--- title: "Salesforce Health Cloud Software Reviews, Demo & Pricing - 2026" description: "Review of Salesforce Health Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/bi/salesforce-health-cloud-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / Salesforce Health Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/reviews/)[Alternatives](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/alternatives/) # Salesforce Health Cloud Review From $350-$750/month Free trial 30 days 4 plans Wondering if Salesforce Health Cloud is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Salesforce Health Cloud 4.4 [(71)](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/reviews/) Pricing Starting at $350.00 per user per month ### About Salesforce Health Cloud Salesforce Health Cloud is a patient management platform designed to help medium to large healthcare organizations manage inquiries, track issues, deliver post-acute care processes and more. Key features include clinical data management, event monitoring, custom care plans and team collaboration. Salesforce Health Cloud provides a 360-degree view of patients’ details and enables agents to create personalized and concurrent recovery plans, facilitating communication with caregivers in real-time. Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform. Additionally, it comes with a patient segmentation and lists module which allows users to manage tasks and assessments, improving productivity across care teams. Salesforce Health Cloud integrates with various third-party applications such as Field Service Lightning, AppExchange and Google applications. Pricing is available on monthly subscriptions and support is extended via live chat, phone and documentation. Do you work for Salesforce Health Cloud? [Manage this product listing](https://www.g2.com/products/salesforce-health-cloud/claim_requests/new?auto=true) Wondering if Salesforce Health Cloud is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## Salesforce Health Cloud User Interface ## Popular Salesforce Health Cloud Alternatives Main Product Salesforce Health Cloud 4.4 [(71)](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 3.97Value for money - 4.09Customer support - 4.38Functionality Pricing Starting at $350.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.25Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Jane](https://www.softwareadvice.com/product/86099-Jane-App/) 4.8 [(538)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) Ratings Breakdown - 4.62Ease of use - 4.71Value for money - 4.82Customer support - 4.59Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [BestoSys](https://www.softwareadvice.com/medical/bestosys-profile/) 4.8 [(293)](https://www.softwareadvice.com/medical/bestosys-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.54Value for money - 4.74Customer support - 4.69Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Epic](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) 4.4 [(457)](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.09Value for money - 4.25Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [Pabau](https://www.softwareadvice.com/medical/pabau-profile/) 4.7 [(663)](https://www.softwareadvice.com/medical/pabau-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.42Value for money - 4.63Customer support - 4.57Functionality Pricing Starting at $59.00 per month Get Price ## Salesforce Health Cloud Pricing and Plans Salesforce Health Cloud has four plans. Health Cloud Enterprise is $350.00/user/mo billed monthly. Health Cloud Unlimited is $525.00/user/mo billed monthly. Health Cloud Agentforce 1 for Service is $750.00/user/mo billed monthly. Health Cloud Agentforce 1 for Sales is $750.00/user/mo billed monthly. 30-day free trial Health Cloud Enterprise $350.00 per user, per month Out-of-the-box CRM for healthcare and life sciences. Health Cloud Enterprise plan includes: - Clinical and Insurance Data Models - Integrated Care Management - Omnistudio and FlexCards Health Cloud Unlimited $525.00 per user, per month Unlimited CRM power and support for healthcare and life sciences. Health Cloud Unlimited plan includes: - Everything in Enterprise, plus More Storage and Automation - Predictive and Generative AI - Premier Success Plan and Full Sandbox Health Cloud Agentforce 1 for Service $750.00 per user, per month Everything from Unlimited Edition, plus Service Einstein AI, Data Cloud, Slack, and more. … Health Cloud Agentforce 1 for Service plan includes: - Service AI - Customer Communities - Slack Collaboration and Productivity Health Cloud Agentforce 1 for Sales $750.00 per user, per month Everything from Unlimited Edition, plus Sales Einstein AI, Data Cloud, Slack, and more. … Health Cloud Agentforce 1 for Sales plan includes: - Sales AI - Partner Apps - Slack Collaboration and Productivity Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Salesforce Health Cloud pricing compare to alternatives? Salesforce Health Cloud's starting price is $350.