Auctria Software


 

Auctria is a cloud-based bidding and auction management solution designed for small and midsize nonprofits. It offers website management, payment processing, bid sheets, donor receipts and reporting functionalities within a suite.

Auctria's website management feature allows users to create custom websites for every bidding event. The website allows users to sell event tickets and manage online registrations. The product also enables users to track information such as donor contacts, auction items and bid amounts.

Auctria features bidder automation, which allows users to manage registration, bid offerings and close-outs. The solution also allows users to manage auction-related documents such as bid sheets, display pages, gift certificates and auction catalogs.

Auctria allows users to manage close-out and handle payments, donations, tickets, products and receipts after events. The solution is able to support a variety of currencies.

 

Auctria - Auction items
 
  • Auctria - Auction items
    Auction items
  • Auctria - Bidder check-in
    Bidder check-in
  • Auctria - Check-out
    Check-out
  • Auctria - Event summary
    Event summary
  • Auctria - Auction website
    Auction website
  • Auctria - Sign-in page
    Sign-in page
Supported Operating System(s):
Web browser (OS agnostic)

58 Reviews of Auctria

 

Start your review of Auctria

Click to start
https://www.softwareadvice.com/auction/auctria-review/
Software Advice Reviews (2)
More Reviews (56)

Showing 1-2 of 2

rosie from wonderland developmental center
Specialty: Nonprofits
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Absolutely the best choice for your auction!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very happy with this purchase. This product has been such a great and affordable product for our auction.

Pros

The price is fantastic, and really cannot be beat. The software is intuitive and easy to use. It is cloud based and you can have as many users as you'd like logged in and working on it at one time.

Cons

I really can't think of any issues with this software. Maybe more personalized customer service, should you need it. But in two years we have only had one issue.

Review Source
 
 

Tina from Sherwood Band Boosters
Specialty: Schools
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Exceeded expectations. A somewhat nerdy person can set it up by themselves. Outstanding tech support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It took some time to understand the general layout

Pros

Full functionality, tons of features. Unexpected value. First time user, set up a website, silent auction, ticket sales, raffle. We had 450 people attend our event. With some help from tech support this was manageable. Support was patient, prompt, and even willing to make minor modifications in the software to suit our needs. The event was very successful.

Cons

I had a hard time understanding how to create the website at first. Reading the instructions might have been a good idea before I started.

Review Source
 
 
 
Showing 1-20 of 56

Abigayle from North Allegheny Foundation

April 2018

April 2018

Good Platform, but not intuitive. A wise investment for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The affordability. This was our first attempt to use a software package for our silent auction and event management. The pricing meant we really couldn't pass it up. So many of the competitors wanted to send their team to our event, work the crowd and charge us thousands. I'm so glad I found a system that was willing to let us put in the time and just purchase the software.

Cons

The menu system is confusing, the system isn't intuitive. I wouldn't recommend it to organizations that don't have a tech-savy staff member. The system didn't auto check-out folks after the event, I had to initiate every checkout, even when cards were on file. When a card was on file, it was easy to accidently click "pay by cash" and then I couldn't undo to cash payment.

Review Source: Capterra

  Response: Auctria, Auctria

Date: April 2018

April 2018

 

Abigayle we hear this over and over-"So many of the competitors wanted to send their team to our event, work the crowd and charge us thousands."

Auctria was born out of the need to handle an annual school auction that had grown too big to be shuffling pieces of paper or Excel files around. Cost was a factor, so we needed something that didn't cost an arm and a leg.

We couldn't find an answer so we built Auctria.

For handling checkout with registered cards there is a batch checkout feature under Checkout -> Batch Checkout that will process all the accounts with a registered card at once. There are some more details on how it works at http://docs.auctria.com/v3/checkout/batch-checkout

Existing payments that were recorded in error you can delete them from the Activity tab of the bidder details page.

We wish you well in all your future fundraising endeavors!

 

KIMBERLY from UUFM Church

April 2018

April 2018

This was our first experience with the software and it was perfect!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved the ease of how it worked! It was easy to sign in bidders - teach someone new how to use it

Cons

there wasn't anything that I didn't enjoy - it worked just fine. when it came to checking out - we were learning on the fly

Review Source: Capterra

  Response: Auctria, Auctria

Date: April 2018

April 2018

 

Thanks Kimberly for the PERFECT review. Thanks for using Auctria and even more thanks for raising money for your community!

