After the initial demo-I was sold. Ease of use and customer support being right there when we need them is fantastic.

Our customers love being able to receive a detailed report with pictures of every issue we find on the vehicle.

SENSITIVE CONTENT HIDDEN] is a excellent customer support specialist.

The overall system has been a great improvement from where we used to be.

The DVI and texting inspections and estimates, all for one low price. As a bonus I feel lucky that the product gets updated almost daily was not expecting that.

Awesome system with great support that is always getting updated with new options.

Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer.

If I had one complaint it would be the inability to customize certain aspects of the program.

Very easy to use system. Our customers love the text messaging feature and approvals right from there phone.

The program is simple to use and the integrations with 3rd parties if fantastic to make the product even better. Their service/technical support is great and will solve your issues in timely manner.

We were always chasing paper, looking for notes, digging in file cabinets, etc. The integrated DVI has solved all those problems and strengthened our customer's trust in our processes and integrity.

Having the vehicle details, fluids,filters,etc. On the right-side menu is the BEST.

Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle.

In the meantime, the learning curve has been a painful slog.

Functionality, Ease of use, Constantly updating and easy to work with.

I love how open and creative the Tekmetric team is to moving forward with our recommendations for upgrades or user options.

What I like the most about this software is that it is cloud based and the ease of use. There is not a big learning curve which is super important when switching from another system.

Their chat staff are great due to their rapid response and knowledge of their product.

I hope I can agree with my colleagues in the industry when we have been using it after a few months.

They also integrate very well with other programs we use. Customer service is excellent and they are always updating and making the program better.

I have been highly impressed with the level of customer service and the responsiveness of the developers.

I don't have very many complaints aside from that customer's vehicles being deleted removes the invoices from their account.

My favorite aspect of Tekmetric is the ability to write estimates quickly and efficiently. It was easy to learn how to use and manage.

Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world.

The Technical Support Staff are ABSOLUTELY INCREDIBLE. Patient, responsive, and professional.

We love it being online, easy to use, great support team and updates all the time to better the software.

Whenever we have an issue, it is critical to have an issue addressed. The Customer Service team with Tekmetric has been outstanding.

Web base if it goes down your down no way to keep it going.

Overall it's been awesome, great support, setup and user experience.

Tekmetric’s SMS is the best bang for your buck and is only getting better as each day passes. Their customer support is amazing to get to know as well.

Inventory and tracking time and expenses. Customer support and training have been stellar.

I used to have to take days away from work for invoicing, quotes, and other office work. Now when the invoice is ready the only thing left to do is collect the money.

I like that it is intuitive in the set-up and use.

When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out.

I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.

The training team was great, and if I ever need support, they are always there, and very helpful.

Customer service is worthless. They will answer the phone, but can rarely assist with any issues.

The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.

Doing estimates takes half as much time with full bay lets you know what your costs are and profits before you do the job. Allowing you time to bid more jobs.

This software is so comprehensive it does everything we as a large diesel and automotive shop need. It can be used to manage multiple shops, and we can fluidly go-between the shops.

Overall, this product has been a 10 of 10 for my business. Also, the support staff is amazing.

Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email.

I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.

Decent help online and excellent call centre. The people  at the call centre are easy to reach and almost always respond the same day.

I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.

The only complaint that I have about the software is that it only migrates information to Quick books.

The parts is a little hard to navigate at first. Easier as time goes on but that seems to be the most difficult.

Very happy with the software and the team that is behind it.

Works well for me and making any adjustments in the system is very user friendly.

I like the support they give me. I like the constant innovations.

I love the ease of use, and how customizable it is for my business.

This software is very user friendly from Office Employees to Technicians as well as Customers.

Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics.

Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials.

Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base.

No pro-demand or motor or anything integration.

From the very first day Fullbay was very much interested in our success as a business and with the use of their software.

It even holds you to the process, users cannot proceed without completing each step in order. It's customizable, has great integrations, and excellent Reports for the back office.

US Dollar

The Tekmetric Shop Management System gives shop owners the power to grow their shops and the freedom to do more of what they love. Their complete, cloud-based system modernizes auto repair businesses with an easy-to-navigate workflow that creates a 21st century customer experience. Shop owners can check on shop metrics and repairs anytime, anywhere so that they can be there for their customers, their team, and their loved ones. 

