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Web browser (OS agnostic)About Fullbay
Fullbay is a cloud-based application that supports and manages automobile repair shop businesses that deal with heavy-duty vehicles. The app allows technicians, customers and managers to stay involved throughout the repair process, even outside of the shop.
Fullbay allows clients to submit repair or maintenance request themselves, view the maintenance history, settle invoice payments and approve any work through a branded portal. The application allows managers to accurately create invoices and email them to the customers with another copy sent to the QuickBooks Online for record keeping.
Fullbay is Android and iOS compatible. Additionally, the software allows owners to track important information on technicians and create real-time reports tha...
54 Reviews of Fullbay
Average User Ratings
Overall
4.61 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2019
Mark from Broward Truck and Trailer, Inc.
Verified Reviewer
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
THIS SOFTWARE IS THE ONLY SOFTWARE THAT HAS WORKED FOR US AS A HEAVY DUTY REPAIR SHOP....
FULLBAY GAVE US THE ABILITY TO FUNNEL OUR GROWTH TOWARDS PROFITABILITY AND SAVED US MONEY BY ACTUALLY BILLING FOR ALL THAT WE WERE DOING FOR OUR CUSTOMER
Pros
THE SOFTWARE HAS MET AND OR EXCEEDED OUT EXPECTATIONS FOR OPERATING OUR HEAVY TRUCK AND EQUIPMENT REPAIR FACILITY. WE SPENT THOUSANDS ON OTHERS PRIOR TO PURCHASING THIS AND ALL OF THE OTHERS WERE A WASTE OF TIME. THIS IS THE ONLY SOFTWARE I HAVE SEEN ON THE MARKET THAT IS SPECIFICALLY DESIGNED FOR OUR BUSINESS TYPE AND CUSTOMER BASE.
Cons
SOME THINGS SEEMED REDUNDANT IN THE BEGINNING BUT MANY IMPROVEMENTS ARE MAKING THOSE LESS AND LESS DAILY.
Response from Fullbay
Replied August 2019
Thank you Mark, for taking the time to write this review. We love that you feel like Fullbay has earned 5-stars in every area! It sounds like it is the perfect match for Broward Truck and Trailer, Inc. We plan to keep making improvements to the software and we will work to continue to earn your business. Have a wonderful day.
July 2019
Shelli from RPD Services
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
July 2019
Great Software + Great Value = Happy Customers
We had trouble keeping track of "extras" on SOs. When we got to the end of the job and were over on hours, the technicians wouldn't remember why and we missed a lot of opportunity to bill for hours correcting unauthorized work. Fullbay has allowed us to easily create action items and have the customer authorize, prior to starting the work which means we can bill for all the techs time!
Pros
The ease of setting up SO's and communicating with our customers.
Cons
Time Reporting!!! Would like the ability to readily track technicians time and better time reporting options.
Reasons for Choosing Fullbay
Cost and ease of use.
Response from Fullbay
Replied July 2019
Hello Shelli, thank you for taking the time to write a review of Fullbay. We are so happy that you are now able to bill for all the techs time now. That is vital to a successful, profitable shop! Your suggestion regarding time reported is valuable, thank you for your feedback. Have a wonderful day!
June 2020
Cody from Brooks Diesel Service
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
June 2020
Not Impressed
None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.
Pros
I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.
Cons
Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.
Reasons for Choosing Fullbay
I stayed with Digital Wrench as it does most of what Fullbay does at a much lower cost.
Response from Fullbay
Replied July 2020
Thank you for your feedback and we are sorry to lose you as a valued customer of Fullbay. We strive to provide transparent pricing and the highest return on your investment with the platform. Some of the ways we do this are by not charging for core product enhancements or support, and not forcing shops into long-term contracts. While there are costs associated with transferring data from other systems, we offer free alternatives and work with shops if the cost is prohibitive. We are sorry to see you go and hope you will consider coming back to Fullbay in the future.
April 2020
Keith from Fireweed Heavy Truck & Equipment Repairs Ltd.
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
FullBay
My overall experience with FullBay has been great. I really like the product. I like the support they give me. I like the constant innovations. Highly recommend.
Pros
I really like a lot about this program. It is our main shop program. We use it for billing, inventory management, technician efficiency and as a mobile app for our service trucks. Easy to use. They are constantly upgrading the product. Very responsive to suggestions.
Cons
The only complaint that I have about the software is that it only migrates information to Quick books. I would like it to be able to migrate to Sage as well.
Reasons for Choosing Fullbay
At the time FullBay was a lot more responsive to my requests for information. They were a start up company that was hungry for clientele.
Response from Fullbay
Replied August 2020
Keith, Thank you for taking the time to write a review. We are so happy that Fullbay is easy for you to use and that Fullbay is your main software in your shop. We always welcome your feedback regarding additions to the software. Thank you for your business!
July 2019
Matt from Equipment Management Solutions
Company Size: 2-10 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Best Truck Repair Software I Have Ever Used!
Great! the whole team at fullbay is always helpful
Pros
I like the flow of the software. It is very intuitive. I don't need to build wok-arounds to make it fast and effective. The program was built by people in the truck repair industrie not by a software company guessing how should do business.
Cons
I don't have many cons for this software because when I make a suggestion it usually gets addressed in the next update or two.
Reasons for Choosing Fullbay
Specialized for truck repair with mobile techs.
Response from Fullbay
Replied July 2019
Matt, we are happy to hear this is the best truck repair software you have ever used! This was definitely build by people in the industry, thanks for recognizing that. We love suggestions, please feel free to keep them coming. Thanks for your business, we will continue to earn it!
