--- title: "Shop-Ware Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Shop-Ware. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shop-Ware is a good fit for you!" source_url: "https://www.softwareadvice.com/auto-repair/shop-ware-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Auto Repair Software](https://www.softwareadvice.com/auto-repair/) / [Shop-Ware](https://www.softwareadvice.com/auto-repair/shop-ware-profile/) / Shop-Ware Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auto-repair/shop-ware-profile/) Reviews [Alternatives](https://www.softwareadvice.com/auto-repair/shop-ware-profile/alternatives/) # Shop-Ware User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 163 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 132 reviews (81%) - 4 stars: 27 reviews (17%) - 3 stars: 3 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - The tracking system inside of it is amazing and can’t be tampered with. - Shop ware's interface and automation makes managing orders and customer's communication really, REALLY easy. - Communicating with customers is super easy getting repair orders approved is amazing. ### Most mentioned cons - There is not a "set alone" button for estimating when customers call over the phone looking for a price- you have to enter ina name everytime just to look up labor to give someone. - The cheapest tier is kind of expensive for startup businesses with low capital, valued at $250 per month - The calendar not auto updating based on the invoice/estimate is very annoying, and not being able to pull up labor times for certain jobs like evap vent valves, or just brake rotors can be time consuming making the job. ## Shop-Ware customer reviews Showing reviews 1-25 of 163 (page 1). ### Great tools - Overall rating: 5/5 - Reviewer: Christopher P. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Fairly easy to use. Communicating with customers is super easy getting repair orders approved is amazing.Tech Support is on point. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that this was designed by a shop owner. The tracking system inside of it is amazing and can’t be tampered with. #### Cons I can’t get my own card processor to integrate because Shop-ware won’t let them. It is web based and doesn’t have everything I want but it’s a great tool for my shop. It does beat tech-metric. #### Reasons for switching to Shop-Ware I wanted more comprehensive communication with my customers. --- ### Love Shop-Ware!! - Overall rating: 5/5 - Reviewer: Casey E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Shop-Ware is the easiest system to navigate. From estimating to sending customers invoices- it makes everything such a breeze. #### Cons There is not a "set alone" button for estimating when customers call over the phone looking for a price- you have to enter ina name everytime just to look up labor to give someone. #### Reasons for switching to Shop-Ware better technology and easier to use for customers --- ### Very good automotive shop program. - Overall rating: 4/5 - Reviewer: Annie L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is still easy to use, a few features that seem necessary to our shop and have been sent off to programming? or design? have never been addressed. Although, customer service is still fast and friendly to work with & they do help our whenever they can. It's very nice the program is cloud based so accessing shop info can be done off-site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The program is easy to learn and easy to use for technicians and service writers, as well as bookkeepers. The programs helps us communicate with transparency and efficiently with our customers. #### Cons There are many days of lagging and the program not working, many many more days lately than when we signed on a few years ago #### Reasons for choosing Shop-Ware Mitchell does not work well with all the European cars we work on. --- ### Best Automotive Software on the Market - Overall rating: 5/5 - Reviewer: Kristie W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer Service is the best part of this product. No matter what the question, I always get a response right away or directed to the proper person. This is what sets them apart from the competition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration of our business processes was so easy, efficient and fluent. This product is so easy to use that even senior staff that don't welcome change have been very pleasantly surprised by the ease of use. #### Cons When you go to open balances in an account, it shows the notes when I really need the R.O. total instead. I made this suggestion, but haven't heard anything back. Also, I feel the label of the R.O. is irrelevant when viewing balances. #### Reasons for choosing Shop-Ware Reading other consumer reviews made the choice clear this was the right decision. #### Reasons for switching to Shop-Ware We had just converted all systems over to Andreoli after paying nearly 30k for over a year and a half before going live. When we experienced a catastrophic event, they moved our "support" to accelerated status, but refused to send someone in person even though they were in the same state. Needless to say, Andreoli is anything but user friendly and their customer service is horrible. --- ### Vern's Review - Overall rating: 5/5 - Reviewer: Vern N. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease. #### Cons I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate. #### Reasons for choosing Shop-Ware Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us. #### Reasons for switching to Shop-Ware Omnique was very cryptic with its features. When reporting problems to their support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions. The program was very difficult to estimate with. --- ### Best way to communicate with customers - Overall rating: 5/5 - Reviewer: Lafayette H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I also LOVE that I can track who has viewed the page. That way I can see if my customers are constantly moderating the work, and if they have seen a price quote, and are considering the job. It helps me know how to more efficiently sell work, and which customers I need to focus my energy on with the communication and sales side of my staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My