Auctria Software

Pros

Ease of use. It's very user friendly software and fairly easy to navigate. I also like that it prints bid sheets for you.

Cons

That it didn't work the night of our event. We tried to register the winning bids and it wouldn't do it, so we had to do it by hand.

Pros

Help desk was very helpful and gave prompt replies. They have added new functionality every year that makes the site more useful. For example, we used the thermometer this year in our email promos and I could see that it was a good motivator!

Cons

Not really a con, but I have asked that they add the ability to upload a file or attach one of their own (like a gift certificate) to the Send Email function without having to create a new web page for each attachment.

Pros

User-friendly would be #1 feature but the search feature I used with ease, and clicking back and forth quickly between tabs was helpful.

Cons

Probably a con for me would be when i first looked at it, I was overwhelmed, but then when I started using it, it was so easy.

Pros

I retired from a career of managing a team of programmers who created software for a Fortune 500 company, plus a part of my job was choosing and implementing software from various vendors. The support we receive from Auctria exceeds any that I experienced in my 35 years in the business world. As a volunteer now for a non profit, I could not be happier with both the quality of the software and the exceptional customer service. Highly recommend!

Cons

I wish for more robust reporting. It would be nice to have the ability to create formulas in the reports. Also creating the format for communications, bid cards, displays, etc., is challenging for some of our users who do not have previous experience.

Pros

I like that you can have a website, sell tickets and manage auction in one cohesive place. It made it easy to manage inputting donors and items.

Cons

I don't like the check in feature as it is easy for volunteers to click around outside of simply swiping the credit card. Other software doesn't require the CVV which Auctria does and that adds to check in time. It would be nice if there were a kiosk type mode for check in.

Pros

Easy to use
Able to customize website and run test auctions.
The quick access link was super helpful for the older binders who didn't setup there accounts properly.

Cons

A quicker way of reseting / removing the bids on an item that was accidently posted before it was ready would be nice.

Pros

It made check out very easy once we figured out the glitches. Emailing the bidders was a nice feature.

Cons

There was no way to practice before the auction to anticipate the problems that would come up. After entering everything with the quick bid, there was a list of items in red that were failed attempts. If you left that screen for any reason, it never showed up again. We could not find a report that showed us the failed bids, so there was a lot of scrambling when we didn't have a lot of time to try to figure out which bids failed.

Easy tracking, bid sheets done for me, catalog pages that are easily made and don't have to be hand done each year.

Pros

This program is an easy to use program. It is very user friendly. Does a great job of tracking items and bidders from year to year.

Cons

We only do one auction per year so I find that at times I forget where certain settings are located.

Pros

Feedback from our volunteers praised software for ease of use and wide range of capabilities. Reporting and tracking bids/bidders very convenient.

Cons

Our event isn't fully closed out yet but no issues have been reported by our volunteers. Acknowledgement/donor letters still being processed.

Could not have done our major fundraiser auction without it

Pros

While the software is pretty intuitive and easy to navigate, the tech support is absolutely awesome! Whenever I got stuck or had a question, Team answered me almost immediately - even over the weekend.

Cons

There are a few bothersome features that I can't specifically recall now (I'm done with our annual auction) but none that truly takeaway from it being great software.

I use this software for all my auctions. I do about 5 auctions or more per year. I can manage each client separately without any problems

Pros

User friendly.
It makes my job easy
It's easy to train somebody new to use the system.
It's very easy to manage packaging and financials.

Cons

I cannot find anything in particular thing.
Whatever I need improvement, they always help me fix the problems asap.

Pros

The affordability. This was our first attempt to use a software package for our silent auction and event management. The pricing meant we really couldn't pass it up. So many of the competitors wanted to send their team to our event, work the crowd and charge us thousands. I'm so glad I found a system that was willing to let us put in the time and just purchase the software.

Cons

The menu system is confusing, the system isn't intuitive. I wouldn't recommend it to organizations that don't have a tech-savy staff member. The system didn't auto check-out folks after the event, I had to initiate every checkout, even when cards were on file. When a card was on file, it was easy to accidently click "pay by cash" and then I couldn't undo to cash payment.

Pros

I loved the ease of how it worked! It was easy to sign in bidders - teach someone new how to use it

Cons

there wasn't anything that I didn't enjoy - it worked just fine. when it came to checking out - we were learning on the fly

It does everything I need to run our annual auction at a fraction of the cost of the competition.

Pros

This software does the job, and provides all the features I need at a fraction of the cost of the competition.

Cons

I am pretty tech savvy, so it works for me, but the software requires some knowledge and patience with basic database work. It is not as easy to use as some of the competition claims to be.

Made doing the auction sane.

Pros

Stripe hookup! Money comes in easily. Easier to process than Square, when in a hurry. Easy to print out a nice looking receipt that makes people calm.

Cons

Left nav very long. Sometimes hard to scroll down and click the thing you want. But a minor detail. Mostly great.

Pros

It had promise. Seemed like a good solution for people who would be able to pay with their own credit card and then check out using that same credit card.

Cons

IF everyone would have bought their own ticket with their own credit card and then if they had wanted to do self-checkout with that same credit card THEN this software would have been a dream. Nearly a third of our auction participants wanted something different. We didn't have enough computers to handle the anomolies. We didn't have enough training to know how to back out transactions or add a charge, or do a split charge (cash, check and/or credit). We didn't have enough log-ins to ensure system reliability. The system crashed halfway through checkout and NONE of the charges went through. It was a nightmare and now I'm stuck cleaning it up--and I still don't have the training I need to manage the failed transactions. I'm a volunteer for crying out loud and I don't want to spend my time on this.

Raising more money before - and during - our event; raising the bar on the quality of our event; time savings.

Pros

We like that it allows multiple users to work in it, allowing us to easily share the workload of preparing for our fundraising event.

Cons

Using the user guide to find the exact answer to a challenge. I end up having to reach out to customer support more often than not, but I do appreciate their prompt responses!

Pros

The User Guidebook is organized and very to use. The whole website is very easy to navigate. Thank you!

Cons

The design element on the event's website is very complicated. I think I just need to work on it more.

Pros

We love that it allows us to store information from year to year making it easier and easier to set up our annual auction. We also love the responsiveness of the support team!

Cons

Sometimes it is difficult to customize certain aspects of the online auction website to fit our individual needs but this has gotten better and better over the years as more and more features are added. We really are very happy with the product.

This made our event so much better!

We did purchase a domain name for our website name to make it easier to advertise our event. This was minimal and 100% worth it.

Pros

Auctria is simply amazing! It's extremely user friendly, and we had so many compliments on our website! We were able to display all of our silent auction items prior to the event. We even offered some buy it now items prior to the event at a higher value! Ticket and table sales were easy. We are so thankful for Auctria! The customer service was top notch. I had questions, we would send an email to Auctria and get answers back promptly. We even had links sent to us that would walk us through our questions. Super helpful!