--- title: "Shop-Ware Software Reviews, Demo & Pricing - 2026" description: "Review of Shop-Ware Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/auto-repair/shop-ware-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Auto Repair Software](https://www.softwareadvice.com/auto-repair/) / Shop-Ware Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/auto-repair/shop-ware-profile/reviews/)[Alternatives](https://www.softwareadvice.com/auto-repair/shop-ware-profile/alternatives/) # Shop-Ware Review From $249-$999 5 plans On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Shop-Ware 4.8 [(163)](https://www.softwareadvice.com/auto-repair/shop-ware-profile/reviews/) Pricing Starting at $279.00 flat rate per month ### About Shop-Ware Shop-Ware is a complete shop management solution for independent repair shops, not a single tool bolted onto a workaround. It brings the repair order, customer communication, parts, payments, and reporting into one system, so nothing gets managed in a separate spreadsheet or a second app. The Digital Vehicle Experience (DVX) shares photos, videos, and notes directly with the customer for faster approvals. AI Parts Matrix keeps parts pricing on target automatically, AutoWrite helps advisors write clearer customer notes in seconds, and the AI Receptionist makes sure a busy front desk never sends a call to voicemail. A built-in CRM keeps every customer interaction and follow-up in the same system as the repair order itself, and Analytics turns that data into everyday shop decisions. ## Shop-Ware User Interface ## Popular Shop-Ware Alternatives Main Product Shop-Ware 4.8 [(163)](https://www.softwareadvice.com/auto-repair/shop-ware-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.76Value for money - 4.76Customer support - 4.48Functionality Pricing Starting at $279.00 per month Alternative Product [ARI](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/) 4.6 [(661)](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.67Value for money - 4.59Customer support - 4.54Functionality Pricing Starting at $39.99 per month Alternative Product [AutoLeap](https://www.softwareadvice.com/auto-repair/autoleap-profile/) 4.8 [(744)](https://www.softwareadvice.com/auto-repair/autoleap-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.72Value for money - 4.89Customer support - 4.76Functionality Pricing Starting at $179.00 per month Alternative Product [AutoRepair Cloud](https://www.softwareadvice.com/auto-repair/autorepair-cloud-profile/) 4.9 [(163)](https://www.softwareadvice.com/auto-repair/autorepair-cloud-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.94Value for money - 4.66Customer support - 4.89Functionality Pricing Starting at $59.99 per month Alternative Product [NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/) 4.2 [(263)](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/) Ratings Breakdown - 4.11Ease of use - 4.23Value for money - 4.39Customer support - 4.10Functionality Pricing Starting at $109.00 per month Alternative Product [Torque360](https://www.softwareadvice.com/auto-repair/torque360-profile/) 4.9 [(51)](https://www.softwareadvice.com/auto-repair/torque360-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.92Value for money - 4.94Customer support - 4.82Functionality Pricing Starting at $99.99 per month ## Shop-Ware Pricing and Plans Starting price: $249.00 Free Trial Free Version Startup $279.00 flat rate, per month Plan includes: - Matrix Maintenance Builder - Limited Two-Way Texting - Shop-Ware Payments - Unlimited Two-Way Texting - AI Parts Matrix - Unlimited Users Pro $379.00 flat rate, per month Plan includes: - Unlimited Two-Way Texting - MOTOR Labor Guide - Native Parts Catalog - OE Specs - API Connections - Batch Payments - AutoWrite AI Writing Assistant Master $499.00 flat rate, per month Plan includes: - Business Analytics Suite - Monthly Inventory Value & Gross Profit Tracking - Coaching Dashboards for Leading Coaching Groups Ultimate+ $999.00 flat rate, per month Plan includes: - High Performance Website - Search Engine Optimization - Pay-Per-Click Advertising - Call Tracking - CRM - Online Service Scheduler CRM & Online Service Scheduler Addition $249.00 flat rate Plan includes: - Automated customer communication - Service Reminders - Thank you messages - Customer offers & promotions - Online Service Scheduler ## Shop-Ware Features - Popular features found in Auto Repair Accounting Appointment Scheduling Communication Management CRM Employee Scheduling Estimating Inspection Management Labor Rates Maintenance Scheduling Point of Sale (POS) Service History VIN Lookup - More features of Shop-Ware Alerts/Notifications Appointment Management Billing & Invoicing Customer Database Customer History Data Import/Export Inventory Management Job Tracking Labor Cost Reporting Multi-Location Order Management Progress Tracking Purchase Order Management Quotes/Estimates Reporting & Statistics Third-Party Integrations Workflow Management Work Order Management ## Shop-Ware Integrations QuickBooks Online Integration rated undefined from -1 review QuickBooks Online Advanced Integration rated undefined from -1 review PartsTech Integration rated undefined from -1 review Autoflow Integration rated undefined from -1 review Demandforce Integration rated undefined from -1 review Broadly Integration rated undefined from -1 review See all 13 integrations ## Shop-Ware User Reviews ## Shop-Ware customer ratings - Overall rating: 4.8/5 - Total reviews: 163 ### Rating distribution - 5 stars: 132 reviews (81%) - 4 stars: 27 reviews (17%) - 3 stars: 3 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.8/5 - Customer support: 4.8/5 - Functionality: 4.5/5 --- ### Great tools - Overall rating: 5/5 - Reviewer: Christopher P. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Fairly easy to use. Communicating with customers is super easy getting repair orders approved is amazing.Tech Support is on point. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that this was designed by a shop owner. The tracking system inside of it is amazing and can’t be tampered with. #### Cons I can’t get my own card processor to integrate because Shop-ware won’t let them. It is web based and doesn’t have everything I want but it’s a great tool for my shop. It does beat tech-metric. #### Reasons for switching to Shop-Ware I wanted more comprehensive communication with my customers. --- ### Love Shop-Ware!! - Overall rating: 5/5 - Reviewer: Casey E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Shop-Ware is the easiest system to navigate. From estimating to sending customers invoices- it makes everything such a breeze. #### Cons There is not a "set alone" button for estimating when customers call over the phone looking for a price- you have to enter ina name everytime just to look up labor to give someone. #### Reasons for switching to Shop-Ware better technology and easier to use for customers --- ### Very good automotive shop program. - Overall rating: 4/5 - Reviewer: Annie L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is still easy to use, a few features that seem necessary to our shop and have been sent off to programming? or design? have never been addressed. Although, customer service is still fast and friendly to work with & they do help our whenever they can. It's very nice the program is cloud based so accessing shop info can be done off-site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The program is easy to learn and easy to use for technicians and service writers, as well as bookkeepers. The programs helps us communicate with transparency and efficiently with our customers. #### Cons There are many days of lagging and the program not working, many many more days lately than when we signed on a few years ago #### Reasons for choosing Shop-Ware Mitchell does not work well with all the European cars we work on. --- ### Best Automotive Software on the Market - Overall rating: 5/5 - Reviewer: Kristie W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer Service is the best part of this product. No matter what the question, I always get a response right away or directed to the proper person. This is what sets them apart from the competition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration of our business processes was so easy, efficient and fluent. This product is so easy to use that even senior staff that don't welcome change have been very pleasantly surprised by the ease of use. #### Cons When you go to open balances in an account, it shows the notes when I really need the R.O. total instead. I made this suggestion, but haven't heard anything back. Also, I feel the label of the R.O. is irrelevant when viewing balances. #### Reasons for choosing Shop-Ware Reading other consumer reviews made the choice clear this was the right decision. #### Reasons for switching to Shop-Ware We had just converted all systems over to Andreoli after paying nearly 30k for over a year and a half before going live. When we experienced a catastrophic event, they moved our "support" to accelerated status, but refused to send someone in person even though they were in the same state. Needless to say, Andreoli is anything but user friendly and their customer service is horrible. --- ### Vern's Review - Overall rating: 5/5 - Reviewer: Vern N. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease. #### Cons I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate. #### Reasons for choosing Shop-Ware Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us. #### Reasons for switching to Shop-Ware Omnique was very cryptic with its features. When reporting problems to their support team, the team ALWAYS stated this was the first time they had heard of that and rarely came up with solutions. The program was very difficult to estimate with. --- ### Best way to communicate with customers - Overall rating: 5/5 - Reviewer: Lafayette H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I also LOVE that I can track who has viewed the page. That way I can see if my customers are constantly moderating the work, and if they have seen a price quote, and are considering the job. It helps me know how to more efficiently sell work, and which customers I need to focus my energy on with the communication and sales side of my staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My customers love the transparency of my auto repair business as a result of Shop-Ware. The ability to add comments, upload photos, and communicate directly with my customers also keeps things organized. Instead of looking through texts, emails, and writing down notes from phone calls, all of the communication is kept neatly in the comment thread. Customers upload media as well, such as images of ROs of previous shops, or video of a car misbehaving that they were able to catch in the moment. My customers also love the constant updates, which keeps them from calling the shop. As much as I love talking to customers, I do not like to be disturbed while I am working on a car. The customer is able to log on to their online RO, and then see which items have been completed and which items are in the works. #### Cons I am looking forward to a phone app, so that I do not have to open up my internet browser on my cell phone and log on every time. I think that's the only con I can think of at this point, and it's very minor. #### Reasons for choosing Shop-Ware Ease of use, familiarity, ability to communicate with customers and have the customer add notes and "participate" in the repair #### Reasons for switching to