About Salesforce Health Cloud

Salesforce Health Cloud is a patient management platform designed to help medium to large healthcare organizations manage inquiries, track issues, deliver post-acute care processes and more. Key features include clinical data management, event monitoring, custom care plans and team collaboration.

Salesforce Health Cloud provides a 360-degree view of patients’ details and enables agents to create personalized and concurrent recovery plans, facilitating communication with caregivers in real-time. Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform. Additionally, it comes with a patient segmentation and lists module which allows u...


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3 Reviews of Salesforce Health Cloud

Overall rating

4.67 / 5 stars

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February 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

February 2018

Extremely customizable and scalable.

Pros

Meets the needs of multiple departments across provider organizations. Highly customizable and robust data capabilities.

Cons

Integration out of the box is somewhat limited but anything can be built. Storage costs & licensing.

March 2018

Ayush from SRM University

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2018

One of the best health service cloud. Beautiful SaaS.

Pros

1. Ease of use and Design. We don't have to train people to use Health cloud. 2. Very Scalable and many sales force features can be embedded.

Cons

I felt a price is bit high as compared to SaaS products. More functionality like auto scrapping would be really useful anyday.

April 2018

Psalm from One Medical

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

The new upgrades to lightning experience for pt call logs have been an easy transition

I feel comfortable recommending this product to any office. I think they would be able to use the templates and customization to suit the offices' needs.

Pros

The format s easier to read, less eye strain. The colors are easy to distinguish from the font color. I spend a lot of the time in front of the computer.

Cons

almost too cute icons, Some of the transitions have these little cartoons. Maybe this is targeting the younger workforce.