Responsive. I can get help when I need it and get attention to a requested change.

TekMetric offers most everything we need but is responsive to requested improvements and upgrades. With every other software application we have used we are bound by the system architecture to make needed or desired changes. We haven't run into similar limitations with TekMetric. They are always improving and listening.

Reporting is good but it could be improved with additional access to information.

Everything about TekMetric is gold standard. Their team is diligent in addressing any concerns, issues, bugs or upgrades and always do so in an efficient and kind manner.

The only complaint I had about Tekmetric has now been resolved and that was their labor time guide. They have since made upgrades and changes and this is no longer an issue for us.

Switched from Mitchell1 to do estimates faster. After 2 1/2 months of learning, we switched back. ITS JUST SLOWER. Sorry, but everything takes a million mouse clicks (a mouse is child simple. a keyboard will always be faster). The labor guide lie was too much. Everybody in front of shop felt like the program was still in beta. we were the testers (they wanted us to fill in their labor guide for them), and it wasnt getting fixed quickly. In the end, we switched back, and within two hours, everybody was telling me it was faster writing estimates in mitchell.

Texting inspections to customers was a great feature. the job board was almost usable to replace our shopfix whiteboard system. The tech support was full of great people who just couldnt fix issues with the software. The fleet billing is much better than mitchell. It was a little better for the owner. the reports are better, but still have to custom calculate to get what i want. the "customizable" report they said would be so great, didnt include all the data i needed.

The labor guide was a falsehood. it is so full of holes it is unuseable. I was told by tech support to use mitchells labor guide for $180/mo. Multiple screens running was not actually useful because if you look up parts in one tab and switch to another, the parts tab crashes. The main summary report had lots of very important things missing. The invoice bottom line was obscure. Seems like a small complaint, it cost us hundreds of dollars in mistakes, and they REFUSED to make the bottom line bigger or colored. The schedule was crazy complicated. We just click and drag appointments to change techs. Tekmetric wants you to click (everything is 3 or more clicks) edit a few times, change color, then go in and change tech, and it STILL would not reassign the tech on the job. We just double click an appointment to start an order. Teckmetric you have to clik multiple lines, and then hope you copied your schedule notes, cause they dont cary over. Also be prepared to get email/passwords for every employee, and they will control their info, not you. This makes no sense.

We went online with the software and never did the training, it is so intuitive we didn't need to. That's huge. Our customers Rave about it, our employees love it too. The customer support is unmatched as well. Any questions or issues are responded to shockingly fast.

The deeply integrated digital inspections, estimates and digital approvals are the highlight of the software. The ability to text the customer the inspection and any work that needs to be done and have them approve the work from their phones is unmatched in the industry. My customers love it.

The advantage of this software is that it is new software taking advantage of the latest tools in the industry. The disadvantage of the software is that it is new software and doesn't have some of the bells and whistles some other products have, although they are closing that gap at an amazing pace.

I have 2 locations and Tekmetric makes it easy for me to monitor from either location.

I have used this software for over a year now. It does so much and is improving on an almost weekly basis.

Can’t really say anything hear. If there’s is something that needs changed or improved they listen and fix it.

Smooth operation from day one

As a long term user of the other guys ,I am afraid I was reluctant to change. After the initial demo-I was sold. Ease of use and customer support being right there when we need them is fantastic,

Our employee pay structure isnt main stream .. i know others pay similarly. Program did nt allow for that but i understand may be a future update

Easy to set up, Great all in one package

I don't have any concerns or issues with the software because they are constantly rolling out new updates and features.

Easy to use, constantly adding features

Can’t put more than 1 tech assigned on same job, only one credit card integration.

Wonderful!

Screens are laid out logically. You can easily click from one are to the next. Less key strokes is better productivity. It is 'simpler' than other programs, but it includes everything we need to operate the shop. Having the vehicle details, fluids,filters,etc. on the right-side menu is the BEST!

When you click on a job from the job board, the RO opens on the Summary Tab. I always jump to the 'Estimate' tab. I wish I could select to have the RO open to that Estimate Tab.

i like the fact that the software was all inclusive, digital inspection, calendar and shop management software all in one place

the only down side is the invoice entry, to return a part is a long process, wish there was a shorter wat to do this.

This system is wonderful when managing and running my automotive repair business.

Awesome system with great support that is always getting updated with new options

I have not really found anything negative about it since any bugs or needed features the Tekmetric team is always updating and adding new features to it.

This software makes running a shop much easier. The system works and the customer service is fantastic.

Love the fact it is in the cloud. I can use it on all the computers and tablets in the shop.

The appointment scheduling needs to be expanded to have seperate schedule for each tech

This program makes scheduling , billing, technicians workload, and progress a breeze. The text invoice feature helps the business as well as vehicle owner.

The program crashes more then others that I have used. It also loses communications with parts houses often.

The overall system has been a great improvement from where we used to be. The ease in which it works for us helps with speed and information to our customers. In the long run they get informed when the car is ready and if they need to have extra items done. We do not use the system to its full capacity but what we do use is great.

I found that transitioning from another program to Tekmetric was fairly seamless and the help when we need it is Always available and very helpful. To add and remove items has got easier as the new additions come into play.

Earlier when it was growing we needed things and had to wait until they had an update or suggestion. Some items we are still waiting on but most have been addressed. The calendar is a big item for us and we would like for it incorporate staff info or notes.

From beginning to end with set up, training and reporting, [SENSITIVE CONTENT HIDDEN] was, and continues to be, integral to our success. Questions are answered almost immediately and the follow up is outstanding.

Easy integration. With multiple stores, we "built" one store and copied it to the others

No negative tickets allowed. Nice to have for refunds

Love the program, highly recommended from a daily user and former user of alldata

The billing and being able to quote through text messages has cut down on phone time tremendously. best feature of the program I've discovered so far

Haven't got much to say here, it seems like they designed the program with lots of input from technicians.

Its always been very easy to learn and to use.

I can easily track my hours worked, jobs I have worked and it is so easy to clock in/out! I also love how easy it is to look up vehicle history, to input a new customer or search for an existing customer as well as tracking inventory and inspections and I really love the ability to take photos during inspections because it's proof you can show to the customer building report with them and earning their trust.

There is nothing I dislike about Tekmetric.

Great!

Being at multiple dealerships using different softwares, I really like Tekmetric for ease of use and being able to build great invoices for the customer. I love being able to create our own inspections and being able to load PDFs and photos of ease

The one downfall I wish we had on this software was able to annotate PDF files along with an actual mobile app. Right now I have it saved as a web app but it doesn't tailor to a phone browser that great. Also if using it on say a windows style tablet you cant directly take a photo of something when hitting the photo button. You would need to take a photo with the device camera then save it then load it. On iOS it goes straight to the camera app

It’s been a smooth transition with hardly any hiccups - not everything was transferred over but that’s okay

Ease of use Constant updates Excellent Customer Service

Missing couple of functionality tools like two way texting , recommendations

I am extremely happy with the software. It was a great upgrade from our previous software package from another provider.

Web based, easy to learn and use with a high functionality and great features. The company makes several changes and upgrades and is very responsive.

We use a digital vehicle inspection from another software provider and would love to see a more robust digital vehicle inspection and texting system integrated into this software.

great

easy to use straight forward not a lot of a learning curve

needs a better return of parts and warranty of parts

OVERALL THE POS IS OK IT IS EASY TO USE AND DOES NO0T REQUIRE CONSTANT UPDATES LIKE RO WRITER

BEING ABLE TO INTEGRATE A DVI WITH OUR POS SYSTEM

LABOR GUIDE NEEDS WORK HAVING TO DOUBLE CHECK IN ALL DATA IS TIME CONSUMING

Its been great

The text to pay option. The bar on the side that has the fluids, filters, specs and other various bits of information. The VIN lookup that looks up and adds the exact submodel. The software runs quickly and they have great online help and IT support. Canned Job Feature

The schedule is clunky when it comes to moving appointments around on the calendar. You can not put a repeating appointment on the calendar without going to each day and placing it on there.

Pleased with the overall products and how well Tekmetric team listens to our concerns

How well we can communicate the customers via text and email

labor guide is not accurate at all, sometimes off by over 70 %