About Masterpiece Manager

Masterpiece Manager is a cloud-based solution that helps artists, collectors, galleries, and museums streamline operations related to inventory tracking, online auctioning, email marketing, plus more. It comes with a point of sale platform, which allows users to handle sales, payments, and invoices on a centralized platform.

Masterpiece Manager enables users to store, track, and categorize limited editions or unique items based on various attributes such as condition, restoration, enhancements, pricing, framing, and more. It comes with a website automation tool, which lets users build websites through customizable templates and automatically synchronize data including inventory, images, pricing, biographies, and events from the platform. Additionally, the bui...


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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of Masterpiece Manager

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(6)

6

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

August 2018

Christian from HOHMANN

Verified Reviewer

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

the evolution of gallery software

What I appreciate most is that it feels more like a partnership than just buying an out of the box software. We have evolved alongside and the Masterpiece team listens to suggestions and responds quickly.

Pros

We have been with Masterpiece for almost 15 years now and have gone through all stages of the software since. Version 11 is extremely good and offers everything that we need to run our fairly complex business. Impossible to list all the features we use, but we like most the seamless integration into the web site and the fact that it is all cloud based now.

Cons

The previous versions had a few flaws but 11 seem to have overcome all that.

Response from Masterpiece Solutions

Replied August 2018

Your words are most appreciated, Christian. You and your team has been invaluable in helping Masterpiece get better through the years. Thank you for pushing us with high expectations and for all of your patience and support.

November 2017

West from West Lives On Galleries

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

We recently upgraded to version 11 and the accompanying new website. One word ...Awesome!

Pros

Very intuitive. No longer need constant contact. REAL TIME DATA on our website. Having the photos in this POS / Inventory system which automatically feeds the website at the time of item setup. Once an item sells the items shows a red dot on the web, showing it sold, and then the item is automatically taken off the website 3 days later. This is eliminating the need for 1 full time employee between the website updates automatically taking place and the email/client information always update and not having to know another system (constant contact, etc.). The team was professional, suggestive, and VERY timely upon all requests made. Really felt like they are "in it to win it" and that my success is truly their success! Great software always improving!

Cons

Must export the data to excel for printed reports. Would like to see the data on my screen including photos and simply print all the data. Not just a browse screen shot but the full data including scroll down data.

Response from Masterpiece Solutions

Replied November 2017

Thank you so much for the kind words, Cindy. We are thrilled that Masterpiece is making things easier for West Lives On. We will be contacting you to discuss the data export suggestions you've made.

September 2020

Rick from Daffodil Gallery

Company Size: 2-10 employees

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

September 2020

Focus on sales - no follow through.

Abysmal.

Pros

The price of the software seemed most reasonable for the feature set, despite the fact that it was older technology.

Cons

We got even less than we paid. The software was buggy. Their integration team didn't deliver on the website integration that was paid for and when they finally decided to redevelop the software into something that might have worked, we were asked to purchase it again. Our business limped along with this software for four years. Such a waste of an investment. We were one of many clients with this experience, including another large public art organization located in Edmonton, who had similar issues.

Reasons for Choosing Masterpiece Manager

Price and promised features.

September 2019

Dawn-Marie from Firefly Gallery

Company Size: 1 employee

Industry: Fine Art

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

So grateful for this software

Because Masterpiece Manager is designed for the gallery/art industry, it has so much of what I need already programmed in. I had a few hundred pieces of inventory to log when I was first opening, and with a little guidance from the tutorial videos and from Customer Service, I was able to get it all in with no issues. One of my favorite features is that when I put inventory into MM, one click can put it right into my attached website. This is huge for me. I'm the only person working my gallery. If something needs doing, I'm the one who gets it done. So the fact that I can put info in once and have it both in my POS and on my website is a life saver!

Pros

Ease of use, ability to add my own categories for inventory, website compatibility

Cons

Speed of processing can be slow or can hang somewhat regularly, would like a bit more functionality with sales and contacts reporting

Reasons for Choosing Masterpiece Manager

I like to be treated well by the people I do business with. Everyone at Masterpiece treated me with respect and care, and continue to do so. They are clear in their explanations, follow through on promises made, and are there to help when I need them. Little else will sell a product or business as well as good service and good people, imho. Masterpiece Manager has both!

Response from Masterpiece Solutions

Replied October 2019

Thank you for the kind review, Dawn-Marie. We are thrilled you chose Masterpiece and it is helping your business. We love your new web site!! We have recently augmented the hosting resources for Masterpiece. You should no longer see any performance issues in the system. If you do, please let us know asap. Thank you, again. We really appreciate you.

September 2018

Amber Markay from MARKAY GALLERY

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

They Know the Art Business and What Galleries Need.

Masterpiece is an incredible time-saver with real-time website updating upon a sale and upon adding new inventory. Customer service is out of this world! the team respond quickly and positively to anything we need. They are a dream to work with. Having come from years working with ArtCloud, I am very happy with my decision to work with Masterpiece Manager for my gallery inventory, POS, website, artist commission reports, and e-mail marketing.

Pros

Working with the team at Masterpiece Manager has been wonderful. They have developed a software that keeps my art gallery organized with inventory. Masterpiece is an incredible time-saver with real-time website updating upon a sale and upon adding new inventory.

Cons

The only con that I see is the difference in how our website and newsletter is viewed from a desktop computer to a cell phone or other hand-held device. We were able to over-ride this within the newsletter by adding images of text vs body copy. This quick change has allowed us to use our branded font and it show correctly no matter what device / computer system / email system our newsletter is viewed on.

Response from Masterpiece Solutions

Replied September 2018

Wow Amber... !