Auctria software

Thanks for 10/10 likelihood to recommend Auctria! We strive to make the online-to-paper-to-bid sheets process smooth. Thanks for pointing out the ease in this process for your fundraising efforts. Congratulations on your event using Auctria, hope there are many more for the foundation.

Shawn, thanks for using Auctria over 2 years, and glad you like the duplicate-auction feature. We find lots of groups use this streamline auction fundraising year after year. The feedback on customer service is kind. We strive every day to help auction administrators job simpler.

Sorry for the difficulty you ran into recording bids ... obviously that is a key portion of an event and something we try and ensure is as smooth as possible. We'd love to understand what happened. Can you let us know at help@auctria.com what the issue you saw was and if you can recall any of the messages that were displayed?

Thanks for using Auctria for 4 years and noticing all the new functions along the way. So happy to see you used the thermometer- it's one of our faves too! We always appreciate customer feedback and use the information to constantly improve. We will relay your feedback on attachments for emails to the development team.

Thanks for the review. Happy to see you used Auctria twice and got the hang of it quickly! Good luck with all the future fundraising endeavors.

Wow JaneEllen, thanks for the comment "The support we receive from Auctria exceeds any that I experienced in my 35 years in the business world". We strive really hard to excel in customer service. Yes- we are always adding on more standard reporting based on feedback like yours. Thanks for your commitment to fundraising. The Great Smoky Mountains Heritage Center is lucky to have you!

Thanks for your feedback - we are always appreciative of your time in sharing specifics like this. It is possible to disable the CVV requirement on the 'credit cards' page, but I'd hesitate to do that: you are more likely to see rejected credit card charges if this information is missing. For a kiosk mode check-in, are you looking for something that the guest themselves would use to check-in, or just a more streamlined experience for the volunteers?

Thanks for the 5-star overall quality. Glad to read you enjoyed the ease of use too.

Thanks for your feedback - we are always appreciative of your time in sharing specifics like this. There are a couple of ways to handle a test event, see http://help.auctria.com/using-auctria/how-do-i-set-up-a-mock-or-test-auction for some more details. The failed bid messages aren't something that we persist currently though that is an interesting idea, I'll see if we can incorporate that in the future. For single winner items you could see which items were left unsold (via the Status dropdown on the item list)

Thanks for the time to rate Auctria 5-stars in all categories. Love seeing groups like you support education! Glad to hear you find the program easy and user friendly. Totally understand your feeling of 'forgetting' where settings are after not using Auctria for a year. To help we have added 10 Quick-Start Guides to the Auctria User Guide. This a great refresher for next year.

Congratulations on the fundraising event. Thanks for the feedback regarding 'ease of use'for volunteers. We know their time is precious and when things are easy they come back again to volunteer. By the way--since you are still working on acknowledgement/donor letters this is a good time to remind; this too can be streamlined with Auctria. Print, or email, use the templates or customize with stationery. Lastly, thank you Therese for YOUR time in providing this review.

Congratulations on your annual auction. We really enjoy seeing 10/10 but love to see the success you had raising money for your cause! I'll pass along your kind words to our support team. Thanks for all you do.

Wow- 5 auctions+ a year with Auctria. So happy to read how Auctria makes your job easy- that's exactly our goal! Thanks for 10/10 recommendation.

Abigayle we hear this over and over-"So many of the competitors wanted to send their team to our event, work the crowd and charge us thousands." Auctria was born out of the need to handle an annual school auction that had grown too big to be shuffling pieces of paper or Excel files around. Cost was a factor, so we needed something that didn't cost an arm and a leg. We couldn't find an answer so we built Auctria. For handling checkout with registered cards there is a batch checkout feature under Checkout -> Batch Checkout that will process all the accounts with a registered card at once. There are some more details on how it works at http://docs.auctria.com/v3/checkout/batch-checkout Existing payments that were recorded in error you can delete them from the Activity tab of the bidder details page. We wish you well in all your future fundraising endeavors!

Thanks Kimberly for the PERFECT review. Thanks for using Auctria and even more thanks for raising money for your community!

Thanks for the summary comment on full features, fraction of the cost. We at Auctria know you work REALLY hard fundraising; happy to see your funds raised going back to your special cause. Thanks for using Auctria year after year! We are proud of our straight forward pricing with, NO performance fee EVER.

Thanks for the sanity comment! We know how it feels sometimes running such a large event and glad to see that Auctria was easy to use for volunteers and ease of payments & documentation. As a side note: Auctria is active on FB and Twitter if you ever want to connect with other auction fundraising leaders. It takes a village.

Sorry that your experience was clearly not what we want groups to experience with Auctria. From reviewing the transactions it looks like the anti-fraud settings on your credit card processing account were too high and the charges were blocked downstream because of this. Unfortunately this isn't something we can directly control or make changes to ourselves. However, I'm happy to waive our credit card fees for the charges that were processed. For refunding a transaction there is a Refund link on the bidder activity tab which can be used to trigger a refund. Please let us know at help@auctria.com if you have any other questions about resolving any transactions.

Symphony Soiree, success stories like this make us smile! This is exactly why we created Auctria- to share the workload, improve efficiency and most important make MORE money for your cause.