Pretty much seamless appointment scheduling, reminders and now EMR. Occasionally have issues and the time change with customer support results in us having to wait a day or two for a response but other than that has been great.

Automated appointment scheduling. Very happy with the new implementation of simple SOAP EMR. This enables me to keep notes as close to what I was doing before without having to try to fit notes into pre-fabricated boxes.

Need automated wait list option.Have needed support to sort out how to download patient contact information.

1. Affordable 2. Great customer service - I've always gotten a very quick resolve and response back 3. Nice app for phone, nice to be able to text from it as well 4. Taking payments is great 5. Reminders work - patients love it 6. Awesome integration with website

1. Mostly aesthetic - could look a bit nicer, less clunky 2. Sometimes the dates on the phone app do not line up with a client's actual last appointment 3. On the phone app, you can only see your personal schedule, you cannot see another employees (needed as a boss) 4. When someone cancels, it still sends out a reminder to them about the appointment, so they will press cancel again. Once they cancel, I think they should not get any more reminders. It can be confusing. 5. Wish you also accepted other payment methods beyond Stripe - sometimes it just doesn't accept certain cards, so I have to use a separate paypal account. 6. HSA cards and some random credit cards don't seem to be accepted

I like the ease of scheduling my clients appointments. I just have to tap the date and time I want and click on my clients name and their appointment is scheduled. The reminders are very helpful also! My clients are reminded automatically about their appointments and I do not have to worry about calling them. The YellowSchedule has made my life more organized and efficient!

It worked for our organization but when it came time to cut costs, YellowSchedule was almost immediately eliminated.

What I liked most about the software was the feature which allows back and forth communication with clients through the software. I could essentially text with my clients without having to provide my phone number. Furthermore, they could reply directly to the text reminders to confirm or cancel their appointments. This was helpful in many cases when clients forgot or double booked themselves and had to cancel.

The price point was too high. Also the app was not user friendly. I found comparable software for a fraction of the price. I will admit however that I have not found comparable software for the price I want which also has the features I named above.

I was an early adopter of YellowSchedule and have been using it for over 3 years now. I honestly could not live without it. I am a driving instructor, on the road all day so unable to deal with phone queries and I operate as a one man band. The online booking facility is FABULOUS for me and my pupils as it allows them to check my availability and book lessons without having to wait for the end of the day for me to be able to call them back. It also means I don't have to spend my evenings playing catch-up with loads of phone messages about lesson bookings! The SMS reminders before a lesson are a real god send - teenagers are not the best at remembering lessons booked a week or so in advance and often make other plans, forgetting they have a lesson booked!! The SMS reminder either gives them time to re-arrange their other plans or to let me know they cannot make it, giving me time to sell their slot to someone else. Before YellowSchedule I had a real problem with "no shows" where I would drive to pick a pupil up and find they were not there as they had forgotten their lesson - a real cost to me in terms of fuel and time to get there plus lost income from the lesson which I could have sold to someone else IF I knew they weren't going to attend. Since YellowSchedule my No Shows have reduced to virtually ZERO (I've had one in 3 years - they confirmed their appointment 24 hours before, but still forgot!) At least I was able to charge them for the lesson as I had their confirmation that they would be attending! The team behind YellowSchedule are very friendly and approachable and very quick to respond to any issues or queries I have ever had. I cannot recommend YellowSchedule highly enough!

YellowSchedule reduces the entire appointment scheduling process to straightforward levels.

User interface of YellowSchedule could be developed in a more user-friendly way.

We need a new scheduler for a small Chiropractic office. What we had been using was inefficient and did not send reminder. We had to manually send reminders. It works efficiently. We are please with the software and rarely if ever, have any issues with it.

Easy to set up and use. I love that it text our patients 24 hours before

I wish the software had a pop messaging. You can text the customer but it does not alert you they have responded.

Saves me from paying an assistant and talking on the phone, my clients love it- they can schedule whenever they want and see all openings at once.

Hippa compliant, saves money, no errors, syncs with google calendar

I guess you could make it free? That I didn’t start using earlier.

We have used Yellow Schedule for 2 years now and it has cut down dramatically on the administrative burden experienced in matching up student availability with staff availability. The reminders/notifications are especially useful in maximizing attendance. We have also made use of the web-site / HTML version which has allowed us to create an easy to find URL.

Ease of use Individualized reminders

Nothing

Yellow schedule is fantastic!

This software is so easy to use. The scheduler is very user friendly and has many customizable features. It helps my workflow run smoothly.

The one thing I wish yellow schedule would offer as a feature is an automatic refresh feature.

This software decreases my no-shows and structures my days in the office.

Sometimes, the texts do not go out and it doesn’t let me know the names of who is confirming etc.

