All Yocale Reviews
1-25 of 43 Reviews
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Raven
Verified reviewer
Veterinary, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
It has what I need.
Its online, I can check from everywhere. customers can book their own appointments.
CONSI cant change the booking hours on my own, I have to contact support for it.
Reasons for switching to Yocale
price and ease. I dont remember what it was called.
Vendor Response
Dear Raven, thanks very much for taking the time to provide your feedback. Pls note that you may change your schedule or the schedule of the services you offer any which way - all by yourself. If you contact us on live chat we can provide you with the instructions. We only offer to change it for you if you wish; however, the same tools are available to you to self manage. Thx again for your feedback and please always feel welcome to contact us should you need any assistance.
Replied June 2021
Ibrahim
Automotive, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
A tool to organize work and increase it value.
very easy to use and manage the work flow
PROSIt helped us collect more info about our customers,
CONSmuch faster to check-in customers since we know why they are coming for.
Reason for choosing Yocale
customer can book us from our website, they don't have to go to other website
Reasons for switching to Yocale
The mechanic Advisor we used kept losing our information and discovered we are disconucted.
Vendor Response
Thank you so much for this review. We appreciate you being a customer and helping us spread the word. We're here for you anytime.
Replied September 2023
Kevin
Financial Services, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2019
poor service
Be very careful before you choose them as you may be stuck with them for a very long time
PROSprice is good, that is all. there are no other qualities that are good.. nice website and easy to setup
CONSno support at all. i tested them as a vendor for Google Places and cannot turn them off. Google tells me to contact Yocal saying that Yocal must remove me. Everytime I email Yocal, they say i am removed but I am not.
Vendor Response
Dear Kevin, we are sorry that you were unable to find what you were looking for. By turning off your availability you will automatically be taken off from google. This instructions is available online; however, if you ask us to do it, we will have to ask google to remove you and some times that may take a bit of time. We would always appreciate the opportunity to provide excellent support through live chat, email or by phone. If you do contact us by email pls be sure to check your other/filtered email. It would be very rare for us to not be on top of our support request.
Replied June 2021
SOHEIL
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Healthy Smile
The most important factors that made me to stay with the software are: A- flexibility of the software and people behind the product and their willingness to help you to get what you ask for and need to have to run your business. B- the support is the second to none, I have been dealing with [SENSITIVE CONTENT], the technical guy. He is so professional and knowledgeable about the product. Also, he is very patient and listen to your request carefully and because of that he fully understand your request and need. He has gave me the best experience so far.
CONSThe only con for me is that I can not see or check all of my locations at the same screen therefore I must go back and forth between them. Just time consuming
Reasons for switching to Yocale
No customer service and not flexible to give you options also much more expensive
Vendor Response
Dear Mr. Iravani, thank you very much for taking the time to provide us your feedback. We are grateful to hear about your experience and are excited to positively impact your business. We will consider ways to provide all appointments from multi-locations in a single view for our future releases. Thank you!
Replied July 2021
Lisa
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Yocal is a Good company
Yocale is an all-in-one scheduling system, and for trying to include every bell and whistle, they do a pretty good job. I can't say enough about the development team. You will be working with professionals who are kind, knowledgeable, competent and accessible. They work hard to resolve any issue that arises. The entire app has continuously been improved since I started with them. The scheduler does work best with Chrome, which sometimes presents problems with other browsers, and mobile interfaces. If you have more than one location you really can't beat the bang for your buck that Yocale provides. I give it 4.5 stars and suggest that the main way it could be improved is to pair down some of the features and allow companies to choose what they want a la carte. This might make it more manageable and stream lined for smaller companies.
PROSI loved the customer service and access to the tech support. I loved that is was an all in one and I could go paperless with this new scheduler.
CONSI don't like that it gets buggy with other browsers and its mobile interface is slower. My clients had trouble booking and navigating their appointments.
Reasons for switching to Yocale
More bang for my buck- plus you offered online soap notes... a very desirable feature.
luz mary
Verified reviewer
Marketing and Advertising, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
This is the perfect tool to manage appointments and grow my business
With the ability for my clients to schedule appointments online at any time, from any device, the number of bookings I receive has increased considerably.
PROSWhat I liked the most is how easy it is for both me and my clients to schedule appointments. This platform is very intuitive and I can flexibly customize my hours and services. It also offers the option to send automatic appointment reminders via email, this has been a great help in reducing last minute cancellations.
