About Shop-Ware

Number 1 trusted by single location and multishop operators, Shop-Ware shop management solutions allow you to deliver consistent service with informed staff across all locations. Cloud-based repair orders and built-in vehicle inspections enable you to write service in seconds & share it with your customers for instant approvals. All-in-one platform offers inventory management, canned jobs, live chat, native parts ordering, payment processing, and a gross profit optimizer that automatically seeks and attains your shop's parts GP target. Connect your favorite third-party tool with the largest selection of direct integrators, including Quickbooks + Mitchell 1.


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Supported Operating System(s):

Web browser (OS agnostic)

115 Reviews of Shop-Ware

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(104)

104

4 stars

(21)

21

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 115 results

March 2020

User Profile Picture

Vern from Matt's Automotive Service Center

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Vern's Review

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.

Pros

I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease.

Cons

I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate.

Reasons for Choosing Shop-Ware

Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us.

Reasons for Switching to Shop-Ware

Omnique was very cryptic with its features. When reporting problems to their support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions. The program was very difficult to estimate with.

October 2020

William from Alexander's Import Auto Repair

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2020

Cloud Based

Overall we have had a great experience with Shop-Ware. We have always strived to provide our customers with the best experience and with Shop-Ware being digitally based, that helps us to achieve this goal. The inventory management has taken some getting used to, but is also very helpful!

Pros

Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms. This also allows most operations to work very fast and very smoothly! Another stand out feature are the built in digital vehicle inspection.

Cons

As a counter person/service advisor my biggest complaint is the lack of auto-fill. There are many fields that must be filled every time a ticket is opened and it would be much more convenient if most if not all of them would auto-fill.

Reasons for Choosing Shop-Ware

Across the board the product offerings are very similar. The digital inspections are great, the digital bias of the software, and the support are good, but one of the biggest factors was being a Bosch Service Center.

Reasons for Switching to Shop-Ware

The catalyst was that we are a Bosch Service Center, but the driving force is how archaic RO Writer is. Shop-Ware met all of the criteria we were looking for in a shop management system including great analytics.

March 2020

Brandon from Route 11 Automotive

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2020

Shop-ware review

Great customer service. Slow to grow and adapt compared to industry competitors.

Pros

Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.

Cons

No two way communication with customer Labor guide is almost always wrong Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together. When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services. Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.

Reasons for Choosing Shop-Ware

To be honest, not if the sms systems were where I wanted / needed them to be. However, SW seemed like they would get to their faster and were better suited to become an industry leader.

Reasons for Switching to Shop-Ware

Alldata manage online was not what we needed.

September 2021

Pam from ELITE AUTO SERVICES

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Shop - Ware

Once the system was in use, everyday all day, the system became very easy to navigate through. Even the technicians are able to perform the functions without problems. I am very pleased that we were able to obtain this management system.

Pros

After using the system for a short while, it has proven to increase sales as we set up invoicing that parts have to be billed out and received prior to closing an invoice. No more parts going out the door without being billed.

Cons

It was confusing as first as the terminology is different then what I was used to. Also the preset canned jobs were difficult to modify.

Reasons for Choosing Shop-Ware

Was included with another package we were involved with. When that deal closed, we continued with the shop-ware management system.

Reasons for Switching to Shop-Ware

Was included in with another package deal with Castrol/Bosch.

March 2020

User Profile Picture

Christopher from Clarke Automotive

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Robust Software Management Platform

I love it! You'd have to come up with something out of this world to change my mind that this isn't the best software out.

Pros

It's versatile and works smoothly—both on my Windows Desktop and reliable on my iPhone.

Cons

Honestly any issue I can think of get remediated quickly. The customer support is quick to respond and get the software updated monthly with new features.

Reasons for Choosing Shop-Ware

Came highly recommended by other shop owners currently using the software.

Reasons for Switching to Shop-Ware

Lack of software updates.