This integration is very good, saves a lot of time, excellent for those who use GitHub and ZD, I really recommend using it!!!

None I guess, is a simple integration but very very helpfull.

The integration we purchased from Integrate cloud was very fluid and we are still using it. It makes my team more efficient. Great Stuff, Easy to use.

UI can be a bit more attractive and colourful.

Free and easy to set up. Integrates easily with our system.

Not the most aesthetic integration but no cons other than that.

We had to contend with a slow process when switching between Zendesk and Microsoft Azure. Since we began working on the integration, we found that we could move much more quickly when receiving updates from Microsoft Azure, as they became visible in our Zendesk tickets.

For me personally, communication was sometimes a bit challenging with the employees from India, but by documenting everything, defining requirements, and scheduling calls, it was still set up as desired.

We love Integrate Cloud and how it allows our Zendesk platform to communicate with our Jira platform.

The flexibility of the product and the support we receive when needed.

I cant think of anything I dont like about the product.

Upon setup, I had wonderful support. It never fails to work as expected and weaves together two parts of the company for my team.

It works right the first time every time. It helps me stay on top of client issues.

I don't have any cons for the product, I am trying to get my new company to use it as well.

Allows support teams to integrate with tech smes and development

Easy deployment allows data to be synced

Wish there were more options for auto creating stories in devops to allow Zendesk to manage and filter but passs straight through to dev

Excellent, help us to stream line client request to developemt.

Easy to install and use. Truly recommend this product.

None so far, it has been useful for us to answer to our clients

It's really nice to be able to automate the creation of our DevOps tickets directly from Freshdesk.

It's a bit frustrating that the DevOps tickets have a lot of extra carriage returns in the description when they get created.

Easy to use and useful for pushing tickets

The bug/defect button doesnt seem to work anymore...

it clearly fullfill my need on Freshdesk-Azure DevOps

ui is not expected to meet my requirements

They support their product very well and follow through on their commitments. They also take the time to understand what you need and how the tools involved work.

We worked on the specifications and requirements with the IC team and they delivered a stable quality product that does everything we asked for.

I can't think of anything. The only time we have had issues is when the products that are being integrated change.

Out of the box functionality. We were looking for something that worked and connected well with Azure DevOps. We searched around a lot but this was the first and only one we that worked with little effort. Once we started using product we needed more customizations to be made and IntegrateCloud team was always available to implement as well as troubleshoot issues and answer any questions. Great team to work with.

Nothing at the moment I can think of, team is great to work with.

had a problem with a token. Resolved in about an hour.

Quick, Easy, and Painless to install and integrate IT WORKS - it is critical for us to create AzureDevOps user stories from Zendesk tickets and then get updates from AzureDevOps into our Zendesk environment.

no issues or problems to report. worked as advertised

Overall, very helpful

I most appreciated the fact that replies to FreshService emails get logged on the original ticket instead of spawning new tickets and also that the FreshService ticket could easily generate an associated bug in DevOps.

When the integration pushes the FreshService ticket into DevOps, the formatting can be messed up and then you need to spend extra time fixing the formatting in DevOps. Also, embedded images are removed from the text and added as links only, which can disrupt the narrative flow set on the FreshService ticket as the links are all added at the end instead of being embedded in the text at the appropriate place. Finally, if the bug in DevOps could be associated with the FreshService ticket as a live link (and vice versa), that would be optimal.

Overall, using this integration has made it very easy for the developers and support users to communicate and manage issues from the business or from our end users that need a developer to take a closer look. Being able to quickly manage and create work items is ideal for our end use, and has saved a lot of time and effort.

It's very easy for our support users to create and manage issues on our DevOps board, which was the main reason we were interested in this integration. It's fast as well: the moment you click on the Create Work Item button, the work item pops up on the board and can be updated from there.

Sometimes the selection of where and on which board to put a certain issue feels a bit unintuitive, and for our DevOps board specifically, it would be nice to be able to select a PBI to put a bug, task or issue under.

We really like and use IntegrateCloud on a daily basis. Our workflow between Azure DevOps and FreshDesk would not happen as smoothly without it.

The software work, allows our support team and development team to communicate, open tickets, and keep track of support-related bugs and development without emails flying all over the place.

The only issue that we have is not able to set defaults. This is not a big deal but would be nice if we could set default DevOps projects and interactions.

This solution is the best if you wish to connect your Zendesk with Asana with the most features.The support team is very responsive and helped us to solve some issues.

Very easy to use on a daily basis, and the implementation is easy and quick.

The interface can be a more modern design.

We suffered a glitch recently and received immediate support from IntegrateCloud which solved the problem instantly. Very good indeed.

Simple to use. Easy to install. Does what we need it to.

Not much to dislike.

We can easily create Backlog-Items or Bugs in DevOps in the correct team/branch. It also helps us to track these items to get back to customers.

For us there are no things, which we do not like about the software.

It's really good, good quality. Useful, practical and has several integration modes along with other good platforms.

Simply put, when ever we have needed them they have been responsive and helpful.

Availability in the Freshservice app store and ease of integration.

The trial mode was restrictive in a way that made us unsure what it's capabilities were, a quick email back and forth with the team addressed our concerns, but it is still nice to see it all in action.

Overall this product works great for us.

The smoothness of the integration from Zendesk to Asana.

Sometimes it does not show the integration.

Overall experience is good but can be better in following up and broad help channels with faster response as well as resolution time.

Ease of setting things up and minimal setup time required. Also the app is prompt at performing what's needed.

User interface can be better. The look and feel needs to be improved.

We've been using this software to seamlessly create work items for our teams based on Zendesk ticket. Works great!

The application worked simply and consistently, no big complaints!