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> Reviews of Shopmonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shopmonkey is a good fit for you!

Source: https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews

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Shopmonkey Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/)

Reviews

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# Shopmonkey Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(208)

4

(32)

3

(11)

2

(5)

1

(9)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.6

Value for money

4.5

Functionality

4.5

* * *

### Pros

"The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time."

"It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability."

"Quite seemless throughtout the initial process until payment and i think it is quite secure and their support system is great."

### Cons

"The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance."

"My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way."

"Advice to management: Train your staff, fix your transparency issues, and stop penalizing customers for your misleading policies."

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Shopmonkey Reviews, Pros and Cons - 2026 Software Advice