--- title: "Shopmonkey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Shopmonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shopmonkey is a good fit for you!" source_url: "https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Body Software](https://www.softwareadvice.com/retail/auto-parts-store-software-comparison/) / [Shopmonkey](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/) / Shopmonkey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/) Reviews [Alternatives](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/alternatives/) # Shopmonkey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 271 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 211 reviews (78%) - 4 stars: 34 reviews (13%) - 3 stars: 12 reviews (4%) - 2 stars: 5 reviews (2%) - 1 star: 9 reviews (3%) ### Most mentioned pros - The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. - It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability. - It makes running daily operations much more organized and efficient. ### Most mentioned cons - The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. - My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way. - This software has cost us thousands in its lack of efficiency, do your research and go elsewhere, cant even reccomend another place it will have to be what directly coorelates with your business ## Shopmonkey customer reviews Showing reviews 1-25 of 271 (page 1). ### Great system, no bugs or glitches - Overall rating: 5/5 - Reviewer: Jenifer R. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to use, reliable functions, no bugs or glitches as of yet, and thorough when collecting user info on experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros definitely the ease of using the system and I have not experienced any issues with using it, no bugs or glitches it does exactly the task when selecting it #### Cons At times there may be a lot of questions in some surveys but I understand in order to get a thorough response or user experience the questions are necessary for collecting data #### Vendor response Hi Jenifer. Thanks for sharing your feedback with us. Sounds like Shopmonkey is working out well for you and your business. Glad to hear it! Thanks again. Replied October 2026 --- ### All-in-One Shop Management with Strong Features - Overall rating: 4/5 - Reviewer: Alissa P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Shopmonkey has been positive. It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it combines scheduling, invoicing, and business management into one platform. It makes running daily operations much more organized and efficient. #### Cons The system can have occasional glitches, and some features could be more intuitive or easier to navigate. #### Vendor response Thanks for the thoughtful feedback, Alissa. We're glad Shopmonkey is helping keep your daily operations organized and running smoothly. That's exactly what we set out to build. We hear you on the concerns you mentioned. Usability and platform stability are areas we take seriously, and your input helps us keep improving. If you run into specific issues, our support team wants to hear about them directly. Reach out at support@shopmonkey.io or call 408-351-9991 and we'll make sure your concerns get the attention they deserve. Replied April 2026 --- ### Great All-in-one Platform - Overall rating: 4/5 - Reviewer: Danielle T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that it combines scheduling, invoicing and inventory tracking all into one platform. The interface is really user-friendly too! #### Cons I'd say the customer support could be better. Anytime I've had an issue it's been a bit of a nightmare getting hold of someone. #### Vendor response Thank you for the feedback, Danielly. We're glad that Shopmonkey's all-in-one platform for scheduling, invoicing, and inventory tracking has made things easier, and that you've found the interface user-friendly! We're sorry to hear getting support hasn't been smooth, and we'd like to make that right. Our Support team can be reached directly at support@shopmonkey.io or (408) 351-9991, and our Customer Success team is available at success@shopmonkey.io or (408) 381-3171. Please don't hesitate to reach out so we can get your issue resolved quickly. Thanks again. Replied October 2026 --- ### Great for modern workflow, but a pricey for tire shops - Overall rating: 3/5 - Reviewer: Cristin H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Shot monkey has modernized our shop workflow and made customer communication much easier. The digital vehicle inspections and text messaging had significantly increased our repair approvals. It is an expensive platform, but the efficiency gains make it solid choice for running a modern Auto repair business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The digital inspection and texting features are excellent. Texting photos of warm tires directly to customers bills and sent trust and speeds up job approvals. The built-in Vin and license plate scanner also make check-ins incredibly fast #### Cons The monthly pricing is quite steep for a smaller independent shop. Additionally, the tire inventory matrix and multi-distributor price comparisons could be more streamlined compared to older, dedicated tire