Shop-Ware Software


 

Shop-Ware is an auto shop management solution with features such as staff management, customer management, bookkeeping, parts management and workflow handling. The solution is designed to be used by multiple staff members.

Shop-Ware tracks open jobs and manages workflow by connecting employees and assigning individual responsibilities and priorities. Jobs can be transferred to other staff members and real-time notifications are sent to avoid any missed deadlines. The solution also provides time clock and messaging features to manage all employees within a workshop.

Other features offered by Shop-Ware include dynamic searching, editing capabilities, repair order tracking, business intelligence and a task manager. It also provides a centralized communication portal that enables users to communicate directly with their customers. Staff members can share repair order details, notes and recommendations through the portal which also helps with history tracking.

 

Shop-Ware - Add a service
 
  • Shop-Ware - Add a service
    Add a service
  • Shop-Ware - Integrated checklist
    Integrated checklist
  • Shop-Ware - Invoices
    Invoices
  • Shop-Ware - Job summary
    Job summary
  • Shop-Ware - Job list
    Job list
Supported Operating System(s):
Web browser (OS agnostic)

3 Reviews of Shop-Ware

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Eric from MileHybrid Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Finally, a modern solution to shop management!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shop-Ware was the optimal solution for our shop. The architecture and implementation of the software is state of the art, cloud based technology, the feature's and flow of the system are designed by real shop managers and business owners, the product is stable, the support is top notch. We found nothing else that even comes close. It transformed our workflow in a matter of days. We produce more revenue and have higher customer satisfaction because of Shop-Ware.

Pros

Sensible, natural workflow. Ease of use. Excellent Customer support.

Cons

Nothing to report. We are delighted.

Advice to Others

If you are looking at shop management software and someone offers to mail you a floppy disk or a cd-rom. Throw it in the trash and contact Shop-Ware.

Source: Capterra
 

Steve from Garage 47
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Hands down, the best I've found

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have always wanted the features ShopWare provides but could never find it in another product. This software puts me heads and shoulders above my competitors and allows me the flexability to manage my shop the way I want too. Kudos to ShopWare for setting the bar for SMS!

Pros

Upload pic, vids, TSB's, recalls, test results, you name it! PAPERLESS!!!!! Now there is a savings... Printer supplies, paper, Ink... Need I say more?

Cons

If you have to print an invoice (usually once a week or so) it may winde up being multiple pages.

Source: Capterra
 

Travis from Atomic Auto

August 2016

August 2016

Shop-ware rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shop-ware has grown into a feature packed full blown shop management system. As one of the early adopters our shop has seen the progress and how fast the development team has been adding features. Looking forward to the future and what more comes.

Pros

Web-based so we no longer need a server on site. Built in estimating, integration with quickbooks, dispatching and workflow management, full featured shop management software. Customers love being able to approve work online without phone tag.

Cons

Like anything, occasionally there are hiccups or short periods of updating or server issues. However if there is an issue, they are super responsive and handle it as fast as humanly possible.

Advice to Others

Try the free demo!

Source: Capterra