 

Matthew from Trout Unlimited Sebago Chapter

March 2018

March 2018

Full function auction software with excellent support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It does everything I need to run our annual auction at a fraction of the cost of the competition.

Pros

This software does the job, and provides all the features I need at a fraction of the cost of the competition.

Cons

I am pretty tech savvy, so it works for me, but the software requires some knowledge and patience with basic database work. It is not as easy to use as some of the competition claims to be.

Review Source: Capterra

  Response: Auctria, Auctria

Date: April 2018

April 2018

 

Thanks for the summary comment on full features, fraction of the cost. We at Auctria know you work REALLY hard fundraising; happy to see your funds raised going back to your special cause.

Thanks for using Auctria year after year!

We are proud of our straight forward pricing with, NO performance fee EVER.

 

Sherrod from Phlebas Consulting

March 2018

March 2018

I love this product! So easy to use!!!! All the volunteers managed it quickly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Made doing the auction sane.

Pros

Stripe hookup! Money comes in easily. Easier to process than Square, when in a hurry. Easy to print out a nice looking receipt that makes people calm.

Cons

Left nav very long. Sometimes hard to scroll down and click the thing you want. But a minor detail. Mostly great.

Review Source: Capterra

  Response: Auctria, Auctria

Date: April 2018

April 2018

 

Thanks for the sanity comment! We know how it feels sometimes running such a large event and glad to see that Auctria was easy to use for volunteers and ease of payments & documentation.

As a side note: Auctria is active on FB and Twitter if you ever want to connect with other auction fundraising leaders. It takes a village.

 

Linda from Idlewild PTA

March 2018

March 2018

Terrible experience. Too difficult to make credits or back out a transaction. Learningcurvesteep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It had promise. Seemed like a good solution for people who would be able to pay with their own credit card and then check out using that same credit card.

Cons

IF everyone would have bought their own ticket with their own credit card and then if they had wanted to do self-checkout with that same credit card THEN this software would have been a dream. Nearly a third of our auction participants wanted something different. We didn't have enough computers to handle the anomolies. We didn't have enough training to know how to back out transactions or add a charge, or do a split charge (cash, check and/or credit). We didn't have enough log-ins to ensure system reliability. The system crashed halfway through checkout and NONE of the charges went through. It was a nightmare and now I'm stuck cleaning it up--and I still don't have the training I need to manage the failed transactions. I'm a volunteer for crying out loud and I don't want to spend my time on this.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Sorry that your experience was clearly not what we want groups to experience with Auctria.

From reviewing the transactions it looks like the anti-fraud settings on your credit card processing account were too high and the charges were blocked downstream because of this. Unfortunately this isn't something we can directly control or make changes to ourselves.

However, I'm happy to waive our credit card fees for the charges that were processed.

For refunding a transaction there is a Refund link on the bidder activity tab which can be used to trigger a refund.

Please let us know at help@auctria.com if you have any other questions about resolving any transactions.

 

Sarah from Bangor Symphony Orchestra
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Using Auctria for our Symphony Soiree has made a huge improvement in the efficiency of our event.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Raising more money before - and during - our event; raising the bar on the quality of our event; time savings.

Pros

We like that it allows multiple users to work in it, allowing us to easily share the workload of preparing for our fundraising event.

Cons

Using the user guide to find the exact answer to a challenge. I end up having to reach out to customer support more often than not, but I do appreciate their prompt responses!

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Symphony Soiree, success stories like this make us smile!

This is exactly why we created Auctria- to share the workload, improve efficiency and most important make MORE money for your cause.

 

Margaret from Unitarian Universalist Congregation of Miami

March 2018

March 2018

Staff is always so responsive!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The User Guidebook is organized and very to use. The whole website is very easy to navigate. Thank you!

Cons

The design element on the event's website is very complicated. I think I just need to work on it more.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

We work very hard to make Auctria user-friendly so happy to see your review "The User Guidebook is organized and very to use. The whole website is very easy to navigate." Thank you Margaret, every comment is appreciated!

 

Ashley from Prairie Creek Community School

March 2018

March 2018

Auctria has helped us take our annual auction fundraiser to the next level!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love that it allows us to store information from year to year making it easier and easier to set up our annual auction. We also love the responsiveness of the support team!

