HelloFund

RATING:

4.8

(52)

About HelloFund

HelloFund partners with Parent Teacher Associations (PTA), Booster Clubs and more to help with their year round fundraising efforts. It allows users to create Peer to Peer Fundraising Pages, Raffle Ticket Pages, Event Ticket Pages, Store Pages and more for organizations.
Recurring Donation Forms

HelloFund Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for HelloFund

1 - 5 of 52 Reviews

Bedina

Education Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

HelloFund and Non-Profits

My experience with HelloFund has been wonderful. As I have rolled this product out at two separate organizations, I have a great working relationship with the support team at HelloFund. they are always on hand to help build out pages, work on upgrades and are always soliciting feedback to improve the product.

PROS

This software is great value for money. There is very little out of pocket expense to the organisations that I use it with. As well as this School I also use it with another volunteer organization that I am a Board Member on. It is very easy to use and is being improved upon regularly. for fundraising, it offers the donor to cover the cost of the transaction. Most do, which lowers the not- for - profits overhead for event fundraising as well as for annual funds. Individual fundraisers can also be set up - for example student lead fundraisers - each student can have their own fundraising page which links to the main page, and they can advocate on behalf of your school, soccer team, or other NFP.

CONS

There are some integrations and reports that I would like to be able to pull that are currently not available.

Reason for choosing HelloFund

They are local, personalized support, inexpense and ease of use.

Reasons for switching to HelloFund

Greater Giving was much more expensive.

Vendor Response

Thanks so much, Bedina!! We are continually working on updgrades for the platform. Keep us updated on any features or reports so we can create a better fundraising platform!

Replied June 2020

Trista

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Highly suggested!

PROS

This is a very straightforward donor platform. It is easy to use and if help is ever needed for our donation or event pages, customer service is immediately available. They say you get what you pay for, but with this extremely affordable platform, we get far more than what we pay. It's user friendly, provides easy access to donor reports, integration was simple, and customer service is so incredibly helpful. There's so much to like about HelloFund there isn't just one we like the most.

CONS

I do wish minor aesthetic aspects of this software was a little more advanced but regardless, it gets the job done - and well.

Reason for choosing HelloFund

Communication with customer service and resolving issues were more time consuming. HelloFund has better customer service and is far more affordable than Classy for a small nonprofit organization such as ourselves.

Vendor Response

Thank you so much, Trista! We love working with you and working hard to develop a better solution for you and wonderful organizations around the country to fundraise more efficiently!

Replied June 2020

Jillian

Non-Profit Organization Management, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2020

Easy to use fundraising software for personal fundraising campaigns

We have used HelloFund for our past two fundraising campaigns that we hold in conjunction with our annual Tackle Pet Hunger pet food drive. We've had very good experiences with setting up the campaigns each year. The first year I had a few questions, which were quickly and satisfactorily answered by HelloFund. They have been very good to work with!

PROS

HelloFund is very easy to set up and navigate. It's very user friendly and intuitive and integrates with Stripe, which we already use for payment processing.

CONS

Overall, HelloFund is a great choice for fundraising campaigns. The biggest drawback is that you must specifically invite or manually add individual fundraisers to set up pages for your campaign. There is no easy way for an individual to see the campaign and decide to set up a page without contacting the organization or being invited in the first place. This hasn't been a problem for us, but it definitely is an area that could be improved.

Vendor Response

Thanks so much for your feedback, Jill! We are working on some updates to our fundraising platform and this is great information for us to create a better product.

Replied July 2020

Annabelle

Non-Profit Organization Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Looking for an all encompassing online fundraising platform? Look no further. HelloFund is it!

From the platform to the customer service, HelloFund delivered. I highly recommend HelloFund for new non-profits as well as seasoned. The difference to me was the Customer Service aspect. HelloFund was able to be as hands on as we needed them and step back when we didn't. To me, HelloFund was not just another vendor, they were a partner. [sensitive content hidden] and his team were as invested in the success of our event as we were. This is an important aspect because many times vendors can see events as a one and done. They show up and do not look past the event. With HelloFund and [sensitive content hidden], this is the beginning to a longterm relationship for future years.

PROS

Because this was a first time event, it was crucial to have great customer service since this was all new to our organization. [sensitive content hidden] was extremely hands on and professional. His tutoring videos were especially helpful in understanding and utilizing the platform. In the weeks leading up to the event, [sensitive content hidden] was readily available to help direct us and provide sound advice from his wealth of experience. His recommendations were always on point and appreciated.The website helped us promote our event and gave us the flexibility to brand our event. There are some event websites out there that look cookie cutter and HelloFund is not that. The reports that are available are extremely helpful with monitoring and managing our event, both pre- and post event.

CONS

There is nothing that I did not like about HelloFund.

Reason for choosing HelloFund

Hellofund was personally recommended. Not realizing everything we we would need in this endeavor, it was important to have a trustworthy recommendation and someone who had utilized HelloFund previously.

Vendor Response

Thank you so so much, Annabelle! It was great working with you and were excited to work with you on future fundraisers for your organization!

Replied September 2023

Audrey

Events Services, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

HelloFund is Great!

I love HelloFund! I think their customer service is unmatched. And there is something to be said about having a LOCAL company nearby to help with anything you need. They are great to work with!

PROS

I really love the dashboard - it is very user friendly and easy to manipulate from an Administrator perspective. Auction items are incredibly easy to upload and real-time changes are easy as well. The donor check-in process is also very user friendly! The reports are also great and thorough and the HelloFund Team is wonderful to work with - big fans! :)

CONS

The only struggle I have had is with multiple events back-to-back: sometimes logos from previous events get left on new pages, confirmations text messages with previous event language, etc., as well as getting the reports I needed due to having changed over to a new event. However, the team is always quick to help and correct any issue!

Reason for choosing HelloFund

HelloFund had way better customer service and it felt like they wanted our business more than the other guys.

Vendor Response

Thank you so so much, Audrey! We love working with y'all!

Replied June 2022