customers love the transparency of my auto repair business as a result of Shop-Ware. The ability to add comments, upload photos, and communicate directly with my customers also keeps things organized. Instead of looking through texts, emails, and writing down notes from phone calls, all of the communication is kept neatly in the comment thread. Customers upload media as well, such as images of ROs of previous shops, or video of a car misbehaving that they were able to catch in the moment. My customers also love the constant updates, which keeps them from calling the shop. As much as I love talking to customers, I do not like to be disturbed while I am working on a car. The customer is able to log on to their online RO, and then see which items have been completed and which items are in the works. #### Cons I am looking forward to a phone app, so that I do not have to open up my internet browser on my cell phone and log on every time. I think that's the only con I can think of at this point, and it's very minor. #### Reasons for choosing Shop-Ware Ease of use, familiarity, ability to communicate with customers and have the customer add notes and "participate" in the repair #### Reasons for switching to Shop-Ware Previous use of Shop-Ware at another auto repair shop, and frustrations with current software --- ### Shop-ware - Overall rating: 4/5 - Reviewer: Alan S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed above were taken care of. I keep hearing it's coming but it hasn't come...... I have honestly been looking at Techmetric because the above issues are not issues on their platform. I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to endure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Digital work board. I can check in on the business or help out where ever I have internet service. #### Cons 1. I can not share an inspection with recommendations without sharing price at the same time. This has been a big concern of mine since day 1 and still not changed. Its frustrating because I am essentially not using the digital inspection to make any sales. I'm certain my ARO would increase with this feature. 2. I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket. It's just not accurate. #### Reasons for choosing Shop-Ware At the time (January 2019), it seemed that Shop-Ware was further along than TechMetric was. Now, I feel like TechMetric has come further as far as our shops needs. Again, I would really, really like to see those 2 issues above addressed. I've spoken to [SENSITIVE CONTENT HIDDEN] in tech support multiple time and to [SENSITIVE CONTENT HIDDEN] at our las mastermind meeting about this issues. #### Reasons for switching to Shop-Ware We were limited in our abilities with Mitchell and we are planning to open more stores so this was not going to meet our needs. The 100% digital aspect of Shop-Ware was most appealing part to me personally an owner. --- ### Shop-Ware is TONS better than Mitchell - Overall rating: 5/5 - Reviewer: Calvin S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of pricing parts and ordering parts through Shop-Ware is TONS better than our previous software, Mitchell. Being able to pull up multiple vendors at one time compare exact parts instantly and then order from online has saved our shop countless hours of time as well as thousands of dollars in parts savings. On a side note, the software gets updated on a REGULAR basis which is a huge bonus and large help as they account for the fast changing auto repair industry. #### Cons Labor times within Shop-Ware are not always accurate according to what recommended book time is as well as they do not have all repairs in the system. We have been working with the development team very closely on improving this issue though and have already seen changes. #### Reasons for choosing Shop-Ware The customer support and ease of use of Shop-Ware was much better than our original experience with Tekmetric. Our sales Rep [SENSITIVE CONTENT HIDDEN] was a huge part of this! #### Reasons for switching to Shop-Ware Mitchell was an outdated software that we had to pay per device for access. It did not allow digital inspections without a bolt on at a stupid expensive additional cost. It wouldn't allow for multiple parts vendor screens to be open. We wanted a cloud based software that was an all in one software. This has 90% of what we need, to do our jobs correctly. --- ### A Business Changer, A LIFE Changer - Overall rating: 5/5 - Reviewer: Tara T. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many things I LOVE about this software that I probably couldn't even list them all. Not only do I love them, but our team loves Shop-Ware and our clients LOVE it as much as we do (maybe more). It is easy to use from anywhere. It integrates all of the components of our business into one package. Shop-Ware is easy to work with as a company and understands our needs. They are constantly upgrading and developing based on users' needs and wants. When you have a question or suggestion, they reach out, listen, and respond promptly. #### Cons The only item I wish could be different is accessing other labor guides than MOTOR. That is honestly it. #### Reasons for switching to Shop-Ware To simplify the lives of our team and our clients. --- ### Robust Software Management Platform - Overall rating: 5/5 - Reviewer: Christopher S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it! You'd have to come up with something out of this world to change my mind that this isn't the best software out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's versatile and works smoothly—both on my Windows Desktop and reliable on my iPhone. #### Cons Honestly any issue I can think of get remediated quickly. The customer support is quick to respond and get the software updated monthly with new features. #### Reasons for choosing Shop-Ware Came highly recommended by other shop owners currently using the software. #### Reasons for switching to Shop-Ware Lack of software updates. --- ### Transparency realized - Overall rating: 5/5 - Reviewer: phil c. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing company to work with and grow with. Customer service is unmatched. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shop-Ware is easy to learn, clean, collaborative, easy for clients to interact with and improves productivity. Love it!!!! #### Cons I wish that we found it sooner. It has been very helpful for our growing business. #### Reasons for choosing Shop-Ware The interface is very intuitive and the customer service was so awesome. #### Reasons for switching to Shop-Ware I wanted a modern solution to software with Multi-Shop operations that was clean and easy to use. --- ### Efficient and effective - Overall rating: 5/5 - Reviewer: Mia A. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There’s a bit of a learning curve at first, especially for staff who aren’t as tech-savvy. It could also use more customization options in reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The digital workflow is smooth and efficient. It’s easy to assign jobs, track progress, and communicate with both technicians and customers. The customer-facing interface is also very professional. #### Cons There’s a bit of a learning curve at first, especially for staff who aren’t as tech-savvy. It could also use more customization options in reporting. --- ### Josh's Review - Overall rating: 4/5 - Reviewer: Josh M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great time saver for communication and building estimates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and quick to build estimates. #### Cons The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked. Would also like the ability to end access times to the software for employees after-hours, so they can't access customer information after-hours. #### Reasons for switching to Shop-Ware Shopware is far superior --- ### From an SA perspective - Overall rating: 5/5 - Reviewer: Patrick M. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to learn, WIP screen for the whole shop is AMAZING! #### Cons Sandboxy at times. Wish it was more A to Z platform so no steps can be missed. #### Reasons for switching to Shop-Ware Company Wide Change, unsure as to why. --- ### The Review - Overall rating: 5/5 - Reviewer: Gen K. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid. Good product, easy to use, user-friendly. Good stuff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly. Customers enjoy it and feel more in the loop. Easy to post info I research to the techs when they are doing something new. #### Cons Inputting the Vin. Does not recognize older cars and in Hawaii, we have a lot of old cars on the road so it gets frustrating having to take the extra steps to manually override the system when it is not accepting a vin that is the vehicle's actual vin. You should add the function of being able to take a picture of the VIN, license, and odometer and having the software input that into the vehicles profile. --- ### Wonderful and functional shop software - Overall rating: 5/5 - Reviewer: Nicholas B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Historical data for managing customer for a lifetime. Also ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and overall integration with our CRM system. #### Cons Pricing is a bit high for a small shop and need to examine tiered pricing of subscriptions for smaller v. larger shops #### Reasons for choosing Shop-Ware Experience with old mainframe AllData system #### Reasons for switching to Shop-Ware Old mainframe system that was difficulty to use/train folks --- ### CoAuto loves Shopware & you will too - Overall rating: 5/5 - Reviewer: Vinnie L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been great, we have been with Shop-Ware for many years now and seen many improvements along the way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use from the digital inspection process & building estimates to the text to pay feature & text approval process we love what Shop-Ware offers. The customer support is always fast, friendly and helpful. Very client friendly, ease of use for clients is a plus. One system takes care of what we used to need 2 or 3 systems for. #### Cons Lack of ability to add text or symbols to photos, hard to navigate the initial approval process for clients, no texting options, cannot delete duplicated parts, cores being a separate part vs included in the same line. Estimator hours could be improved by using a better estimator, the hours are off when compared to Alldata. #### Reasons for choosing Shop-Ware Price, customer service, ease of use #### Reasons for switching to Shop-Ware Ease of use, digital inspection process was difficult to manage, needed multiple platforms to be efficient. --- ### Fast and complete estimates and workflow management. - Overall rating: 5/5 - Reviewer: Ric H. - Verified reviewer: Yes - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered This is a fairly new product (maybe 5 years) which is good and bad. Good in that it's modern software that's not compromised by having previous server based systems - it's designed to be fast and easy and it is. They are putting in new features weekly or even more often, but at this time it has a way to go to be the absolute best features-wise. For our shop, the speed and ease of use far outweighs having to use a couple workarounds. Customer service is extremely responsive and stays on any problem or request until it's done. Smart software & really intelligent, responsive and caring people. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Complete a Repair Order in less than a minute from Customer coming in to signing the estimate Visibility to everything going on in the shop Quick financials by job or by individual services and recommendations, including GP on labor and parts Solid inventory and parts purchasing management Integrates easily and smoothly with Quickbooks Ecom ordering systems lets me look at my suppliers' price and availability side by side Open search routines - you don't have to flip around to different sections of the program to find something specific Auto-populates parts from your inventory when doing estimates/recommendations Do anything you need to from anywhere from any device. Good mobile implementation. #### Cons Scheduling system is standalone and doesn't work with other calendars (Google, etc.) I'd like more automation/notification on parts needed --- ### Shop-ware - Overall rating: 5/5 - Reviewer: Lisa E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Their customer service is top notch. I send them questions all the time and they always answer them no matter how muddled I think that question gets. We have recommended them to a couple other shops. Our customers love the fact that they see what our mechanics see with pictures and videos. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am new to the Automotive Industry. Shop-Ware has made it so I can understand what I am doing on both sides, front and back side. Inputting customer information is a breeze, canned jobs are quick to make and find, integrated part systems are easy to use. Pulling financial information out of the backside and understanding what I am looking at makes it easy to get what our account needs and to do payroll every week. #### Cons Until we got used to the system, it was a little confusing, but their customer service was always able to walk us thru any questions we had. We still find things that we didn't know it could do. We handle sublets from other shops, so I wish we could combine repair orders so I would only have to charge the customer once for multiple vehicles instead of every time they picked up a car in a day. Would save both us and our customer on credit card fees. Was told this is in the works for an upgrade, so we shall see. #### Reasons for choosing Shop-Ware We liked the real time pictures and videos and the constant upgrades to make their product better. --- ### Customers love it - Overall rating: 5/5 - Reviewer: Leslie P. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is my 1st experience working at an auto repair facility and Shopware has made it easy to learn and an enjoyable experience. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The comment I hear most from our customers, other than how much they love our service, is how much they love our software. They love the technology. Being able to approve repairs digitally and see the photos and videos. #### Cons Inventory management. I need to see where the parts have been used in the past. History of purchases is great, but history of where it went is just as important. --- ### Shopware fanboy - Overall rating: 5/5 - Reviewer: Joseph R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. I am a big fan and promoter of the Shopware system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The full integration of functions and the customer's pov and ease of use. #### Cons Technician's hour rate (cost of labor) is figured as an average so the analytics are useless or at least incorrect #### Reasons for choosing Shop-Ware Price, integrated systems, ease of use, support, etc #### Reasons for switching to Shop-Ware Many, many reasons --- ### It’s about the Customer! - Overall rating: 5/5 - Reviewer: JORDAN B. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For a one -man-shop, this product saves me time. Rarely any phone time now and writing estimates is smooth as silk. Preparing quarterly state taxes only amounts to ten minutes. Using Shop-Ware removes much of the stress in everyday business transactions. Finally, the Shop- Ware Family is always ready to help and advise about this product. I appreciate their friendly patient assistance when needed. Shop-Ware is the Best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My customers are very impressed with estimates when they arrive on line. Very professional in appearance and easy to understand. They appreciate the pictures that accompany the estimate. I also find this system to navigate easily. #### Cons The learning curve of this product is easy. The Shop-Ware Team is constantly making improvements because they listen to their customers. This product has grown and improved over the years. No complaints from my shop. Only Praise! --- ### Areas that I work within - Overall rating: 5/5 - Reviewer: BRUCE C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think this is one of the most user friendly shop management programs that I have used. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to write, edit and dispatch repair orders. Love that I can see customers entering repair orders. #### Cons Would like for 1 button email/text customers, space for additional contact numbers and be able to text all listed number is desired. When alerts come in I would like them to display on top of all open windows. Would like software that will let you operate on 2 monitors with limited functions on second monitor. When quoting repair parts I would like to be able to enter several parts from same vendor without having to start the process from the beginning for each part. Would like to see more information in vehicle history such as quoted/declined repairs and any service notes. --- ### Great Program, but Report Features are Lacking - Overall rating: 4/5 - Reviewer: Kristi G. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shop-ware is great! I understand it is a newer software program compared to others and while I believe it is better than most that have been around a while, it still has a lot of room for improvement #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I love the user functionality of Shop-ware. It is easy to read and see what is happening, as well as easy to use and figure out. #### Cons The reporting features aren't the best and that is the one thing that I use the most. I have to export, sort and essentially re-create each report to the use of my needs after it is dumped into an excel file. I have also had to train my co-workers on how they enter part descriptions just so I can find the data I need each month. We've made it work, but not ideal. Also, really wish there was a better way to track employee purchases! --- ### sw review - Overall rating: 4/5 - Reviewer: eric g. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall pretty good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros the software side of things is pretty good and user friendly. #### Cons we have had multiple phone meetings with Shopware to implement some needs and ideas. no effort has been made to follow through on these items. that is frustrating #### Reasons for switching to Shop-Ware old and outdated software. they were unwilling to change and grow with technology. they were the blockbuster video of shop management software. we know how that ended. ## More reviews [Next reviews](https://www.softwareadvice.com/auto-repair/shop-ware-profile/reviews/?page=2) --- Shop-Ware Reviews, Pros and Cons - 2026 Software Advice