Panorama

RATING:

3.96

(45)

About Panorama

FrontStream’s fundraising software helps nonprofits and socially-responsible corporations raise and process more funds. Panorama helps plan, create, execute and measure the successful of fundraising campaigns and charity events. The interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt customized templates, users can create branded, personalized nonprofit page where they can tell a meaningful, personal story about their cause and create the awareness needed to raise funds. The software also includes a secure transaction engine that makes donating a seamless, hassle-free part of the process. Panorama creates a page with a unique web address that users can share with friends and family via e...
Nonprofit Fundraising Page
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Panorama Reviews

Overall Rating

3.96

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Showing 1 - 5 of 45 reviews

User Profile

Rebecca Lynn

Verified reviewer

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

July 2018

I love the software, I run an event entirely on my own each year & the platform is so user-friendly

Pros

When publishing prizes on line, the system guides you through and explains what each question means. It's very user friendly

Cons

I had a lot of trouble this year loading pictures to illustrate my items. I've never encountered so many error messages as I did this year!

Chad

Company size: 10,000+ employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2023

Fundamentally Sound

Panorama was originally our second choice because of the interface, but their robust platform passed our stringent IT security certification process. The functionality was great for both users and admins, with a few features that we would like to see improved such as automatic sales tax calculations based on shipping address for online orders. Customer support was top-notch before, during, and after our event. We weren't sure the platform would work as well as it did for a for-profit firm like ours since it's largely used by non-profits for fundraising, but there were no issues at all. Very reliable and mostly intuitive. They have ample documentation, help videos, and great support. We added premium support since it was our first time using it and I would recommend that for large events. Aside from the older looking web templates, and export-based reporting, I'd give Panorama an A- on their auction solution.

Pros

Secure and stable platform, customer support, online auction capability, overall value

Cons

Antiquated reporting, web templates are outdated, lack of truly responsive design for various devices, jumping between private/public auctions caused some confusion

Reasons for choosing Panorama

Ultimately, it came down to Panorama's strong IT platform and ability to comply on all fronts with our firm's requirements. The value for the cost was excellent, the people were helpful, and the platform met our functional requirements.

Anonymous

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

July 2018

We wanted to move to the Cloud version but the feature we needed membership was available

We used the desktop version for 7 years to manage donors, donations, memberships, classes and events

Pros

Nothing, we wanted to move to the version but the features we needed were never converted. We asked numerous times when membership would be available and never heard back.

Cons

Didn't convert the features were needed to the new version and no one could give us any idea when the features would be available. We converted to NeonCRM

Cheryl

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2022

Customer Service

Thank you for the opportunity to offer highest praise for [SENSITIVE CONTENT] for the professionalism and expertise providedto me as I navigated through the FrontStream creation of our annual solicitation letter. In utilizing Quick Assist,he skillfully made corrections and edits to the format that allowed me to learn in the process. The technical staffat FrontStream are attentive, prompt in response, and most knowledgeable.

Pros

NA - I don't know and am unable to answer this question.

Cons

NA I don't know and am unable to answer this question.

Chris

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

July 2022

2022 Ride

Pros

URL assignment to registered riders helps

Cons

The software is not user friendly for the lay person.

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