Shop-Ware software


5 reviews(5.0/5)
5 reviews(5.0/5)

Shop-Ware is a cloud-based auto shop management solution with features like staff management, customer management, bookkeeping, parts management and workflow handling. The solution is designed to be used by multiple staff members.

Shop-Ware tracks open jobs and manages workflows by connecting employees and assigning individual responsibilities and priorities. Jobs can be transferred to other staff members and real-time notifications are sent to avoid any missed deadlines. The solution also provides time clock and messaging features to manage all employees within a workshop.

Other features offered by Shop-Ware include dynamic searching, editing capabilities, repair order tracking, business intelligence and a task manager. It also provides a centralized communication portal that enables users to communicate directly with their customers. Staff members can share repair order details, notes and recommendations through the portal which also helps with history tracking.

Shop-Ware is available on a monthly subscription basis which includes support via email.

Supported Operating System(s):
Web browser (OS agnostic)

5 Reviews of Shop-Ware

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  • Christian from Luxury Auto Service

    July 2018

    Fantastic shop management system. Sold itself. Wish we had made the move a log time ago.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time savings. Better GP management. Clearer communication between shop and customer as well as between front desk and technicians. Saved on monthly subscription and maintenance fees by canceling services include in Shop-Ware.

    Pros

    Easy to use. Intuitive. Felt familiar from the first use. Conceived of and built by an actual shop owner. Provides very useful data at a glance without having to run a bunch of reports. The complicated stuff is built in so the operation is simple. Digital inspections, in RO photos and videos, direct texting between RO and customer are all built in which means I saved money by dropping other stand alone services. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Digital inspections, in RO photos and videos and text direct between RO and customer bulit in so I saved money by dropping other stand alone services. Recommendations that didn't get approved on current RO are saved and included on following work orders. Cloud servers are more secure than my shop server. Been a long time since I've been this excited about a work software.

    Cons

    I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anthony from CoAuto

    April 2018

    Hands down the best tool in the shop!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, functionality, we are able to create masterpieces and present that to the client. There is no loss of information between the technician and the SA. All information collected is on the repair order and it looks phenomenal. Parts management is pretty awesome, I know if I have a part in stock for the next few days appointments and when I need to make a stock order all I do is make a couple of clicks and BAM I am done. This tool is saving time, we are able to get more done. It is fun for the team to use the software.
    Its cloud based which opens up doors that have always been locked.
    It is fun, we pass the ball--its kinda like a game.

    Cons

    There is still some reporting they need to incorporate which they are but its in Beta, from what
    I hear its phenomenal. That is a complaint from my controller/bookkeeper, if you asked me I have no complaints, so looking forward to watching this product grow.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Eric from MileHybrid Automotive

    Number of employees: 2-10 employees

    August 2016

    Finally, a modern solution to shop management!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Shop-Ware was the optimal solution for our shop. The architecture and implementation of the software is state of the art, cloud based technology, the feature's and flow of the system are designed by real shop managers and business owners, the product is stable, the support is top notch. We found nothing else that even comes close. It transformed our workflow in a matter of days. We produce more revenue and have higher customer satisfaction because of Shop-Ware.

    Pros

    Sensible, natural workflow. Ease of use. Excellent Customer support.

    Cons

    Nothing to report. We are delighted.

    Review Source: Capterra
  • Steve from Garage 47

    Number of employees: 2-10 employees

    August 2016

    Hands down, the best I've found

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have always wanted the features ShopWare provides but could never find it in another product. This software puts me heads and shoulders above my competitors and allows me the flexability to manage my shop the way I want too. Kudos to ShopWare for setting the bar for SMS!

    Pros

    Upload pic, vids, TSB's, recalls, test results, you name it! PAPERLESS!!!!! Now there is a savings... Printer supplies, paper, Ink... Need I say more?

    Cons

    If you have to print an invoice (usually once a week or so) it may winde up being multiple pages.

    Review Source: Capterra
  • Travis from Atomic Auto

    August 2016

    Shop-ware rocks!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Shop-ware has grown into a feature packed full blown shop management system. As one of the early adopters our shop has seen the progress and how fast the development team has been adding features. Looking forward to the future and what more comes.

    Pros

    Web-based so we no longer need a server on site. Built in estimating, integration with quickbooks, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag.

    Cons

    Like anything, occasionally there are hiccups or short periods of updating or server issues. However if there is an issue, they are super responsive and handle it as fast as humanly possible.

    Review Source: Capterra
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