About Tekmetric

The Tekmetric Shop Management System gives shop owners the power to grow their shops and the freedom to do more of what they love. Their complete, cloud-based system modernizes auto repair businesses with an easy-to-navigate workflow that creates a 21st century customer experience. Shop owners can check on shop metrics and repairs anytime, anywhere so that they can be there for their customers, their team, and their loved ones. Tekmetric makes life easier for everyone involved in the auto repair process: it puts shop owners in the driver’s seat with access to key metrics in real time; it equips service advisors with the tools they need to facilitate the repair process and build trust with customers; it guides technicians to do the best job possible and cover each and ...

Tekmetric Pricing

Unlimited users per subscription. No contracts. Every plan includes: Repair Orders Appointments Inventory Orders/Returns Reporting Customers Vendors Canned Jobs Inspections Employees

Starting price: 

$99.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Use photos and videos to communicate with your customers about their vehicles.

Tekmetric User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 68 reviews

Tracy

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2021

Great Product with Wonderful Features

User Profile

Christian

Verified reviewer

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Fantastic Automotive Shop Management System

Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports. If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.

Pros

Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it. Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better. Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone. Digital inspections make it possible to show customers exactly what we see without them having to be at the shop. The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly. Complete reporting gives us the information we need to effectively manage the business. Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen.

Cons

There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.

Reasons for switching to Tekmetric

Needed an SMS that was up to date and worked reliably. Wanted a company that provided a great product and customer service to match. ROW had neither and Tekmetric has both.

Response from Tekmetric

Christian, it's always a pleasure working with you and your dad.

Replied July 2019

Michael

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Why switch?

Being able to better direct time and energy . building custom reports and inspections.

Pros

Integration was a snap- Don't miss the opportunity to learn the program during the training phase.- This is most critical. Features are everywhere and your opinion matters. This software is updated usually a couple of times a week- If you want a change- someone else probably does too. They are great at responding to suggestions and incorporate this into their platform weekly.

Cons

My mistake in not saving my work. It was a change from my previous platform and took some time to change my old habits. Running with the big systems for 30 years left me out of the loop of some modern technology.

Reasons for choosing Tekmetric

It most closely fit what I was looking for, They were very friendly and did what they said that they would. I have been very pleased.

Reasons for switching to Tekmetric

Not enough input from management team- they were not very interested in what I had to say. It is nice to be heard, even when my idea may not be the best, others are here to help get the job accomplished.

Response from Tekmetric

Hey Michael! Thank you for taking the time to review Tekmetric. We understand that it can take a lot of work when switching from a system you spent 30 years with to a new one so we are thrilled to hear that you are happy with the results of the switch! It is our overall goal for our software to make your shop more efficient, generate more revenue, and make your life as a shop owner easier which is why we developed the Feature Request Board to get your insight on what you want to see in the software, so thank you for submitting your input! It is shop owners like you that allow us to get better every day. Thank you again for reviewing Tekmetric.

Replied August 2021

MARICELA

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
2

Functionality

out of 5

September 2020

Lacks MANY basic features

Customer service is on point in getting back to you but 4/5 request they just tell you they do not have the feature and they are working on it. Their board is filled with tons of basic request done by current customers

Pros

Each repair order comes up with that vehicle's specific specs from what oil filter, wiper to wheel torque.

Cons

Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer. Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle. These are only a few of MANY!

Reasons for switching to Tekmetric

I was sold on the texting the estimate with pictures. Soon I may be switching back because there are too many basic features missing with Tekmetric

Response from Tekmetric

Maricela, thank you for the review! We live for the feedback and can't wait to win your shop back. We will continue to improve our features and build out a software you can seamlessly use.

Replied November 2020

Rickey

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Great product for automotive repair shop, highly recommended

Tekmetric was the best choice for our company. We were struggling to keep everything organized, filed and billed. Tekmetiric does it all for us

Pros

User friendly Did not take a rocket scientist to learn how to use this software.

Cons

Can't think of anything I don't like about this software

Reasons for choosing Tekmetric

After researching each of the three and doing a comparison of Alldata, Mitchell 1 and Tekmetric. Tekmetric proved to be the best product for our company, and the best price. Being user friendly, with the ability to contact customer service at anytime with questions, which are answered quickly, everything just was a perfect fit for us.

Reasons for switching to Tekmetric

It just made sense to upgrade to a software that provided all our needs in one place. Plus the price is good, really good for the features that we have

Response from Tekmetric

Hey Rickey! Thank you for taking time to review Tekmetric! We are thrilled to hear that your shop has benefited from the software in having everything you need in one system. Thanks again for reviewing Tekmetric.

Replied August 2021

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