About Shop-Ware

Shop-Ware is a cloud-based auto shop management solution with features like staff management, customer management, bookkeeping, parts management and workflow handling. The solution is designed to be used by multiple staff members.

Shop-Ware tracks open jobs and manages workflows by connecting employees and assigning individual responsibilities and priorities. Jobs can be transferred to other staff members and real-time notifications are sent to avoid any missed deadlines. The solution also provides time clock and messaging features to manage all employees within a workshop.

Other features offered by Shop-Ware include dynamic searching, editing capabilities, repair order tracking, business intelligence and a task manager. It also provides a centralized...


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Supported Operating System(s):

Web browser (OS agnostic)

98 Reviews of Shop-Ware

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(79)

79

4 stars

(17)

17

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 98 results

March 2020

Vern from Matt's Automotive Service Center

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Vern's Review

Overall anytime there was an issue Support was fantastic to resolve it promptly. When we ask for new features our opinion is taking seriously and they seem to come to life. For multi-shop web based programs available, Shop- Ware is fantastic.

Pros

I love the fact that the customer can approve the work if they are unable to speak on the phone. I like the user friendliness of the program that allows for easy training. I like the fact that we can communicate easily with the customer. I also like that there is a record of everything. The log feature really helps hold my team accountable when it comes to issues with use or customers. I like that just about everything in the program is customize-able. I like the abilities of multishop where we can transfer a technician from shop to shop with ease.

Cons

I strongly dislike the inventory system. I do not like that any time a part is purchased that it adds it to inventory making it very difficult to manage our internal inventory. it would be nice if inventory could be divided into internal and external. I don't like that when texting a customer they have to click a link. Currently with certain phone providers, it prompts the customer to the log in page instead of their RO. I wish there were a way to have a text message conversation with the customer and log it like other programs use. I wish some of the reporting was easier to use and more customizable. I wish there was a way to transfer internal inventory between stores. It would be nice if repair link could integrate.

Reasons for Choosing Shop-Ware

Amongst others. Shop-ware was one of the only multi-shop web based platforms that could be customized to how our shop was run. We were ready to go on Shop Boss and before launch we found that we could not create canned jobs and that completely ruined it for us.

March 2020

Calvin from Kurth's Auto Repair

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2020

Shop-Ware is TONS better than Mitchell

Pros

The ease of pricing parts and ordering parts through Shop-Ware is TONS better than our previous software, Mitchell. Being able to pull up multiple vendors at one time compare exact parts instantly and then order from online has saved our shop countless hours of time as well as thousands of dollars in parts savings. On a side note, the software gets updated on a REGULAR basis which is a huge bonus and large help as they account for the fast changing auto repair industry.

Cons

Labor times within Shop-Ware are not always accurate according to what recommended book time is as well as they do not have all repairs in the system. We have been working with the development team very closely on improving this issue though and have already seen changes.

Reasons for Choosing Shop-Ware

The customer support and ease of use of Shop-Ware was much better than our original experience with Tekmetric. Our sales Rep [SENSITIVE CONTENT HIDDEN] was a huge part of this!

October 2020

Jennifer from Collinsville Auto Repair, LLC

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Glad we made the decision to switch to Shop-ware!

Shop-ware has been a great program for our shop. The support has always been more than helpful. I do wonder if the issues or glitches I have brought to supports attention have been addressed or just in the "not super important" abyss.

Pros

Shop-ware is very user friendly. I like that the program is cloud based for ease of connecting to what's going on in my business if I am not physically in the shop. I also like the parts ordering integration. Being able to quickly create estimates has been a huge time savings.

Cons

The flaws in the partnerships that shop-ware has, such as parts tech and the labor guide. There is a glitch in the software for the camera the that deters my technicians from taking photos, which is a huge drawback for us. The software won't allow use of the flash on the tablet, the tech has to use the attachment icon to get into the tablet software to access the flash mode - too many clicks to add a photo.

Reasons for Choosing Shop-Ware

The communication method with the customers.

March 2020

Brandon from Route 11 Automotive

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2020

Shop-ware review

Great customer service. Slow to grow and adapt compared to industry competitors.

Pros

Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.

Cons

No two way communication with customer Labor guide is almost always wrong Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together. When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services. Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.

Reasons for Choosing Shop-Ware

To be honest, not if the sms systems were where I wanted / needed them to be. However, SW seemed like they would get to their faster and were better suited to become an industry leader.

October 2020

Sarah from Hawthorne Auto Clinic

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Great value, so easy to use

Great customer service, fantastic company. They listen and respond to end users, updating/improving all of the time.

Pros

This program helped our shop move into this century with direct digital connectivity to clients and the work that is being recommended. It has improved our shop flow and we find we are providing better, more focused service because we have freed ourselves from the drudgery of old, not very workable software.

Cons

The inventory leaves much to be desired. In all fairness, I was told that it is not an inventory management program. But it would be helpful if it were better in this arena.

Reasons for Choosing Shop-Ware

More user friendly interface, greater flexibility, price and convenience.