IntegrateCloud

RATING:

4.6

(58)

About IntegrateCloud

IntegrateCloud is a comprehensive software solution that offers various connectors and integrations to streamline communication and enhance productivity within customer support systems. By leveraging their suite of tools, businesses can optimize their workflow and improve customer service through seamless integration with popular platforms like Zendesk, Jira, Asana, Slack, GitHub, Office Teams, and more.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

IntegrateCloud Pricing

Starting price: 

$20.00 

Free trial: 

Available

Free version: 

Available

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IntegrateCloud Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for IntegrateCloud

1 - 5 of 58 Reviews

User Profile

Luis Felipe

Verified reviewer

Program Development, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Very helpfull

PROS

This integration is very good, saves a lot of time, excellent for those who use GitHub and ZD, I really recommend using it!!!

CONS

None I guess, is a simple integration but very very helpfull.

Sam

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed January 2022

The best help you would get

PROS

The integration we purchased from Integrate cloud was very fluid and we are still using it. It makes my team more efficient. Great Stuff, Easy to use.

CONS

UI can be a bit more attractive and colourful.

Reason for choosing IntegrateCloud

It was cheap and much better than the expensive options out there.

Reasons for switching to IntegrateCloud

It was expensive

Hannah

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2023

Good free app

PROS

Free and easy to set up. Integrates easily with our system.

CONS

Not the most aesthetic integration but no cons other than that.

Jordy

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Fastening our workflow!

PROS

We had to contend with a slow process when switching between Zendesk and Microsoft Azure. Since we began working on the integration, we found that we could move much more quickly when receiving updates from Microsoft Azure, as they became visible in our Zendesk tickets.

CONS

For me personally, communication was sometimes a bit challenging with the employees from India, but by documenting everything, defining requirements, and scheduling calls, it was still set up as desired.

Daniel

E-Learning, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Without Integrate Cloud we would have trouble communicating with our Engineering team.

We love Integrate Cloud and how it allows our Zendesk platform to communicate with our Jira platform.

PROS

The flexibility of the product and the support we receive when needed.

CONS

I cant think of anything I dont like about the product.

Reasons for switching to IntegrateCloud

Main reason ..... We were unable to merge cases in Salesforce and it was difficult to have any changes made as it required too much red tape.