Fullbay Software
About Fullbay
Fullbay is a cloud-based shop management software designed for heavy-duty commercial repair shops.The app allows shop owners, technicians, managers, and customers to stay involved throughout the repair process—even if they’re outside the shop.
Fullbay tracks a vehicle’s maintenance history, and allows customers to submit repair or maintenance requests, view a vehicle’s progress, and approve work and settle invoice payments through a branded portal. Owners can see how efficient each technician is, and create real-time reports to see how the shop is performing. Shops don’t have to enter financial information into another software, either—Fullbay integrates with QuickBooks Online for thorough recordkeeping.
The app is Android and iOS compatible, and runs on tablets, phon...
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Fullbay User Reviews
OVERALL RATING
Showing 1 - 5 of 85 reviews
Stephen
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
February 2018
The "Best" heavy duty repair shop software on the market.
Pros
The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"
Cons
If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.
Russ
Company size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time used: More than 2 years
Review Source: Capterra
February 2021
An invaluable addition to our bucket
The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.
Pros
The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without fullbay.
Cons
Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product.
Reasons for choosing Fullbay
The alternatives were either too expensive ( netsuite) or severely short on features that we needed to run the business. The other two alternatives required significant programming costs to begin to approach some sort of software we could use.
Reasons for switching to Fullbay
We had been looking for a more automated way to do our invoicing. We had looked at several other solutions but each one fell short somewhere. Fullbay offered a comprehensive solution to our needs. As we grow we find the flexibility of Fullbay a perfect match for our needs
Response from Fullbay
Russ, we truly appreciate this review. Thank you! We are happy to hear that your techs are easily learning how to use Fullbay and that you were able to trim down on office time reviewing invoices. That is great! Also happy to hear that your customers love Fullbay too. We are grateful for your business, thank you.
Replied February 2021
Cody
Company size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2020
Not Impressed
None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.
Pros
I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.
Cons
Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.
Reasons for choosing Fullbay
I stayed with Digital Wrench as it does most of what Fullbay does at a much lower cost.
Response from Fullbay
Thank you for your feedback and we are sorry to lose you as a valued customer of Fullbay. We strive to provide transparent pricing and the highest return on your investment with the platform. Some of the ways we do this are by not charging for core product enhancements or support, and not forcing shops into long-term contracts. While there are costs associated with transferring data from other systems, we offer free alternatives and work with shops if the cost is prohibitive. We are sorry to see you go and hope you will consider coming back to Fullbay in the future.
Replied July 2020
shelley
Company size: 2-10 employees
Industry: Automotive
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Fullbay Has it All
It was very helpful in getting out Invoices thru email to customers directly. My customers really appreciated this feature too.
Pros
I liked how the software tracks non inventory parts. Applying them directly to Invoices. If anything is returned that is all trackable. You are able to see that the part was sent back and credited. Very helpful with keeping track of Cores or any other returned parts.
Cons
I had a hard time with the Inventory portion of this program. I can see where it would work great it just didn't for how large our Inventory is.
Reasons for switching to Fullbay
For the Inventory options.
Response from Fullbay
Shelley: Thanks for taking the time to review Fullbay! I'm glad we were able to help with your parts tracking and invoicing processes. We value your feedback about the challenges with using our software for your large inventory and will pass this onto our development team. We appreciate your business and enjoy having you as our customer!
Replied July 2022
Shane
Company size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time used: More than 2 years
Review Source: Capterra
May 2021
The all in one solution for Truck and Trailer Maintenance
The Fullbay software covers a lot of the aspects of maintenance. You can track labor times to make sure your technicians are working efficiently. You can track maintenance for any piece of equipment. You can also track and maintain parts and parts inventory. On the administration side of things you can pull any reports you need to keep records of what a piece of equipment is costing you or saving you on the bottom line.
Pros
This software is setup and optimized to get you up and running, when it comes to maintaining your personal fleet or an outside customers equipment. It covers every aspect rather its tracking PM/Service schedules, parts, and/or labor times. This is the one and done piece of software that will be all you need to run a shop.
Cons
The only cons that I have is that I didn't have this software sooner. It really saves time and money!
Reasons for choosing Fullbay
We knew when we found Fullbay and researched the capabilities that Fullbay had that we didn't need to look any further. It covers anything we need to keep us up and running.