Tekmetric makes life easier for everyone involved in the auto repair process: it puts shop owners in the driver’s seat with access to key metrics in real time; it equips service advisors with the tools they need to facilitate the repair process and build trust with customers; it guides technicians to do the best job possible and cover each and every detail; and it gives drivers peace-of-mind—even when they need to step away from the shop. Thousands of shops across North America run on Tekmetric and lead the industry in customer care, shop profitability, and community involvement. 

The Tekmetric Shop Management System is an all-in-one solution that seamlessly combines industry-leading integrations and cutting-edge features that shop owners can’t find anywhere else. Tekmetric has more than 30 industry-leading integrations, including PartsTech, Kukui, WORLDPAC, Nexpart, MyShopManager, CARFAX, and The Back Office. Tekmetric’s API also gives shops the ability to use other preferred integrations so they can fine-tune their business.

Tekmetric’s streamlined workflow boosts efficiency and enhances the customer experience. Service advisors can build trust, sell more repair work, and track declined jobs with customer profiles and notes. They can then pull up a complete history of the vehicle with integrated CARFAX vehicle history reports. Tekmetric’s digital vehicle inspections give customers a transparent view of necessary repair work by leveraging photos and videos. Service advisors can find great deals on parts—fast—with built-in parts ordering from leading parts houses. The Job Board empowers service advisors to track and trace all outstanding work and easily manage the repair process. The Tech Board provides clear insights and guidance to technicians so that all repairs are completed in a timely manner, and details don’t fall through the cracks. With Tekmessage True Two-Way Texting, service advisors can respond to customer questions and update guests directly inside of Tekmetric’s user interface. And with Tekmerchant Text-to-Pay, shops can collect payment in a touchless, modern way.

Tekmetric also partners with some of the most reputable brands in the industry, including BG Products. Shops can build credibility and sell more BG jobs with BG branded canned jobs in the Tekmetric Shop Management System dashboard. 

Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts its customers first. Founded in 2015, Tekmetric has provided reliable, fast customer service to shops from day one.

Today, with their team of 50+ people, Tekmetric remains a leader in service in the auto repair shop management industry. The Tekmetric customer success team started the Tekmetric User Group (TUG) in 2018 to create a community of users that could provide further insight into the tools and features they want to see within Tekmetric. 

Additionally, Tekmetric has a “No Contract” policy to put shop owners making the switch at ease. 

Together, shop owners and the Tekmetric team are accomplishing their shared mission to Drive the Auto Repair Industry Forward.

LongDescription

Labor Rates

Purchase Order Management

Repair Tracking

Order Management

Invoice Management

Customer Database

VIN Lookup

Multi-Location

QuickBooks Integration

Sales Reports

Inventory Tracking

Labor Cost Reporting

Service History

Workflow Management

Activity Dashboard

Inspection Management

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Estimating

Work Order Management

Billing & Invoicing

Accounting Integration

Progress Reports

Employee Scheduling

Appointment Management

Job Tracking

Summary Reports

Quotes/Estimates

Customer History

Point of Sale (POS)

Third-Party Integrations

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Web browser (OS agnostic)

Unlimited users per subscription. No contracts.

Every plan includes:
Repair Orders 
Appointments 
Inventory 
Orders/Returns 
Reporting 
Customers 
Vendors 
Canned Jobs 
Inspections 
Employees

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Tekmetric

In Person

Live Online

Webinars

Documentation

Videos

Fullbay is a cloud-based shop management software designed for heavy-duty commercial repair shops.The app allows shop owners, technicians, managers, and customers to stay involved throughout the repair process—even if they’re outside the shop.

Fullbay tracks a vehicle’s maintenance history, and allows customers to submit repair or maintenance requests, view a vehicle’s progress, and approve work and settle invoice payments through a branded portal. Owners can see how efficient each technician is, and create real-time reports to see how the shop is performing. Shops don’t have to enter financial information into another software, either—Fullbay integrates with QuickBooks Online for thorough recordkeeping.

The app is Android and iOS compatible, and runs on tablets, phones, and internet browsers. It comes with numerous industry-leading integrations to put your shop on the cutting edge of fleet maintenance no matter where you are.


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