CONSOne of the aspects that could be improved is the interface customization option because I feel that sometimes I wish I could change some colors or add my logo to fit more with my business image and although I understand that it offers a standard platform for everyone users, it would be great to have a bit more flexibility in this regard.
Vendor Response
Thank you so much for this review. We appreciate you being a customer and helping us spread the word. We're here for you anytime.
Replied September 2023
Alexander
Automotive, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Yocale: A great app for scheduling appointments with businesses that integrates with Google Business
Overall, I have enjoyed using Yocale. It is a very well-designed app, and it integrates seamlessly with Google Business. This makes it a powerful tool for scheduling appointments. The only downside is that it can be a little confusing to use at first, but once you get the hang of it, it is a great tool.
PROSThere are a lot of things to love about Yocale, but here are some of the highlights: The app is extremely user friendly. It's easy to navigate and find the service you need.Yocale integrates seamlessly with Google business, making it easy to manage appointments and availability.The app offers a variety of features, including appointment reminders, customer management, and invoicing. This makes it a comprehensive tool for small businesses.
CONSThere isn't much that I don't like about Yocale. One of the few cons that I can think of is that it can be a little difficult to find specific features or functions, depending on what you are looking for. Other than that, I have nothing bad to say!
Reasons for switching to Yocale
Orbis X is a great product too. The main reason was the Booking button integration on Google Business
Eric
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great Booking system and even better customer service
This is the first time I have added a Appointment widget to my Page or search engine. It is simple to set up and manage. Plus their customer service is above and beyond when it comes to answering your questions or helping with edit anything you might need. Its very personal with them and that is what makes you/I as the customer feel great about working with them. I highly suggest them
CONSSo far they have been outstanding with answering any questions I might have. There has been nothing that hasn't been resolved quickly but most of the issues where on my behalf.
Vendor Response
Dear Eric, thank you for taking the time to provide us with your feedback. It is very important for our team to always stay close to our clients and not only to provide them with a great product to run their business but also for them to know that our team is available anytime to make sure you get the most out of our product and provide best practices. We appreciate having you onboard and thank you again!
Replied October 2021
Susan
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
This company goes the distance in customer service. Any issues we ever had were dealt with quickly.
Additional features as well as better service.
PROSThe people behind the product work so hard to meet our requests and deal with any issues that come up. They are prompt in responding to our clients' needs which is fantastic.
CONSSome clients had difficulty at first because we changed systems and this one presented differently although in the end much better.
Melissa
Health, Wellness and Fitness, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
New User- Very satisfied
Overall experience is fantastic. Easy to set up and use.
PROSHow easy it is to set up and use. It's very intuitive.
CONSI would like to have an app (maybe there is one and I am not seeing it?).
Vendor Response
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
Replied December 2023
Loreen
Cosmetics, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Great Experience!
Yocale is the first online booking system I have used and it has been a great experience -- from set up to now having used the system for almost a year. There have been some minor hiccups along the way, but the team was always dedicated to looking into the problem or a fix was already in the works. I have referred a few people to use Yocale and I will continue to do so!
PROSThat is Canadian based! So many of the leading competitors are from the US. The tech support has been great and I also find the system easy to use. New updates are always being released for more features which has been very useful as well.
CONSThere were some hiccups with client reminders (my clients have become reliant on these reminders) which resulted in some confusion. Some features that would be great for my business are still being developed -- this is really the only reason I would look elsewhere.
Megan
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2023
Switch booking system
after playing around on the software, I am pretty happy with it.
PROSI just started. I haven't talk to any stuff yet, but they reached out and try to help me already. It makes me feel good. I like the most about this software is reminder system both texting and email. simple, easy, and good price.
CONSrecurring booking not available. service duration setting not detail enough
Reasons for switching to Yocale
better service, cheaper
Melynda
Health, Wellness and Fitness, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
new user
so far I love the client care and help with this program
CONSso far I haven't been able to load on my portable devise.
Reasons for switching to Yocale
easy of use and cost
Vendor Response
Hi Melynda, Thank you for your review. We are happy to hear you are satisfied with your switch over from Vagaro. We will ask our product specialist to reach out to you and assist you with loading your Yocale on your portable device. Warm Regards
Replied May 2022
Warley
Automotive, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Love it.
