--- title: "Shopmonkey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Shopmonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shopmonkey is a good fit for you!" source_url: "https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Body Software](https://www.softwareadvice.com/retail/auto-parts-store-software-comparison/) / [Shopmonkey](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/) / Shopmonkey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/) Reviews [Alternatives](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/alternatives/) # Shopmonkey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 267 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 209 reviews (78%) - 4 stars: 32 reviews (12%) - 3 stars: 12 reviews (4%) - 2 stars: 5 reviews (2%) - 1 star: 9 reviews (3%) ### Most mentioned pros - The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. - It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability. - It makes running daily operations much more organized and efficient. ### Most mentioned cons - The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. - My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way. - This software has cost us thousands in its lack of efficiency, do your research and go elsewhere, cant even reccomend another place it will have to be what directly coorelates with your business ## Shopmonkey customer reviews Showing reviews 1-25 of 267 (page 1). ### Great for modern workflow, but a pricey for tire shops - Overall rating: 3/5 - Reviewer: Cristin H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Shot monkey has modernized our shop workflow and made customer communication much easier. The digital vehicle inspections and text messaging had significantly increased our repair approvals. It is an expensive platform, but the efficiency gains make it solid choice for running a modern Auto repair business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The digital inspection and texting features are excellent. Texting photos of warm tires directly to customers bills and sent trust and speeds up job approvals. The built-in Vin and license plate scanner also make check-ins incredibly fast #### Cons The monthly pricing is quite steep for a smaller independent shop. Additionally, the tire inventory matrix and multi-distributor price comparisons could be more streamlined compared to older, dedicated tire software --- ### Try it out, why not - Overall rating: 4/5 - Reviewer: Rania A. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly. #### Cons The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues. #### Reasons for switching to Shopmonkey It was highly recommended by guys in my shop who had used SM before. --- ### All-in-One Shop Management with Strong Features - Overall rating: 4/5 - Reviewer: Alissa P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Shopmonkey has been positive. It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it combines scheduling, invoicing, and business management into one platform. It makes running daily operations much more organized and efficient. #### Cons The system can have occasional glitches, and some features could be more intuitive or easier to navigate. #### Vendor response Thanks for the thoughtful feedback, Alissa. We're glad Shopmonkey is helping keep your daily operations organized and running smoothly. That's exactly what we set out to build. We hear you on the concerns you mentioned. Usability and platform stability are areas we take seriously, and your input helps us keep improving. If you run into specific issues, our support team wants to hear about them directly. Reach out at support@shopmonkey.io or call 408-351-9991 and we'll make sure your concerns get the attention they deserve. Replied April 2026 --- ### Game-changer for shop efficiency" - Overall rating: 5/5 - Reviewer: Kira H. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Moving to Shopmonkey allowed us to go almost completely paperless. The customer-facing features—like texting photos of parts that need replacement—have built massive trust with our clients and increased our average repair order value. Their support team is responsive via live chat whenever we run into a question. Highly recommended for modern automotive repair shops looking to streamline their front-counter and shop floor #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE DIGITAL CUSTOMER COMMUNICATION ,Hands down a game changer ,The ability to text estimates, digital vehicle inspections (DVIs) with photos, and invoices directly to customers, helps approvals happen much faster . #### Cons The COST..It’s on the higher end of the list of pricing compared to older tools ive used before but the time it saved me makes up for it. --- ### Easy to use shop management - Overall rating: 5/5 - Reviewer: Sean C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement #### Cons Not any complaints really. The quoting system could be a little more streamlined but good overall! No #### Vendor response Great to hear from you Sean and thank you for this review! We are glad Shopmonkey is helping you and your team. Replied March 2026 --- ### Version 2.0 ruin the functionality - Overall rating: 1/5 - Reviewer: Amanda H. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick. #### Cons Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?" #### Reasons for choosing Shopmonkey We ended up choosing Shopmonkey because it was more cost efficient and it offered many of the same features. #### Reasons for switching to Shopmonkey We switched in early 2020 to ShopMonkey because it offered, at that time, features such as adding photos that QuickBooks didn't offer in a truely functional way --- ### Customer service is a JOKE.... no fixes provided for basic/easy to solve issues. - Overall rating: 1/5 - Reviewer: Bruce G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Let me put it like this.... they are getting a 1 star rating because I don't have the option to give them a zero. One rep doesn't spout the same info as the next...it's like the right hand doesn't know what the left hand is doing... I don't think they really know what they're doing it seems.... maybe they need more training so that everyone gives out info that matches. They apparently have no concept of customer service and "continuity"... just got a call from [sensitive content hidden] when I was "told" that [sensitive content hidden] was my account manager....I already had an in depth conversation with [sensitive content hidden] and I explained to [sensitive content hidden] that I would prefer to deal with [sensitive content hidden] because I don't have the time to re-explain to her all of the things I already previously explained to [sensitive content hidden]. RUN FROM THIS COMPANY AND FIND SOMETHING BETTER !!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Their initial version...version 2.0....horrible.... Do your due diligence and look at other software options... which is what I'm about to do as soon as I finish writing this review..... #### Cons I liked Shopmonkey 1.0 version...the design team for version 2.0 took a very snooth easy to use software and made it much harder to use and requires more keystrokes and mouse usage for functionality..... FAIL... their tech support customer service is SLOW to respond and ineffective when it comes to providing resolutions.... My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way. #### Reasons for switching to Shopmonkey increased functionality and ease of use initially with the 1.0 version..... 2.0 is horrible and has been a "regression" in functionality and ease of use in my opinion as the shop owner and primary user of the software. --- ### DO NOT USE SHOP MONKEY! IT IS A DISASTER FOR YOUR BUSINESS! WISH I COULD GIVE ZERO STARS! - Overall rating: 1/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Version 1.0 was usable but 2.0 is an absolute disaster. Save your money, this product was written by a toddler with an etch a sketch. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There are no pros. This 2.0 is absolute trash. I wish I could give you 0 stars because this thing is horrible. PLEASE PLEASE do not waste your money on this failure of a software. I've gone to using handwritten tickets instead of using this crappy software until I can find a good replacement. #### Cons Everything. Constant bugs, constant problems. Customer support is non existent. Reports aren't accurate, sales reports aren't accurate. Inventory isn't accurate. Adding new inventory is frustrating, complicated, not user friendly and cannot be edited without starting completely over on an inventory item. Avoid this trashy company. #### Reasons for choosing Shopmonkey A stupid moment of complete stupidity when killing myself would have been better than using this stupid shopmonkey --- ### Dont walk run - Overall rating: 1/5 - Reviewer: Spikes L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered This software has cost us thousands in its lack of efficiency, do your research and go elsewhere, cant even reccomend another place it will have to be what directly coorelates with your business #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Very little pros about this software to be honest, Its great until you realize how much its lacking and horrendous client support #### Cons Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything #### Reasons for switching to Shopmonkey Sales tax errors they were taxing us off estimated amount not spent amount --- ### Was good but not now - Overall rating: 2/5 - Reviewer: Josh w. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Started off good and than just keeps getting worse have asked to cancel for 2 months now ans still not canceled and they have charged a old card thats not on the account anymore for a subscription i canceled and of course cant get a hold of anyone . #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The customer interaction part or the software is good #### Cons The software has quite a few holes in it, and when you have a issue good luck getting help! #### Reasons for choosing Shopmonkey Cheaper option at the time witch was important as i was just starting out --- ### Gret Value, Awesome Tech Support! - Overall rating: 5/5 - Reviewer: Joe S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's just really set upwell to run an automotive shop. It's easy to change the parts markup for special customers, (special in a god way or a bad way). The discount feature is great. the ability to find things by whatever you can remember about the job, customer, or vehicle is great. The layout of the program is very straightforward and you can teach someone to be an expert in the program in two repair orders. If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support. The tech support team goes above and beyond to help you. even climbing onto the RO and working with you. Honestly I've had to use tech support a few times and that's the best support I've had on any product. the software is constantly getting improved also. I really do 99% of the Ro's with no tech support because the software is so easy to use and it really speeds up my ability to get my work done quickly and get back into the shop. My customers absolutely love it. The estimate procedures are great. I feel more covered because the customers approve the job and send me the authorizations. Many of them go ahead and pay for the job when they get the estimate. (You can turn that feature off also.) I like it so I leave it on. the rates that I'm charged for the customer to pay online is very close to the rate that I would pay if they were in the office. #### Cons Really not a lot to dislike with ShopMonkey. #### Reasons for choosing Shopmonkey Price, ease of use, functionality, TECH SUPPORT!! --- ### Love, Love, Love Shopmonkey!!! - Overall rating: 5/5 - Reviewer: Hannah M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great! It was totally stress-free switching over from our other software. The support team imported all of our contacts and parts info from the software we'd been using. Shopmonkey is just so easy to learn to use! Everything is so intuitive. If you do have trouble, the support team is literally just a click away and respond super fast! I love being able to offer online payments to my customers as a payment option. I really love being able to communicate with customers through text/email right through the software. Can send an estimate or invoice with the click of a button instead of having to save it as a PDF then opening up my email account and attaching the doc. The workflow feature is so great because it helps us stay organized with our customers! Sticky notes are a thing of the past for me now! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use! There is little to no learning curve. Very intuitive! Also, has some really great features that I'm loving! Everything works seamlessly! It's a lot of fun to use! Shopmonkey's support team is probably my favorite feature! These guys are phenomenal! No having to call into a tech support line and waiting on hold! Just send a message through Shopmonkey's chat feature and they respond within a minute or two. They've been able to answer my questions every time. They haven't let me down once. #### Cons I can't really think of anything I don't like about Shopmonkey! I'm looking forward the release of the mobile app! #### Reasons for choosing Shopmonkey I just knew pretty quickly that Shopmonkey was for me. Once I did the walk-through with one of the support guys, I really liked it. At the end of my trial period, I was sold. I'd been nervous about having to learn a new software, but Shopmonkey was so easy to learn. And it's a lot of fun to use! Once I realized how great the support team is, I knew I had nothing to worry about! #### Reasons for switching to Shopmonkey Tracs is lacking A LOT of features that Shopmonkey offers that I knew would be helpful to our business! Shopmonkey really is cutting edge. --- ### Stellar Customer Service! Efficient and user friendly - Overall rating: 5/5 - Reviewer: Derik L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Beyond excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First off: The customer service is beyond impeccable. Everyone is kind, knowledgable, informative, and proactive. The Shopmonkey staff listens to their customers and puts they're are constantly improving their software to suite their entire customer base. They are the kind of business that not only reads what's in the customer suggestion box, but actually implements the suggestions. The software: Simple, in the sense that it is very user friendly. The 3 different tiers make it easier for smaller shops to have a reliable platform to start with. It also provides lager high volume shops with the tools needed to work as efficiently as possible. Many service writing programs are littered with tabs, drop menus, pages, silly graphics, and so on, which results in a cluttered and confusing screen - especially for the trainee. Simply put, my 13 year old nephew can use Shopmonkey software with ease with out mistakes. #### Cons Not really a con: occasionally I come across a something like not having the option to select AWD in the vehicle description. It used be that you could only select FWD 2WD or RWD. Once a suggestion was made, in a short period of time they had updated this feature and every typical configuration was available. Like I said before, Shopmonkey reads the notes in the suggestion box and implements what makes sense. #### Reasons for choosing Shopmonkey I tried a few different trial periods with other cloud based service writing software companies, and then trying shop monkey. I was sold after the first day and never looked back. #### Reasons for switching to Shopmonkey Customer Service, Price, User Freindliness, customizable plans, no long term contracts, I could use it anywhere with cell service, helpful and accurate instructions on how to use new or unfamiliar features.... etc.. Oh, and did I mention fantastic customer service? --- ### Streamline shop workflow - Overall rating: 5/5 - Reviewer: Randy E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Shopmonkey has saved me an average of 3-4 hours a week between streamlining my customer's sign in through use of the work request form which instantly opens up an estimate for my customer's with all of their information which I simply update in the work flow. It has also saved my estimate making time to literally a quarter of the time I used to take. It gathers all of the pricing from all of my parts providers in one single page that I didn't even know about, it brings the parts that I choose into shopmonkey and instantly applies the pricing matrix that I was using by hand to every single part. And my favorite part is that it helps us get our labor guide pricing at an instant. Estimates that used to take me about 4 hours to have to my customer are now ready in less than 5 minutes. It's a tool that has simply reduced my time at the computer so that I can focus on the cars and communicate with my customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Perfectly integrates all of the things I use into one. From parts procurement, to labor estimates to easily attaching a customer to a car with its unique identification. #### Cons My only con for this software would be the price per user cost, but the experience far outweighs this con. #### Reasons for choosing Shopmonkey Ease of use, complete integration, car fax reporting and design. #### Reasons for switching to Shopmonkey I needed something that would help streamline my workflow and make my efficiency go up. --- ### Outstanding shop software to create efficiency and to elevate revenue. - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience has been excellent. The software helped us elevate efficiency in our shops and increased revenue by 85%. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was easy to implement and very cost efficient. #### Cons Don’t have the ability to view and run reports from a top level. --- ### Auto Repair Management made easy. - Overall rating: 5/5 - Reviewer: Heldor G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shopmonkey is a solid tool for auto shops, it’s well worth the effort for learning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the easy-to-use features like quick estimates, VIN scanning, and access to parts and labor guides. #### Cons Some features take time to fully explore. --- ### Streamlining Work Orders and Customer Communication - Overall rating: 5/5 - Reviewer: Rolanda Y. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the ease of communication with customers through Shopmonkey! Being able to send a quick message, attach pictures of what we're talking about, and have them authorize services withouth having to take time to call each time has streamlined our customer service and time management. It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion. The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a detailed work order. #### Cons Integration with Quickbooks was definitely a rough start for a few months. We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and things that transfer from shopmonkey in odd ways which takes time to correct. It is also laggy at times and takes a while to receive payments, authorize services, etc --- ### All Your shop management needs in this amazing , cloud-based software - Overall rating: 5/5 - Reviewer: DANIEL D. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I was impressed at the screen shots of the Graphical User Interface and jumped in the free trial. I am extremely pleased that the actual use of the software beat my expectations in terms of functionality and support. The ability to access all of my shop data from anywhere with an internet connection is awesome. The GUI is not cluttered and easy to navigate while still maintaining a vast amount of available features. The ability to go from start to finish (from appointments to payment collection) in one, easy to use application has saved me from frustration and headache and allows me to convert my time normally spent doing clerical work into shop productivity. THE TECHNICAL SUPPORT IS OUTSTANDING!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to create CANNED services, and the different ways to keep customers informed via text/email are cruxes for me. Creating and saving CANNED services saves valuable time, and simplifies creating work orders and estimates/invoices. One thing I used to hear customers say a lot about shops and companies is, "I would just like a phone call or SOMETHING to keep me informed." ShopMonkey solved that for me. I LOVE that the software is ACTUALLY as easy as it looks, to use. #### Cons Outside integration of other card readers (such as Square for example) would be greatly appreciated. The upfront cost of having to purchase a card reader and pay a monthly service fee on top for integrated payments is a big turn-off for me when I already have a card reading service. I would consider perhaps a service where the ShopMonkey card reader can be "leased to purchase" with monthly payments. I.e. $35 a month for 12 months for the card reader and service is more manageable, especially for small, brand-new businesses. #### Reasons for choosing Shopmonkey Shopmonkey provides everything I needed and MORE than many other products available. All in an affordable application that can be accessed virtually anywhere at any time. --- ### Run don't walk away from this company - Overall rating: 3/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered The worst experience ever. I have been in this industry for over 35 years and used Tekmetric, Janco, Mitchell, AllData and DIrectHit to name just a few. All these companies have their own set of issues but I have never felt so unimportant or that my money/shop were not important enough to even speak to me about what my problems are. After begging to speak to someone for OVER A MONTH I am now canceling and going else where. My review will be accurate and not controlled by shopmonkey like these others. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The reviews were amazing and the sales department is awesome at making promises and telling you what you want to hear. However this is not what you will get. I have been calling and texting for a month about the lack of labor times on everyday repairs. I have yet to get a return call, even called sales who are always there to make money but they also promised to have someone call back that was a week ago....... #### Cons No labor times on things like engine oil coolers, transmission replacements, valve cover gaskets. If you require help from them they are quick to text but tell you it will be 2-3 days for an answer. Is your customer going to wait 2-3 days for an estimate? Not mine! That is a loss in revenue yet they charge more than others in the industry like Mitchell. You will not matter to them and they will leave you hanging. #### Reasons for choosing Shopmonkey I was lied to and mislead. I was promised a level of customer care that I have yet to see or receive. --- ### Westwind - Overall rating: 5/5 - Reviewer: Bryson B. - Verified reviewer: Yes - Industry: Maritime - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are always singing shop monkeys praises! Overall it is completely fantastic and we trust updates are coming and that part of what we love, that it is constantly being updated. The support team is fantastic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CRM functions like work order history, message tracking and history, estimate approvals, payment and messaging functions, appointments and calendar functions #### Cons Point of sale functionality, inventory functions could be more robust, slow speeds and glitches, #### Reasons for switching to Shopmonkey We needed better internal and external communications. We needed better calendar and appointments. We needed better payment options --- ### Amazing product - Overall rating: 4/5 - Reviewer: Ana G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service has been amazing. At first when I was inquiring about the software they answered all of my questions . They were upfront in regards to there diagrams and schematics. Hopefully in the future they will be able to update there program to update the transmission side of the programming. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love this product because it works well with quickbooks. Able to set up inventory, vendors, reports etc. Takes sometime in the beginning to get rid of products you do not need but once it is running its good. If you have a automotive shop has everything. Also there stripe payment system for cards is also really good. I see when payment is in transit usually takes 2 business days but am able to have an accurate account of the money also. Extremely User friendly. Time clocks, inspections, able to send info to customer etc. #### Cons The one feature I wish they would or could improve in is the transmission side . Not enough preloaded data or procedure for transmission. Need to pay all data to get schematics on units or procedures. That is the only down fall. #### Reasons for choosing Shopmonkey All the features it provides. #### Reasons for switching to Shopmonkey I made the switch because I was looking for a product that I can have inventory, speak to the customers via email or text. Sales reports, inventory reports, sales tax, time clock, all of these features & more has made my time at work more efficient and improve my customer interactions and keep them up to date real time. --- ### Insanely happy since day 1! - Overall rating: 5/5 - Reviewer: Shah S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered continued from 'Cons: What did you like least about this software?'... Also the amount that the customer is being charged should be forced to be typed in. Have had many situations when you are trying to get the customer out when they are in a rush and the accidental amount is fully showed "paid". Thankfully my team has caught it every time that mistake is made, but I am sure that this will soon cause issues when it is accidentally overlooked. All that simply needs to happen is that the autofill for the amount has to be removed. This will allow the user to be able to enter the information themselves properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software makes running a shop so much easier and simpler. It helps the whole team stay on track and leaves little to no room for error or miscommunication! #### Cons There are a few "basic features" that in my opinion are no-brainers that we have already made the support team aware of. - Reports needs to be more customizable so that we can easily calculate real gross profit (the most important thing in any business) that comes into the shop and also be able to categorize it by service writer. From my understanding and from what I have seen it can only be calculated for all invoices that have been made, and not just paid invoices in the 'profitability' report. Given that everything is already tracked all we would need is a way to have a report that allows us to use every filter there is. 'Zayn' from our team has already brought this up to the support team for Shop Monkey, hopefully it will be implemented very soon. - There needs to be a way to enter in "completion dates" for each vehicle so that there can be a separate work flow for "deadlines" that are coming up along with notifications that are customizable (i.e. "notify the team 3 days before completion date", "notify the team on the day of completion date"). Already brought up to the team by Shah. - When entering in a payment and a full payment is made, there should be some kind of option so that the order goes directly into the "Invoices" section of workflow. Maybe a check box that just closes the deal. Because remembering to move it over every single time when you have a customer in front of you waiting to get you to take him / her to their car its easy to forget. --- ### Shopmonkey - The best set of tools your shop could have! - Overall rating: 5/5 - Reviewer: Garrett R. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Our experience has been amazing. It has improved our business on many levels, from customer experience, technician efficiency, profitability, and organization. Couldn't be happier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the biggest benefits we've experienced with Shopmonkey is it's all-in-one design. All of the tools are incredibly easy to use, the design is user friendly, and the business reporting is phenomenal. Also, the customer support and continual improvements made by the Shopmonkey team is second to none. #### Cons Although minimal, the software can be slower / clunky when system updates are being made. --- ### Great start to a software that leaves a lot to be desired - Overall rating: 2/5 - Reviewer: Nate H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shopmonkey is great to use everyday when it isn't super slow but if it doesn't get ALOT better soon we will be moving on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use & estimating functions. Visually appealing, digital inspections #### Cons The system is very bad at doing its own math. What I mean by that is the system requires you to put in parts cost twice, and lets say you add parts invoices there is no way to guarantee that all those parts costs are accounted for. This means your profitability will not always be correct. There is also no place tp put in vendor credit memos.You'd think someone would give this more though. I've explained it quite a few times but seems that they don't care to implement it.Also ---- the system does not correctly export to QuickBooks with parts cost which is an accounting nightmare. #### Reasons for choosing Shopmonkey Good salesmen --- ### Shopmonkey is a great value for it's capabilities. - Overall rating: 5/5 - Reviewer: Todd T. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The tool is great, but the support staff is greater. From my trial run, to now. They are on top of it and a great to work with. Their strong support was a major contributor to why I chose to go with Shopmonkey. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. You can easily figure out how to accomplish most task. #### Cons Cores should be able to be added when you receive a part and then catagorize it so that the bookeeping would be easier. #### Reasons for choosing Shopmonkey Support and ease of use. ## More reviews [Next reviews](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/?page=2) --- Shopmonkey Reviews, Pros and Cons - 2026 Software Advice