My client wanted to code the Square transactions into different sales accounts and once set up Amaka does this automatically with little coding to be done in Xero.

The simplicity and automation. Once set up correctly there is only a couple steps to reconcile the transactions, the rest is automated. Each transaction is split into stock items and then coded to the correct chart of account without me having to do it manually.

The set up was a tad confusing but the support I received was very helpful.

We changed our login user credentials for access to Square which required us to reconnect a new integration. While a backend solution for this was not available (perhaps for the roadmap), [sensitive content hidden] opened our old integration and walked us through the previous settings on Zoom. This made it much easier for us to avoid data entry errors and allow a seamless transfer to xero.

That this required a support session rather than a backend migration that could have been supported via a ticket.

Always helpful, trying to sort out problem with great patience.

Support by email, always following up, easy booking for zoom meeting, and support by meeting.

Voice cut out and hard to communicate during meeting

Easy to set up the integration initially and everything worked well for some time. It stopped syncing due to an unmapped tax code and it would not let me access the mappings. After speaking to Hani, I was given clear instructions on how to reauthenticate my account and it allowed me to check the mappings. It has hopefully solved my issues and I now know what to do in future if it happens again.

Hani in Support was quick to respond to my email regarding an issue with Xero integration. She gave me clear instructions on how to reconnect Xero to Square and it solved my problem.

It's a little clunky and can be a bit slow

With support assisted set up, Amaka has made my life so much easier and ensures I have relevant data synced with client Xero account

Great service by customer support staff to assist with the complete configuration of the Xquare/Xero integration

Without support, it can be very easy for clients to map the accounts incorrectly

The customer service is great!! You get to talk to a real human!! Troubleshooting is sorted very quickly

The customer service is great!! You get to talk to a real human!! Troubleshooting is sorted very quickly

I can't think of any cons at the moment.

It's good solution for a set and go solution for revel and Amaka integrations

so far nothing much. We haven't fully explored all the possible integrations.

Very helpful and great support

Great support and quick responses and everyone is lovely

A little more user friendly as it’s not always easy to setup

good

assisted with integration process and check all in working order

nothing, they were helpful all the way and very polite

Square-Xero integration: ability to connect my Square transactions to Xero effortlessly.

Missing records: after integration, some of my transactions were missing.

I have received the best customer support by [SENSITIVE CONTENT]. If I could rate her 10 stars I would. She is knowlegble, polite and always goes beyond her duty of care to solve the issue for you. I think [SENSITIVE CONTENT] is the best asset for Amaka and I always come back to her. [SENSITIVE CONTENT], I cannot thank your support enough every time I had an issue. You always accommodate, patient and make sure the problem is solved 100%. Thank you so much, I love working with you.

Easy to use, Customer support is the best.

UK & US timing difference sometimes means that we do not get the customer support in the short notice. However, having said that [SENSITIVE CONTENT], who is the person I deal with goes out of her way to support, help and book a slot to suit my timings even if slot is not available online. Thank you so much for that [SENSITIVE CONTENT].

The most impactful feature is the minimal to no input required, to record each transaction/payment in MYOB, which allows your business to focus more on making sales and sending invoices, rather than recording payments or having to create duplicate invoices if you use account keeping software and invoice through Square. The product is easy to setup an integrate with our businesses upgrade to MYOB Business Online solution.

It would be great to have more documentation on the Amaka website, for how payments are recorded in MYOB or any other accounting software. Given the integration requires other accounts to be created within MYOB such as Square Balance, Square Other Clearing Account, Square Sales etc., a guide to help with recording your first couple of payments, what syncs and how it syncs, would of made the setup seamless and time to learn being minimal. Once you have everything working and a few payments being processed, there is nothing difficult with the integration.

Integration was easy. I needed tech support to assist in synching historical data and they were easy to work with and accomplished the task. I have since had one other issue - again, tech support was easy to work with and accomplished the task!

The integration between Square and QBO is simplified and works very well.

There is a time difference between my location and where tech support is located so sometimes there is a delay in getting a response, but ultimately they have done a great job.

[SENSITIVE CONTENT] was amazing can not thank her enough!

[SENSITIVE CONTENT] was amazing in helping us resolve confusing issues of syncing square and xero thank you so much!

nothing great experience with [SENSITIVE CONTENT] she fixed all our problems

Great

Customer support is delicate and supportive

A bit confusing when first starting but got help from the customer support.

Excellent from the support team, absolutely 1st class. Management need to look at adding to the team or offering priority session for more urgent support

The software does what it needs to, where Amaka com into their own is the clietn support over the phone. I needed support on Square Xero integration and the team have been absolutely first class

the lead time to book in a support session. I had to wait 4 days

With minimal help from my client's accountant, I was able to set up the Amaka integration between Square and MYOB for my client's e-commerce store. A quick call with customer support helped me iron out an issue I couldn't figure out and now it's all systems go.

It was tough to find a good timeslot to book a customer service call, but this is due to being located in the northern hemisphere while the support team appears to be in the southern hemisphere.

Excellent

[SENSITIVE CONTENT] made the process easy and comforting on what to do and how to do it and was patient with my lack of technical skills - thank you!

Nothing at all - the platform has catered for our needs

Amaka Customer Success Leader [SENSITIVE CONTENT HIDDEN] really made my integration process a breeze. I sat back while she did all the work- explaining the process as she went. This was really great, as being new to Xero- it really shed alot of light on the mechanisms of this Accounting software. Now I can reconcile my accounts with ease.

Getting guided by the Amaka consultants during my integration with to separate Square accounts with my new Xero account was an absolute lifesaver! I was completely out of my depth (being new to Xero) trying to integrate 2 separate Square accounts, and loved having help from the Amaka team via Zoom. They literally did the whole transition for me via remote, while I just sat back and enjoyed the ride!

The act of integrating 2 separate Square accounts with Xero was no easy fete. There is no way I could have done this integration without the help of the team at Amaka.

It is hard to believe how helpful [SENSITIVE CONTENT] has been. We had two chats over skype and I gave her access to Xero as support so she was able to clean up a few mistakes I had created. She explained everything in wonderful detail with screen shots included! She must have spent many hours and I was not charged anything at all.

[SENSITIVE CONTENT] from Amaka helped me set up the integration. Once it was setup, my daily sales from square are automatically reconciled in Xero. It's like magic!

Nothing so far! Everything seems to work seamlessly, the way I imagined an integration of Xero and Square would work. This is awesome!

I took over a Xero / Square Amaka integration and there were quite a few things that I didn't understand how to fix. I contacted the team and had [sensitive content hidden] help me every step of the way. They're very clear, proactive and responsive. Nothing is too difficult

I am not sure yet, I haven't used it long enough

This is twice I've had support from Amaka who has helped me tremendously with integrating square with Xero. Thank you Troy for swiftly fixing my stuff up (changing the square account code) that completely turned off my customers online sales. You managed to fix this extremely quickly and efficiently!

Integration with Xero is good, easy to use

Not realising that you can't change the chart of account

Have had a very good experience with Customer support. They have been exceptional at times in responding in a very timely manner to any queries raised.

The automated ticketing system, feedback on ticket status and customer service.

Don't usually login to the software as interaction is normally done over emails directly.

The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing - I truly appreciate knowing that when I email support - I normally get [SENSITIVE CONTENT], I know the issue will soon be resolved with empathy as well as in a timely manner.

The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing

The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing

Very good experience.

Works seamlessly behind the seams. When problems arose, the support was there.

A little bit tricky to use / understand - not terribly intuitive.