Auctria Software


 

Auctria is a cloud-based bidding and auction management solution designed for small and midsize nonprofits. It offers website management, payment processing, bid sheets, donor receipts and reporting functionalities within a suite.

Auctria's website management feature allows users to create custom websites for every bidding event. The website allows users to sell event tickets and manage online registrations. The product also enables users to track information such as donor contacts, auction items and bid amounts.

Auctria features bidder automation, which allows users to manage registration, bid offerings and close-outs. The solution also allows users to manage auction-related documents such as bid sheets, display pages, gift certificates and auction catalogs.

Auctria allows users to manage close-out and handle payments, donations, tickets, products and receipts after events. The solution is able to support a variety of currencies.

 

Auctria - Auction items
 
  • Auctria - Auction items
    Auction items
  • Auctria - Bidder check-in
    Bidder check-in
  • Auctria - Check-out
    Check-out
  • Auctria - Event summary
    Event summary
  • Auctria - Auction website
    Auction website
  • Auctria - Sign-in page
    Sign-in page
Supported Operating System(s):
Web browser (OS agnostic)

69 Reviews of Auctria

 

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Software Advice Reviews (2)
More Reviews (67)

Showing 1-2 of 2

rosie from wonderland developmental center
Specialty: Nonprofits
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Absolutely the best choice for your auction!

Ease-of-use

Functionality

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Value for Money

Very happy with this purchase. This product has been such a great and affordable product for our auction.

Pros

The price is fantastic, and really cannot be beat. The software is intuitive and easy to use. It is cloud based and you can have as many users as you'd like logged in and working on it at one time.

Cons

I really can't think of any issues with this software. Maybe more personalized customer service, should you need it. But in two years we have only had one issue.

Review Source
 
 

Tina from Sherwood Band Boosters
Specialty: Schools
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Exceeded expectations. A somewhat nerdy person can set it up by themselves. Outstanding tech support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It took some time to understand the general layout

Pros

Full functionality, tons of features. Unexpected value. First time user, set up a website, silent auction, ticket sales, raffle. We had 450 people attend our event. With some help from tech support this was manageable. Support was patient, prompt, and even willing to make minor modifications in the software to suit our needs. The event was very successful.

Cons

I had a hard time understanding how to create the website at first. Reading the instructions might have been a good idea before I started.

Review Source
 
 
 
Showing 1-20 of 67

Natalie from Contra Costa Family Justice Center

May 2018

May 2018

Overall I like Auctria. There were issues the evening of our auction with Auctria however and we wer

Ease-of-use

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Pros

Ease of use. It's very user friendly software and fairly easy to navigate. I also like that it prints bid sheets for you.

Cons

That it didn't work the night of our event. We tried to register the winning bids and it wouldn't do it, so we had to do it by hand.

Review Source: Capterra

  Response: Auctria, Auctria

Date: May 2018

May 2018

 

Sorry for the difficulty you ran into recording bids ... obviously that is a key portion of an event and something we try and ensure is as smooth as possible.

We'd love to understand what happened. Can you let us know at help@auctria.com what the issue you saw was and if you can recall any of the messages that were displayed?

 

Jane from Foggy Bottom West End Village

May 2018

May 2018

My 4th year using Auctria to manage our fundraiser. Easy and efficient to use.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Help desk was very helpful and gave prompt replies. They have added new functionality every year that makes the site more useful. For example, we used the thermometer this year in our email promos and I could see that it was a good motivator!

Cons

Not really a con, but I have asked that they add the ability to upload a file or attach one of their own (like a gift certificate) to the Send Email function without having to create a new web page for each attachment.

Review Source: Capterra

  Response: Auctria, Auctria

Date: June 2018

June 2018

 

Thanks for using Auctria for 4 years and noticing all the new functions along the way. So happy to see you used the thermometer- it's one of our faves too!

We always appreciate customer feedback and use the information to constantly improve. We will relay your feedback on attachments for emails to the development team.

 

Jill from Great Smoky Mountains Heritage Center

May 2018

May 2018

1st time using Auctria was last fall and 2nd time was in May 2018 and it was very user-friendly

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Pros

User-friendly would be #1 feature but the search feature I used with ease, and clicking back and forth quickly between tabs was helpful.

Cons

Probably a con for me would be when i first looked at it, I was overwhelmed, but then when I started using it, it was so easy.

Review Source: Capterra

  Response: Auctria, Auctria

Date: June 2018

June 2018

 

Thanks for the review. Happy to see you used Auctria twice and got the hang of it quickly! Good luck with all the future fundraising endeavors.

