Fullbay

RATING:

4.7

(87)

About Fullbay

Fullbay is a cloud-based shop management software designed for heavy-duty commercial repair shops.The app allows shop owners, technicians, managers, and customers to stay involved throughout the repair process—even if they’re outside the shop. Fullbay tracks a vehicle’s maintenance history, and allows customers to submit repair or maintenance requests, view a vehicle’s progress, and approve work and settle invoice payments through a branded portal. Owners can see how efficient each technician is, and create real-time reports to see how the shop is performing. Shops don’t have to enter financial information into another software, either—Fullbay integrates with QuickBooks Online for thorough recordkeeping. The app is Android and iOS compatible, and runs on tablets, phon...

Fullbay Pricing

Contact Fullbay directly for pricing information.

Starting price: 

$169.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Quoting

Fullbay Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Fullbay

1 - 5 of 87 Reviews

User Profile

Stephen

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

The "Best" heavy duty repair shop software on the market.

PROS

The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"

CONS

If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.

Susan

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Fullbay rocks

It has been a good software to keep track of the financials and the productivity of the company so far.

PROS

I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.

CONS

Uploading inventory can be a little chaotic but customer service has always been helpful when I have issues.

Reason for choosing Fullbay

Price and user friendly.

Reasons for switching to Fullbay

Fullbay had more features so we can track inventory and parts purchases.

Vendor Response

Susan, Thank you for this review! We are delighted to hear that Mikes Mobile Wrenches is using the QuickBooks integration. We built the software to simplify financials in the shop. Please do continue to reach out to customer support for any challenges you may have. We appreciate your business.

Replied August 2020

Ray

Automotive, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2018

Fullbay Review

We have had the system for 3 months and I can't wait to get rid of it. I feel like we are the only company who is actually using the system because of all the issues we have...if it was used by more companies they would have fixed all the issues already. Keep trying Fullbay.

PROS

Invoicing is easier by letting you build the invoice during the job, as long as your tech can make a decent summary of the work performed.

CONS

Customer service is worthless. They will answer the phone, but can rarely assist with any issues. They send it up to management and you have to wait for a response. Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email. Inventory is a joke, especially if you have to add more of the same part later that you returned earlier.

Vendor Response

Hello Ray. Thank you for taking the time to write this review. It is good to hear that Fullbay has helped Diesel Performance with invoicing. We are sorry that you are having challenges with our customer service. We are continually making improvements and we now have training videos and many other resources to help you and your team get trained. Have a great day!

Replied August 2019

Jaime

Automotive, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Fullbay is great

It’s a great system and really puts the departments in tune to work together in accomplishing great customer service

PROS

Has a lot of info that is useful and keeps you in check in all departments

CONS

Has a lot of steps at first but results come later

Reason for choosing Fullbay

Better fit and the integration with other great sources

Reasons for switching to Fullbay

After reviewing it fit our business

Robert

Automotive, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Fullbay

The ease of tracking calls and sending estimates and invoices to customers

PROS

Ease of creating Service orders and invoicing tickets

CONS

Sometimes finding vin# for Trailers after verifying they are right

Reasons for switching to Fullbay

Our Company a more up to date and paperless form of doing business with our customers

Vendor Response

Robert, thank you for taking the time to write a review for Fullbay. It is great to hear that you experience ease with creating service orders and invoicing tickets. We will continue to make improvements to the app. We appreciate Magnum's Inc and your business. Thank you!

Replied August 2020