Phenomenal. We've been using it for over a year and everyone in our business, from owners down to employees, love using it. Their support is top-notch and the software is continually getting better and better. I did a ton of research before switching our software and everything pointed to artcld being by far the best option for our company. It has lived up to it.

This software has changed our business. We have three locations and this gives us a fully cloud-based inventory and point of sales program that is integrated for all three locations. We can access our entire inventory system from any computer or phone. Transferring inventory from one location to another is very easy. Creating tear sheets and custom lists for collectors is a breeze. Tracking sales by artist and client is very simple. The entire software is very intuitive and professional. Frankly it makes our lives easier and makes us look more professional to our collectors. Everything is easy to set up. We have different tax rates for each location and artcld handles this well. We can also customize tax rates directly on an invoice if the piece is being shipped or delivered. Adding items to an invoice is easy, adding inventory is easy (they even have a bulk uploader and can help with bulk image uploads too), creating clients is easy and sales reporting is great. It has a CRM built into it, so you can set reminders to follow up with clients and track activity per client. It has a read receipt built into its internal email software, so you can see if your emails have been delivered to collectors and if they've been opened. Their customer support is amazing. They're always working to improve the software and taking input from users on ways to make it better. It is a fixed rate paid monthly with unlimited locations and users.

They only integrate with Stripe for credit card processing, so we use a separate processor with better rates and manually enter payments in. I think Stripe can only link to one bank account, and we use separate accounts for our different locations, so that doesn't work for us. Their web integration looks great, but the only way to purchase through the website is through their marketplace, which also requires Stripe, so we maintain a separate website. The android app never works as well as the iPhone app. For galleries it's well worth the money, but the cost for individual artists to use the software is a little high, especially if you add in website integration, so our artists haven't switched to it yet. Their accounting and reporting keeps getting better, but it still doesn't match up exactly with how we report and track.

A business that listens to it's customers, brings in change as quickly as possible and is there to promote the businesses it works with. We truly feel like partners, which, we never did with competitor brands.

Ease of starting and the user-friendly nature of the dashboard. Upgrades make sense and follow the same clean approach of the base system.

As a UK gallery, we have a specific need to work tax slightly differently so the tax function doesn't work well for us. That said, we have a work around which is not labour intensive and works perfectly.

ArtCloud has been very responsive to our suggestions regarding services and adapting to our needs. I can easily start a conversation with a new or existing customer whether in person or through our website and make a sale in an instant or through a dialogue over the course of multiple emails, phone calls, or visits. Through using the website and the interactive app, I have access to all of the information about the the artists and their artwork. I am then able to provide the information to clients and artists with very easily.

ArtCloud makes it easy to upload images and create inventory pieces that help us clearly show the aspects of paintings and sculptures when customers cannot be physically in our gallery. A lot of industries are moving towards internet and cloud based facilitation, but when it comes to the gallery experience nothing beats an in person visit. ArtCloud allows us recap and follow up on visits, promote new artwork and shows, while collecting information from our clients with ease.

Sometimes when new updates are implemented, it actually adds to the amount of clicks and extra pages to sort through. At times, this makes previously simple procedures more time consuming. What's good for one may not always be good for all.

It is nice that it is cloud based so you can access it from anywhere and that is great if you roam around selling art or checking out artists in their workshops. It has pretty good mobile apps for iOS and Android.

UX is kind of poor and annoying sometimes. Need serious improvement. The way data is prompted is not convenient (dimensions, medium, and pricing first? really?). You have to master the tags use so you won't get lost.

This CMS has brought our Gallery to the next level with customer experience. We have an app, full service website, inquiry and marketing portal, support management, POS, etc.

I love their responsiveness to support inquiries and their customer relationship. They have a team of all stars who are so helpful and friendly. You feel like they are part of your team and really care. I hope they never lose this as they expand because they are certainly the best Gallery CMS in the market.

I really cant identify anything that I am unhappy with to be honest. Their integrations and user friendly CMS is extremely efficient and impactful

Artcloud has allowed us to streamline internal workflow, track & bring sales to fruition (in-person and online), expand e-commerce and web efforts. Their platform has been instrumental in positioning the gallery well for COVID-era changes.