 

JaneEllen from Great Smoky Mountains Heritage Center

May 2018

May 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I retired from a career of managing a team of programmers who created software for a Fortune 500 company, plus a part of my job was choosing and implementing software from various vendors. The support we receive from Auctria exceeds any that I experienced in my 35 years in the business world. As a volunteer now for a non profit, I could not be happier with both the quality of the software and the exceptional customer service. Highly recommend!

Cons

I wish for more robust reporting. It would be nice to have the ability to create formulas in the reports. Also creating the format for communications, bid cards, displays, etc., is challenging for some of our users who do not have previous experience.

Review Source: Capterra

  Response: Auctria, Auctria

Date: May 2018

May 2018

 

Wow JaneEllen, thanks for the comment "The support we receive from Auctria exceeds any that I experienced in my 35 years in the business world". We strive really hard to excel in customer service.
Yes- we are always adding on more standard reporting based on feedback like yours.

Thanks for your commitment to fundraising. The Great Smoky Mountains Heritage Center is lucky to have you!

 

Candace from The Sweetest Day Weddings + Events

May 2018

May 2018

First time using this program and found it to be fairly intuitive after referencing the User Guide

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Pros

I like that you can have a website, sell tickets and manage auction in one cohesive place. It made it easy to manage inputting donors and items.

Cons

I don't like the check in feature as it is easy for volunteers to click around outside of simply swiping the credit card. Other software doesn't require the CVV which Auctria does and that adds to check in time. It would be nice if there were a kiosk type mode for check in.

Review Source: Capterra

  Response: Auctria, Auctria

Date: May 2018

May 2018

 

Thanks for your feedback - we are always appreciative of your time in sharing specifics like this.

It is possible to disable the CVV requirement on the 'credit cards' page, but I'd hesitate to do that: you are more likely to see rejected credit card charges if this information is missing.

For a kiosk mode check-in, are you looking for something that the guest themselves would use to check-in, or just a more streamlined experience for the volunteers?

 


May 2018

May 2018

Great software. Picked it up at the beginning of the event and was able to run tech support np

Ease-of-use

Functionality

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Pros

Easy to use
Able to customize website and run test auctions.
The quick access link was super helpful for the older binders who didn't setup there accounts properly.

Cons

A quicker way of reseting / removing the bids on an item that was accidently posted before it was ready would be nice.

Review Source: Capterra

  Response: Auctria, Auctria

Date: May 2018

May 2018

 

Thanks for the 5-star overall quality. Glad to read you enjoyed the ease of use too.

 

Kristen from Grace Christian Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It made check out very easy once we figured out the glitches. Emailing the bidders was a nice feature.

Cons

There was no way to practice before the auction to anticipate the problems that would come up. After entering everything with the quick bid, there was a list of items in red that were failed attempts. If you left that screen for any reason, it never showed up again. We could not find a report that showed us the failed bids, so there was a lot of scrambling when we didn't have a lot of time to try to figure out which bids failed.

Review Source: Capterra

  Response: Auctria, Auctria

Date: May 2018

May 2018

 

Thanks for your feedback - we are always appreciative of your time in sharing specifics like this.

There are a couple of ways to handle a test event, see http://help.auctria.com/using-auctria/how-do-i-set-up-a-mock-or-test-auction for some more details.

The failed bid messages aren't something that we persist currently though that is an interesting idea, I'll see if we can incorporate that in the future. For single winner items you could see which items were left unsold (via the Status dropdown on the item list)

 

Michelle from Sweet Home School District
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

wonderful

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Value for Money

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Easy tracking, bid sheets done for me, catalog pages that are easily made and don't have to be hand done each year.

Pros

This program is an easy to use program. It is very user friendly. Does a great job of tracking items and bidders from year to year.

Cons

We only do one auction per year so I find that at times I forget where certain settings are located.

Review Source: Capterra

  Response: Auctria, Auctria

Date: May 2018

May 2018

 

Thanks for the time to rate Auctria 5-stars in all categories. Love seeing groups like you support education! Glad to hear you find the program easy and user friendly.

Totally understand your feeling of 'forgetting' where settings are after not using Auctria for a year. To help we have added 10 Quick-Start Guides to the Auctria User Guide. This a great refresher for next year.

 

Therese from Montessori School of Lemont

May 2018

May 2018

Low cost for value provided.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Feedback from our volunteers praised software for ease of use and wide range of capabilities. Reporting and tracking bids/bidders very convenient.

Cons

Our event isn't fully closed out yet but no issues have been reported by our volunteers. Acknowledgement/donor letters still being processed.

Review Source: Capterra

  Response: Auctria, Auctria

Date: May 2018

May 2018

 

Congratulations on the fundraising event.

