--- title: "Tekmetric Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tekmetric. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tekmetric is a good fit for you!" source_url: "https://www.softwareadvice.com/auto-repair/tekmetric-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Auto Repair Software](https://www.softwareadvice.com/auto-repair/) / [Tekmetric](https://www.softwareadvice.com/auto-repair/tekmetric-profile/) / Tekmetric Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auto-repair/tekmetric-profile/) Reviews [Alternatives](https://www.softwareadvice.com/auto-repair/tekmetric-profile/alternatives/) # Tekmetric User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 104 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 87 reviews (84%) - 4 stars: 9 reviews (9%) - 3 stars: 5 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (2%) ### Most mentioned pros - I liked the idea of what they offer- it was suppose to be a time saver, workflow and good valve for money, also be ease to use but the feature is not in this program - Worked well but did the same thinf as products half the price with few benefits. - Saves me tons of time when I'm estimating repairs. ### Most mentioned cons - Instead of offering a downgrade, an annual payment discount, or any retention options, the representative, [sensitive content hidden], immediately pushed for cancellation. - The app leaves quite a bit to be desired in its current state, but being able to utilize TekMetric as a mobile website leaves it largely irrelevant. - Advanced options don’t help if basic actions aren’t fast and intuitive. ## Tekmetric customer reviews Showing reviews 1-25 of 104 (page 1). ### Regular updates - Overall rating: 5/5 - Reviewer: Russ K. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Responsive. I can get help when I need it and get attention to a requested change. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TekMetric offers most everything we need but is responsive to requested improvements and upgrades. With every other software application we have used we are bound by the system architecture to make needed or desired changes. We haven't run into similar limitations with TekMetric. They are always improving and listening. #### Cons Reporting is good but it could be improved with additional access to information. #### Reasons for switching to Tekmetric Limited security and zero ability to change or improve previous platform. #### Vendor response Hey Russ! Thanks for taking the time to review Tekmetric. We are glad to hear that feel your voice is being heard by our team as it is our overall goal to provide the best user experience possible and a big part of that is listening to our customers. In regards to reporting I would like to learn more about the limitations you are having and am happy to help you navigate the reports and find the best way to help utilize them to effectively run your shop. Please feel free to get in touch with our Customer Success team at 832-930-9400, option 2. Replied August 2021 --- ### The Best Shop Management System - Hands Down - Overall rating: 5/5 - Reviewer: Joe S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With the implementation of Tekmetric we have seen a dramatic increase in business and positive feedback from customers. We can easily access previous inspections and work done to guide a customer through the "what is next" process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What better system to use than one designed by a shop owner! Tekmetric offers a complete shop management system including DVIs, two way texting with customers, online payment options, and multiple integrations with part suppliers and other vendors to make this system shine! It eliminates the need for any paperwork -- all techs have tablets to access their WIPs. Tekmetric offers a feature request board for all users to offer suggestions and to vote on items they would like see added to the platform. Tekmetric actually uses that feedback to implement regular updates to the program (at no additional charge). They actually listen to their customers. Our customers love the Technology and the use of email and text messaging to relay information about the repair, inspection results, estimates and invoices. This technology has set us apart from other service centers in our market. #### Cons The ability to send and receive images in the texting system. #### Reasons for choosing Tekmetric It by far is the best product on the market. #### Reasons for switching to Tekmetric Old program was not keeping up with the times. #### Vendor response Hey Joe! Thank you for the fantastic review. We love to hear that your shop is seeing success after implementing Tekmetric and not only your team is finding the program beneficial but so are your customers. That is wonderful to hear! Also, I just wanted to make sure that you saw with our latest release that you can now send pictures via text message. If you have any problems access this please contact our team at 832-930-9400 and they can help! Replied October 2022 --- ### Rude people on customer service - Overall rating: 1/5 - Reviewer: Carlos C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I had been using this software for a year. When my promotional pricing ended, I contacted customer support simply to ask if there were any options to reduce the cost or find a plan that better fit my budget. Instead of offering a downgrade, an annual payment discount, or any retention options, the representative, [sensitive content hidden], immediately pushed for cancellation. The interaction was as cold and rude as possible. There was no attempt to keep me as a customer—just, "If you want to leave, goodbye." I've never experienced such poor customer service from a subscription-based business. Very disappointing. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Stable software but if you want more functions you need to pay higher prices for add ons and end spending more than 1k a month #### Cons Customer service it's the worst ! Rude people working and not a single word about how to treat a customer. #### Reasons for choosing Tekmetric To be honest after this chat today i can see was a mistake #### Reasons for switching to Tekmetric Try something more stable, but the customer service it's bad --- ### The shop management system you wish you had. - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up, Great all in one package #### Cons I don't have any concerns or issues with the software because they are constantly rolling out new updates and features. #### Reasons for choosing Tekmetric Prasanth & Sunil seemed very eager to create the best shop management system. We joined in Tekmetric's younger days (shop #136). Best decision we made. #### Reasons for switching to Tekmetric To move towards a more up-to-date software that was cloud-based. #### Vendor response Hey Chris! Thanks for taking the time to review Tekmetric. Feedback from shop owners like you is always appreciated because you have been the ones to see the advancement of the software. We are thrilled to see you are still loving the software after all this time and it keeps getting better for you and your team with each release. Replied August 2021 --- ### TekMetric is well on its way to becoming the industry's best shop management system available. - Overall rating: 5/5 - Reviewer: Mande S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything about TekMetric is gold standard. Their team is diligent in addressing any concerns, issues, bugs or upgrades and always do so in an efficient and kind manner. #### Cons The only complaint I had about Tekmetric has now been resolved and that was their labor time guide. They have since made upgrades and changes and this is no longer an issue for us. #### Reasons for switching to Tekmetric We made the switch because Tekmetric is not a server based system and the whole system is available anywhere, anytime, on virtually any device. #### Vendor response Hey Mande! Thanks for reviewing Tekmetric. We are happy to hear that you and your team are benefiting from the software and the rollout of the new labor guide. Additionally, many shop owners like you have stated how much they enjoy Tekmetric being cloud based because it allows them to spend more time at home and less time at the shop. We are happy to see that Tekmetric is helping you and your team! Thanks again for taking the time to review Tekmetric. Replied August 2021 --- ### Powerful Platform, But Overly Complicated and Poorly Supported - Overall rating: 1/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits.Initial communication was responsive and upbeat. After we signed on, follow-up dropped off. When we needed help the most post-onboarding and during real workflows—responses slowed and solutions felt generic rather than hands-on. The interface feels busy and unintuitive. Too many clicks for simple tasks, and navigation isn’t obvious. Day-to-day actions (building estimates, updating ROs, juggling parts & labor) take longer than they should. It’s hard to get new staff comfortable without heavy training. There are plenty of features on paper. The problem is discoverability and practicality. Advanced options don’t help if basic actions aren’t fast and intuitive. We spent more time figuring out how to use features than benefiting from them. Tekmetric looks powerful, but the complexity, weak follow-through after onboarding, and everyday friction outweighed the benefits for our shop. Unless your team has time to climb a steep learning curve and you’re confident support will be consistently responsive we can’t recommend it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I liked the idea of what they offer- it was suppose to be a time saver, workflow and good valve for money, also be ease to use but the feature is not in this program #### Cons For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits. #### Reasons for choosing Tekmetric price and promises of ease of use and support #### Reasons for switching to Tekmetric promises it is better and faster and will make and save company money --- ### Not actually faster - Overall rating: 3/5 - Reviewer: JARRET S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Switched from Mitchell1 to do estimates faster. After 2 1/2 months of learning, we switched back. ITS JUST SLOWER. Sorry, but everything takes a million mouse clicks (a mouse is child simple. a keyboard will always be faster). The labor guide lie was too much. Everybody in front of shop felt like the program was still in beta. we were the testers (they wanted us to fill in their labor guide for them), and it wasnt getting fixed quickly. In the end, we switched back, and within two hours, everybody was telling me it was faster writing estimates in mitchell. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Texting inspections to customers was a great feature. the job board was almost usable to replace our shopfix whiteboard system. The tech support was full of great people who just couldnt fix issues with the software. The fleet billing is much better than mitchell. It was a little better for the owner. the reports are better, but still have to custom calculate to get what i want. the "customizable" report they said would be so great, didnt include all the data i needed. #### Cons The labor guide was a falsehood. it is so full of holes it is unuseable. I was told by tech support to use mitchells labor guide for $180/mo. Multiple screens running was not actually useful because if you look up parts in one tab and switch to another, the parts tab crashes. The main summary report had lots of very important things missing. The invoice bottom line was obscure. Seems like a small complaint, it cost us hundreds of dollars in mistakes, and they REFUSED to make the bottom line bigger or colored. The schedule was crazy complicated. We just click and drag appointments to change techs. Tekmetric wants you to click (everything is 3 or more clicks) edit a few times, change color, then go in and change tech, and it STILL would not reassign the tech on the job. We just double click an appointment to start an order. Teckmetric you have to clik multiple lines, and then hope you copied your schedule notes, cause they dont cary over. Also be prepared to get email/passwords for every employee, and they will control their info, not you. This makes no sense. #### Reasons for choosing Tekmetric Friends told me it would be a great advancement. #### Reasons for switching to Tekmetric wanted faster estimates, ability to run multiple windows at once, and ability to text customers. estimates were slower. the multiple windows didnt work so well (we now run two computers of mitchell for every person up front and it works the best). we have now started the mitchell texting and hope it works as well as tekmetric. --- ### Why switch? - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Being able to better direct time and energy . building custom reports and inspections. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration was a snap- Don't miss the opportunity to learn the program during the training phase.- This is most critical. Features are everywhere and your opinion matters. This software is updated usually a couple of times a week- If you want a change- someone else probably does too. They are great at responding to suggestions and incorporate this into their platform weekly. #### Cons My mistake in not saving my work. It was a change from my previous platform and took some time to change my old habits. Running with the big systems for 30 years left me out of the loop of some modern technology. #### Reasons for choosing Tekmetric It most closely fit what I was looking for, They were very friendly and did what they said that they would. I have been very pleased. #### Reasons for switching to Tekmetric Not enough input from management team- they were not very interested in what I had to say. It is nice to be heard, even when my idea may not be the best, others are here to help get the job accomplished. #### Vendor response Hey Michael! Thank you for taking the time to review Tekmetric. We understand that it can take a lot of work when switching from a system you spent 30 years with to a new one so we are thrilled to hear that you are happy with the results of the switch! It is our overall goal for our software to make your shop more efficient, generate more revenue, and make your life as a shop owner easier which is why we developed the Feature Request Board to get your insight on what you want to see in the software, so thank you for submitting your input! It is shop owners like you that allow us to get better every day. Thank you again for reviewing Tekmetric. Replied August 2021 --- ### Great product for automotive repair shop, highly recommended - Overall rating: 5/5 - Reviewer: Rickey B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tekmetric was the best choice for our company. We were struggling to keep everything organized, filed and billed. Tekmetiric does it all for us #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly Did not take a rocket scientist to learn how to use this software. #### Cons Can't think of anything I don't like about this software #### Reasons for choosing Tekmetric After researching each of the three and doing a comparison of Alldata, Mitchell 1 and Tekmetric. Tekmetric proved to be the best product for our company, and the best price. Being user friendly, with the ability to contact customer service at anytime with questions, which are answered quickly, everything just was a perfect fit for us. #### Reasons for switching to Tekmetric It just made sense to upgrade to a software that provided all our needs in one place. Plus the price is good, really good for the features that we have #### Vendor response Hey Rickey! Thank you for taking time to review Tekmetric! We are thrilled to hear that your shop has benefited from the software in having everything you need in one system. Thanks again for reviewing Tekmetric. Replied August 2021 --- ### Ok product, too expensive - Overall rating: 3/5 - Reviewer: Asher L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Not the worst but just too expensive. [sensitive content hidden] one does most of what this does for jalf the price so... #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Product was too expwnsive. Worked well but did the same thinf as products half the price with few benefits. #### Cons Just too expensice. Has tons of features but most arent needed and others didnt work as hoped. Not the worst. --- ### Great software for a busy repair shop - Overall rating: 5/5 - Reviewer: Brantan J. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall tekmetric is a great software and does everything an auto repair shop needs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, software is great for a busy auto repair shop #### Cons Partstech integration seemed to have issues all the time #### Reasons for switching to Tekmetric Parts inventory system better in tekmetric --- ### Tekmetric Advocate - Overall rating: 4/5 - Reviewer: Joshua G. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. If anything our overall experience has been phenomenal. Every system of course has room for growth, but quite honestly for any negatives that could arise, the positives would absolutely far outweigh them. It has not only accelerated our ability as an inside staff, but the cross-communication between tekmetric and autotext.me has allowed for our outside staff to communicate seamlessly with our service department. We are more than satisfied with how tekmetric has worked for us, and the continual updates keep getting better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything about tekmetric is not just easy to operate, but simple to teach to new employees. It has enhanced every part of our ability as an office staff to provide timely estimates to our guests, look through our schedule with ease and assign a proper date and time for guest's who are looking for fast and easy service, and finally it has allowed for a much more streamlined process from technician vehicle evaluations to providing exact and accurate estimate to every guest we serve. #### Cons The only thing I could come up with is that there is a large amount of clicks to finalize individual processes. From checking a customer in, to handing out a ticket, there are anywhere from 30-40 clicks before we even begin the estimate building process. If there is a way to reduce the amount of clicks between each phase that would be fantastic. #### Reasons for switching to Tekmetric Other than the simple fact that ROWriter was prehistoric in it's abilities, we needed something that would create a more effective and efficient workflow for our shop. And tekmetric has done just that. #### Vendor response Hey Joshua! Thank you for reviewing Tekmetric. We are ecstatic to hear that your shop's experience with the system has been phenomena! It brings our entire team joy when we hear about our shop's and their ability to run more efficiently because of the software because we strive to provide not only the best service but the best product for our shops so you can focus on taking care of your customers, your employees, and yourselves as shop owners. Thank you again for taking the time to review Tekmetric! Replied August 2021 --- ### Happy Shop Owner - Overall rating: 5/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am extremely happy with the software. It was a great upgrade from our previous software package from another provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Web based, easy to learn and use with a high functionality and great features. The company makes several changes and upgrades and is very responsive. #### Cons We use a digital vehicle inspection from another software provider and would love to see a more robust digital vehicle inspection and texting system integrated into this software. #### Reasons for choosing Tekmetric The company has a great culture, highly focused on auto repair shops success, and very responsive customer service. #### Reasons for switching to Tekmetric The ease of use, functionality, and web based --- ### Tekmetric Review - Overall rating: 5/5 - Reviewer: Chuck S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use and the power of reports. Building and sharing ROs is fast and efficient. Inventory management is super helpful and integrated with parts ordering. #### Cons As mentioned earlier my only complaint is that the labor guide is less robust than Mitchell. We use a fee labor guides to aid in those cases. #### Reasons for choosing Tekmetric Pricing and cloud based as well as a number of recommendations from other shop owners. #### Vendor response Hey Chuck! Thank you for taking the time to review Tekmetric! We love to hear that your shop is experiencing an increase in efficiency after using Tekmetric. We also appreciate your feedback about the labor guide and want to encourage you to use the feedback option within the labor guide to help us improve our times. Replied October 2022 --- ### TekMetric for the win! - Overall rating: 5/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with TekMetric just