Responsive. I can get help when I need it and get attention to a requested change.

TekMetric offers most everything we need but is responsive to requested improvements and upgrades. With every other software application we have used we are bound by the system architecture to make needed or desired changes. We haven't run into similar limitations with TekMetric. They are always improving and listening.

Reporting is good but it could be improved with additional access to information.

I have been extremely satisfied with Tekmetric since day one. Data migration from my old software was fast, the learning curve for my staff was painless, and customer support is immediate. My clients appreciate being able to review, approve or decline jobs via text/email and see pictures of inspections and worn parts. Being cloud based has significantly decreased the amount of time spent on the phone with clients and vendors; our phone calls are much more productive and my staff is more efficient. I can manage my shop without physically being at the shop! If I run into a client at the grocery store, I can now intelligently discuss their car's history, explain needed repairs, schedule appointments or order parts. I can review workflow and analyze shop performance from anywhere I happen to be.

My favorite thing about Tekmetric is their responsiveness to user suggestions. They truly listen to the needs of their clients and quickly adapt to new industry trends.

I wish I had joined Tekmetric sooner. Switching software is always hard. While no software is perfect, Tekmetric has proven to be a solid product for today and the leader of the pack for the future.

Its tough. there are benefits to the program-so many little things that could be fixed that they simply acknowledge but don't. Their sales people present the "great product out there" in sales-after the sale it gets a little snarky.

Smoother modern style program. Work screen is easy to work with. Authorization on large tickets is nice. Nice clean invoice.

So many ease of use details that were skipped. This software needed to be beta run for a year or at least be willing to fix issues-not Phone friendly-

AWESOME

EASE OF USE. INTEGRATION WITH OTHER APPS.

CUSTOMER HISTORY IS NOT SHARABLE WITH MULTIPLE LOCATIONS

Everything about TekMetric is gold standard. Their team is diligent in addressing any concerns, issues, bugs or upgrades and always do so in an efficient and kind manner.

The only complaint I had about Tekmetric has now been resolved and that was their labor time guide. They have since made upgrades and changes and this is no longer an issue for us.

We went online with the software and never did the training, it is so intuitive we didn't need to. That's huge. Our customers Rave about it, our employees love it too. The customer support is unmatched as well. Any questions or issues are responded to shockingly fast.

The deeply integrated digital inspections, estimates and digital approvals are the highlight of the software. The ability to text the customer the inspection and any work that needs to be done and have them approve the work from their phones is unmatched in the industry. My customers love it.

The advantage of this software is that it is new software taking advantage of the latest tools in the industry. The disadvantage of the software is that it is new software and doesn't have some of the bells and whistles some other products have, although they are closing that gap at an amazing pace.

I have 2 locations and Tekmetric makes it easy for me to monitor from either location.

I have used this software for over a year now. It does so much and is improving on an almost weekly basis.

Can’t really say anything hear. If there’s is something that needs changed or improved they listen and fix it.

Smooth operation from day one

As a long term user of the other guys ,I am afraid I was reluctant to change. After the initial demo-I was sold. Ease of use and customer support being right there when we need them is fantastic,

Our employee pay structure isnt main stream .. i know others pay similarly. Program did nt allow for that but i understand may be a future update

Easy to set up, Great all in one package

I don't have any concerns or issues with the software because they are constantly rolling out new updates and features.

My overall experience with Tekmetric is that I would love to have the program operating in my shop but I found it too hard to implement under current circumstances with the current work force. I was 67 years old and just found it too exhausting so we gave up and went back to our previous system. If I don't get out of the business I make take a future crack at it again. Hopefully I will have better staff to help me if I do and since Tekmetric is constantly tweaking the product it may be easier to implement then.

What I like most about the sofware is the ability to implement detail inspections with video inspections. The software has a lot of great features and seems to be cutting edge and constantly undergo improvement. It seems to be the number one software that shops are mirgrating to.

What I liked least was it was difficult to learn and didn't seem intuitive enough. The period of time that we had to do tutorials and learn the system was not long enough for me. The other item is the labor guide employed by Tekmetric. There are a lot of comments that the labor time is too low on many jobs. You don't like having to bounce around and verify labor times.

Our experience with TekMetric just keeps getting better.

TekMetric has been a huge benefit to our business. The ease of use is outstanding, and they’re constantly upgrading the system according to what the users request. The TM team is second to none.

There’s not much I don’t like. I do wish some of the upgrades could come faster, but I know quality takes time.

The people at Tekmetric are great. They are quick to assist you. The software is very good. I like this product.

Tekmetric is a great sales tool. It gives accurate sales reporting. It is fairly easy to use and looks great on the screen.

Since I am the one who deals with the accounting, I can say that there are a few things that could be improved. Tekmetric uses a company called Back Office to integrate with Quick Books. This company has an all or nothing approach to stock items, so there is more to do to have tickets flow into the right categories. It is very easy to change things in the Back Office before integrating, so it is just a matter of a few extra steps. Tekmetric is a sales tool and not an accounting program. We came from a company that did both, but not accurately.

Ease of use and customer interface and texting

its cloud based so if wifi is down so it the software

I like it so far,

New updated look DVI is good they keep improving the software with updates & new fetures,help line is good

Doesnt have texting back & forth to cust,could use more admin functions & ability, Web base if it goes down your down no way to keep it going

Tekmetric’s SMS is the best bang for your buck and is only getting better as each day passes. Their customer support is amazing to get to know as well! Friendly and passionate about what they do and who the do it for.

The team at Tekmetric is so very busy making changes for the better with their program daily! I like the fact that they ask for feedback good or bad and are willing to accept and consider the consumers answers. Integrations with other platforms are making our jobs as shop owners/operators easier with building estimates, searching for parts, contacting the customer as well as taking payments. I’m sure there’s more to come, and I’m in for the long haul!

I honestly haven’t found anything I do not like about the Tekmetric system or team.

I've been using this system since Oct of 2019, could be happier. We came from RO writer and this is a whole new world compared to that. Everything from estimates to making appointments its easy. I was surprised how quickly it was to learn this system.

The easy of it, I have used some of the black and white POS systems, you literally feel like you're on windows 98' (RO writer) with tekmectric this is not the case.

The only thing is dont like is when you send an estimate to a customer it doesnt add shop supplies.