Thanks for the feedback regarding 'ease of use'for volunteers. We know their time is precious and when things are easy they come back again to volunteer.

By the way--since you are still working on acknowledgement/donor letters this is a good time to remind; this too can be streamlined with Auctria. Print, or email, use the templates or customize with stationery.

Lastly, thank you Therese for YOUR time in providing this review.

 

Janet from Starr King Unitarian Universalist Fellowship
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Love Auctria! Can't imagine doing a service auction without it!

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Value for Money

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Could not have done our major fundraiser auction without it

Pros

While the software is pretty intuitive and easy to navigate, the tech support is absolutely awesome! Whenever I got stuck or had a question, Team answered me almost immediately - even over the weekend.

Cons

There are a few bothersome features that I can't specifically recall now (I'm done with our annual auction) but none that truly takeaway from it being great software.

Review Source: Capterra

  Response: Auctria, Auctria

Date: May 2018

May 2018

 

Congratulations on your annual auction.

We really enjoy seeing 10/10 but love to see the success you had raising money for your cause! I'll pass along your kind words to our support team. Thanks for all you do.

 

Inggrit from FTA Events & Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to use and BEST customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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I use this software for all my auctions. I do about 5 auctions or more per year. I can manage each client separately without any problems

Pros

User friendly.
It makes my job easy
It's easy to train somebody new to use the system.
It's very easy to manage packaging and financials.

Cons

I cannot find anything in particular thing.
Whatever I need improvement, they always help me fix the problems asap.

Review Source: Capterra

  Response: Auctria, Auctria

Date: May 2018

May 2018

 

Wow- 5 auctions+ a year with Auctria. So happy to read how Auctria makes your job easy- that's exactly our goal! Thanks for 10/10 recommendation.

 

Abigayle from North Allegheny Foundation

April 2018

April 2018

Good Platform, but not intuitive. A wise investment for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The affordability. This was our first attempt to use a software package for our silent auction and event management. The pricing meant we really couldn't pass it up. So many of the competitors wanted to send their team to our event, work the crowd and charge us thousands. I'm so glad I found a system that was willing to let us put in the time and just purchase the software.

Cons

The menu system is confusing, the system isn't intuitive. I wouldn't recommend it to organizations that don't have a tech-savy staff member. The system didn't auto check-out folks after the event, I had to initiate every checkout, even when cards were on file. When a card was on file, it was easy to accidently click "pay by cash" and then I couldn't undo to cash payment.

Review Source: Capterra

  Response: Auctria, Auctria

Date: April 2018

April 2018

 

Abigayle we hear this over and over-"So many of the competitors wanted to send their team to our event, work the crowd and charge us thousands."

Auctria was born out of the need to handle an annual school auction that had grown too big to be shuffling pieces of paper or Excel files around. Cost was a factor, so we needed something that didn't cost an arm and a leg.

We couldn't find an answer so we built Auctria.

For handling checkout with registered cards there is a batch checkout feature under Checkout -> Batch Checkout that will process all the accounts with a registered card at once. There are some more details on how it works at http://docs.auctria.com/v3/checkout/batch-checkout

Existing payments that were recorded in error you can delete them from the Activity tab of the bidder details page.

We wish you well in all your future fundraising endeavors!

 

KIMBERLY from UUFM Church

April 2018

April 2018

This was our first experience with the software and it was perfect!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

I loved the ease of how it worked! It was easy to sign in bidders - teach someone new how to use it

Cons

there wasn't anything that I didn't enjoy - it worked just fine. when it came to checking out - we were learning on the fly

Review Source: Capterra

  Response: Auctria, Auctria

Date: April 2018

April 2018

 

Thanks Kimberly for the PERFECT review. Thanks for using Auctria and even more thanks for raising money for your community!

 

Matthew from Trout Unlimited Sebago Chapter

March 2018

March 2018

Full function auction software with excellent support

Ease-of-use

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It does everything I need to run our annual auction at a fraction of the cost of the competition.

Pros

This software does the job, and provides all the features I need at a fraction of the cost of the competition.

Cons

I am pretty tech savvy, so it works for me, but the software requires some knowledge and patience with basic database work. It is not as easy to use as some of the competition claims to be.

Review Source: Capterra

  Response: Auctria, Auctria

Date: April 2018

April 2018

 

Thanks for the summary comment on full features, fraction of the cost. We at Auctria know you work REALLY hard fundraising; happy to see your funds raised going back to your special cause.

Thanks for using Auctria year after year!

We are proud of our straight forward pricing with, NO performance fee EVER.