keeps getting better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TekMetric has been a huge benefit to our business. The ease of use is outstanding, and they’re constantly upgrading the system according to what the users request. The TM team is second to none. #### Cons There’s not much I don’t like. I do wish some of the upgrades could come faster, but I know quality takes time. #### Vendor response Hey Jason! Thanks for reviewing Tekmetric. We are happy to hear the benefit that the system has provided for you and your team at the shop. It is our goal to make sure the system is user friendly and a part of that is not only making it easy to use but enhancing the software based on the needs of our shops. So we thank you for your patience as we are pushing out these releases and recognizing that good quality does take time. Thank you again for taking the time to review Tekmetric! Replied August 2021 --- ### Great program - Overall rating: 5/5 - Reviewer: Jeffrey L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love the program, highly recommended from a daily user and former user of alldata #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The billing and being able to quote through text messages has cut down on phone time tremendously. best feature of the program I've discovered so far #### Cons Haven't got much to say here, it seems like they designed the program with lots of input from technicians. #### Reasons for switching to Tekmetric Alldata was constantly going down or being updated during the work day. Clunky, old feeling program compared to tekmetric, which is often updated after business hours and never seems to be offline #### Vendor response Hey Jeffrey! Thanks for reviewing Tekmetric. We are happy to hear that using Tekmessage feature has allowed your shop to cut down phone time and spend more time getting cars through the shop. It is always exciting to hear about our shops improving while using the system! Thanks again for taking the time to review Tekmetric. Replied August 2021 --- ### Tekmetric is Terrific - Overall rating: 5/5 - Reviewer: William W. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This software makes running a shop much easier. The system works and the customer service is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the fact it is in the cloud. I can use it on all the computers and tablets in the shop. #### Cons The appointment scheduling needs to be expanded to have seperate schedule for each tech #### Reasons for switching to Tekmetric Tekmetric was cloud based #### Vendor response Hey William! Thank you for taking the time to review Tekmetric. We are happy to hear that you find benefit in the fact that our system is cloud based. It is important to us to allow shop owners to get back to their lives with their families and still be able to access their shop from anywhere. We also appreciate you bringing up the need for tech scheduling. This is something that has been brought to our product's team attention and is currently being researched. Thanks again for reviewing Tekmetric, we appreciate you! Replied October 2021 --- ### tekmetric - Overall rating: 5/5 - Reviewer: garrett t. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. good way better then ro writer #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros cloud based, two way texting with customer, text or email authorization and invoicing pay through text. #### Cons only payment option 360 payments "tek merchant" #### Reasons for choosing Tekmetric referral from other ATI owners #### Reasons for switching to Tekmetric rowriter not cloud based and software kept crashing weekly #### Vendor response Hey Garrett, thanks for taking the time to review Tekmetric. We appreciate the fact that your shop is finding value in the ability to effectively and easily communicate with your customers through our two-way texting and text to pay functionalities. Replied October 2021 --- ### The most user friendly software - Overall rating: 5/5 - Reviewer: Abraham S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Navigation is so streamless, from doing the estimate to making it an RO to invoice. At first i didn't like how the estimate number follows it till the invoice, after a while we found its better since you don't have to track multiple numbers. We had previously had an online version of a software, this one by far is more user-friendly. Looking up job history is right on a separate tab, we are now using the digital inspection, even if you only take a picture of the bad part and just send that to the customer via email or tex it makes selling the job much easier. This is the only software that you can have unlimited users for no extra charge, so all the techs have one, every software i know charges a fee after 3 users. The tech support is the best in the industry, no one gets back to you as fast like them. They make updates weekly, by far the best in the industry. They help and suppoort the industry and ask for feedback constently. #### Cons Reports could have a little more, they are working on parts return part of the software. That update should be coming out. #### Reasons for switching to Tekmetric User friendly was the main reason #### Vendor response Abraham, Thank you for the review. We do have parts and core return tracking in Tekmetric. Alex will reach out to you today and show you. Replied August 2019 --- ### LOVE TEKMETRIC - Overall rating: 5/5 - Reviewer: JAMES L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall Experience is FANTASTIC, I love the system. I have 20 years in the Automotive Industry with Many different POS Systems and Tekmetric is BY FAR the BEST. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is the Customer aspect of Tekmetric, sharing estimates, invoices and online payment. Such an easy system for an employee to use but even easier for a guest not working in the business. #### Cons Really the only thing as of now is not being able to pull up history from other locations in our company #### Reasons for switching to Tekmetric Came to a new company that had this system --- ### Finally software that works - Overall rating: 5/5 - Reviewer: Darrell T. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being at multiple dealerships using different softwares, I really like Tekmetric for ease of use and being able to build great invoices for the customer. I love being able to create our own inspections and being able to load PDFs and photos of ease #### Cons The one downfall I wish we had on this software was able to annotate PDF files along with an actual mobile app. Right now I have it saved as a web app but it doesn't tailor to a phone browser that great. Also if using it on say a windows style tablet you cant directly take a photo of something when hitting the photo button. You would need to take a photo with the device camera then save it then load it. On iOS it goes straight to the camera app --- ### General use - Overall rating: 5/5 - Reviewer: Mark D. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The overall system has been a great improvement from where we used to be. The ease in which it works for us helps with speed and information to our customers. In the long run they get informed when the car is ready and if they need to have extra items done. We do not use the system to its full capacity but what we do use is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I found that transitioning from another program to Tekmetric was fairly seamless and the help when we need it is Always available and very helpful. To add and remove items has got easier as the new additions come into play. #### Cons Earlier when it was growing we needed things and had to wait until they had an update or suggestion. Some items we are still waiting on but most have been addressed. The calendar is a big item for us and we would like for it incorporate staff info or notes. #### Reasons for choosing Tekmetric Price and the speed in which we were listened to and in house training for the staff. We were helped out so much and if we had a question it was answered very quickly. The others seem to dilly dally. --- ### Awesome software - Overall rating: 5/5 - Reviewer: Jesse K. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great support. Free for educational use. #### Cons Parts Sales does not exist. Cannot create an estimate without adding vehicle or customer. #### Vendor response Hey Jesse! Thanks for taking the time to review Tekmetric, we are happy to support educational programs that are helping mold our future leaders in the automotive industry! Regarding your concern with the ability to have countersales. I want to reassure you that this is something that our product team is aware of and is actively researching. Thanks again for reviewing Tekmetric! Replied September 2021 --- ### Tekmetric Usage Review - Overall rating: 5/5 - Reviewer: Satish T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are using the Tekmetric platform to integrate parts ordering, technician tracking, reports generation for shop metrics, marketing to our client base, invoicing for products and services offered, and management in payroll tabulating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tekmetric's speed! By and far, the Tekmetric SMS is THE fastest software that we have used. Moreover, the platform is robust! The technology team behind the software are engaging, easy to reach, maintain a user's group on social media, and participate in many industry-leading seminars and exhibitions. The need for cloud-based software with driven management was long overdue. Tekmetric's principals hailed from the automotive service industry. Other offerings have management from corporate America; far-detached from the automotive ecosystem. #### Cons The software should have been released 10 years ago lol! --- ### As a technician, we are getting jabbed by labor Times. - Overall rating: 2/5 - Reviewer: Thomas D. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered It's just miserable, worst program that I have ever used in my Mechanic / Technician Career #### Ratings breakdown - Ease of use: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I like nothing about this product, NOTHING. #### Cons I have to look up actual book time on ProDemand/Mitchell to make sure that I get the correct labor time. I am essentially having to write my tickets twice. #### Reasons for switching to Tekmetric Forced by Shop Owner ## More reviews [Next reviews](https://www.softwareadvice.com/auto-repair/tekmetric-profile/reviews/?page=2) --- Tekmetric Reviews, Pros and Cons - 2026 Software Advice