--- title: "Health Cloud Software Reviews, Demo & Pricing - 2026" description: "Review of Health Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/bi/salesforce-health-cloud-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / Health Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/alternatives/) # Health Cloud Review From $350-$750/month Free trial 30 days 4 plans Wondering if Health Cloud is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Health Cloud 4.4 [(71)](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/#reviews) Pricing Starting at $350.00 per user per month ### About Health Cloud Salesforce Health Cloud is a patient management platform designed to help medium to large healthcare organizations manage inquiries, track issues, deliver post-acute care processes and more. Key features include clinical data management, event monitoring, custom care plans and team collaboration. Salesforce Health Cloud provides a 360-degree view of patients’ details and enables agents to create personalized and concurrent recovery plans, facilitating communication with caregivers in real-time. Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform. Additionally, it comes with a patient segmentation and lists module which allows users to manage tasks and assessments, improving productivity across care teams. Salesforce Health Cloud integrates with various third-party applications such as Field Service Lightning, AppExchange and Google applications. Pricing is available on monthly subscriptions and support is extended via live chat, phone and documentation. Do you work for Health Cloud? [Manage this product listing](https://www.g2.com/products/verint-intelligent-virtual-assistant/claim_requests/new?auto=true) Wondering if Health Cloud is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## Health Cloud User Interface ## Popular Health Cloud Alternatives Main Product Health Cloud 4.4 [(71)](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/#reviews) Ratings Breakdown - 4.18Ease of use - 3.97Value for money - 4.09Customer support - 4.38Functionality Pricing Starting at $350.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Jane](https://www.softwareadvice.com/product/86099-Jane-App/) 4.8 [(536)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) Ratings Breakdown - 4.62Ease of use - 4.71Value for money - 4.82Customer support - 4.59Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [BestoSys](https://www.softwareadvice.com/medical/bestosys-profile/) 4.8 [(293)](https://www.softwareadvice.com/medical/bestosys-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.54Value for money - 4.74Customer support - 4.69Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Epic](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/) 4.4 [(456)](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.09Value for money - 4.25Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [Pabau](https://www.softwareadvice.com/medical/pabau-profile/) 4.7 [(656)](https://www.softwareadvice.com/medical/pabau-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.42Value for money - 4.62Customer support - 4.57Functionality Pricing Starting at $59.00 per month Get Price ## Health Cloud Pricing and Plans Starting price: $350.00 per month Free Trial Free Version Health Cloud Enterprise $350.00 per user, per month Plan includes: - Clinical and Insurance Data Models - Integrated Care Management - Omnistudio and FlexCards Health Cloud Unlimited $525.00 per user, per month Plan includes: - Everything in Enterprise, plus More Storage and Automation - Predictive and Generative AI - Premier Success Plan and Full Sandbox Health Cloud Agentforce 1 for Service $750.00 per user, per month Plan includes: - Service AI - Customer Communities - Slack Collaboration and Productivity Health Cloud Agentforce 1 for Sales $750.00 per user, per month Plan includes: - Sales AI - Partner Apps - Slack Collaboration and Productivity Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Health Cloud Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of Health Cloud 21 CFR Part 11 Compliance Access Controls/Permissions Accounting Integration Activity Dashboard Activity Monitoring Activity Tracking Ad hoc Reporting Admissions Management Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Audit Management Authorization Tracking Automated Routing Automated Scheduling Bed Management Billing & Invoicing Calendar Management Calendar/Reminder System Calendar Sync Campaign Management Candidate Profiles Care Plan Management Case List Management Case Management Charting Chat/Messaging Claims Management Client Chart Audit Tools Client Management Client Portal Clinical Study Management Collaboration Tools Commission Management Communication Management Compliance Tracking Configurable Alerts Confirmations/Reminders Contact Database Contact Management Cost Tracking Customer Database Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Aggregation Data Capture and Transfer Data Import/Export Data Security Data Synchronization Data Verification Data Visualization Digital Signature Discharge Management Document Imaging Document Management Document Storage Double Data Entry Drag & Drop Electronic Data Capture Electronic Payments Electronic Signature Eligibility Verification Email