 

Sherrod from Phlebas Consulting

March 2018

March 2018

I love this product! So easy to use!!!! All the volunteers managed it quickly.

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Made doing the auction sane.

Pros

Stripe hookup! Money comes in easily. Easier to process than Square, when in a hurry. Easy to print out a nice looking receipt that makes people calm.

Cons

Left nav very long. Sometimes hard to scroll down and click the thing you want. But a minor detail. Mostly great.

Review Source: Capterra

  Response: Auctria, Auctria

Date: April 2018

April 2018

 

Thanks for the sanity comment! We know how it feels sometimes running such a large event and glad to see that Auctria was easy to use for volunteers and ease of payments & documentation.

As a side note: Auctria is active on FB and Twitter if you ever want to connect with other auction fundraising leaders. It takes a village.

 

Linda from Idlewild PTA

March 2018

March 2018

Terrible experience. Too difficult to make credits or back out a transaction. Learningcurvesteep

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Pros

It had promise. Seemed like a good solution for people who would be able to pay with their own credit card and then check out using that same credit card.

Cons

IF everyone would have bought their own ticket with their own credit card and then if they had wanted to do self-checkout with that same credit card THEN this software would have been a dream. Nearly a third of our auction participants wanted something different. We didn't have enough computers to handle the anomolies. We didn't have enough training to know how to back out transactions or add a charge, or do a split charge (cash, check and/or credit). We didn't have enough log-ins to ensure system reliability. The system crashed halfway through checkout and NONE of the charges went through. It was a nightmare and now I'm stuck cleaning it up--and I still don't have the training I need to manage the failed transactions. I'm a volunteer for crying out loud and I don't want to spend my time on this.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Sorry that your experience was clearly not what we want groups to experience with Auctria.

From reviewing the transactions it looks like the anti-fraud settings on your credit card processing account were too high and the charges were blocked downstream because of this. Unfortunately this isn't something we can directly control or make changes to ourselves.

However, I'm happy to waive our credit card fees for the charges that were processed.

For refunding a transaction there is a Refund link on the bidder activity tab which can be used to trigger a refund.

Please let us know at help@auctria.com if you have any other questions about resolving any transactions.

 

Sarah from Bangor Symphony Orchestra
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Using Auctria for our Symphony Soiree has made a huge improvement in the efficiency of our event.

Ease-of-use

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Raising more money before - and during - our event; raising the bar on the quality of our event; time savings.

Pros

We like that it allows multiple users to work in it, allowing us to easily share the workload of preparing for our fundraising event.

Cons

Using the user guide to find the exact answer to a challenge. I end up having to reach out to customer support more often than not, but I do appreciate their prompt responses!

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Symphony Soiree, success stories like this make us smile!

This is exactly why we created Auctria- to share the workload, improve efficiency and most important make MORE money for your cause.

 

Margaret from Unitarian Universalist Congregation of Miami

March 2018

March 2018

Staff is always so responsive!

Ease-of-use

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Pros

The User Guidebook is organized and very to use. The whole website is very easy to navigate. Thank you!

Cons

The design element on the event's website is very complicated. I think I just need to work on it more.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

We work very hard to make Auctria user-friendly so happy to see your review "The User Guidebook is organized and very to use. The whole website is very easy to navigate." Thank you Margaret, every comment is appreciated!

 

Ashley from Prairie Creek Community School

March 2018

March 2018

Auctria has helped us take our annual auction fundraiser to the next level!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

We love that it allows us to store information from year to year making it easier and easier to set up our annual auction. We also love the responsiveness of the support team!

Cons

Sometimes it is difficult to customize certain aspects of the online auction website to fit our individual needs but this has gotten better and better over the years as more and more features are added. We really are very happy with the product.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

So happy to see that Auctria is the tool to have "taken your auction to the next level". Thanks for the 5-star review!

Even more thanks-- for volunteering at your local school to help the local community!

 

Lauren from Junior League of Norman

March 2018

March 2018

Junior League Charity Ball

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This made our event so much better!

We did purchase a domain name for our website name to make it easier to advertise our event. This was minimal and 100% worth it.

Pros

Auctria is simply amazing! It's extremely user friendly, and we had so many compliments on our website! We were able to display all of our silent auction items prior to the event. We even offered some buy it now items prior to the event at a higher value! Ticket and table sales were easy. We are so thankful for Auctria! The customer service was top notch. I had questions, we would send an email to Auctria and get answers back promptly. We even had links sent to us that would walk us through our questions. Super helpful!

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Thanks for the rave review... and all the exclamation points! We are so happy that Auctria was the tool that helped you achieve great fundraising! Thanks for taking the time to give specific feedback.