software #### Vendor response Hi Cristin, thank you for the thoughtful review. We're glad the digital inspections, photo texting, and VIN/license plate scanner have sped up check-ins and job approvals for your shop. We appreciate the feedback on pricing for smaller independent shops, as well as the note on streamlining the tire inventory matrix and multi-distributor price comparisons. Our teams are always innovating and incorporating customer feedback, so we will make sure this is shared with our product team. Glad to hear that Shopmonkey has been a solid choice overall. Thanks again. Replied October 2026 --- ### Easy to use and great for staying organized - Overall rating: 4/5 - Reviewer: Leah G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Shopmonkey was easy to learn and helped keep everything organized in one place. Scheduling, estimates, invoices, customer information, and job tracking were all straightforward to use. The interface was clean and not overly complicated, which made managing the business side much easier. #### Cons The main downside for me was the price. It has a lot of useful features, but it can feel expensive if you’re running a smaller business or just starting out. Some of the features were also more than I personally needed. #### Vendor response Hey Leah, thanks for the kind words about Shopmonkey keeping your shop organized and easy to run! Glad to hear it. Also, we understand your concerns re: pricing and we'll pass that feedback along. Happy to connect you with Customer Success (success@shopmonkey.io) to see if we can find a solution that fits better. Thanks again for taking the time to review us! Replied October 2026 --- ### Version 2.0 ruin the functionality - Overall rating: 1/5 - Reviewer: Amanda H. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick. #### Cons Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?" #### Reasons for choosing Shopmonkey We ended up choosing Shopmonkey because it was more cost efficient and it offered many of the same features. #### Reasons for switching to Shopmonkey We switched in early 2020 to ShopMonkey because it offered, at that time, features such as adding photos that QuickBooks didn't offer in a truely functional way --- ### Customer service is a JOKE.... no fixes provided for basic/easy to solve issues. - Overall rating: 1/5 - Reviewer: Bruce G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Let me put it like this.... they are getting a 1 star rating because I don't have the option to give them a zero. One rep doesn't spout the same info as the next...it's like the right hand doesn't know what the left hand is doing... I don't think they really know what they're doing it seems.... maybe they need more training so that everyone gives out info that matches. They apparently have no concept of customer service and "continuity"... just got a call from [sensitive content hidden] when I was "told" that [sensitive content hidden] was my account manager....I already had an in depth conversation with [sensitive content hidden] and I explained to [sensitive content hidden] that I would prefer to deal with [sensitive content hidden] because I don't have the time to re-explain to her all of the things I already previously explained to [sensitive content hidden]. RUN FROM THIS COMPANY AND FIND SOMETHING BETTER !!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Their initial version...version 2.0....horrible.... Do your due diligence and look at other software options... which is what I'm about to do as soon as I finish writing this review..... #### Cons I liked Shopmonkey 1.0 version...the design team for version 2.0 took a very snooth easy to use software and made it much harder to use and requires more keystrokes and mouse usage for functionality..... FAIL... their tech support customer service is SLOW to respond and ineffective when it comes to providing resolutions.... My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way. #### Reasons for switching to Shopmonkey increased functionality and ease of use initially with the 1.0 version..... 2.0 is horrible and has been a "regression" in functionality and ease of use in my opinion as the shop owner and primary user of the software. --- ### DO NOT USE SHOP MONKEY! IT IS A DISASTER FOR YOUR BUSINESS! WISH I COULD GIVE ZERO STARS! - Overall rating: 1/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Version 1.0 was usable but 2.0 is an absolute disaster. Save your money, this product was written by a toddler with an etch a sketch. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There are no pros. This 2.0 is absolute trash. I wish I could give you 0 stars because this thing is horrible. PLEASE PLEASE do not waste your money on this failure of a software. I've gone to using handwritten tickets instead of using this crappy software until I can find a good replacement. #### Cons Everything. Constant bugs, constant problems. Customer support is non existent. Reports aren't accurate, sales reports aren't accurate. Inventory isn't accurate. Adding new inventory is frustrating, complicated, not user friendly and cannot be edited without starting completely over on an inventory item. Avoid this trashy company. #### Reasons for choosing Shopmonkey A stupid moment of complete stupidity when killing myself would have been better than using this stupid shopmonkey --- ### Game-changer for shop efficiency" - Overall rating: 5/5 - Reviewer: Kira H. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Moving to Shopmonkey allowed us to go almost completely paperless. The customer-facing features—like texting photos of parts that need replacement—have built massive trust with our clients and increased our average repair order value. Their support team is responsive via live chat whenever we run into a question. Highly recommended for modern automotive repair shops looking to streamline their front-counter and shop floor #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros THE DIGITAL CUSTOMER COMMUNICATION ,Hands down a game changer ,The ability to text estimates, digital vehicle inspections (DVIs) with photos, and invoices directly to customers, helps approvals happen much faster . #### Cons The COST..It’s on the higher end of the list of pricing compared to older tools ive used before but the time it saved me makes up for it. #### Vendor response Thank you so much for this review, Kira. We love hearing that the digital communication tools, texting estimates, DVIs with photos, and invoices, have been a game changer for speeding up approvals and building trust with your customers. Going paperless and boosting your average repair order value is exactly the impact we hope to make. We hear you on pricing, and we're glad the time saved has made it worth it. And it's great to know our live chat support team has been responsive when you've needed them. Thanks again for the review, we're grateful to have you as a customer. Replied October 2026 --- ### Easy to use shop management - Overall rating: 5/5 - Reviewer: Sean C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement #### Cons Not any complaints really. The quoting system could be a little more streamlined but good overall! No #### Vendor response Great to hear from you Sean and thank you for this review! We are glad Shopmonkey is helping you and your team. Replied March 2026 --- ### Gret Value, Awesome Tech Support! - Overall rating: 5/5 - Reviewer: Joe S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's just really set upwell to run an automotive shop. It's easy to change the parts markup for special customers, (special in a god way or a bad way). The discount feature is great. the ability to find things by whatever you can remember about the job, customer, or vehicle is great. The layout of the program is very straightforward and you can teach someone to be an expert in the program in two repair orders. If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support. The tech support team goes above and beyond to help you. even climbing onto the RO and working with you. Honestly I've had to use tech support a few times and that's the best support I've had on any product. the software is constantly getting improved also. I really do 99% of the Ro's with no tech support because the software is so easy to use and it really speeds up my ability to get my work done quickly and get back into the shop. My customers absolutely love it. The estimate procedures are great. I feel more covered because the customers approve the job and send me the authorizations. Many of them go ahead and pay for the job when they get the estimate. (You can turn that feature off also.) I like it so I leave it on. the rates that I'm charged for the customer to pay online is very close to the rate that I would pay if they were in the office. #### Cons Really not a lot to dislike with ShopMonkey. #### Reasons for choosing Shopmonkey Price, ease of use, functionality, TECH SUPPORT!! --- ### Love, Love, Love Shopmonkey!!! - Overall rating: 5/5 - Reviewer: Hannah M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great! It was totally stress-free switching over from our other software. The support team imported all of our contacts and parts info from the software we'd been using. Shopmonkey is just so easy to learn to use! Everything is so intuitive. If you do have trouble, the support team is literally just a click away and respond super fast! I love being able to offer online payments to my customers as a payment option. I really love being able to communicate with customers through text/email right through the software. Can send an estimate or invoice with the click of a button instead of having to save it as a PDF then opening up my email account and attaching the doc. The workflow feature is so great because it helps us stay organized with our customers! Sticky notes are a thing of the past for me now! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use! There is little to no learning curve. Very intuitive! Also, has some really great features that I'm loving! Everything works seamlessly! It's a lot of fun to use! Shopmonkey's support team is probably my favorite feature! These guys are phenomenal! No having to call into a tech support line and waiting on hold! Just send a message through Shopmonkey's chat feature and they respond within a minute or two. They've been able to answer my questions every time. They haven't let me down once. #### Cons I can't really think of anything I don't like about Shopmonkey! I'm looking forward the release of the mobile app! #### Reasons for choosing Shopmonkey I just knew pretty quickly that Shopmonkey was for me. Once I did the walk-through with one of the support guys, I really liked it. At the end of my trial period, I was sold. I'd been nervous about having to learn a new software, but Shopmonkey was so easy to learn. And it's a lot of fun to use! Once I realized how great the support team is, I knew I had nothing to worry about! #### Reasons for switching to Shopmonkey Tracs is lacking A LOT of features that Shopmonkey offers that I knew would be helpful to our business! Shopmonkey really is cutting edge. --- ### Stellar Customer Service! Efficient and user friendly - Overall rating: 5/5 - Reviewer: Derik L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Beyond excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First off: The customer service is beyond impeccable. Everyone is kind, knowledgable, informative, and proactive. The Shopmonkey staff listens to their customers and puts they're are constantly improving their software to suite their entire customer base. They are the kind of business that not only reads what's in the customer suggestion box, but actually implements the suggestions. The software: Simple, in the sense that it is very user friendly. The 3 different tiers make it easier for smaller shops to have a reliable platform to start with. It also provides lager high volume shops with the tools needed to work as efficiently as possible. Many service writing programs are littered with tabs, drop menus, pages, silly graphics, and so on, which results in a cluttered and confusing screen - especially for the trainee. Simply put, my 13 year old nephew can use Shopmonkey software with ease with out mistakes. #### Cons Not really a con: occasionally I come across a something like not having the option to select AWD in the vehicle description. It used be that you could only select FWD 2WD or RWD. Once a suggestion was made, in a short period of time they had updated this feature and every typical configuration was available. Like I said before, Shopmonkey reads the notes in the suggestion box and implements what makes sense. #### Reasons for choosing Shopmonkey I tried a few different trial periods with other cloud based service writing software companies, and then trying shop monkey. I was sold after the first day and never looked back. #### Reasons for switching to Shopmonkey Customer Service, Price, User Freindliness, customizable plans, no long term contracts, I could use it anywhere with cell service, helpful and accurate instructions on how to use new or unfamiliar features.... etc.. Oh, and did I mention fantastic customer service? --- ### Shopmonkey review - Overall rating: 4/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The system being cloud based is very nice.Shopmonkey is a decent system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. The final invoice looks professional. #### Cons When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better. #### Reasons for choosing Shopmonkey The look of the final invoice.The ease of billing parts out. --- ### Solid Software for gear heads. - Overall rating: 5/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'd say it's a great time saver. There is less training time required for staff. Techs and service advisors can jump in quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it has a very user-friendly dashboard. It doesn’t feel clunky or outdated like some legacy auto shop systems. #### Cons It was a little pricey. Shopmonkey can be more expensive than older systems or entry-level shop software. #### Vendor response Thanks for the great review, Ryan! We’re glad that our dashboard is saving your team time and that our tools make team training easier. We appreciate the honest feedback and are glad to see those efficiency gains are already providing a solid return on your investment. Thanks for being part of the Shopmonkey community! Replied March 2026 --- ### Take the good with the bad - Overall rating: 5/5 - Reviewer: Desi B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it’s not worth the costs because when things hit the fan, we were at a loss. But the system itself is great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros What I found most likable about shop monkey was how much it simplified the shop’s workflow for management #### Cons What I liked least about shop monkey was how difficult it was to reach customer service when needed quickly --- ### ShopMonkey will keep you Sane! - Overall rating: 4/5 - Reviewer: Jeremy G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use ShopMonkey on a daily basis in the shop for most management needs. There is way too much to do and it takes the bookkeeping aspect of the mind a bit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Shop Monkey is so simple to use compared to competitors. It is user friendly for those of us not super online. #### Cons ShopMonkey can run a bit slow. It has lag between clicks and pages. --- ### Best thing we have implemented in a while - Overall rating: 5/5 - Reviewer: Darrin M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customers can no longer say I didn't know what that was going to cost or say they didn't authorize. