The BEST bang for your buck and more

Overall, for having this be the first and only auction software I've ever used, this has been an amazing experience. I loved learning the ins and outs of Auctria, and strongly recommend it for smaller auctions, and if the slight kinks are worked out, strongly recommend it for big auctions. There's a lot of potential with Auctria, and I'm hoping they succeed. I think they will

Pros

I loved most everything Auctria has to offer. 1.) The team there is phenomenal. I don't think I've ever gotten such instant quality support on anything so consistently in my ENTIRE life. Literally, when I send a support email, I expect a reply back in maybe a day or two. Auctria responds in less than 3 hours, sometimes in literally HALF an hour. amazing. 2.) Even without all my nonsense questions, the guides that Auctria has are very detailed and I could relatively easily figure everything out myself – which I mostly did, but it's nice having the Auctria team to ask questions to. Especially since they're so accessible! 3.) Their features to capture donor information is second to none. My favorite thing about Auctria is how they made the capture of information BEFORE the event so simple and easy. The only thing that sucks was having to input "guest" information at the event, but Auctria tied every guest to the purchaser, so even then, they covered bases by allowing us to know who to contact if we needed something from someone. 4.) From silent auctions, to online, to even live, Auctria literally covers everything so well and seamlessly. 5.) Checking out final bids is so easy. no chasing down people for cc information – with maybe one or two who for some reason chose not to register their card.

Cons

1.) Auctria's only con that I found so far was with it's app and online bidding. I didn't find online bidding so seamless, when someone needs either an email address/bidding number and a password in order to log in. As I was testing the app, I found befuddled on why someone needed a password, and found that some people weren't able to make a password, effectively not allowing them to bid online. I rectified this with having online kiosks, but we definitely lost some money because of this. We might not use Auctria next year because of this which saddens me. Making the online bidding process simpler though would make my team change their minds I'm sure.

One of the Best Customer Service I've ever experienced

Again, this is our second year. The support cannot be overstated. The feedback we got from participants in the Auction all mentioned -How fun the Auction was! Everyone was very engaged. The check out was practically seamless-even for many of our (much older/non tech saavy participants) We asked for guidance on several issues (length of the Auction bidding, kick-off) and all advice was spot-on! We made a very ambitious goal of $25,000. We were absolutely thrilled.

Pros

Auctria site is very easy to set up and use. This is the Second year we have used this site. It is very intuitive and the Help features are (surprise) really helpful. We had an Emerald plan and found the Concierge service to be extraordinary! So quick. A couple of times we had issues (user errors) and COncierge (Mostly Elizabeth Thorn) was quick to answer and extremely helpful.

Cons

There is a little glitch at check out-people have to check that they agree with the terms -however there is no box.

For the price, it can't be beat

We used a different software for our first paddle raise fundraiser and it was sort of a disaster. It didn't have the functionalities that Auctria does, like sending out automatic receipts and customizable website. This year we're working on adding the mobile auction feature to increase our money raised.

Pros

Honestly, the price. It is SO much less expensive and has most of the same bells and whistles as more expensive software. It accomplished everything we needed.

Cons

The aesthetics of the site design could use some work. It would be amazing if it integrated smoothly with a more established web-building platform like Squarespace or Wix, but I realize that would likely affect the price.

Very Happy with the Product

Pros

I have used 3-4 different auction apps and this one is by far the easiest to use and most reasonably priced. There is always a learning curve to new software, but I found this one pretty easy to learn and all the volunteers picked it up pretty easy. Check-out went pretty fast and efficiently.

Cons

None really, all auction software has some parts that do not make sense to everyone.

Robust, Affordable Auction Software

Pros

I recommend Auctria to my clients over competitors like Greater Giving because it is more affordable and has similar functionality, if not more functionality because there are more options to customize. I enjoy utilizing the Auction Monitor to show guests the thermometer in real time during virtual events. The customer support is also very responsive and very helpful.

Cons

Though there are many features available with this software, that can also make it confusing and not entirely user friendly. The backend is not as simple as other platforms and it does take a significant chunk of time to get everything setup for your event.