Shop-Ware Previous use of Shop-Ware at another auto repair shop, and frustrations with current software --- ### Shop-ware - Overall rating: 4/5 - Reviewer: Alan S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I enjoy the software. I wish there was a better payment option and the 2 issues listed above were taken care of. I keep hearing it's coming but it hasn't come...... I have honestly been looking at Techmetric because the above issues are not issues on their platform. I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to endure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Digital work board. I can check in on the business or help out where ever I have internet service. #### Cons 1. I can not share an inspection with recommendations without sharing price at the same time. This has been a big concern of mine since day 1 and still not changed. Its frustrating because I am essentially not using the digital inspection to make any sales. I'm certain my ARO would increase with this feature. 2. I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket. It's just not accurate. #### Reasons for choosing Shop-Ware At the time (January 2019), it seemed that Shop-Ware was further along than TechMetric was. Now, I feel like TechMetric has come further as far as our shops needs. Again, I would really, really like to see those 2 issues above addressed. I've spoken to [SENSITIVE CONTENT HIDDEN] in tech support multiple time and to [SENSITIVE CONTENT HIDDEN] at our las mastermind meeting about this issues. #### Reasons for switching to Shop-Ware We were limited in our abilities with Mitchell and we are planning to open more stores so this was not going to meet our needs. The 100% digital aspect of Shop-Ware was most appealing part to me personally an owner. --- ### Shop-Ware is TONS better than Mitchell - Overall rating: 5/5 - Reviewer: Calvin S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of pricing parts and ordering parts through Shop-Ware is TONS better than our previous software, Mitchell. Being able to pull up multiple vendors at one time compare exact parts instantly and then order from online has saved our shop countless hours of time as well as thousands of dollars in parts savings. On a side note, the software gets updated on a REGULAR basis which is a huge bonus and large help as they account for the fast changing auto repair industry. #### Cons Labor times within Shop-Ware are not always accurate according to what recommended book time is as well as they do not have all repairs in the system. We have been working with the development team very closely on improving this issue though and have already seen changes. #### Reasons for choosing Shop-Ware The customer support and ease of use of Shop-Ware was much better than our original experience with Tekmetric. Our sales Rep [SENSITIVE CONTENT HIDDEN] was a huge part of this! #### Reasons for switching to Shop-Ware Mitchell was an outdated software that we had to pay per device for access. It did not allow digital inspections without a bolt on at a stupid expensive additional cost. It wouldn't allow for multiple parts vendor screens to be open. We wanted a cloud based software that was an all in one software. This has 90% of what we need, to do our jobs correctly. --- ### A Business Changer, A LIFE Changer - Overall rating: 5/5 - Reviewer: Tara T. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are so many things I LOVE about this software that I probably couldn't even list them all. Not only do I love them, but our team loves Shop-Ware and our clients LOVE it as much as we do (maybe more). It is easy to use from anywhere. It integrates all of the components of our business into one package. Shop-Ware is easy to work with as a company and understands our needs. They are constantly upgrading and developing based on users' needs and wants. When you have a question or suggestion, they reach out, listen, and respond promptly. #### Cons The only item I wish could be different is accessing other labor guides than MOTOR. That is honestly it. #### Reasons for switching to Shop-Ware To simplify the lives of our team and our clients. --- ### Robust Software Management Platform - Overall rating: 5/5 - Reviewer: Christopher S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it! You'd have to come up with something out of this world to change my mind that this isn't the best software out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's versatile and works smoothly—both on my Windows Desktop and reliable on my iPhone. #### Cons Honestly any issue I can think of get remediated quickly. The customer support is quick to respond and get the software updated monthly with new features. #### Reasons for choosing Shop-Ware Came highly recommended by other shop owners currently using the software. #### Reasons for switching to Shop-Ware Lack of software updates. --- Showing 1 - 10 of 163 Reviews [See All Reviews](https://www.softwareadvice.com/auto-repair/shop-ware-profile/reviews/) ## Shop-Ware Popular Comparisons [ARI vs Shop-Ware](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/vs/shop-ware/)[AutoLeap vs Shop-Ware](https://www.softwareadvice.com/auto-repair/autoleap-profile/vs/shop-ware/)[Shopmonkey vs Shop-Ware](https://www.softwareadvice.com/auto-repair/shop-ware-profile/vs/shopmonkey/)[Tekmetric vs Shop-Ware](https://www.softwareadvice.com/auto-repair/shop-ware-profile/vs/tekmetric/)[Shop Boss vs Shop-Ware](https://www.softwareadvice.com/auto-repair/shop-boss-pro-profile/vs/shop-ware/)[RO Writer vs Shop-Ware](https://www.softwareadvice.com/auto-repair/ro-writer-profile/vs/shop-ware/) [Compare All Alternatives](https://www.softwareadvice.com/auto-repair/shop-ware-profile/alternatives/) ## See what companies are saying about Software Advice