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that we can schedule and make an estimate/invoice to save double writeups and also that we can get authorizations in a timely fashion. #### Cons The Point of sale for parts only is making us have to hold a double inventory management system. #### Reasons for choosing Shopmonkey Much more cost effective for our situation and without loss of functionality #### Reasons for switching to Shopmonkey Ease of use and functions that are hands down leaps and bounds over other Service management software --- ### Our shop would be lost without it. - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered The time savings and accuracy are astonishing, I don't know how other shops work without it. From inventory to POS Shopmonkey is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it was to set up and how much easier it is to use. Their customer service is the best I have ever delt with and I can't stress this enough. The people that I have had to get help with are all amazing. It is super refreshing how amazing they are at customer service. The software is bad ass and so are their team. #### Cons It would be great if they would add the ability to add photos and videos to the service lines, for the web version of the invoice that is sent to your customer, not a deal breaker at all though. #### Reasons for choosing Shopmonkey I was able to do the setup process myself in a few hours and they offered a team that onboarded you for free. That is how easy and powerful it is. #### Reasons for switching to Shopmonkey I used the demo they offered and found out it was an amazing fit. Super easy to use and loaded with features. --- ### Need a P.O.S. System that is an excellent value and easy to use? ShopMonkey is here! - Overall rating: 5/5 - Reviewer: THomas D. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shop Monkey has improved our shop operations dramatically. It gives our business the ability to maximize efficiency, save time, and allows us to devote more attention to our customer interactions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Organizational benefits, easy to use, and more cost-effective than the competition! #### Cons Report formats and building custom searches in the REPORTS could be a little easier to manipulate. Exporting reports is difficult. #### Reasons for choosing Shopmonkey Easy to use, pricing is reasonable, and customer service is second to none!!! --- ### Easy to Learn & Fantastic Customer Support! - Overall rating: 5/5 - Reviewer: Megan B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is the opposite of "clunky." It's easy to navigate and learn quite rapidly. I love how you can customize the workflow based on your own shop's processes. Being able to take pictures of needed repairs and send them via text/e-mail directly to the customer is one of our favorite features. Showing the customer what's actually wrong with their truck or trailer provides transparency and strengthens trust with our company. The messages and pictures save right into the estimate so everything for that repair is all in the same place. Customer support is very responsive. I've never had to wait more than a couple of hours to get help (most of the time it's a response within a few minutes.) A few times, I've needed support on bigger customized things that was more than a quick fix. They always took the initiative to stay in touch with me (instead of me tracking them down for an update). #### Cons There are a few features that I wish were available (such as a mobile app), but the customer support team is always listening to features the customers want. They have a dedicated page where you can request features and you can comment and vote on other people's requests. You can see what features they approved and are working on at the moment (the mobile app is one of them.) Even if there's something you don't like about the software, chances are they are already working on improving it or adding that feature if you just ask! Best thing about Shopmonkey: It's super easy to get started using and once you do, you have a great team standing by willing to improve it based on their customer's feedback. We are very satisfied customers. Oh and we love that it's cloud based so our mobile technicians can use it outside of the shop. --- ### The BEST decision our shop has made - Overall rating: 5/5 - Reviewer: Victoria V. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I cannot say enough great things about Shopmonkey!! One of the biggest game changers for us (but I didnt think this would be originally) is the chat/messaging feature with customers. Before SM, most of our conversations with customers would be via email. If customers were in a conversation with one staff member, other staff wouldnt be able to be caught up on everything going on if needed. Now, with SM, the conversation sticks to the work order which makes it so much easier for us as a team to figure out the status of the job. Another game changer is being able to tag items on the work order. You can tag labor or parts items, or tag the entire work order. For example, on labor items, we have tags like "In progress" or "Completed." For parts items, we have tags like "Ordered" or "Installed." On entire work orders, we tag them "Waiting at Shop" or "Dropoff" or "Needs car back by ___" Accepting payments - this is something we started using heavily when Covid hit. Other features: cloud-based, customers being able to confirm or cancel appts, customers being able to authorize some work and decline others, easy inspection reports!, canned tasks, amazing integration with Quickbooks Online, looks good and modern. On top of all this, their customer service is TOP NOTCH. Their chat service is nothing Ive ever seen before and they are on top of it all! You can even request features and they LISTEN!!! That is rare. #### Cons It's not easy to use on mobile. They are coming out with an app but it's more for use by the mechanics. I wish it was easier to use on my phone. #### Reasons for switching to Shopmonkey We loved that our previous software had a customer portal and that's why it took us long to make the switch. But the customer service was slow and bugs took long to get fixed. We got impatient. --- ### Insanely happy since day 1! - Overall rating: 5/5 - Reviewer: Shah S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered continued from 'Cons: What did you like least about this software?'... Also the amount that the customer is being charged should be forced to be typed in. Have had many situations when you are trying to get the customer out when they are in a rush and the accidental amount is fully showed "paid". Thankfully my team has caught it every time that mistake is made, but I am sure that this will soon cause issues when it is accidentally overlooked. All that simply needs to happen is that the autofill for the amount has to be removed. This will allow the user to be able to enter the information themselves properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software makes running a shop so much easier and simpler. It helps the whole team stay on track and leaves little to no room for error or miscommunication! #### Cons There are a few "basic features" that in my opinion are no-brainers that we have already made the support team aware of. - Reports needs to be more customizable so that we can easily calculate real gross profit (the most important thing in any business) that comes into the shop and also be able to categorize it by service writer. From my understanding and from what I have seen it can only be calculated for all invoices that have been made, and not just paid invoices in the 'profitability' report. Given that everything is already tracked all we would need is a way to have a report that allows us to use every filter there is. 'Zayn' from our team has already brought this up to the support team for Shop Monkey, hopefully it will be implemented very soon. - There needs to be a way to enter in "completion dates" for each vehicle so that there can be a separate work flow for "deadlines" that are coming up along with notifications that are customizable (i.e. "notify the team 3 days before completion date", "notify the team on the day of completion date"). Already brought up to the team by Shah. - When entering in a payment and a full payment is made, there should be some kind of option so that the order goes directly into the "Invoices" section of workflow. Maybe a check box that just closes the deal. Because remembering to move it over every single time when you have a customer in front of you waiting to get you to take him / her to their car its easy to forget. --- ### Shopmonkey - The best set of tools your shop could have! - Overall rating: 5/5 - Reviewer: Garrett R. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Our experience has been amazing. It has improved our business on many levels, from customer experience, technician efficiency, profitability, and organization. Couldn't be happier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the biggest benefits we've experienced with Shopmonkey is it's all-in-one design. All of the tools are incredibly easy to use, the design is user friendly, and the business reporting is phenomenal. Also, the customer support and continual improvements made by the Shopmonkey team is second to none. #### Cons Although minimal, the software can be slower / clunky when system updates are being made. --- ### Great start to a software that leaves a lot to be desired - Overall rating: 2/5 - Reviewer: Nate H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shopmonkey is great to use everyday when it isn't super slow but if it doesn't get ALOT better soon we will be moving on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use & estimating functions. Visually appealing, digital inspections #### Cons The system is very bad at doing its own math. What I mean by that is the system requires you to put in parts cost twice, and lets say you add parts invoices there is no way to guarantee that all those parts costs are accounted for. This means your profitability will not always be correct. There is also no place tp put in vendor credit memos.You'd think someone would give this more though. I've explained it quite a few times but seems that they don't care to implement it.Also ---- the system does not correctly export to QuickBooks with parts cost which is an accounting nightmare. #### Reasons for choosing Shopmonkey Good salesmen ## More reviews [Next reviews](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/?page=2) --- Shopmonkey Reviews, Pros and Cons - 2026 Software Advice