About Shop-Ware

Shop-Ware is a cloud-based auto shop management solution with features like staff management, customer management, bookkeeping, parts management and workflow handling. The solution is designed to be used by multiple staff members.

Shop-Ware tracks open jobs and manages workflows by connecting employees and assigning individual responsibilities and priorities. Jobs can be transferred to other staff members and real-time notifications are sent to avoid any missed deadlines. The solution also provides time clock and messaging features to manage all employees within a workshop.

Other features offered by Shop-Ware include dynamic searching, editing capabilities, repair order tracking, business intelligence and a task manager. It also provides a centralized...


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Supported Operating System(s):

Web browser (OS agnostic)

32 Reviews of Shop-Ware

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(31)

31

4 stars

(1)

1

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

July 2018

Christian from Luxury Auto Service

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Fantastic shop management system. Sold itself. Wish we had made the move a log time ago.

Time savings. Better GP management. Clearer communication between shop and customer as well as between front desk and technicians. Saved on monthly subscription and maintenance fees by canceling services include in Shop-Ware.

Pros

Easy to use. Intuitive. Felt familiar from the first use. Conceived of and built by an actual shop owner. Provides very useful data at a glance without having to run a bunch of reports. The complicated stuff is built in so the operation is simple. Digital inspections, in RO photos and videos, direct texting between RO and customer are all built in which means I saved money by dropping other stand alone services. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Cloud based means I can access from anywhere I have internet access and this expands my ability to serve my customers. Digital inspections, in RO photos and videos and text direct between RO and customer bulit in so I saved money by dropping other stand alone services. Recommendations that didn't get approved on current RO are saved and included on following work orders. Cloud servers are more secure than my shop server. Been a long time since I've been this excited about a work software.

Cons

I would like the pricing displays a little different. I would like to have true menu/package pricing options. Texting abilities are slim. BUT all of these are already being worked on, so not really a big issue just a field that required an entry.

July 2019

Lafayette from Pistons & PixieDust

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Best way to communicate with customers

I also LOVE that I can track who has viewed the page. That way I can see if my customers are constantly moderating the work, and if they have seen a price quote, and are considering the job. It helps me know how to more efficiently sell work, and which customers I need to focus my energy on with the communication and sales side of my staff.

Pros

My customers love the transparency of my auto repair business as a result of Shop-Ware. The ability to add comments, upload photos, and communicate directly with my customers also keeps things organized. Instead of looking through texts, emails, and writing down notes from phone calls, all of the communication is kept neatly in the comment thread. Customers upload media as well, such as images of ROs of previous shops, or video of a car misbehaving that they were able to catch in the moment. My customers also love the constant updates, which keeps them from calling the shop. As much as I love talking to customers, I do not like to be disturbed while I am working on a car. The customer is able to log on to their online RO, and then see which items have been completed and which items are in the works.

Cons

I am looking forward to a phone app, so that I do not have to open up my internet browser on my cell phone and log on every time. I think that's the only con I can think of at this point, and it's very minor.

July 2019

Brandon from Tri City Automotive

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Great company to team up with.

Because it is an internet based program, everything is so simplified. The parts ordering integration works really well and speeds up the process of getting the customer handled as quickly as possible.

Pros

Ease of use is incredible. After having ROWriter and then being sold Protractor, ShopWare is in a class of its own.

Cons

I haven't really experienced any cons. I can run it with my iPad from anywhere as long as I have cellular signal.

July 2019

Farhad from Green Drop Garage

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

July 2019

Great service, product pretty solid.

We have been part of Shop-Ware's growth since the early days. I have enjoyed watching the growth and development of the software. I am glad to have given early feedback that translated to actual action.

Pros

Ease of use, Constant improvement made by development team.

Cons

Limitations on data export. Has gotten quite a bit better in last 6 months though!

July 2019

Dean from Simmons Automotive

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Ive used the rest, now I use the best.

I have seen my GP, average ticket, and up sells go way up - like 25% and more up. Im no spring chicken. Ive been in this industry for 32 years and have used every major software platform out there as well as a few minor ones. I can tell you, they care and they listen. I had the opportunity to spend a good amount of time with the owner of Shop-Ware in the beginning and since have seen the entire staff emulate her approach to customer care. I have never experienced customer service remotely close to this.

Pros

Customer interaction, ease of use, ACCURATE inventory, superb customer support, uncanny reception to customer input, hi-tech image for any level shop, incredible customer reception, true gross profit optimization, user friendly, and reasonable terms with no contracts. They believe, as I do, that if you like the software, youll never leave hence, no contracts.

Cons

Still new and a few growing pains but really, very few, and they are punching through real working updates and features at the speed of light.