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Salesforce Health Cloud4.4[(71)](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/reviews/) | $350.00 /user/mo | Available | Not available | 4.0 | | [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)4.4[(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) | $23.00 /user/mo | Available | Available | 4.5 | | [Jane](https://www.softwareadvice.com/product/86099-Jane-App/)4.8[(538)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) | $59.00 /mo | Not available | Not available | 4.7 | | [BestoSys](https://www.softwareadvice.com/medical/bestosys-profile/)4.8[(293)](https://www.softwareadvice.com/medical/bestosys-profile/reviews/) | $40.00 /feature/mo | Available | Available | 4.5 | | [Epic](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/)4.4[(457)](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.1 | Salesforce Health Cloud4.4[(71)](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/reviews/) * * * Starting price $350.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/)4.4[(860)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) * * * Starting price $23.00 /user/mo Free trial Available Free version Available Value For Money 4.5 - [Jane](https://www.softwareadvice.com/product/86099-Jane-App/)4.8[(538)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) * * * Starting price $59.00 /mo Free trial Not available Free version Not available Value For Money 4.7 - [BestoSys](https://www.softwareadvice.com/medical/bestosys-profile/)4.8[(293)](https://www.softwareadvice.com/medical/bestosys-profile/reviews/) * * * Starting price $40.00 /feature/mo Free trial Available Free version Available Value For Money 4.5 - [Epic](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/)4.4[(457)](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.1 ## Salesforce Health Cloud Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of Salesforce Health Cloud 21 CFR Part 11 Compliance Access Controls/Permissions Accounting Integration Activity Dashboard Activity Monitoring Activity Tracking Ad hoc Reporting Admissions Management Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Audit Management Authorization Tracking Automated Routing Automated Scheduling Bed Management Billing & Invoicing Calendar Management Calendar/Reminder System Calendar Sync Campaign Management Candidate Profiles Care Plan Management Case List Management Case Management Charting Chat/Messaging Claims Management Client Chart Audit Tools Client Management Client Portal Clinical Study Management Collaboration Tools Commission Management Communication Management Compliance Tracking Configurable Alerts Confirmations/Reminders Contact Database Contact Management Cost Tracking Customer Database Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Aggregation Data Capture and Transfer Data Import/Export Data Security Data Synchronization Data Verification Data Visualization Digital Signature Discharge Management Document Imaging Document Management Document Storage Double Data Entry Drag & Drop Electronic Data Capture Electronic Payments Electronic Signature Eligibility Verification Email Alerts Email Management Email Reminders Employee Management EMR/EHR Expiration Date Management Financial Management Forecasting For Healthcare For Medical Purposes Forms Management Goal Setting/Tracking Graphical Data Presentation Group Notes HIPAA Compliant Historical Reporting Immunization & Allergy Tracking In-Patient Management Insurance Policy Management Insurance Rating Inventory Management Inventory Optimization Inventory Tracking Invoice Management Lab Information Management Lead Management Level of Care Evaluation Life & Health Live Chat Marketing Automation Mass Notifications Medical Billing Medical History Records Message Personalization Messaging Mobile Access Mobile Alerts Monitoring Multi-Currency Multi-Location Order Management Order Tracking Out-Patient Management Patient Communications Patient Education Patient Engagement Patient Flow Management Patient Location Tracking Patient Management Patient Monitoring Patient Portal Patient Records Management Patient Recruiting Patient Scheduling Payment Processing Payroll Management Pharmacy Physician Management Pipeline Management Policy Management Predictive Analytics Product Identification Progress Reports Progress Tracking Property & Casualty Purchase Order Management Purchasing & Receiving Quotes/Estimates Randomization Real-time Alerts Real-Time Data Real Time Data Collection Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Records Management Referral Management Referral Tracking Registration Management Reminders Reorder Management Reporting/Analytics Reporting & Statistics Risk Assessment Role-Based Permissions Sales Order Management Scheduled Messaging Scheduling Search/Filter Segmentation Self Payment Self Service Portal Shipping Management SMS Messaging SMS Reminders Social Media Integration Stock Management Supply Management Task Management Task Progress Tracking Task Scheduling Team Notes Template Management Third-Party Integrations Time Tracking Training Management Treatment Planning Trial Design Usage Tracking/Analytics User Management Waiting Time Tracking Wait List Management Workflow Management ## Salesforce Health Cloud Integrations Tableau Integration rated undefined from -1 review ## Salesforce Health Cloud User Reviews ## Salesforce Health Cloud customer ratings - Overall rating: 4.4/5 - Total reviews: 71 ### Rating distribution - 5 stars: 37 reviews (52%) - 4 stars: 28 reviews (39%) - 3 stars: 6 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.0/5 - Customer support: 4.1/5 - Functionality: 4.4/5 --- ### Powerful Platform for Centralizing Records and Workflows - Overall rating: 5/5 - Reviewer: Cara H. - Verified reviewer: Yes - Industry: Investment Banking - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Health Cloud has been positive. It provides a structured way to manage information, track activity, and keep teams aligned. I especially appreciate the ability to centralize records and use reporting tools to quickly find the information needed. While it takes some time to learn all of the functionality, it becomes a very useful platform for managing day-to-day workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Health Cloud does a great job of bringing patient and client information into one centralized platform. I like having records, communication history, and other important data easily accessible without having to move between multiple systems. The reporting and customization capabilities are also valuable for managing workflows and improving collaboration across teams. It's a great value for money. #### Cons There can be a learning curve, especially when first getting familiar with the platform and its more advanced features. Some workflows require several steps, and certain customizations may require additional configuration or administrative support. Once everything is set up properly, though, the overall experience is much smoother. --- ### Comprehensive and Reliable Platform for Behavioral Health Practice Management - Overall rating: 5/5 - Reviewer: Kamal H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Health Cloud has been very positive. The platform has helped streamline patient documentation, scheduling, and practice management while improving efficiency and organization. The integrated tools support both clinical and operational needs, making it easier to deliver quality care and maintain accurate records. Health Cloud has been a valuable asset for managing a behavioral health practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Health Cloud provides a comprehensive and user-friendly platform for managing clinical and administrative workflows. The patient record system is well organized, making it easy to access documentation, treatment plans, and historical information. Reporting capabilities are robust, allowing for efficient tracking of outcomes and practice performance. The platform also improves collaboration among providers and staff while reducing administrative burden. Customer support has been responsive and helpful when assistance is needed. #### Cons The system can have a learning curve for new users because of the extensive features and customization options. Some workflows require multiple steps, and certain reports could be more intuitive to configure. Occasional updates may require users to adapt to interface changes. #### Reasons for choosing Salesforce Health Cloud I chose Health Cloud because it offered a strong combination of scheduling, patient record management, accessibility, and features important to maintaining an organized clinical practice. It fit my needs as a psychologist and provided the functionality I was looking for in one platform. --- ### Great Features but Requires Training and Setup - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The platform offers a lot of customization, automation, and collaboration features that help improve communication and streamline workflows across teams. However, the system can feel overwhelming for new users due to the learning curve, setup complexity, and higher cost compared to some competitors. It works best for organizations that need advanced healthcare management tools and are willing to invest time and resources into implementation and training. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Self-service options allow patients and staff to access information, update details, and manage certain tasks independently. #### Cons Health Cloud can be expensive compared to some competitors, especially for smaller organizations, because many advanced features, integrations, and customization options may require higher-tier plans or additional costs. --- ### Happy with Health Cloud week to week - Overall rating: 4/5 - Reviewer: frye c. - Verified reviewer: Yes - Industry: Wireless - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Health Cloud has earned its place in our week for turning a client kickoff into a dated task list the same afternoon. We spend less time asking 'who owns this?' because the owner is on the card. Templates for repeat job types save the twenty minutes we used to spend rebuilding the same checklist. I would buy it again. Consider covering these topics to make your review more helpful:. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I would recommend Health Cloud to anyone doing turning a client kickoff into a dated task list the same afternoon. The board-plus-dates combination is what we actually use; everything else is optional. We spend less time asking 'who owns this?' because the owner is on the card. #### Cons Nothing meaningful to call out. Health Cloud has been a good fit for how we work and I would not change what we use it for. --- ### A Useful Platform for Managing Healthcare Workflows - Overall rating: 5/5 - Reviewer: Susan P. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Health Cloud has been positive. It provides useful tools for managing information and improving day-to-day workflows. Once you become familiar with the system, it can save time and make managing tasks and records more organised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Health Cloud makes it easier to keep patient information organised and accessible in one place. I liked the clear interface, useful reporting tools, and the ability to manage information and workflows more efficiently. #### Cons The system can take some time to learn, especially when using more advanced features. Some areas could also be made more intuitive for new users. --- ### Powerful tool with a steep learning curve - Overall rating: 5/5 - Reviewer: silvio o. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Health Cloud has been generally positive. It effectively eliminates the need to switch between multiple systems, which saves time and reduces errors. However, the implementation process is demanding and requires significant effort to get right. Once configured, it is a highly efficient tool for patient management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best part is having a unified view of the patient. Instead of jumping between different systems, I can see the patient's history and care plan in one place. It has definitely made coordinating with other team members faster and reduced the amount of manual data entry. #### Cons The platform is very complex and has a steep learning curve. For a standard user, some of the navigation feels unintuitive, and it takes a significant amount of time and training to feel fully comfortable with all the features --- ### Flexible and Easy-to-Customize Customer information Management - Overall rating: 4/5 - Reviewer: Soumya N. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s a flexible and reliable platform that makes managing customer information and customizing the system to fit our needs much easier. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros We use Salesforce Health Cloud to manage customer information, and it has made keeping data organized much easier. I’ve worked on adding custom fields, and the process is fairly simple and flexible. I also like how information is centralized and easy for the team to access when needed. #### Cons There are a lot of features, so it can take some time to get familiar with the platform. Some advanced customization can also require additional configuration. --- ### An easy to use platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Health Cloud has been mostly positive. It is convenient, organized, and makes managing information easier which is very important. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that for the most part Health Cloud is easy to use and helps keep information organized and accessible. #### Cons Some of the features may take a little time to learn, especially when navigating the platform for the first time. --- ### heaalthcloudden - Overall rating: 4/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Health Cloud has been a god send. from disease surveillance to appointment booking I would recommend to anyone in the health care profession. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros personalized patient engagement to allow more time with patients, resulting in reduction of burnouts to overworked staff. #### Cons longer than anticipated wit times when contacting technical support. once answered by technical support staff are very sufficient. --- ### Health Cloud - Simple and Convenient to Use - Overall rating: 5/5 - Reviewer: Aryan S. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it was a good and convenient experience. The platform was easy to use and made accessing information fairly straightforward. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked how easy it was to access and manage health information in one place. It felt simple and convenient to use. #### Cons It could be a little easier to navigate, especially when looking for specific information, a few tweaks can help with this. --- Showing 1 - 10 of 71 Reviews [See All Reviews](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/reviews/) ## Salesforce Health Cloud Popular Comparisons [Carepatron vs Salesforce Health Cloud](https://www.softwareadvice.com/medical/care-patron-profile/vs/salesforce-health-cloud/)[Jane vs Salesforce Health Cloud](https://www.softwareadvice.com/compare/86099-Jane-App/vs/319387-salesforce-health-cloud/)[BestoSys vs Salesforce Health Cloud](https://www.softwareadvice.com/medical/bestosys-profile/vs/salesforce-health-cloud/)[Epic vs Salesforce Health Cloud](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/vs/salesforce-health-cloud/)[Pabau vs Salesforce Health Cloud](https://www.softwareadvice.com/medical/pabau-profile/vs/salesforce-health-cloud/)[EHRYourWay vs Salesforce Health Cloud](https://www.softwareadvice.com/medical/ehryourway-profile/vs/salesforce-health-cloud/)[ModMed vs Salesforce Health Cloud](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/vs/salesforce-health-cloud/) [Compare All Alternatives](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/alternatives/) ## Other Top Recommended AI Agents for Customer Support Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (487) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3494) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2216) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1789) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Salesforce Health Cloud with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice