About Tekmetric

Tekmetric is a management solution for auto repair shops of all sizes and specialities. Businesses can create customer and vehicle profiles, schedule customer appointments, perform digital vehicle inspections, upload photos/videos, integrate other third-party systems, build estimates and repair orders with built-in labor guides.

Tekmetric enables technicians to manage inventory, monitor job workflows, set custom labor rates, shop fees and taxes, create invoices, process mobile payments and measure job profitability, gross sales, technician hours and more. Supervisors can enhance communication with customers through text messages and emails and monitor key performance indicators like close-ratio, average repair orders, car count, gross profit percent, profit m...


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Supported Operating System(s):

Web browser (OS agnostic)

38 Reviews of Tekmetric

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(35)

35

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

July 2019

Christian from Luxury Auto Service

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Fantastic Automotive Shop Management System

Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports. If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.

Pros

Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it. Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better. Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone. Digital inspections make it possible to show customers exactly what we see without them having to be at the shop. The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly. Complete reporting gives us the information we need to effectively manage the business. Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen.

Cons

There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.

Reasons for Switching to Tekmetric

Needed an SMS that was up to date and worked reliably. Wanted a company that provided a great product and customer service to match. ROW had neither and Tekmetric has both.

Response from Tekmetric

Replied July 2019

Christian, it's always a pleasure working with you and your dad.

October 2020

Chris from Cardinal Plaza Shell

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Amazing We Based Auto Shop Management Software

Tekmetric has been leaps and bounds better than our prior SMS. Their team is always responsive and helpful. I would absolutely recommend them to anyone looking for a new SMS.

Pros

Tekmetric is an intuitive, web based SMS. It isn't on a database at your location and you don't need a stand alone program. It works on Windows as well as Mac. All you need is a web browser. Don't let that fool you into thinking that Tekmetric is a small program. It is a fully fleshed out, top tier service management software. This is bleeding edge technology for the automotive aftermarket. The fact that it's browser based means that it is regularly updated and optimized, usually once ever 2-4 weeks.

Cons

The inventory management function and appointment scheduling suite could use a little work. They seem to continually improve this aspect so I'm certain that one day it will be flawless.

Reasons for Choosing Tekmetric

All the products we considered were "cloud based" and forward thinking. Ultimately Tekmetric had the best demo for us, had the best customer care and best roadmap to get us up and running. I think any of the above software will make for a good SMS though.

Reasons for Switching to Tekmetric

RO Writer, for an on site SMS, was very slow. Over the last year that we used the program, we received 0 updates to the software. We were promised, multiple times, to get updates to the software but never did. RO Writer is a very well fleshed out SMS with every feature you could want. It's also incredibly unintuitive and frustratingly slow. After being a RO Writer customer for 15 years, the switch to Tekmetric was a breath of fresh air.

Response from Tekmetric

Replied November 2020

Chris, thank you! We're ecstatic you switched over to Tekmetric, and we look forward to improving and providing for your shop

February 2021

Stephen from Autoworks, Inc.

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2021

The proof of the pudding will be revealed when I can taste it

Have not yet deployed it in our operation so it's too early to tell. Automotive Shop Owner forums have spoken very highly of the product but we aren't "there yet" . I hope I can agree with my colleagues in the industry when we have been using it after a few months. In the meantime, the learning curve has been a painful slog.

Pros

The Technical Support Staff are ABSOLUTELY INCREDIBLE !! Patient, responsive, and professional. Unfortunately when you know the names of the support staff because you are on their chat line so frequently, that's not a good statement about the product's (lack of) ease of use. Their chat staff are great due to their rapid response and knowledge of their product

Cons

Ease of use, lack of intuitive and adaptation to our workflow

Reasons for Choosing Tekmetric

Shopwar when I last reviewed and tested it wasted too much "real estate" of the screen and when I discusses this with the development team at Kansas City Vision 2020, they were not receptive to making logical changes and improvements

Reasons for Switching to Tekmetric

RO Writer has mediocre technical support, training is available only through payment. The company is not keeping pace with changes in the profession.

September 2020

MARICELA from Sunset Tire & Auto Center, Inc

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

September 2020

Lacks MANY basic features

Customer service is on point in getting back to you but 4/5 request they just tell you they do not have the feature and they are working on it. Their board is filled with tons of basic request done by current customers

Pros

Each repair order comes up with that vehicle's specific specs from what oil filter, wiper to wheel torque.

Cons

Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer. Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle. These are only a few of MANY!

Reasons for Switching to Tekmetric

I was sold on the texting the estimate with pictures. Soon I may be switching back because there are too many basic features missing with Tekmetric

Response from Tekmetric

Replied November 2020

Maricela, thank you for the review! We live for the feedback and can't wait to win your shop back. We will continue to improve our features and build out a software you can seamlessly use.

November 2020

Kenneth from Aspen Auto Clinic

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Very Intuitive

From beginning to end with set up, training and reporting, [SENSITIVE CONTENT HIDDEN] was, and continues to be, integral to our success. Questions are answered almost immediately and the follow up is outstanding.

Pros

Easy integration. With multiple stores, we "built" one store and copied it to the others

Cons

No negative tickets allowed. Nice to have for refunds

Reasons for Choosing Tekmetric

Ease of use and customer support

Reasons for Switching to Tekmetric

Was not cloud based

Response from Tekmetric

Replied November 2020

Kenneth, thank you! We're ecstatic to see you're getting the most out of Tekmetric's features. We will continue to improve and provide for your shop.