It’s easy to use, edit and review progress and trends. Automation SMS is accurate

Customized response prompts why clients cancel would be helpful

YS has been invaluable to us, as we have multiple staff seeing multiple clients, both on site and online. ALL reminders for clients are handled by YS, and these are multilayered - multiple SMS and Emails can be sent, at different time periods. Clients can book themselves into appointments, 24/7, using the online booking system which is part and parcel of YS. We have pushed the boundaries of the service, and now use it to - almost exclusively - to communicate by SMS with clients. Instead of merely a booking and reminder system, it is our centralised administration system for client bookings. Staff can see their appointments, and receive notification when appointments are booked, but also Management can also see all this information at a glance, and easily investigate communications between staff and clients - very effective for any complaint or query! Before YS, our 'did not attend' rate was sometimes over 50%, and now it is less than 10%. Enough said.

I am a psychologist and have been using Yellow Schedule to confirm appointments with my clients for a long time. Not only is it very convenient for me....my clients tell me regularly how much they love it. In fact, many say: "You don't need to give me an appointment card because I will get those confirmation notices." Once you put the client in the list of contacts, you just select their appointment time, put their name in the time slot and they automatically get an emai (2 days in advance) and a text (the day before the appointment). You then get a notice in your email that tells you whether they have confirmed or cancelled. If they cancel, you can choose a reply message that tells them their appointment has been cancelled and to call and re-schedule. It's EXTREMELY convenient and efficient.

I have been using yellow schedule since my group practice dissolved and I lost all the luxuries that come with a group.....mainly a reliable, organized secretary. Yellow schedule allows me to offer my clients 24 hr access to appointments which gives me a huge advantage in a tight market. The only two modifications I really could use are clients able to cancel their own appts and a "customizable" appointment status list. Would really like to add " Therapist cancel" to the list. Would also like to see the system disallow completion of scheduling until cell number and Street Address are filled in. Overall I am extremely pleased with YS and will refer anyone needing this type of service.

Patient communication.

It is extremely easy to use. It is a great tool to manage appointments as well as patient communication. The interface is easy to read and make appointments.

I wish there was a bit more flexibility in making minor changes. But otherwise, fits our business very well.

The system itself is so easy to use, works on my ipad and phone as well as computer. I can easily book appointments for people, and it's easy for them to let me know if they are coming - or more importantly if they are not! I am much better able to plan my day, and anticipate diary changes. Clients often tell me how useful the reminder service is for them too. I have found the company really easy to deal with, I have suggested changes before through the feedback system, and not only have I had a personal response, but the changes have been implemented too! I would highly recommend giving it a go.

I think yellow schedule is a fantastic software for tracking and keeping up with client appointments. The interface is easy to use and it provides good options for client use as well. The biggest challenge is working with individuals who are not computer literate or don't have internet access. But I think the SMS features make up for the challenges some individuals may have if the organization is assisting with the online appointments. We have been using it for 30 days and have seen more good than bad!

As a psychotherapist, I need to book and re-book patients and adjust schedules with them and vice=versa. I tried two others that came close, but Yellow Schedule turned out to be just the ticket. I encountered a problem on my end and got in touch with their tech support, received a quick response, and even a telephone chat scheduled to fit my time availability. The tech support alone is worth recommending this product.

I was new to yellow schedule when I took my position in a very busy counseling center. It was very easy to learn. I love the fact that there is a default reminder setting for emailing clients, I don't have to remember to set that up! It's convenient for clients to confirm or cancel their appointments without a phone call. If there were ever an issue is was minor and customer service was quick to respond.

I enjoy using YellowSchedule because it give me flexibility with my scheduling to where my session times are maximized. As an Independent Contractor, having the ability to send reminders saves me a lot of time on having to arrive at my office and clients have rescheduled, without my knowledge. IN addition, YellowSchedule features gives me a quick glance at my workload over the course of time.

I like it, my clients like it. I set it up according to my clients' preferences. Some prefer email notification, some prefer sms. Some like both. It's affordable, too. It integrates easily, no matter what you use, computer or mobile device. The only con is it's challenging to use on a mobile phone, due to small screen.

I love the SMS messaging feature. It allows me to text the client without having to call, which is a big time saver! I also like the being able to see my partner's schedule. The one thing that could be improved is my ability to enter clients for her and she for myself.

I like that you can have 2 types of reminders. However, it would be nice that if after confirmed with the e-mail reminder, that the system didn't send the text message as well. Once they have confirmed, there should be no more additional reminders.

I love the ease of scheduling with this program. It allows me to keep in contact with my clients and the reminders have cut my cancellations down no allow me to fill the slots when someone can't make their appointment.