InMoment Software

InMoment Software

Find out more:

Find out more:

About InMoment

InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities. InMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential. InMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints throu...

InMoment Pricing

Contact InMoment for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 2

Dashboards

InMoment User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4

Showing 7 reviews

User Profile

Jacob

Verified reviewer

Company size: 2-10 employees

Industry: Events Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2019

Rate Your service

Pros

We have been implementing consumer surveys to better experiences at work. The software is simple, the metrics are constructive, and you’ll know exactly how these surveys relate. Great software for employee and customer management .

Cons

I wish there was some way to change 9’s to 10’s or require a comment, and maybe there is, but I don’t love how surveys can have a number with no notes.

Dale

Company size: 1 employee

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Thinking out side the box and give you more than just a survey

When use correctly I know what my client like and what they do not like.

Pros

The system allow you to go through call your comments and figure out what is working for your company and what is hurting it. The antithetical part is fan tactic. The customer support is second to non.

Cons

I cannot think of alot of cons with inmoment. They have live support 24 X 7. Some time the right hand does not know what the left had is doing but this seem to be getting better over the past year.

Kristin

Company size: 10,000+ employees

Industry: Insurance

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Functionality

out of 5

November 2021

InMoment - Good Product, small enhancements possible

Overall this is a great program! I would recommend it to any provider/company that needs to track scoring on surveys! This is a great tool and easy to use for newbies needing to track, but trying to change results is a bit harder if needed.

Pros

I love the simplicity of the software. Pulling a report of the surveys is very easy and pretty quick. I do like that it allows some customization to the reporting as well.

Cons

I am a little disappointed in not being able to make amends/adjustments to the surveys without going through several doors first. Recently changing survey systems and scoring methods is causing a few problems with scores but to correct them even with customer supplied confirmation that their score was an error is a few hoops to jump through.

Alison

Time used: Free Trial

Review Source: Capterra

3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

December 2016

InMoment Review

InMoment is a great tool for capturing customer data and setting up different types of customers. Reporting inside moment is very hard to use, especially when setting up parameters and custom reports for different parts of your organization. InMoment does have excellent customer service and is quick to answer questions.

Taylor

Company size: 10,000+ employees

Industry: Accounting

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

July 2021

Needed a new survey tool for projects

Pros

At my organization we needed a tool that allowed us to create multiple surveys with little to no limitations. The previous system we used had too many limitations thereby making it hard for some questions. Going to InMoment solved that issue.

Cons

No complaints so far. Haven’t used it much but am pleased with its functionality.

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2018

Excellent to see the "guest view" of our operations.

Being up to date on guest relations in store.

Pros

Gives real time concerns and areas to address in overall operations. Great way to keep in touch and improve on guest relatio ns.

Cons

Honestly I do not have cons. This software puts all areas in a few different ways to accommodate to what works best for you. Exp. Charts, percentages, graphs.

Johnathan

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

July 2019

InMoment Review

Pros

Visually appealing and great range of options and filters.

Cons

Learning curve may be steep for beginners