About Auctria

Auctria is a cloud-based fundraising management solution designed for small and midsize nonprofits. It offers website management, payment processing, bid sheets, donor receipts and reporting functionalities within a suite. Auctria's website management feature allows users to create custom websites for every bidding event. The website allows users to sell event tickets and manage online registrations. The product also enables users to track information such as donor contacts, auction items and bid amounts. Auctria features bidder automation, which allows users to manage registration, bid offerings and close-outs. The solution also allows users to manage auction-related documents such as bid sheets, display pages, gift certificates and auction catalogs. Auc...

Auctria Pricing

Explorer: FREE Emerald Plan: $300 annual license Diamond Plan: $600 annual license Optional: Auctria Launch $400/per event

Starting price: 

$300.00 per year

Free trial: 

Available

Free version: 

Available

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Auctria User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 396 reviews

User Profile

Cäcille

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

The BEST bang for your buck and more

Overall, for having this be the first and only auction software I've ever used, this has been an amazing experience. I loved learning the ins and outs of Auctria, and strongly recommend it for smaller auctions, and if the slight kinks are worked out, strongly recommend it for big auctions. There's a lot of potential with Auctria, and I'm hoping they succeed. I think they will

Pros

I loved most everything Auctria has to offer. 1.) The team there is phenomenal. I don't think I've ever gotten such instant quality support on anything so consistently in my ENTIRE life. Literally, when I send a support email, I expect a reply back in maybe a day or two. Auctria responds in less than 3 hours, sometimes in literally HALF an hour. amazing. 2.) Even without all my nonsense questions, the guides that Auctria has are very detailed and I could relatively easily figure everything out myself – which I mostly did, but it's nice having the Auctria team to ask questions to. Especially since they're so accessible! 3.) Their features to capture donor information is second to none. My favorite thing about Auctria is how they made the capture of information BEFORE the event so simple and easy. The only thing that sucks was having to input "guest" information at the event, but Auctria tied every guest to the purchaser, so even then, they covered bases by allowing us to know who to contact if we needed something from someone. 4.) From silent auctions, to online, to even live, Auctria literally covers everything so well and seamlessly. 5.) Checking out final bids is so easy. no chasing down people for cc information – with maybe one or two who for some reason chose not to register their card.

Cons

1.) Auctria's only con that I found so far was with it's app and online bidding. I didn't find online bidding so seamless, when someone needs either an email address/bidding number and a password in order to log in. As I was testing the app, I found befuddled on why someone needed a password, and found that some people weren't able to make a password, effectively not allowing them to bid online. I rectified this with having online kiosks, but we definitely lost some money because of this. We might not use Auctria next year because of this which saddens me. Making the online bidding process simpler though would make my team change their minds I'm sure.

Response from Auctria

Thanks for sharing your auction story. Happy to read Auctria surpassed your expectation for support help. Thanks for sharing the simplicity you found with the program. Regarding the mobile app and access- bidders can be sent or given an access code to sign into the app or website without needing to set up a password. Please reach out to help@auctria.com so we can share more information and more details. Thanks for being our cheerleader and hope all your fundraising goals are surpassed.

Replied May 2019

Valerie

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

One of the Best Customer Service I've ever experienced

Again, this is our second year. The support cannot be overstated. The feedback we got from participants in the Auction all mentioned -How fun the Auction was! Everyone was very engaged. The check out was practically seamless-even for many of our (much older/non tech saavy participants) We asked for guidance on several issues (length of the Auction bidding, kick-off) and all advice was spot-on! We made a very ambitious goal of $25,000. We were absolutely thrilled.

Pros

Auctria site is very easy to set up and use. This is the Second year we have used this site. It is very intuitive and the Help features are (surprise) really helpful. We had an Emerald plan and found the Concierge service to be extraordinary! So quick. A couple of times we had issues (user errors) and COncierge (Mostly Elizabeth Thorn) was quick to answer and extremely helpful.

Cons

There is a little glitch at check out-people have to check that they agree with the terms -however there is no box.

Reasons for choosing Auctria

Recommendations from others.

Response from Auctria

Congratulations on hitting your goal, YOU are the hero! Thanks for the shout-out to the concierge team, we will celebrate Elizabeth! Thanks for using Auctria.

Replied March 2022

Kate

Company size: 2-10 employees

Industry: Fund-Raising

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

September 2019

For the price, it can't be beat

We used a different software for our first paddle raise fundraiser and it was sort of a disaster. It didn't have the functionalities that Auctria does, like sending out automatic receipts and customizable website. This year we're working on adding the mobile auction feature to increase our money raised.

Pros

Honestly, the price. It is SO much less expensive and has most of the same bells and whistles as more expensive software. It accomplished everything we needed.

Cons

The aesthetics of the site design could use some work. It would be amazing if it integrated smoothly with a more established web-building platform like Squarespace or Wix, but I realize that would likely affect the price.

Reasons for choosing Auctria

Price

Reasons for switching to Auctria

The price, and Charity Auctions Today seemed to get frustrated with our learning curve in learning the software. There are also more resources to get help for Auctria.

Response from Auctria

Thanks Kate for taking the time to leave a review. I'm already looking forward to your continued success with your next auction utilizing the mobile app. FYI, in the Welcome Back to Fall 2019 webinar we talk about some best practices with the mobile app. The webinar ran in August (and can be viewed for playback; and we are conducting another live webinar, same content 9/25. Webinars are open to everyone and always free. Are you referring to the dedicated auction website? If so, I have good news- this is being upgraded right now and in final testing. Please reach out if we can provide any additional help, hello@auctria.com

Replied September 2019

Mary

Company size: 51-200 employees

Industry: Philanthropy

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Very Happy with the Product

Pros

I have used 3-4 different auction apps and this one is by far the easiest to use and most reasonably priced. There is always a learning curve to new software, but I found this one pretty easy to learn and all the volunteers picked it up pretty easy. Check-out went pretty fast and efficiently.

Cons

None really, all auction software has some parts that do not make sense to everyone.

Reasons for choosing Auctria

Greater Giving was clunky, Rally up seemed okay.

Reasons for switching to Auctria

Greater Giving was too expensive and cumbersome. It feels old fashion and clunky.

Response from Auctria

Thanks, Mary for sharing your experience not only with Auctria but also a few other services. So happy to read that over multiple years Auctria is your choice. Hope you crush the fundraising goals for many years to come.

Replied February 2022

Mary

Company size: 1 employee

Industry: Events Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Robust, Affordable Auction Software

Pros

I recommend Auctria to my clients over competitors like Greater Giving because it is more affordable and has similar functionality, if not more functionality because there are more options to customize. I enjoy utilizing the Auction Monitor to show guests the thermometer in real time during virtual events. The customer support is also very responsive and very helpful.

Cons

Though there are many features available with this software, that can also make it confusing and not entirely user friendly. The backend is not as simple as other platforms and it does take a significant chunk of time to get everything setup for your event.

Response from Auctria

Thanks, Mary for taking the time to leave this review. Thanks for noting that Auctria is full-featured yet priced affordably. Yes, all the features do make for a learning curve. There is a robust User Guide with screenshots and videos. If you get stuck please reach out to our support team, always happy to help! We appreciate all feedback.

Replied May 2021

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