Shop-Ware
About Shop-Ware
Most Helpful Reviews for Shop-Ware
1 - 5 of 158 Reviews
TJ
Verified reviewer
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
I like it
Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50%
CONSI wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works.
Reasons for switching to Shop-Ware
Ability to share database across multi shop
Brandon
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great company to team up with.
Because it is an internet based program, everything is so simplified. The parts ordering integration works really well and speeds up the process of getting the customer handled as quickly as possible.
PROSEase of use is incredible. After having ROWriter and then being sold Protractor, ShopWare is in a class of its own.
CONSI haven't really experienced any cons. I can run it with my iPad from anywhere as long as I have cellular signal.
Reason for choosing Shop-Ware
For my decision the upfront transparency was a big thing. The company spent a lot of time with getting us to a point where we understood the product and got us training videos to watch to make sure we were making the right choice for us. Also, the rep was always available when there were questions asked prior to purchase.
Reasons for switching to Shop-Ware
Ease of use, .com based, They tried to make protractor work like old school Reynolds and Reynolds or ADP which are franchise dealer based. Swing, and a miss!
David
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
As a tech don't recommend
Sulfur would probably be great if you've never used any other software before. However once you've used a few other systems. For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system has
PROSThe system does work well in the sense it's not glitchy
CONSThe Lack of organization and features. Difficulty to use on a basic mobile device
Reasons for switching to Shop-Ware
Company ownership change
Matt
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Game Changer
They initial switch over to Shop-Ware was the most difficult part. But once everyone was trained and use to using it on a daily basis is has made work flow easier and productivity smoother all around. We've never looked back!
PROSThe software allows for best transparency and communication between or staff and the customers. A lot of our new customer complement on how convenient the program is to use on there end, and how it makes the transaction of getting information about their vehicle to them much easier than other shops they haveused in the past.
CONSThe software is being updated with new features on a regular basis, which is also good. But the updates can sometimes cause bugs or glitches when they are released, Which cause confusion during regular use.
Reasons for switching to Shop-Ware
The program was not able for much of any customization and did not offer web-based communication or for graphic interface between staff and customers.
Pat
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Excellent Shop Management System
Our overall experience with Shop-Ware has been wonderful. From the sales side, to the implementation and transition, to the support side - we are very happy. We fully believe that to be successful in our business we need the best people and the best tools available, and Shop-Ware has proven to be just that. It has helped us grow our business!
PROSCustomer review of work order including technician's notes, photos and videos is wonderful. Puts the customer at ease and allows full control of their decisions. Parts integration is wonderful; 6 vendors at the touch of one button rather than individual phone calls, websites and passwords. Digital Vehicle Inspections is also great.
CONSReporting is a little on the light side; data can be found and manipulated with a little effort.
Reason for choosing Shop-Ware
Best value for the money, and seamless integration of digital inspections
Reasons for switching to Shop-Ware
Shop-Ware is part of the "next generation" of shop management systems; fully cloud based and viewable on any size platform. It brought us into the 21st century for capability and performance.