25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.

The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.

There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.

I've used other EDI software like Gentran, GIS, Application Integrator, Trusted Link, and Trusted Link iSeries and by far hands down this is the best EDI translation and management software out there. The flexibility, ease of use, and control over your date is unmatched. I would recommend this software to a new company using EDI for the first time or a huge company that has hundreds of partnerships already. We have over 400 active partnerships currently and it runs like a champ.

EDI HQ is very easy to use and intuitive with even a basic EDI understanding. Even with the ease of use though it is also very powerful and flexible you can map around any issue assuming you are getting the data you need.

Requiring a double map to handle any to any translations is a bit clunky but it definitely serves the purpose of being able to map any format to any other format it just takes an extra step.

The software itself is good, however, we wish the customer service and support were sufficient to better support its customers. Unable to technically support our rapidly growing company and requirements with advanced setup such as clustering, failover. Estimates for consulting work continue to be underestimated, and delivery takes much longer than promised. Turnover in sales and account management continues to make our project difficult.

A great business partner for EDI. Highly recommend both their software and managed services if you do not have a dedicated EDI team.

We use managed exchange managed services. The interface gives you all the detail required to manage processes, and their support and mapping services are second to none. Really great service.

The ManagedExchange web interface is a bit clunky and very slow at times as compared to most modern web apps. Can be a bit frustrating, but you learn your way around it.

Overall, our experience with EDI HQ has been very good. It is no understatement to say that without EDI HQ, a large portion of our business would be nearly unmanageable.

EDI HQ's mapping functionality allows us to interact with multiple business partners in their own preferred version of EDI, without special customizing. EDI HQ's workflow scheduler enables us to move EDI transactions into our custom in-house automation processes as part of the EDI transaction process.

When using the Transaction Filters, EDI HQ displays native transaction data (EDI Data / App Data) in a variable-pitch font (like "Ariel"), which makes data difficult to read when trying to diagnose and issue. All "raw text" data displays should be in a fixed-pitch font like "Courier New" or "Consolas". Variable-pitch fonts are appropriate only for paragraph-style text, never for raw data.

Software is very easy to learn and very user friendly. Being able to see map changes immediately is a huge benefit as it allows you to change things on the fly and see the impact. EDIHQ has a great archiving feature which lets you save a lot of data to an archive database so your operating database doesn't experience any lag. Very easy to search for a document you need, even if you only have a small part of the data in your search criteria.

Sometimes after clicking on a quick access filter, the screen will minimize to the background. Not a huge deal, but sometimes confusing as to where your window went.

Overall the experience has been a good one. WE are not on schedule with the roll out but coming to the end of implementation of phase 1 and 2.

Flexibility of reading data inputs from API, standard EDI, to XML files and converting those documents over.

Since being acquired by Epicor, I had hoped that the UCC 128 labels that 1 EDI source already have created, would have been moved to Epicor. Additional I would have preferred that we were able to address a document in the portal and integrated not just integrated.

HQ is best of breed compared to other products on the market. The mapping tool is the best I've ever used. It's fast, reliable and very robust with the options it has for creating complex mapping.

The only thing I wish HQ did was allow for an export to Excel from the Filter screen. This would save a lot of time when communicating issues with customers and internal teams

Excellent, customer focused team of people with a great, easy to use product. Great combination as we build our business.

We have a longstanding relationship with 1EDISource and have been using their software for our EDI integrations for almost 10 years. They are excellent in every aspect of their business from knowledegable and helpful sales people who do what they say they are going to do, to their superior technical support team. It is a great organization from top to bottom.

From my perspective, there is not anything that I do not like about it.

automation increasing efficiency, more customizable inventory feeds

Integration to partners was very easy, integration to Microsoft Navision 2018 was rather difficult but that was ERP related not EDI HQ related. i like the visibility it offered

did not have some ftp functionality built in, had to request it, errors are not the best,

Ease of use, Control, visibility

~The dashboard is one of the best feature where you can create and arrange what type of view matters to your daily job whether you are: Admin, operator or viewer. ~The Jobs and automation allows you customized alerts and reports delivered right to your inbox. ~Everything is visible and can drill to the detail which allows the Admin and Operators to explain easily to the regular users. ~The client version allows the regular users to do their research on their own saving us time to run reports for them. ~The jobs and automation is one of the cool features. You can see what has run and when is the next run of the job. ~On the jobs and automation, you can set your job into one or all 3 tabs and set the trigger to run the job like a scheduler. ~ The smart filters allows multiple sort selection so you can filter by T-set, TP and even by specific Transkey. ~The multiple tabs from the smart filters allows you to do smart edit and re-submit your transaction without having to go back to your ERP and re-processing it all over again. ~Many other cool features like the TP view where you can see what setup by TP, what T-sets are implemented and so forth. Overall, I think the design, the ease of access and control are pretty good.

