--- title: "AutoLeap Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AutoLeap. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AutoLeap is a good fit for you!" source_url: "https://www.softwareadvice.com/auto-repair/autoleap-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Body Software](https://www.softwareadvice.com/retail/auto-parts-store-software-comparison/) / [AutoLeap](https://www.softwareadvice.com/auto-repair/autoleap-profile/) / AutoLeap Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auto-repair/autoleap-profile/) Reviews [Alternatives](https://www.softwareadvice.com/auto-repair/autoleap-profile/alternatives/) # AutoLeap User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 747 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 668 reviews (89%) - 4 stars: 58 reviews (8%) - 3 stars: 9 reviews (1%) - 2 stars: 4 reviews (1%) - 1 star: 8 reviews (1%) ### Most mentioned pros - Enjoy the direct access Prodemand and Mitchell and the ability to hilight notes and concern points for the service managers to be able to bring tk the customers attention while i continue on with the diagnosis, repair or inspection. - Very simplified system that saves time due to the amazing features such as parts Ordering, being able to send for approvals and invoicing, and a chat box that a real person responds within a minute to help with any technical difficulties - AutoLeap does a really good job of keeping everything in one place—estimates, invoices, and customer info are all easy to manage. ### Most mentioned cons - I do not enjoy the accounting piece of the software because you have to personally verify if a customer qualifies for AR before sending the invoice to them which makes absolutely no sense since about every single customer pays. - Someone defers a job, you lose all your parts. If you have some parts authorized, but not all, you have to remove the unauthorized parts to complete the order, or you have to leave the software to order manually. - Another issue weve had is when trying to access mitchell, it will start to load a secondary page and subsequently crash both pages, forcing a restart of the inspection or repair timing. ## AutoLeap customer reviews Showing reviews 1-25 of 747 (page 1). ### After using it for a year... - Overall rating: 3/5 - Reviewer: Camila R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is still a well designed software, integrates with part ordering websites nicely. The accounting side is good #### Cons Customer service is slow, their contract has fine prints that they don't tell you about on their presentation, are not up to FL invoices standards --- ### Owner/Service Writer - Overall rating: 5/5 - Reviewer: Jose N. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic! Once getting past the initial configuration and practicing a few times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The tech support's willingness to assist. The amount of video training assistance. The overall interface of the software. #### Cons the price :). the initial configuration to get things going. #### Reasons for choosing AutoLeap AutoLeap has more options and makes things run more efficient. --- ### STAY AWAY!!!! - Overall rating: 1/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall they were great at first, but I should have been suspect when they asked me to leave reviews before trying the program. This is a company that is a predator. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Don't trust a company that ask you to leave reviews before trying the program, don't trust a company that has you sign a 1 year contract before using a program. You wouldn't buy a car without test driving. Stay away from this predatory company. #### Cons I stopped using when the integration of parts ordering and paper work did not fit my needs, but that is not why I give Autoleap 1 star- I give them one star (would be negative stars if available) because I was lied to by the sales person. During the on boarding I was a little concerned about the 1 year contract obligation, and was advised "If we can't get thing working smooth for you we will cancel the contract." After working with Autoleap trying to get the program to work with my shop, which I tried working with them multiple times to get the kinks worked out. I advised them it wasn't working out for my needs. I was then advised that "sorry, we honor our contracts." There was no help, no "sorry we couldn't work out" nothing that was supportive. Basically Autoleap felt and acted like they are the end all be all of auto repair management systems. --- ### Autoleap review - Overall rating: 5/5 - Reviewer: Pawan S. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered AutoLeap is a modern solution built with auto repair businesses in mind. It not only improves operational efficiency but also enhances customer experience. Whether you're running a single-location shop or a multi-bay operation, AutoLeap is definitely worth considering. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AutoLeap is a powerful, cloud-based auto repair shop management software that has significantly streamlined operations for many in the automotive repair industry. From appointment scheduling and digital vehicle inspections to invoicing and customer communication, AutoLeap offers an all-in-one solution that simplifies the day-to-day challenges of running a repair shop. #### Cons Everything is pretty good, I personally do not feel there is any need of improvement. #### Reasons for choosing AutoLeap Was perfect match for what I was looking and software is easy to use --- ### Auto Leap on boarding - Overall rating: 5/5 - Reviewer: Thomas T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Very Good, my onboarding team took the time to help me get comfortable and teach me the navigation and inner workings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it's a complete system, no going back and forth between different systems. It's an all in one solution. #### Cons It took longer to set up and onboard than I was expecting. It took some time to learn the navigation of the software. #### Reasons for choosing AutoLeap Ease of integration and it is an all in one system --- ### Would highly suggest to any shop old or new to switch. - Overall rating: 5/5 - Reviewer: Diako K. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered The team they have there is so helpful when it comes to setting up and getting everything started, we thought it was going to be a nightmare to switch programs but they made it seamless and they have a great way of setting up going live. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to go from making an appointment to ordering the parts directly from the same page to sending reminders. The software helps with my business so much. #### Cons I have not come across anything I dislike about the program. #### Reasons for switching to AutoLeap The old system was not doing what we needed it to, like integrating all the suppliers and having a schedule and the customers on the same app. --- ### Autoleap ⭐️⭐️⭐️⭐️⭐️ - Overall rating: 5/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I really like autoleap system No complaints after 3 months of using it every day #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly way better than Alldata Easy to comprise packages for billing Has many options for billing Was able to merge our Alldata customer database and repair history to autoleap for easy lookup The people at autoleap helped us learn and use there system on a daily basis for over a month,they have a great team [sensitive content hidden] both have help a lot with set and making sure on a daily basis we were up and running and able to bill out our customers We were having trouble with Alldata’s new automotive billing system and there people were not helpful at all nobody at all Alldata will follow up or follow thru to help We were with Alldata for over 18 years We were scared to change systems for over 6 months then we made the move October 2024 to autoleap and we should done it sooner #### Cons Being able to look up car without tying to carfax for motor cataloging system You have to manually lookup the license plates and vin on another website and then copy and past to autoleap #### Reasons for switching to AutoLeap Autoleap is a lot easier to comprise estimates and bill out and collect from customers #### Vendor response Hi Robert, Thank you for sharing your detailed and glowing review! We’re thrilled to hear that you’re enjoying the ease of using AutoLeap and that our team was able to support you during the transition. It’s great to know that features like customer database migration, flexible billing options, and estimate creation have made a positive impact. We understand your feedback about vehicle lookups and will share it with our team for future improvements. We’re so glad you made the switch and appreciate your kind words about our team—it means a lot to us! If you ever have questions or need assistance, we’re here to help. Best regards, The AutoLeap Team Replied December 2024 --- ### Great software - Overall rating: 5/5 - Reviewer: Abdy M. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to go thru the whole system, also I love the customer interactions thru the system, messages, appointments approvals, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I highly recommend AutoLeap, it works perfectly fine for my shop. Haaris Kirmani guide me thru the whole process and help me out with all details so I can understand all the features and now I can take full advantage of all the features that AutoLeap offer me. AutoLeap software help me and my shop to be more professional. #### Cons At this moment I have no cons with AutoLeap software. #### Reasons for choosing AutoLeap Better software overall. AutoLeap offer me office features like customers appointments, interactions etc --- ### glitch riddled and contract happy. dont waste your money or time. - Overall rating: 2/5 - Reviewer: COLLIN B. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered You pay a lot for a system that isn't any better than the others that are cheaper. Every time they would add an update to the software, they would have other issues after. At the time of writing this, I am still dealing with customer info being removed from tickets every time i enter back into a ticket. they apparently fixed this issue but it is still present. When i tried to leave, they told me my contract automatically renewed (without my approval or knowing) and they wont let me leave the contract even though i've made it very clear the system doesnt work for my shop. fyi, no other shop management system does this and autoleap is the most expensive system out there and yet is a good ways behind the other systems you can get. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Product has a lot of cool features (although most other softwares have the same features) the support team was quick to respond when there were issues (there have been plenty in just a year) #### Cons Software is full of glitches and errors. The web app often freezes and the inspections are problematic. Often inspections would come back incomplete and we would lose all data and details of the inspection. You cant record more than a few seconds of video for inspections so its totally pointless to have them on there. Pay attention to the contract you're signing. the contract states they can renew your contract every year without your approval and without giving you a heads up. It doesn't bode well for a company when they feel the need to hold you into a contract to get you to stay and pay them money. all the other software we have used were month to month because they believe they have to earn your business every month and if you need to leave to better your business then they are more than happy to let you leave. autoleap however does not operate that way and will not let you leave even if their software isnt working for your business. there are no 3rd party integrations with autoleap, so dont expect to be able to add any of the other awesome 3rd party systems that can make your business thrive. Autoleap wants you to rely on them and them alone. #### Reasons for switching to AutoLeap originally i switched for the online appointment scheduler autoleap has but afte switching i found that their scheduler doesnt sync with your actual calender or anything. its just a generic scheduler where you pick the available days and times and customer pick what day and time they want but you can very likely be booked up. it has made a lot of customers mad when they think theyre scheduling their appointment only to find out you're not available for over a week. #### Vendor response Hi Collin, Thank you for sharing your detailed feedback. We appreciate you taking the time to outline the challenges you’ve faced. We have had a manager reach out to discuss your concerns around the product and contract and are confident that the "glitches, errors, freezes, and data loss" can be resolved by our support team now that they have been reported. We’re continuously improving our product, and feedback like yours is invaluable in guiding our updates and enhancements. Please feel free to continue working with your dedicated Customer Success Manager and our Manager of Customer Success on any additional questions or needs. Best regards, Replied December 2024 --- ### I highly recommend AutoLeap - Overall rating: 5/5 - Reviewer: Ashlee R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AutoLeap is easy to use and very user friendly. #### Cons I have not enjoyed some of the financial side of things and the inventory requirements. #### Reasons for switching to AutoLeap We were making Quickbooks Point of Sale work and switched because we finally found something worth trying. Point of Sale is obviously not set up for automotive repair work. --- ### Out with the old and in with the new - Overall rating: 4/5 - Reviewer: Travis C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I would describe my experience as very good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Smooth and user friendly, Very intuitive and easy to use once figured out. #### Cons It seems to crash often and kick you out. #### Reasons for switching to AutoLeap old and outdated software not very good and crashed all the time --- ### Amazing System for Auto Shops! - Overall rating: 5/5 - Reviewer: Kera W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Has been an amazing transition and very easy to train due to the amazing staff at Auto leap. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very simplified system that saves time due to the amazing features such as parts Ordering, being able to send for approvals and invoicing, and a chat box that a real person responds within a minute to help with any technical difficulties #### Cons We are on the least for some enhancements that we are liking to make the system best for us such as more attachments being added to a RO. We are excited to see how long it takes for an enhancement to be updated within the system and have high hopes. #### Reasons for switching to AutoLeap Hidden Fees and very old system with no updates in the last 4 years we have been using. #### Vendor response Thank you so much for your review, Kera! We're thrilled to hear that AutoLeap is streamlining your operations with its simplified system and responsive support. Your feedback on enhancements is invaluable, and we're excited about the updates we have planned that will make AutoLeap even better for your needs. Here's to many more successes together! Replied November 2024 --- ### REVIEW OF AUTOLEAP INITAIAL STARTUP. - Overall rating: 5/5 - Reviewer: RANDY B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered THE OVERALL ATTENTION TO HELPING THE END USER THRU CONTACT AND TRAINING BY EXCELLENT SUPPORT STAFF. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AUTO LEAP DOES AN EXCELLENT JOB OF PULLING TOGETHER THE TECHNOLOGY NEEDS OF THE AUTOMOTIVE REPAIR SHOP. #### Cons THERE COULD BE MORE VIDEO TUTORIALS AVAILABLE THAT GO MORE IN DEPTH TO THE PROCESSES AVAILBALE IN THE SOFTWARE. #### Reasons for switching to AutoLeap APPT CALENDER LACKED INTEGRATION. AUTOMATED CONTACT WITH CUSTOMER LIMITED. #### Vendor response Thank you for the 5-star review! We’re thrilled to hear that AutoLeap is effectively meeting the technology needs of your automotive repair shop. Replied December 2024 --- ### Autoleap is an excellent program for all shop owners - Overall rating: 5/5 - Reviewer: Erin S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I am extremely happy we made the switch to autoleap. I am keeping better track of hours and profit so easily now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Autoleap makes my day to day job easier to track employee hours on jobs, do estimates and invoices. This program is everything we needed years ago! #### Cons I haven't found anything I dislike about autoleap to date. #### Reasons for switching to AutoLeap As soon as I saw autoleap I knew it would save me time and help track hours and profit. #### Vendor response Thank you so much for your positive review, Erin! We're thrilled to hear that AutoLeap is making daily operations smoother for you and helping keep better track of hours and profits. It's great to know that our software meets your expectations right from the start. We look forward to continuing to support your business's success. Thanks for choosing AutoLeap! Replied November 2024 --- ### Auto leap the best - Overall rating: 5/5 - Reviewer: jose D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered the beast plat form to work with at your shop #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to use would recommend all the shop to use #### Cons nothing all is good on the autoleap program --- ### My experience with autoleap - Overall rating: 4/5 - Reviewer: Angelo A. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered everything was straight to the point and glad they had the specification of every car. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a new user, I can say Autoleap is easy to use and easy to understand #### Cons When adding photos, Hope you can add an option to adding multiple photos at the same time. --- ### Auto leap for the win - Overall rating: 5/5 - Reviewer: Richard R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered So far excellent. I’m still a newb. Every question I had they answered and their customer support is excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Not gonna lie. It’s the staff and their patience with a not so computer savvy customer. #### Cons I can’t complain yet. It’s still new to me. But give me time lmao. Just kidding #### Reasons for switching to AutoLeap New integrations that didn’t fit my needs #### Vendor response Thank you for the 5-star review! We really appreciate your kind words about our staff and their patience. We’re here to support all customers, regardless of their tech-savviness, and we’re glad we could make your experience smooth and hassle-free. If you have any more questions or need further assistance, we’re always just a call or message away! Replied December 2024 --- ### Northville Auto - Overall rating: 5/5 - Reviewer: Marshal S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Integration with local parts suppliers - instigation with Google reviews #### Cons I'm not sure if this has anything to do with autoleap but the switch to the global payments debit system has been a struggle. #### Vendor response Hi Marshal, Thank you for your review! We’re glad to hear you’re enjoying AutoLeap’s integration with local parts suppliers and Google Reviews. We understand your concerns about the transition to the global payments debit system and are happy to assist if needed—feel free to reach out anytime! Best regards, The AutoLeap Team Replied December 2024 --- ### Auto leap technician review - Overall rating: 5/5 - Reviewer: Matthew D. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Easy and accessible features easy to navigate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and accessible help at anytime #### Cons Can not run multiple log ins as a technician #### Reasons for switching to AutoLeap cost effective and easy to navigate website #### Vendor response Thank you for the 5-star review! We’re so glad to hear that AutoLeap is easy to use and that our help is always accessible whenever you need it. We’re here to ensure your experience remains smooth and hassle-free! Replied December 2024 --- ### Auto Leap Review - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpful Staff, answered all my questions. #### Cons A few glitches in the software. Tricky to navigate through some parts of the program --- ### Business partners - Overall rating: 5/5 - Reviewer: Paul E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Very pleasant, easy and comforting. The company is here to help grow your business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how freindly and professional the team is and how they do their very best to make sure you understand how to use the product #### Cons This software takes some getting used to. #### Vendor response Thank you for the positive review, Paul! We're thrilled to hear that you've found our team to be friendly and professional, and that our software is already making your operations smoother and more efficient. We understand that getting used to new software can be a big step, and we're here every step of the way to ensure it's a seamless transition. We're excited to continue supporting your business's growth with AutoLeap! Replied November 2024 --- ### Autoleap is AWESOME!! - Overall rating: 5/5 - Reviewer: Long S. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent. Very friendly people that guide you in every step of the way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use on a daily basis. The ability to make estimates, invoices and prices of everything you need into one makes it very easy to use. Saves a lot of time from simply calling. #### Cons Switching from manager to technician when your the same person. If it's 2 different people it would be great. #### Vendor response Thank you so much for your fantastic review, Long! We're delighted to hear that you find AutoLeap easy to use and efficient for managing daily tasks like estimates and invoices. We understand the transition between roles can be streamlined, and we appreciate your feedback as it helps us improve. Replied November 2024 --- ### Fair Muffler - Overall rating: 5/5 - Reviewer: Sandy G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered very professional, worked with us whenever we needed assistance #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Sending estimates to customers and having them confirm it from their phone. #### Cons the learning process was definitely stressful #### Reasons for switching to AutoLeap we didn't have a choice they were closing #### Vendor response Thank you for your review, Sandy! We're glad to hear that our features, like sending estimates directly to customers' phones, are making a difference in your business operations. We understand that the learning process can be challenging, but we're here to support you every step of the way. If there's anything more we can do to help or any feedback you have as you continue to use AutoLeap, please don't hesitate to reach out. Your experience and satisfaction are incredibly important to us! Replied November 2024 --- ### Amazing product - Overall rating: 5/5 - Reviewer: Crystal H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent, user friendly, saves time when ordering and adding parts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how everything is combined in one spot for ordering parts. Training was very thorough. Also like the fact that it keeps track of hours for the technicians and the email and text messaging customers is easy to use. #### Cons Does not have payroll set up yet, does not display VIN on estimate page you actually have to go in to get the VIN. #### Vendor response Thank you so much for your review, Crystal! We're glad to hear that you're finding AutoLeap user-friendly and that it's helping streamline your operations. We appreciate your feedback about the payroll setup and VIN display—it's invaluable as we continue to enhance our platform. Replied November 2024 --- ### Great software ! - Overall rating: 5/5 - Reviewer: Ali A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered its great 10/10/ Staff and system both are awsome! We thank Cisilia for all the checkins ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Autoleap is a good software with great support behindit. #### Cons There is nothing to complain about with autoleap #### Vendor response Thank you for the positive review, Ali! We're thrilled to hear that AutoLeap is meeting your expectations and that our support team, especially Cisilia, has been instrumental in assisting your dealership. Your satisfaction and success are what motivate us daily, and we look forward to continuing to support your business. Thanks for choosing AutoLeap! Replied November 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/auto-repair/autoleap-profile/reviews/?page=2) --- AutoLeap Reviews, Pros and Cons - 2026 Software Advice