Cons

Sometimes it is difficult to customize certain aspects of the online auction website to fit our individual needs but this has gotten better and better over the years as more and more features are added. We really are very happy with the product.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

So happy to see that Auctria is the tool to have "taken your auction to the next level". Thanks for the 5-star review!

Even more thanks-- for volunteering at your local school to help the local community!

 

Lauren from Junior League of Norman

March 2018

March 2018

Junior League Charity Ball

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This made our event so much better!

We did purchase a domain name for our website name to make it easier to advertise our event. This was minimal and 100% worth it.

Pros

Auctria is simply amazing! It's extremely user friendly, and we had so many compliments on our website! We were able to display all of our silent auction items prior to the event. We even offered some buy it now items prior to the event at a higher value! Ticket and table sales were easy. We are so thankful for Auctria! The customer service was top notch. I had questions, we would send an email to Auctria and get answers back promptly. We even had links sent to us that would walk us through our questions. Super helpful!

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Thanks for the rave review... and all the exclamation points! We are so happy that Auctria was the tool that helped you achieve great fundraising! Thanks for taking the time to give specific feedback.

 

Barry from Miamisburg Rotary Club

March 2018

March 2018

We do two auctions for two organizations each year. Auctria is easy and saves us lots of time!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Shortened the amount of time needed to prepare, run and get full reports on the auction.

Pros

Quick and easy item and bidder entry. Also inputting the winning bids on items and cashing out the bidders at the end of the evening goes so smoothly for everyone. Being able to print the bid sheets for all the silent auction items saves us a lot of time from having to create our own bid sheets (we did that for many years before Auctria). Since we only use it twice a year, it takes a bit of time to refresh our memories as to how to do everything, but not as much time as doing everything manually. The many reports available are easy to use and provide clear information.

Cons

Would be nice to be able to "hide" sections that we don't use when entering information on items and bidders. We've sent a request in to see if there's a way to enter tickets (as tickets vs as items) with numbers and assign them to specific bidders.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

So happy to see Auctria repeat use for multiple auctions, for multiple years. The "quick and easy item and bidder entry" combined with "cashing out bidders...smoothly" is what we strive for at Auctria in streamlining the entire auction fundraiser. Thanks for the positive feedback.

 

Alicia from Lakewood Montessori School

March 2018

March 2018

This is our second year using Auctria and we love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best features include copying our old auction as a starting point for the next year's, ease of entering items and donors, the reports available, and the ease of billing and checking out our bidders. Customer support is awesome!

Cons

We always seem to have a few little hiccups printing materials but nothing that we couldn't resolve. In the end, everything looked just the way we wanted.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Love seeing the repeat use and repeat success in using Auctria. Thanks for sharing the 'copy-auction' feature as one of your faves.

Of course smooth billing and checkout is a priority in fundraising satisfaction so thanks for that feedback too!

 


March 2018

March 2018

Excellent product that vastly improved our event

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Our organizations was very impressed with the depth, versatility and ease of use of the product. I look forward to using it again at our next event with all of the things we learned at our recent gala under our belts.

Cons

Like with anything, there is a learning curve, and the tutorial could use some work. Perhaps with more images or videos. The product itself is fantastic.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

10/10 and would recommend to a friend- thanks! So happy to see see Auctria was able to improve your event. Good luck with your future gala's and fundraising.

 

Aaron from Trinity Lutheran Church and School

March 2018

March 2018

Smooth and when it wasn't, help was very quick!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once it's set up, works great! The new features of quick bid entry are super easy and quick! The customizing of receipts is nice too.

Cons

Dashboard is a little busy. It has so many options, it's difficult to find things at times. Sometimes it was difficult in finding the options to customize the statements.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

5 star overall quality makes us proud at Auctria. Glad you found the quick bid entry easy and quick. It's feedback from users that are implemented to help fundraisers save even more time and effort. Thanks for the feedback.

 

Kim from Farmingville pta

March 2018

March 2018

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

You get so much for such a small cost!!! This database has saved us so much time. It is my go to for all my auctions. Plus the customer service is the best!!!

Cons

Personally, I preferrrd the old look. It was simple & to the point. The new look is a little busy & more complicated (but with more features of course).

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Overall quality is 5 Stars--Thanks Kim! In your quote "go to for all my auctions"- sounds like you do lots of awesome fundraising, glad Auctria is the tool for you. Keep in mind that you can always go back to previous version if you prefer the old view. Thanks for you time and feedback.