Alerts Email Management Email Reminders Employee Management EMR/EHR Expiration Date Management Financial Management Forecasting For Healthcare For Medical Purposes Forms Management Goal Setting/Tracking Graphical Data Presentation Group Notes HIPAA Compliant Historical Reporting Immunization & Allergy Tracking In-Patient Management Insurance Policy Management Insurance Rating Inventory Management Inventory Optimization Inventory Tracking Invoice Management Lab Information Management Lead Management Level of Care Evaluation Life & Health Live Chat Marketing Automation Mass Notifications Medical Billing Medical History Records Message Personalization Messaging Mobile Access Mobile Alerts Monitoring Multi-Currency Multi-Location Order Management Order Tracking Out-Patient Management Patient Communications Patient Education Patient Engagement Patient Flow Management Patient Location Tracking Patient Management Patient Monitoring Patient Portal Patient Records Management Patient Recruiting Patient Scheduling Payment Processing Payroll Management Pharmacy Physician Management Pipeline Management Policy Management Predictive Analytics Product Identification Progress Reports Progress Tracking Property & Casualty Purchase Order Management Purchasing & Receiving Quotes/Estimates Randomization Real-time Alerts Real-Time Data Real Time Data Collection Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Records Management Referral Management Referral Tracking Registration Management Reminders Reorder Management Reporting/Analytics Reporting & Statistics Risk Assessment Role-Based Permissions Sales Order Management Scheduled Messaging Scheduling Search/Filter Segmentation Self Payment Self Service Portal Shipping Management SMS Messaging SMS Reminders Social Media Integration Stock Management Supply Management Task Management Task Progress Tracking Task Scheduling Team Notes Template Management Third-Party Integrations Time Tracking Training Management Treatment Planning Trial Design Usage Tracking/Analytics User Management Waiting Time Tracking Wait List Management Workflow Management ## Health Cloud Integrations Tableau Integration rated undefined from -1 review ## Health Cloud User Reviews ## Health Cloud customer ratings - Overall rating: 4.4/5 - Total reviews: 71 ### Rating distribution - 5 stars: 37 reviews (52%) - 4 stars: 28 reviews (39%) - 3 stars: 6 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.0/5 - Customer support: 4.1/5 - Functionality: 4.4/5 --- Have you used Health Cloud and would like to share your experience with others? ### Powerful Platform with a Learning Curve - Overall rating: 4/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that Health Cloud brings patient information, case details, and communication into one place. It makes it easier to organize records, access relevant information, and collaborate across teams. The reporting and data management capabilities are also helpful for maintaining visibility across different cases and workflows. #### Cons The biggest challenge is the learning curve. There are a lot of features and configuration options, so it can take time to become comfortable with the platform. Some workflows also require several steps, and reporting or customization can feel complicated without prior Salesforce experience. --- ### Comprehensive and Reliable Platform for Behavioral Health Practice Management - Overall rating: 5/5 - Reviewer: Kamal H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Health Cloud has been very positive. The platform has helped streamline patient documentation, scheduling, and practice management while improving efficiency and organization. The integrated tools support both clinical and operational needs, making it easier to deliver quality care and maintain accurate records. Health Cloud has been a valuable asset for managing a behavioral health practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Health Cloud provides a comprehensive and user-friendly platform for managing clinical and administrative workflows. The patient record system is well organized, making it easy to access documentation, treatment plans, and historical information. Reporting capabilities are robust, allowing for efficient tracking of outcomes and practice performance. The platform also improves collaboration among providers and staff while reducing administrative burden. Customer support has been responsive and helpful when assistance is needed. #### Cons The system can have a learning curve for new users because of the extensive features and customization options. Some workflows require multiple steps, and certain reports could be more intuitive to configure. Occasional updates may require users to adapt to interface changes. #### Reasons for choosing Health Cloud I chose Health Cloud because it offered a strong combination of scheduling, patient record management, accessibility, and features important to maintaining an organized clinical practice. It fit my needs as a psychologist and provided the functionality I was looking for in one platform. --- ### Health Cloud Could Be a Good Tool - Overall rating: 3/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with this cloud tool is middle of the road. I like the idea of the tool; however I think it doesn't have redundancy for peace of mind. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros A centralized repository for Health Cloud practitioners. This could be one stop shop for data sharing. #### Cons A one stop shop for data sharing has it own risk. If there isn't a redundant resource in the event this repository is compromised, then we are dead in the water. --- ### Best in class - Overall rating: 5/5 - Reviewer: Precious M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Salesforce Health Cloud has been positive, as it provides a comprehensive platform that supports both efficiency and collaboration in a healthcare-focused environment. It has significantly improved how we manage patient information, track interactions, and coordinate care across teams. While there are some challenges, particularly with usability and the initial learning curve, the benefits tend to outweigh the drawbacks over time. Once familiar with the system, it becomes a powerful tool that enhances productivity and helps streamline daily responsibilities. The ability to customize workflows and generate meaningful reports adds long-term value for both employees and the organization. Despite occasional technical or usability concerns, Health Cloud continues to play an important role in improving service delivery and operational consistency. With ongoing improvements and proper training, it has the potential to be even more effective and user-friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate how Salesforce Health Cloud brings all patient information into one place, making daily workflows more efficient and organized. Having a unified view of patient history, interactions, and care plans helps reduce time spent switching between systems and improves overall accuracy. The platform’s automation features are especially helpful for task management, reminders, and follow-ups, which keeps everything on track without constant manual input. I also like how customizable it is, allowing our team to tailor dashboards and workflows to match how we actually work. Collaboration is another strong point, as it makes it easier for different departments to stay aligned and communicate effectively. The reporting tools provide valuable insights that help us make better decisions and improve service delivery. Overall, Health Cloud supports a more streamlined, patient-centered approach while helping employees stay productive and organized throughout the day. #### Cons One of the main challenges I have experienced with Salesforce Health Cloud is its complexity, especially for new users. The learning curve can be steep, and it often takes time to fully understand how to navigate the system efficiently. Some processes feel overly complicated, requiring multiple steps to complete simple tasks, which can slow down productivity. Additionally, occasional system lag or performance issues can be frustrating during busy work periods. Customization, while powerful, can sometimes lead to inconsistencies if not managed properly, making it harder to maintain standard workflows across teams. Another downside is that certain features are not as intuitive as they could be, requiring extra training or support to use effectively. While the platform is robust, it can feel overwhelming at times, especially when updates or changes are introduced without sufficient guidance or onboarding support for employees. --- ### Happy with Health Cloud week to week - Overall rating: 4/5 - Reviewer: frye c. - Verified reviewer: Yes - Industry: Wireless - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Health Cloud has earned its place in our week for turning a client kickoff into a dated task list the same afternoon. We spend less time asking 'who owns this?' because the owner is on the card. Templates for repeat job types save the twenty minutes we used to spend rebuilding the same checklist. I would buy it again. Consider covering these topics to make your review more helpful:. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I would recommend Health Cloud to anyone doing turning a client kickoff into a dated task list the same afternoon. The board-plus-dates combination is what we actually use; everything else is optional. We spend less time asking 'who owns this?' because the owner is on the card. #### Cons Nothing meaningful to call out. Health Cloud has been a good fit for how we work and I would not change what we use it for. --- ### Health Cloud by Salesforce is Complex and Secure - Overall rating: 4/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall for large companies and teams it is a great addition to the tool belt. Once users get a hang of it, it is very helpful #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This software is extremely secure for the medical field. It made processing patient records easier all around. Whether you are putting in the data or running reports as a team. #### Cons For recently updated records there is a lag. There are a lot of moving parts in the software so you can miss steps and make mistakes very easily. --- ### Powerful Platform with Great Data Management and Reporting - Overall rating: 5/5 - Reviewer: Mike K. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Health Cloud has been positive. It is a powerful and flexible platform that provides strong data management, reporting, patient record organization, and collaboration capabilities. Once users become familiar with the system, it can significantly improve organization and access to information. However, organizations should be prepared to invest time in training and implementation to get the most value from the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Health Cloud provides a centralized platform for managing patient information, records, and interactions. I especially like the ability to organize large amounts of data in one place and easily access important information. The reporting capabilities are also useful for tracking performance, identifying trends, and making better-informed decisions. The integration with other Salesforce tools is another major advantage. #### Cons The learning curve can be fairly steep, especially for new users who are not already familiar with Salesforce. There are also many features and customization options, which can make the system feel overwhelming at first. Setting up the platform and configuring it to meet specific organizational needs can require significant time and expertise. --- ### Powerful Platform for Centralizing Records and Workflows - Overall rating: 5/5 - Reviewer: Cara H. - Verified reviewer: Yes - Industry: Investment Banking - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Health Cloud has been positive. It provides a structured way to manage information, track activity, and keep teams aligned. I especially appreciate the ability to centralize records and use reporting tools to quickly find the information needed. While it takes some time to learn all of the functionality, it becomes a very useful platform for managing day-to-day workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Health Cloud does a great job of bringing patient and client information into one centralized platform. I like having records, communication history, and other important data easily accessible without having to move between multiple systems. The reporting and customization capabilities are also valuable for managing workflows and improving collaboration across teams. It's a great value for money. #### Cons There can be a learning curve, especially when first getting familiar with the platform and its more advanced features. Some workflows require several steps, and certain customizations may require additional configuration or administrative support. Once everything is set up properly, though, the overall experience is much smoother. --- ### A Useful Platform for Managing Healthcare Workflows - Overall rating: 5/5 - Reviewer: Susan P. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Health Cloud has been positive. It provides useful tools for managing information and improving day-to-day workflows. Once you become familiar with the system, it can save time and make managing tasks and records more organised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Health Cloud makes it easier to keep patient information organised and accessible in one place. I liked the clear interface, useful reporting tools, and the ability to manage information and workflows more efficiently. #### Cons The system can take some time to learn, especially when using more advanced features. Some areas could also be made more intuitive for new users. --- ### 10/10 Would Recommend! - Overall rating: 5/5 - Reviewer: Natasha B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Great value for your money. Easy agent collaboration that can be understood through the data management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides detailed reporting to show comparisons and your growth scale over time to help determine effectiveness. #### Cons The learning curve took longer than expected because they are so many aspects to the program. Worth the time. --- Showing 1 - 10 of 71 Reviews Load More Reviews ## Health Cloud Popular Comparisons [Carepatron vs Health Cloud](https://www.softwareadvice.com/medical/care-patron-profile/vs/salesforce-health-cloud/)[Jane vs Health Cloud](https://www.softwareadvice.com/compare/86099-Jane-App/vs/319387-salesforce-health-cloud/)[BestoSys vs Health Cloud](https://www.softwareadvice.com/medical/bestosys-profile/vs/salesforce-health-cloud/)[Epic vs Health Cloud](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/vs/salesforce-health-cloud/)[Pabau vs Health Cloud](https://www.softwareadvice.com/medical/pabau-profile/vs/salesforce-health-cloud/)[EHRYourWay vs Health Cloud](https://www.softwareadvice.com/medical/ehryourway-profile/vs/salesforce-health-cloud/)[ModMed vs Health Cloud](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/vs/salesforce-health-cloud/) [Compare All Alternatives](https://www.softwareadvice.com/remote-patient-monitoring/salesforce-health-cloud-profile/alternatives/) ## Other Top Recommended AI Agents for Customer Support Software [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3487) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2216) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1789) Recently recommended **0** times [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) **4.5** (850) Recently recommended **0** times Stuck Between Options? 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