About Tekmetric

Tekmetric is a cloud-based auto repair solution catering to businesses across various sectors such as automotive, trucking and transportation. Key features allow users to manage workflows, measure job profitability, log in using single sign-on and generate invoices.

Tekmetric lets users schedule customer appointments and store customer profiles. Information like past repair orders, vehicles, and contact information can be stored in these profiles. Built-in digital vehicle inspections allow managers to create custom inspections, document findings, and upload photos.

Tekmetric enables businesses to set custom labor rates, shop fees and taxes for each shop. Order tracking supports recording of invoices, marking parts as delivered, and placing returns. Ad...


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Supported Operating System(s):

Web browser (OS agnostic)

31 Reviews of Tekmetric

Average User Ratings

Overall

4.97 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

July 2019

Christian from Luxury Auto Service

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Fantastic Automotive Shop Management System

Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports. If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.

Pros

Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it. Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better. Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone. Digital inspections make it possible to show customers exactly what we see without them having to be at the shop. The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly. Complete reporting gives us the information we need to effectively manage the business. Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen.

Cons

There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.

Response from Tekmetric

Replied July 2019

Christian, it's always a pleasure working with you and your dad.

February 2020

Eric from Lonsbury Garage

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2020

Tekmetric descended and extended a hand of mercy

Overall it's been awesome, great support, setup and user experience.

Pros

As you enter the address into your World Wide Web browser you will be taken to a magical destination. You click upon your shop and a flood of information is displayed in front of you. Yet you do not tremble as the interface in front of you looks clean, organized and somehow very familiar. A calmness settles into your mind as you navigate. A technician logs into their own internet based device to find only their work in front of them, ready for their day. As the morning hours burn away you are notified of an inspection completed, your heart skips. Whatever could they have discovered? You gaze upon the findings with notes and pictures without you having to leave the comfort of you're fine, yet uncomfortable chair and/or stool. You create an estimate of work to send to the unsuspecting customer, full of pictures, notes and explanations which you gleefully click send. The inspection and estimate fly through some magical airspace to land on the customer cellular device. Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world?! How can this be? I can see exactly what the super powered technician sees? They even bestowed the god-like power to accept or decline the repairs at the touch of button? The customer clicks the button with confidence and no doubt in their mind they have made a sound choice for repairs upon their trusted metal companion.

Cons

A better inventory management system that creates orders and can send them would be great. I'd also love to see a scheduler that has a by the tech option. Videos on the inspections would be sweet too.

July 2020

Randy from RJ's Auto Tech Inc.

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Shop management change

Pros

i like the fact that the software was all inclusive, digital inspection, calendar and shop management software all in one place

Cons

the only down side is the invoice entry, to return a part is a long process, wish there was a shorter wat to do this.

Reasons for Choosing Tekmetric

i chose Teckmetric because of the ease of use

Response from Tekmetric

Replied July 2020

Randy, we love that you find value in Tekmetric! We are trying to incorporate several different features into one easy to use platform. We are also working on ways to streamline processes like invoice entry. More and more updates to come!

July 2019

MoMo from DIB

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

DIB Review

It’s been a smooth transition with hardly any hiccups - not everything was transferred over but that’s okay

Pros

Ease of use Constant updates Excellent Customer Service

Cons

Missing couple of functionality tools like two way texting , recommendations

Reasons for Choosing Tekmetric

Customer Service was on point and we were grand fathered in for three shops for test driving it

January 2020

Terrie from ASAP Auto Repair

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Simply the BEST!

I have been extremely satisfied with Tekmetric since day one. Data migration from my old software was fast, the learning curve for my staff was painless, and customer support is immediate. My clients appreciate being able to review, approve or decline jobs via text/email and see pictures of inspections and worn parts. Being cloud based has significantly decreased the amount of time spent on the phone with clients and vendors; our phone calls are much more productive and my staff is more efficient. I can manage my shop without physically being at the shop! If I run into a client at the grocery store, I can now intelligently discuss their car's history, explain needed repairs, schedule appointments or order parts. I can review workflow and analyze shop performance from anywhere I happen to be.

Pros

My favorite thing about Tekmetric is their responsiveness to user suggestions. They truly listen to the needs of their clients and quickly adapt to new industry trends.

Cons

I wish I had joined Tekmetric sooner. Switching software is always hard. While no software is perfect, Tekmetric has proven to be a solid product for today and the leader of the pack for the future.

Reasons for Choosing Tekmetric

Tekmetric was more user-friendly, more robust, and less costly than the other two products I considered.