So far good. No complaints.
PROSI love the ease of scheduling and also adding services and discriptions.
CONSI dislike the dollar amount limitation when listing pricing for my services.
Vendor Response
Thank you very much for taking the time to provide us with feedback. We are so pleased that you like the ease of scheduling and service management in our system. We would also be happy to help to address your concern about any dollar amount limitations. Please contact us on our support chat and will be happy to address this for you :)
Replied June 2021
Sherry
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Medic laser
Congratulations !!!! I'm so happy with my Yocale program' You and all Yocale team working hard to satisfy and support your clients. this is an incredible program that makes my job easier. I as a Yocale client am happy with the service you provide. I believe Yocale deserve this award and wish you more success. Congratulations to all Yocale team :)
PROSIt's easy to use for my clients and staff in our Clinic. The best option that i like the most is that reminds our clients appointment automatically.
Dayna
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
overall great to use and friendly people super willing to customize our interface
The ease of use and clarity provided through various options for example colour coding of services.
CONSThe inability at this point to search clients by dependants is somewhat frustrating to work around but they are working on this we have been told.
Aicha
Chemicals, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Very good
Iam really happy to find it I have enjoyed using this
PROSIt's easy to use for my, I love adding services and discriptions
CONSI don't have any cons to mention, it's very good
Nicole
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Amazing start
I love it and my software support person was extremely helpful
PROSIt has all the different tools and needs to run my business in one place and I love that I am able to provide telehealth to my clients.
CONSWhen client gets invite email it asks to set up their password and my client said it didn't work. In order to have them get on the site, I had to book the appointment and send the reminder.
Vendor Response
Hi Nicole. Thank you for your valuable feedback. In regards to the client invite email, Yocale has a feature called "anonymous". Once switched on, your clients no longer need to set up a password to retrieve access. Kindly contact our support team to activate this feature for you, Nicole.
Replied January 2022
Eric
Automotive, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
One Stop Shop Keeping Me Organized
Having Yocale has simplified my operation allowing me to stay focused on my business. I can direct clients to book online instead of reaching out to me directly to schedule an appointment and take deposits to reduce the amount of no shows. The system is perfect. I am happy we found Yocale.
CONSThe hardest part of the process was the scheduling portion but Customer Service has been awesome.
Alan
Medical Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2017
Great software at an even greater price point
I have enjoyed using this software for the past year. Price is just right and has most of the features I was used to from Mindbody. Overall very pleased
JOEL
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2018
SO VERY SLOW TO LOAD
OPTIONS TO SCHEDULE. PRETTY COLORS. REASONBLY GOOD TECH SUPPORT. THEY RESPOND TO QUESTIONS IN A REASONABLE TIME
CONSIT IS PAINFULLY SLOW TO LOAD AND TO SHOW YOU THE CALENDAR. You can wait and wait as the wheel turns...
Shayne
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Appointment Scheduling
Driving additional business through google
PROSAllowing potential customers the ability to schedule appointment directly from google instantly drive new business.
CONSThe product does not integrate with my point of sale calendar
Reason for choosing Yocale
Yocale was linked to google
Penny
Health, Wellness and Fitness, 1 employee
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
First time user
the system is good but can be a little confusing on figuring out the invoicing part
PROSeasy scheduling and note taking. you get to talk to a person not a computer
CONSconfusing to figure out some of the uses
Henry
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Pristine Motorsports
easy to use interface, great customer support, i love this APP!
PROSEasy to use, customer support, inexpensive
CONSi do not have any complains, the customer support and app has been a breeze to use
Janae
Wine and Spirits, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Google Calendar Sync is Amazing
Very easy to operate and there's always a customer service agent on hand at all times to assist with installation questions.
PROSThe Google Calendar sync feature is wonderful. We tracked our appointment scheduling with Google Calendar prior to using Yocale, and the sync feature ensures that all of our online appointments sync up with our phone/email appointments.
CONSThe appointment scheduling software does not allow users to add on guests (like in an online shopping cart) when scheduling appointments.
Reason for choosing Yocale
Pricing and google features
Vendor Response
Dear Janae, thank you very much for taking the time to provide us with your feedback. Although we don't currently support guest add-ons, but you can create a custom form to ask for the number of people during the booking process. Once again thank you for your review and thank you for choosing Yocale!
Replied September 2021