Backing up both Salesforce records and metadata was critical to our organization, as we've invested dozens of hours into creating a Salesforce framework and populating data. Spanning's backup solution seamlessly integrates with Salesforce and allows us to track the status of our backups and restore selected information with ease. The price was exceptionally reasonable for a small and cost-conscious organization such as ours.

Spanning is easy to use, effective, and has great customer support. One of Spanning's most valuable features is that it functions withing Salesforce, integrating very well and eliminating the need to visit another website or use a different application to check the status of and access backups.

While initial sales and setup support can be conducted via phone, ongoing support is primarily conducted via email.

We needed a backup solution for our Salesforce metadata primarily. We run multiple Salesforce environments due to the nature of our business and we are also migrating from one environment to another. Spanning was among the tools used in that migration project.

I liked the ease of installation and configuration. It took about 15 minutes of effort to install/configure and begin using. The backup function is seamless to administer once the app is installed. The restore function is easy to navigate through to submit and watch the status of a restore. Overall an easy to navigate user-interface. Authenticating across different Salesforce environments is easy as well.

It would be helpful to be able to conduct Field Level restores. We're limiting to restoring an entire object. We can restore Flows and Workflows, but not Processes in Process Builder specifically. In this role, I inherited a mix of different automations, so this is not specifically a problem with Spanning other than it does appears that no all of our automations are accounted for.

Simple to use cloud-based and reasonably priced

The customer service and billing process. After Kaseya took over the company when the billing renewal occurred there was no simple way to pay for the services. They requested us to use some weird helpdesk form to put our credit card in for billing which seemed unusual and suspicious. Then they did not bill us for more than a month once we followed this even though we followed their instructions. Got angry and told us we need to pay even when they did not bill us, we then decided to cancel the service cancelled our services with them, and advised them. Their response was to put our debt with a debt collection. Hopeless!

Spanning is easy to use and staff have access to the tool (if allowed) to recover their data without needing IT Support. It allows them to feel like they are empowered and in control and not to be embarrassed by having to ask. Being cloud based means the manual tasks of physical backups is gone freeing up time and effort to be spent in other areas.

Easy to use Secure Dependable Price Cloud Based Self Service for staff

Deleted staff backup recovery is not obvious. Weekly reporting can be a bit cryptic.

So our team kept losing emails. Not sure if they were accidentally being deleted or if it was a network problem but we lost many many emails and documents in google drive. So this is where spanning came in. Wonderful to have the peace of mind and I cant tell you have many times its saved my butt.

I wish it were a bit cheaper, or it would backup an entire team under one domain. like a entire google apps acount.

The functionalities and interface work great.

Spanning (now Kaseya) started sending us surprise invoices for 20k USD, and then went completely unresponsive after more than 6 months trying to get them to send us a new contract. After 20 email to their support, accounting & management team, nobody seems to know what they are doing, and nobody is able to reply to an email within 6 months. Is that the type of company you want to put in charge of your data safety?

We tried their backup for GSuite and although it initially took a long time to index everything it seemed to work as expected. We then bought a couple licenses, but when reviewing the settings found that the team drive backup disappeared and it said to email support. We emailed support and they said "To have Team Drive Backup enabled for your domain, we ask that you have at least 90 percent of your users licensed with Spanning." which doesn't make sense for our business since most of our users are very light email-only users. Nowhere is this requirement documented in their terms, quotes, faq, master service agreement, service level agreement, "definitive guide to backup for gsuite" or administrator's guide.

Software can do what it says, and setup is fairly straight forward, but beware you are likely to get caught without backups when you need them most!

Google Team Drive Backup is enabled during the trial but after you purchase they disable it on you without warning.

The ability to restore One drive files from deleted users is MUCH easier than the same process through powershell.

Once you get set up it's pretty much independent. No further tweaking needed. No schedules, no worries.

GUI was a little difficult to set up for a lot of users. Needed to get into powershell to license for a large group.

As a small Startup we used this to backup Google Suite account data for > 5 years. Restores we needed during that time worked fine.

Simple setup, with "set and forget" functionality. The few restores we had to make worked flawlessly and in acceptable time.

We were presented with pricing to sign up which did not transparently state an increase once a certain quota was reached. That needs to improve, else it feels like false advertisement.The offer that we received to cover for the overage was actually reasonable and comparable to competitors. Just the lack of transparency did not sit right with us.We decided to leave and it was and still is impossible (since > 6 months!) to get a confirmation of our cancellation from customer support which has degraded considerable after the takeover of the company by Kesaya. Is it correlation or causality?

It did the job while I used it. However, I ultimately decided to replace it with CubeBackup in order to regain control of my stored backups.

Solid and reliable. Does what it says on the tin.

Locked in to the provider for backup storage.

This product is just not ready. The support is not easy to reach and when you do, it rarely provides what I would call a resolution.

It is cheap. Price is the only thing going for it.

That it takes several weeks (YES, literally several weeks) to get the initial backup of some user mailboxes. In addition, when there are errors (and there are always errors), you have little meaningful visibility into the cause or resolution options. You have to call into support and pretty much every time I've done that they say it will resolve itself on the next backup. Those run only once per day. The latest time, she advised we'll keep an eye on it for a week or so and see how it does. The other negative is that I have called for support and on more than one occasion, the hold time was 30-40 minutes. When I discuss this with account management, they advise that they really do prefer providing support via email.

After we cancelled, it was claimed that the contract would continue for another year, although contractually something else was agreed. I wish, I had never started with them.

Implementation and rollout was fast and easy.

Unfortunately, Spanning Backup has not seen any further development in the last two years. The user interface and the UX is a disaster. The backup of the data itself works, but when you search for data, you need a lot of time and a lot of patience. A complete export of the data is factually not possible. A single mailbox with 20GB of data took a week to export.

Due to someone not provisioning our licenses correctly they lost years of data back in 2020. We decided to continue to use their services, but just recently the SAME thing happened and we lost 30 days.

Touch free and ease of use. The expectation that data would be backed up automatically.

The software worked. But due to some mixup they did not provision license correctly which caused us to lose our backups.

I liked the secure data storage and automatic backup features. It also provides data storage management and backup log for monitoring.

Still Now I gave not came accross any type of dislikes of the software.

we've been looking for a simple. Efficient system to make automated backups of our gmail and gsuite. We've tried several, but they all promise the world but don't deliver, or at the end are much more expensive than initially shown. Spanning is perfect.

Even though google drive says that the risk of data loss is extremely small, it cannot be excluded. Spanning takes the worry away

their customer support is good but slow. The multitude of departments are not always in the best communication