I have been working with ArtCloud since 2013. We transferred a mid-size gallery from a Bento database to Artcloud with little conflict. Their team's approach is forward-thinking and they are constantly adding new features to the platform. Inventory management, client relationship management, and branded invoicing/messaging are all handled with ease. Great sales reporting features. Lead tracking and dashboard status is a huge help for the sales team. User management also easy--have created accounts for higher-level employees to temporary interns, changing access permissions accordingly. In 2020 we implemented their Artcloud API with a custom Wordpress site with great results--huge reduction in data entry redundancies for the staff and web sales increased 83% from previous year (e-commerce sales + website leads that closed). Excellent support, managing issues and open to feature suggestions.

Not much. Perhaps more flexibility in tracking inventory-to-sale for marketing purposes and flexibility in further tailoring branded materials (wall labels, invoices, tearsheets, etc).

Our gallery has been open since 1990, and we have been using Artcloud for five years now and it was a game changer for us. It has increased our efficiency by leaps and bounds, and made us a much stronger company overall.

Artcloud has a very active development cycle, so there are always new features being added. I love the back end of their system as I find it easy to use and generally pleasing to the eye. I've used some of their competitors, and I feel like many are behind the user experience and aesthetic curve. But aesthetics aren't the most important thing; it's about what the software can do for you. And, Artcloud delivers on that front. The features that have helped us are too numerous to list, but I can put it this way, we've had several employees move on to different careers since we started using Artcloud, and we haven't had to replace them. That's because Artcloud does so much! They even recently added integration to 1st Dibs, which was a huge plus for us. We consider Artcloud an integral part of our team and I highly recommend them to any of our gallerist friends.

I don't have any cons for this software because they have such a responsive team. Any technical issues are handled right away and with their constant/active development any needed features are often added, within reason, of course.

We love how easy the product is and how response ArtCloud's support team is. They listen to us when we have feedback and often times implement that feedback into new features. We've been with them for over 5 years and can't imagine running our gallery without their platform.

There really isn't anything we don't like.

Absolutely wonderful. The team is a dream come true. They are so helpful and timely. [SENSITIVE CONTENT] is incredible.

One on one contact from the beginning in setting everything up was amazing. Having access to the team on the chat function is also great. The design aesthetic is lovely. Customization is a a bonus. Having the inventory system and website on the same platform is so helpful and saves us a lot of time.

More features could be added on the accounting side of things.

We have used ArtCloud for over 8 years. ArtCloud's interest in our needs started at the very beginning and continues through this day. Their feedback and response is nearly immediate. They actually care about what we need, sadly this is rare in business relationships. I cannot imagine being in the art gallery business and not have ArtCloud as an ally.

Our gallery is the quintessential small business; there are two of us who do everything. I handle marketing (and everything else), the [sensitive content hidden] handles business and everything else. ArtCloud provides THE solution for inventory, artist, contact and WEBSITE design and updates in one place for a very friendly price point.

The things I don't like are so nit-picky I cannot think of them easily.

This CRM and management software is specifically geared towards artists and galleries. I really recommend for cataloging your work and managing clients. Staff is super helpful. I give them a 10/10 and am very satisfied. I use the software for my inventory, website, CRM, and email list.

At first, a few features were a little challenging to figure out on the website because I was a new user, but the staff was extremely helpful in giving me an overview and addressing any questions. The website is now very easy for me to use.

Our overall experience with ArtCloud has been very positive. It delivers very good value.

We like the integration of our artwork cataloging system, invoicing, client contact, and website in one, centralized space, that reducing the duplicate entry that had to do back in the old days of FileMaker cataloging systems.

It is a living, growing platform, which sometimes comes with growing pains. However, ArtCloud has been very responsive about adding features that we request and troubleshooting issues. Their support team is awesome!

We love ArtCloud so much. Hard to envision using anything else. It has made us overall more efficient in each of our positions which allows for better client experience.

ArtCloud is the best tool on the market for galleries. It is extremely user friendly and helps keep track of all sales analytics and our gallery contacts. We started using this platform as only an inventory system and have since moved over into utilizing their website services and couldn't be happier. Their support team is very incredible and responsive to any issues you may have.

I wish there was a bit more specific customization to the Website. The email campaigns could use a bit of an upgrade too before we would want to switch to using those. More specific tailorings would be a nice touch such as edits to wall labels, invoices, sales by artist, etc. However, their support team is amazing and always taking suggestions.

We are overall very pleased with the CRM and team that develop/supports it.

We appreciate the categories ArtCld allows us to track and manage.

It's a work in progress so some things that we liked least have been corrected. There are some 'least liked' things that we still see or come up, but we believe will be corrected in the future along with enhancements.