~The adhoc reporting which links to Crystal report are kind of phased out. I hope they can develop this to allow reporting flexibility. The standard reports are the only report you can run against your filters. ~The filters are not exportable or extractable. I hope that they will develop the option to download or extract the filters even just the header to an excel file or csv file. Or at least have the ability to highlight then copy so we can paste on the excel spreadsheet.

I use 1EDI (EDI/HQ) on a daily basis in my current role, and have done so for a year now. My background includes over 10 years in the healthcare industry, including the design and implementation of healthcare systems on a large scale. Technical Knowledge: From my experience in dealing with several of the analysts on technical issues the scope of healthcare knowledge is limited. When issues arise, the scope can either be specific to healthcare or general X12/EDI. It can be hit or miss on receiving a correct and accurate answer. In either case, we have been charged when technical support is engaged. Self Service: 1EDI has a wiki available for users to find answers to general questions. Troubleshooting and technical information available is very limited, especially in our area of industry. In order to resolve many issues we have to unnecessarily engage 1EDI. No technical or user manual is available for clients. Cost: We pay an annual license fee and for any technical hours needed for support. No support hours are included in the annual fee. The determination of whether or not some of the technical hours we have been charged is a debatable point, and can be frustrating. Ease of Use: 1EDI is actually fairly easy to use once you understand how it functions and you have the correct people on your internal team setting it up and using it. Creating and editing maps and files is relatively easy. The validation tool could be enhanced. Customer Service: The customer service has ranged from mediocre to stellar. Earlier this year we were assigned a new client manager and he has made all of the difference in the world. Rather than contacting technical support first, I go to my client manager first. He will either put information out on the wiki for me, find the answer for me, or tell me if I truly need to contact technical support. If there is a feature or function we recommend to 1EDI they will evaluate the recommendation and either add it to a development list or let us know that it is not a feature they will be looking at. Overall: The program itself is a decent EDI tool. Updates to the program need to be verified before given to clients to install to ensure there is not an interruption in business because of a new issue being installed with the update. The technical knowledge available to users needs to be improved. With enhancements, 1EDI is on the verge of being an exceptionally robust program in the healthcare industry.

I wanted to cover four areas that I have considered over the years we have been with 1EDI Source and the usage of HQ. These comments also come from a background and usage of two other companies we use for our other divisions. Self-service portal: With our current relationship I have no way of serving myself for simple tasks. Checking an FA or resending an invoice. I'm totally dependent on a phone call or email and consultant of which I will be charged $165 dollars an hour for a low value task. New trading partner/map setup: with other companies they typically have already setup maps and I just convert my output to their specifications. It seems like when I have to setup a new trading partner it is always a custom job that takes more consultant billable hours then needed. Also, other companies change/update the maps per our customer requests and don't charge us for that service. The higher cost to bring a new partner on the system is a barrier and is why I have not brought any new customers on board for over a year. Non-integration: there is no integration or messaging between my ERP system and HQ. We send files over ftp and I really never know if they got to where they need to be. It's like a black hole. We do get a weekly report from you showing what came in but we have to manually check that and there can be hundreds of transactions on it. No guarantee of delivery between our systems. Risk and costs: if there are any problems or changes I have to pay for their updates and resolution. So in our relationship I bear all of the risk and costs. I feel there should be some shared responsibility between 1EDISource and Westin. If your tech makes a mistake or is learning and is not as productive then I have to pay for their inexperience and mistakes. Even though I highlighted four areas of concerns, Westin Foods has been with 1EDI Source for over 10 years because the products and service do deliver value and stability. The dedicated account support technicians have been stellar and always responsive. I also wanted to state I realize we have chosen a lower cost plan that does contribute to my listed concerns which could be rectified with higher costs services. Overall Westin Foods has had a wonderful long term relationship with 1EDI Source and their products.

It runs the whole company

I like the ability to use HQ to solve all of my custom programming needs in one spot rather than using my ERP. HQ automatically sets up T-sets with new customers so most of the set up is done for you. It is very easy to update sender receiver ID's, create carbon copies for the DSV customers that you don't need to flow through your ERP but rather just forward the 850 to the warehouse for pick, pack and shipping. It is also easy to navigate through the system because the language makes sense. I have over 30 customers that all have different needs but so far every need has been met with HQ.

The only thing that is tuff about the software is figuring out how to use Map Designer but I think with proper trainer it wouldn't be an issue.

Organization all in one easy place to refer to when needed. Trouble-shooting is easy to locate. Very low maintenance required. The most key areas for us are: Quick Problem-solving and Efficiency and the EDI HQ Team are spot-on! Keep up the great work!

Easy and intuitive, even to the least experienced EDI coordinator. The staff has thorough knowledge of the EDI products and has always provided prompt and efficient responses or made knowledgeable recommendations to solve an issue. The friendly and helpful attitudes are awesome and they make one feel like the most important customer they have worked with all year! EDI HQ software is awesome as is the staff.

Colors! When the cursor is on a line, the navy blue color overrides the background making it difficult to view the contents.