About Workshop

Workshop Software is a cloud-based solution that helps businesses in the automotive industry manage administrative operations such as online bookings, vehicle management, activity monitoring and more. Professionals can use the dashboard to track the progress of ongoing tasks, view recent transactions and gain an overview of vehicle bookings on a centralized platform. 

Using Workshop Software's customer management module, enterprises can retrieve clients' invoice details from the built-in database and remind them about vehicle maintenance via texts or emails. Managers can view scheduled bookings on a calendar and store vendor/supplier information in a centralized repository. Other key features include inspection management, stock/serial number tracking, l...


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Supported Operating System(s):

Web browser (OS agnostic)

65 Reviews of Workshop

Average User Ratings

Overall

3.98 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(29)

29

4 stars

(16)

16

3 stars

(12)

12

2 stars

(6)

6

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 65 results

January 2018

Matthew from Matt's Mechanical

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Workshop Software has been a great addition to our business, well designed for Mechanics

Vehicle logs and details are brilliant. It has helped in tracking jobs and providing history for machines/vehicles

Pros

The fields available to record details regarding vehicle details, vehicle logs are excellent, user friendly Very happy with the software and the updates that are always happening to improve the software. Different from using accounting based software

Response from Workshop Software

Replied January 2018

Great to hear that you're getting great value from Workshop Software. The vehicle history and details on vehicles are such an integral part of running a workshop. You would be doing yourself a dis-service if you used an accounting package to run a workshop. It's sometimes not until you see this in action and have it working in your shop, that you see the full potential and wonder how you might have lived without this in the past. All the best for your future in your business and with Workshop Software. Thanks again. James Mitchell CEO Workshop Software

October 2019

Dave from AutoCentre Gold Coast

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great software with constant improvement

Pros

Very user friendly , nice clean look with very little clutter. They're always adding improvements and are open to suggestions. Having experienced hard drive failure, it's great to know all the information is cloud based so no more worrying about back ups etc. Plus you can access the program from anywhere in the world so it's easy to monitor things while you're away. The loan car option is an easy way to keep tabs on who and when your car was loaned out, for when the dreaded photo turns up in the mail.

Cons

There really is nothing to pick on. The only hurdle is getting to know your way around the program but the more you use it the easier it is. Not every feature will be relevant to every user but it's good to have options.

Reasons for Choosing Workshop

Better value for money. Clean look without a cluttered screen.

January 2018

Herb from Graham Ratcliff Motors

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

January 2018

Not a great start with staff leaving during our setup & first few weeks & ongoing.

It helps us operate more efficiently, with invoicing etc & the email/sms features are great.

Pros

Very user friendly for invoicing & general workshop management & Staff have always been friendly.

Cons

MYOB integration - has some issues (mainly balancing with w/shop). Cust credits go to Trade creditors & we have to do journals? Support calls on this have been unanswered on occassion. Reporting could be more specific, some don't have dates on them & we would like outstanding cust /suppliers balances with 30/60/90 days etc, we were unable to workout our top 20 customers etc for marketing purposes etc. Have made a few suggestions in previous support emails, but had no update. Probably need a better setup training system from the start rather than relying on youtube help solely. No Date/range on outstanding customer balances report . When balancing with MYOB I usually need to go back & get the outstanding balances - but i cant in workshop once the new month begins?. Begin & end date on some reports month-date-year? US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports. Would love an Aged Trial Balance for Debtors/creditors 30/60/90 days ). It allows us to see what is owed to us or by us at a glance at any given time. Supplier Balance Report - is it possible to have a date range (easier to check off with each suppliers statements at the end of month) & total balance (to include all credits) for that date range? If credits arent allocated to an invoice, on the various reports (except cust outstanding balances) they dont show up in the overall balances. No report on a make/model of a vehicle.

Response from Workshop Software

Replied February 2018

Hi Herb, Thanks for your feedback. Not sure that we could do much about staff leaving ;-). Great to hear that Workshop Software is user friendly. Thanks for the suggestions, I'm sure you can appreciate that we cannot implement every suggestion that we get, and we prioritise what we feel might be best to add to the system. I wish you every success in the future of your business. Thank you James Mitchell CEO Workshop Software

January 2018

Raniera from kaiapo auto service centre ltd

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2018

Very good program, love the constant updates that are relevant to what the customers want.

Pros

1/ very relevant updates 2/ easy to use 3/ friendly help staff 4/ company listens to the customers wants and updates as needed. 5/ price doesnt change -can access info anywhere in world(i wish reporting was better with that though)

Cons

1/ reporting features are not good enough(needs to be specific) 2/ inspections should be printed on to one sheet, not multiple sheets. 3/ workshop software servers seem to slow down everyday around 3-5pm 4/ have to constantly clear chrome history when program has problems 5/ cant search for specific customer/ report info. 6/ if internet goes down, no way to use system from desktop 7/ cant customize jobsheets and invoices to suit our own systems, so they almost cant be used efficiently in our workshop. 8/ needs more integrations for nz based parts suppliers.(BNT, PARTMASTER) (repco not a trade orientated store in nz).

Response from Workshop Software

Replied February 2018

Hi Raniera, Thank you for your feedback, appreciate you taking the time to provide this review. Good to hear that the system is easy to use and that the support team are looking after you. As for the reporting, might be good to get some specific info on that, as there are many reports in the system. Also, finding a specific customer? Not sure about that, as you can search for a customer top search bar that includes name, phone etc. Again, thanks for the feedback, appreciate it. All the best for your future success. James Mitchell CEO Workshop Software

January 2018

Mark from Australian Defence Force

Verified Reviewer

Industry: Defense & Space

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

January 2018

I would find it difficult to run my workshop without this software.

Pros

Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users.

Cons

Customers unable to respond to SMS, when customer and/or vehicles are deleted from the software - they still present on the service reminder report, Customers receive SMS reminders for vehicles that have been deleted from the system - I pay for those SMS also. Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin. Have to start job in order to order in parts - then the booking is closed and unable to be modified. I trialled the 'inspections' add on, I feel this was not yet re-fined enough to be offered as a pay for service - Would have liked to see a beta and/or trial version. Unable to remove customers if added multiple times by mistake, if any processed invoices are attached.

Response from Workshop Software

Replied February 2018

Hi Mark, Thanks for your feedback, appreciate you taking the time to respond. Great to hear that you could not live without Workshop Software. For the Dashboard, there is a setting on each user that allows you to show a full, or limited view of the Dashboard. I wish you every success in the future of your business. Thank you James Mitchell CEO Workshop Software