and then I have to approve it. But its possible to have same day booking open as well or not at all. I can keep track of how I I take payment cash or credit or check. The gift certificates are wondeful too. You can have a little creativity with them. Now and then someone will call when I am closed for a gift. I can send them a gift certificate through email. You can also do email blasts. I think a text blast would be great too, although they don't offer this at the moment. .

The ease of use, and the fact that clients get repeat reminders. It has increased client retention. It also shows new clients that I am serious about the business. The website was so easy to set up.

It does not work with Square. I was using Square before I started with Vagaro. I love Square too. I think the ability to text blast would be great. I know it takes me days to read my own email. A text is read that day. I do wish I had more space on the website. I do offer more services than the average cosmetologist. I also wish there was an easier way to get products that I sell into Vagaro. I think this should be something that Booking systems and beauty companies work on together. it would be great if you could just dropa Dermalogica App into Vagaro. When prices change all products are updated. and so on . Any product line that a salon or spa could use should have something to just ad in easy peasy.

Since I am independent contractor and responsible for booking my own appointments, this really frees up a lot of time that I would have to spend on the phone booking and confirming appointments. Also helps me keep track of so many aspects of my business so I know at a glance what needs to be addressed, how and when. I have considered using other options and even signed up for a couple of trials but in the end I have stayed with Vagaro because nothing else has impressed me enough to switch.

Many available features and you only pay for what you need to use. Very intuitive interface and comprehensive online tutorials to help if you need help. I work in a salon with others who don't use salon management software and still do everything "old school". I am amazed at how much more time they spend on the things that Vagaro simply takes care of for me such as allowing my clients to book their own appointments online 24/7 and sending reminders and confirming appointments. I keeps track of my retail inventory and lets me know when I need to reorder and the customization of reports really help me see what areas of my business need attention.

When I recently changed salons and starting booth renting for the first time, I was advised by Vagaro that my client information would be transferred to my new Vagaro account with the previous salon owners permission. However, once I set up the new account the only thing that was transferred was client names, addresses, email addresses, phone numbers and appointment notes. NO CLIENT HISTORY AT ALL! I had over 1000 client names and I had no idea when they were in last, how often they came in, what services they booked. Customer service was not much help as this point since client history simply isn't something that they transfer as part of client data so not much they could do. I hope they add this feature in the future since it's really the only negative (although a pretty big one for me). I was able to send an email blast to the clients who had provided an email address but that still left a LOT of people who still needed to be identified as current clients and notified of my move. The process was far more labor intensive than it ever should have been and the length of time it took definitely cost me time and money.