 

Carlo from Saint John Notre Dame School
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Amazing Auction Software!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of use is great. Customer/Technical Support is topnotch.

Pros

The software continues to evolved with very useful features. What I really like most is that the folks at our schools thinks I am a hero for introducing the Auctria solution. ;-) The new interface is well organized. The integration with CC processing is very convenient. The Ticket, Table, Link and Merge futures are all very useful features. Overall, our school is very happy with the solution.

Cons

The security model can be further improved. The statement for linked bidders could be further enhanced by indicating line items by bidder.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Nice job Hero Carlos! Thanks for pointing out the specific pieces that earn you the cape. Keep in mind that you can always customize any stationery including statements. I will forward your suggestion
to the product development team.

 

Christy from Port Townsend Film Festival
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Some okay features, some great features; overall worth the price for sure!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple format, ease of use, some useful reports post-event.

Pros

Definitely easy to enter data before, during, and even edit after an event. I love the merge bidders option! The statements are perfect for our needs.

Cons

I do wish I could easily have extracted a report detailing how each bidder spent their money on specific items and not just a type or category. Our bookkeeper requires this so I have to generate it myself in a spreadsheet by joining a few extracted reports from Auctria. Easy but it takes precious time.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Thanks for the comments "overall worth the price for sure" & "easy to to enter data". Both helpful pieces of information. Thank you so much for the time you took to provide this review.

 

Julie from Solterra Strategies

March 2018

March 2018

Software is intuitive and quick to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of customizing specialty forms and track to specific items was a learning process. Our silent auction was paper only so converting the process for this use was very actionable.

Pros

Customer support was tremendous. They helped through the learning curve and we were able to hold a very successful two day silent (paper) auction.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Thanks for the comment "software is intuitive and quick to navigate". So happy you found our support "tremendous"

Your time for writing this review with specifics is truly appreciated!

 

Gina from Faubion Elementary School PTA
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Faubion School PTA has had an exceptional experience with Auctria software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our school auction takes place every spring, does profit every year and sustains our PTA budget through the following year. We make enough to need a software system but we don't make enough to spend bookoo bucks on it. Auctria does everything we need including -*organizing and selling items
*offering receipts to donors and buyers
*offering customizable website that is easy to create and share
*allowing for many check out options including online, in person and push text notifications
*option to pass credit card fees on to buyer so that our school can keep more money for our kids.

Auctria is the only software that we will use going forward and I highly recommend!!!

Pros

Easy to use and train others to use, many customizable options for sellable items, website is awesome and tutorials on creating website are very helpful, cost is the lowest in the industry which is much needed for our non-profit school event. We used Auctria at our annual school auction this year and it did everything we needed and more for a fraction of the software that we have used in the past. Hint -- there is also a way to pass on credit card sales fees to credit card users which saved us those fees. HIGHLY RECOMMEND!!!!

Cons

Our auction chair had a few questions and couldn't find a number to call. She emailed and got a response back in 24 hours, which is their promise. For what it's worth, our software company before this one had the same policy and cost 10 times more so I don't feel like this is a deal breaker for us.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Gina, thanks for providing such a detailed review. I'm certain there are lots of others out there that can benefit from your expert analysis and HINTS! Also, thanks for fundraising for education!

 

Ashley from New Garden Friends School
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

It was fairly simple to use and customer support was always available to help.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was fairly simple to enter the auction items, record bids, and make payments on the account. I was very impressed with how simple it was to close out the auction.

Cons

The website designer was not the easiest to use. I also did not like how table assignments were done. It would be better if when assigning tables in counted the additional bidders in the table assignments.

Review Source: Capterra

  Response: Auctria, Auctria

Date: March 2018

March 2018

 

Thanks for choosing Auctria for New Garden Friends School and taking the time to provide feedback. We are always improving the product and information like this is very valuable in that process!

 

Jacob from Virginia Department Of Transportation

February 2018

February 2018

Amazing, Professional, Exceptional, BEST Customer Service EVER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything, flawlessly designed, good luck finding limitations. AND if you happened to run into an issue, I challenge you to find a support team that responds faster than the Auctria squad does.

Cons

If anything, not enough people know about this product.

Review Source: Capterra

  Response: Auctria, Auctria

Date: February 2018

February 2018

 

Thanks Jacob for the feedback on our support squad. We pride ourselves on design, execution and customer service. Thanks for helping share your experience, thanks for all you do in fundraising!